Complaint: ***
I am rejecting this response because:I did finally get a hold of a representative at Doba yesterdayAlthough, our agreement over the phone is that they would issue an email with our agreement and a full refund, which I am still waiting onI do realize this can take a few days, although I have been told this before and no refund has been madeThe Manager I spoke with, did make it clear that this will be issued this timeI am putting my faith in that he is telling the truth, but I have not received an email or writing that confirmed the agreement.Until, I receive both items for email and full refund, as discussed in the phone call on May 24, 2016, I will not accept the response or resolution of this compliant. As well as I am not happy with the services I received as I have been dealing with this issue for months now.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I'm pretty sure accepting it would close the process, when all they've offered to do is look into it further as their records "dont match"My original complaint held my DOBA # (***), it is the number I used at every call in, in addition to my name (*** ***), and at no point in any of my myriad calls was I told that that number and my name did not appear in their records I suspect this is just another delaying tactic.I cancelled on the 26th of June, they received that cancellation letter on the 29th of June, they failed to process the refund until after the 16th of July, and only then after multiple calls and complaints, it is now the 2nd of September It has been almost days since I cancelled and they have still not fully refunded the money
Sincerely,
*** ***
Dear ***, Doba has stated clearly that we have held up our end of what was offered to you in the pastDoba has no contractual obligation with you for any service of another companyDoba offered you this service FREE in the past and you did not take advantageWe no longer partner with those specific companies and so the time has past for you to redeem that offerDoba tried helping you out for free, you did not pay anything for what we attempted to help you get your business goingWe feel that because you received Lifetime Memberships at a discounted rate and we you paid NOTHING for the services we tried to provide you, you came out on top and we will not be offering you any other resolutionWe have provided you with new tools and memberships that you can make money onWe are the technology that helps you post products on your website, we DO NOT build your website, that is up to youIn the mean time if you cannot afford to pay for a website you can post products on Ebay, Amazon, Facebook, Bonanza, and hundreds of othersWe have a Knowledge Base, phone support, chat, email, and videos that are all at your disposal to help you be successfulThank you for your response. Kind regards,Doba
Complaint: ***
I am rejecting this response because: Doba is not honoring my Free Lifetime Membership with an online business that provides a website for me to use (approx$40/month). This was promised in 2011. They are bringing up all kinds of other reasons not to honor this commitment. I will accept something else as a replacement but they will not see fit to offer anything for a very bad situation for me. Five years of work lost and not desire to help in spite of the fact that I still have four accounts with Doba at present. Not a good way to go. Doba is misrepresenting themselves as outlined...1. Doba says...Doba offered you this service FREE in the past and you did not take advantage. I state...I took advantage of this Free Lifetime membership for over years and worked in my store diligently with continued plans to invest more into it.2. Doba says...We no longer partner with those specific companies and so the time has past for you to redeem that offer. I state...Doba knows this company changed ownership and could continue my free lifetime membership with them (Commerce Rocket) and Doba also has partnered with www.bigcommerce.com and they provide the same kind of service that www.commercerocket.com did. Doba knows they could still honor my free lifetime membership with a business that provides a website.
Sincerely,
*** ***
Deat ***, I'm glad that we were able to reach out and work through some of your concernsWe will have our team curate a list of good products and work with you on how to best utilize Doba for your benefitSounds like we can potentially make this work for what you are looking forWe'll
proceed with giving on education and giving you a curated list of at least products that are our tops sellersWe will do our best to help you have success! Thank you for reaching out we look forward to addressing your concerns
Complaint: ***
I am rejecting this response because: your comany was told I though it was Yety that I canceled as I made that injury myself and canceled I though DOBA was Yety so that response stated by you will not applyMy account was charged for febuary for some dollars and you need to reverse what you charged to my account *** *** has no credit card or business with me, so you accessed and charge agaist my account which is illegally accessing my fundsI do not know your comany and wish this to end with my account to be credited back from any funds you have taken period
Sincerely,
*** ***
Dear Ms***,The $refunded by *** was the most that he could do as a Customer Service RepThe confirmation number that comes with that refund is ***Although it was already issued to you, it probably won't appear in your bank account for a few days due to processingFor the
most accurate processing time, contact your bank directly.The $billed to you on March 26th, was refunded todayI processed that for you as a courtesyIt was your responsibility to cancel as indicated by the salesman, but seeing as there is no usage on the account outside of the free trial, I made an exception to our policyThe confirmation number of this refund is ***.We wish you success with your other business endeavors.Regards,*** ***Senior Account ManagerDoba Enterprise
Dear ***, Thank you for reaching out to us regrading your concernsWe were sorry to hear that you felt like you didn't get the help you were seekingWe pride ourselves on providing the best customer experience we canAs a result we have refunded the remainder of your purchaseOne
of our representatives reached out to you to ensure your knowledge of thisPlease let us know if there is anything else that we can do to help! Thanks,
Complaint: ***
I am rejecting this response because:My primary complaint was not about the value and use of a Doba membership, although, as I stated, I did not find much value in it (as evidenced by the fact that I only sold -items in months and that, at a loss after fees) I still have some perfumes I bought through my Doba account that are listed on ebay (have been for months)--at the price I have them listed, I will lose money if they ever do sell :P I imagine there are people who do well, but in the time I spent--and I worked hard and spent a lot of time listing items, and working through price lists etc...I had zero success.My primary complaint was about the guarantee (the issues with the value and use were mentioned as they were unsatisfactory after I agreed to continue trying) As you did in our emails when I was communicating with you, you keep bringing up the standard Doba guaranteeAs I have explained repeatedly, I am not discussing that! I'll say it again: I was told I would receive a refund from Doba by the company that put us together--you all got my name from them- when they refunded me for my power seller training *** *** contacted me by phone the next day--if you check the recorded call, I said quite clearly that I was only interested in giving it a separate go, IF I maintained the opportunity for a refund still. It irritates me that I was lied to, basically...if you have an issue with the fact that my seller training group told me you would refund me, you should take it up with them versus making me pay
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: their response is not accurate, I was not concerned about the fact that you can't make money with their drop shipmentI canceled because I could not make money with their drop shipment programMy complaint was that I canceled my account, started the cancellation survey that they make you fill out just to cancel, even though you click on the cancel my account buttonTheir site froze while I was doing the cancellation survey After seeing I had been charged for this account I contacted their customer service, who proceeded to tell me that they could see that I had opened the cancellation survey but it was not finished therefore my account was charged and my money would not be refundedIn their response to this complaint they claim the cancellation was never opened even though their own customer service representative confirmed to me on the phone that he could see that I had opened the cancellation survey after clicking the "cancel my account" button but it was never finished Even though my Revdex.com complaint is not about the money making aspect of their business since they put it out there I will say I tried to list products on Amazon, while listing that product it showed me that other listings of the same product was listed for $cheaper than what the vendor was offering through Doba by the exact same vendorSo by listing that product not only would I not make money I would have to take it at a loss just to sell the product
Sincerely,
*** ***
Dear Mr***,Your coaching company promised the refund on your Doba accountWe had our Client Success team reach out to you to try and help you with the service as a possible optionHowever, seeing as you were unwilling to work with us in that regard, we spoke with the coaching company and
decided to honor that promise they made to youThe refund of $*** has been issued to you todayThe confirmation number of that refund is ***Although issued today, you will probably see that in your bank account within standard processing--usually to business days.Now, your Doba account is actually not cancelledIt is still available and set on a lifetime membershipThe refund, although not offered by Doba, was an agreement that we worked out with your coaching companyThat agreement allows you to still get service through Doba including, but not limited to product access, order capabilities, Customer Service, etc.Please contact us if there are any questions on your accountCustomer Service is available via phone (***), email (***@doba.com), and chat (in the lower right-hand corner of each page of Doba.com when logged in)Regards,*** ***Senior Account ManagerDoba Enterprise
Dear Mr***,Your account was given a day free trial as a special offerThat extended from April 9th through April 22ndSo when the billing occurred on April 23rd, that was done correctlyHowever, as you were calling in the same day it was billed, the billing should have been canceled and
refunded to youIt is unfortunate that you had to reach out to us via the Revdex.com to request thatI have issued the full refund of $today and you should see that in your bank account within standard processing--usually to business daysThe confirmation number of that refund is ***.Regards, *** ***Senior Account ManagerDoba Enterprise
Dear Dr***,We appreciate your willingness to work with us to continue your membership contract with the modifications that you agreed to todayWe consider this case closed at this point. Thank you!Matt B***Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have agreed to refund my funds back to my account
Sincerely,
*** ***
Dear Mr***,Unless you provide other matching data such as an email address or phone number for this account, this case is closedWe will not entertain this topic any furtherYour desired resolution was a refund; we have not issued a refund to you as there is no billing on this account (***) registered to you If you are the same *** that was on the account, why don't you provide other matching data, such as the phone number, email address, or name on file from the beginning? Requesting more data to confirm an account is a simple request and something not necessarily unique to DobaWe do this as a security policy. The account mentioned in your complaint (***) was financed through Behalf--a financing company; not a credit card or debit cardThat means that if you have received a refund, it would have been through Behalf; not Doba. Regardless, your request for anything on this account is unjustified until you provide other matching data.Regards,Matt B***Senior Account ManagerDoba Enterprise
Hi ***, Thank you for reaching out to us, we're sorry if this was an inconvenience for youWe have looked in to our records and done some research on your account to see what happenedDoba is always willing for refund if there was a mistake on our endHowever, after looking into your
account we have the log on your account that shows that you cancelled your account after your account was charged for the monthly paymentUnfortunately the payment had happened so we could not stop itWe also show that you had logged into your account days before the renewal and could have cancelled your anytime onlineWe make it as easy as possible for you be having a button you click that allows you to cancel with one clickWe also provide a robust knowledge base and many training videos that will help you have successYour account access will remain active for now but will NOT renew or charge you again. Thanks,
Dear Micah,I spoke with you over the phone yesterday and confirmed that with youThe FTC requires that we read that statement about cancellation within business days called the 3-Day Right-of-RecisionWe will honor that, granted that it is timestamped within the business days following the
sale of membershipYou confirmed with me that you have sent the letterSo, when we receive it, we will cancel and refund the account.The thing I did confirm with you over the phone was that the account would not autobill and that I have set the account to cancel the scheduled billThe confirmation number was provided to you as well: ***.From a business standpoint, we want to get you on the phone to resolve issues and hopefully help you to use the serviceIt is unfortunate that you wanted to cancel the account, but we can honor that request.Regards,Matt B***Senior Account ManagerDoba Enterprise
Complaint: ***
I am rejecting this response because:I want to thank you for responding to complaint# *** issued through the Revdex.com of Utah on my behalfFrom my complaint you discovered several topics that prompted you to go over in detail Only one topic calls for our attention and should be addressedThe final one "what actually transpired on this account In your closing paragraphs you state that that "Doba makes a concerted effort to provide information in easily to read language and to capitalize portions that must be made clear." "The capitalized easy to read language states that "NO REFUNDS OR CREDITS WILL BE PROVIDED FOR ANY PATIAL-MONTH YEAR SUBSCRIBTION PERIODSMy refund request is for full months of fees deducted from my personal bank account with my written or verbal confirmation from meNot for a partial refunds for partial months of usemonths at $equals $taken from me and my family in error or intentionalBut not by meMy situation is very different that a partial month refundNot to down all great work DOBA provides for their members as explained in the first paragraphs you wroteI have never signed up or desired too participate in a free trial let alone a golden deluxe membership from DOBA for $This I have explained to DOBA's representatives on the phone on 7/I have made several attempts to resolve this prior to filling this complaint# *** through the Revdex.comYou wrote in response to my complaint some paragraphs explaining all the good things about DOBAIf this is true why is it so hard for DOBA to replace the money that they deducted from my account, month after month, for yearOver $1000.00's deducted from my account unlawfullyDOBA has been charging the wrong accountPlease do the right thing, return the money to my accountThis type of stress has burdened me and my family since day one. You stated that on 6/30/this account was started but hours later the credit card was declined various timesVarious attempts, or declines should raise some red flags about possible fraudulent activityFinally, on 7/at 10:pm a card was accepted and UPGRADED a $Elite packageWhy would I upgrade anythingI don't understand why DOBA would condone and withdraw money from anyone after so many declined attempts to withdrawFrom what you say this account was used on 7/7/7/for account inquiriesSo over a years time and over a thousand dollars later times accessed??? That outrageousShow me proof that *** *** signed up for this accountA signature or a phone call pleaseIf there is any information needed by DOBA to issue those funds back to my account let me know? I have went over everything I know about this in my passed requestsDo the right thing and lets resolve this matter like mature adultsPlease reconsider the amount that was rightfully refunded to me confirmation # ***Should have been for months not for just onemonths at $per = $minus the $refunded = $remaining.Thank you for your quick response to this letterHappy Holidays!
Sincerely,
*** ***
Dear Ms***,Doba has decided to go above our standard policies on your account and issue a full refund of the $billed on 3/5/The confirmation number is ***The refund should be seen in your bank account within to business days.Good luck with your future business endeavors.Regards,*** ***Senior Account ManagerDoba Enterprise
***, Again thank you for reaching out us, we're always happy to helpAt this time we will not be providing a refund for any portion of the service as you did use the service for months, and sold over itemsIt is your choice wether or not to use your Doba account, we will provide you with education and support to help if you choose. Thanks, Doba Customer Support
Complaint: ***
I am rejecting this response because:I did finally get a hold of a representative at Doba yesterdayAlthough, our agreement over the phone is that they would issue an email with our agreement and a full refund, which I am still waiting onI do realize this can take a few days, although I have been told this before and no refund has been madeThe Manager I spoke with, did make it clear that this will be issued this timeI am putting my faith in that he is telling the truth, but I have not received an email or writing that confirmed the agreement.Until, I receive both items for email and full refund, as discussed in the phone call on May 24, 2016, I will not accept the response or resolution of this compliant. As well as I am not happy with the services I received as I have been dealing with this issue for months now.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I'm pretty sure accepting it would close the process, when all they've offered to do is look into it further as their records "dont match"My original complaint held my DOBA # (***), it is the number I used at every call in, in addition to my name (*** ***), and at no point in any of my myriad calls was I told that that number and my name did not appear in their records I suspect this is just another delaying tactic.I cancelled on the 26th of June, they received that cancellation letter on the 29th of June, they failed to process the refund until after the 16th of July, and only then after multiple calls and complaints, it is now the 2nd of September It has been almost days since I cancelled and they have still not fully refunded the money
Sincerely,
*** ***
Dear ***, Doba has stated clearly that we have held up our end of what was offered to you in the pastDoba has no contractual obligation with you for any service of another companyDoba offered you this service FREE in the past and you did not take advantageWe no longer partner with those specific companies and so the time has past for you to redeem that offerDoba tried helping you out for free, you did not pay anything for what we attempted to help you get your business goingWe feel that because you received Lifetime Memberships at a discounted rate and we you paid NOTHING for the services we tried to provide you, you came out on top and we will not be offering you any other resolutionWe have provided you with new tools and memberships that you can make money onWe are the technology that helps you post products on your website, we DO NOT build your website, that is up to youIn the mean time if you cannot afford to pay for a website you can post products on Ebay, Amazon, Facebook, Bonanza, and hundreds of othersWe have a Knowledge Base, phone support, chat, email, and videos that are all at your disposal to help you be successfulThank you for your response. Kind regards,Doba
Complaint: ***
I am rejecting this response because: Doba is not honoring my Free Lifetime Membership with an online business that provides a website for me to use (approx$40/month). This was promised in 2011. They are bringing up all kinds of other reasons not to honor this commitment. I will accept something else as a replacement but they will not see fit to offer anything for a very bad situation for me. Five years of work lost and not desire to help in spite of the fact that I still have four accounts with Doba at present. Not a good way to go. Doba is misrepresenting themselves as outlined...1. Doba says...Doba offered you this service FREE in the past and you did not take advantage. I state...I took advantage of this Free Lifetime membership for over years and worked in my store diligently with continued plans to invest more into it.2. Doba says...We no longer partner with those specific companies and so the time has past for you to redeem that offer. I state...Doba knows this company changed ownership and could continue my free lifetime membership with them (Commerce Rocket) and Doba also has partnered with www.bigcommerce.com and they provide the same kind of service that www.commercerocket.com did. Doba knows they could still honor my free lifetime membership with a business that provides a website.
Sincerely,
*** ***
Deat ***, I'm glad that we were able to reach out and work through some of your concernsWe will have our team curate a list of good products and work with you on how to best utilize Doba for your benefitSounds like we can potentially make this work for what you are looking forWe'll
proceed with giving on education and giving you a curated list of at least products that are our tops sellersWe will do our best to help you have success! Thank you for reaching out we look forward to addressing your concerns
Complaint: ***
I am rejecting this response because: your comany was told I though it was Yety that I canceled as I made that injury myself and canceled I though DOBA was Yety so that response stated by you will not applyMy account was charged for febuary for some dollars and you need to reverse what you charged to my account *** *** has no credit card or business with me, so you accessed and charge agaist my account which is illegally accessing my fundsI do not know your comany and wish this to end with my account to be credited back from any funds you have taken period
Sincerely,
*** ***
Dear Ms***,The $refunded by *** was the most that he could do as a Customer Service RepThe confirmation number that comes with that refund is ***Although it was already issued to you, it probably won't appear in your bank account for a few days due to processingFor the
most accurate processing time, contact your bank directly.The $billed to you on March 26th, was refunded todayI processed that for you as a courtesyIt was your responsibility to cancel as indicated by the salesman, but seeing as there is no usage on the account outside of the free trial, I made an exception to our policyThe confirmation number of this refund is ***.We wish you success with your other business endeavors.Regards,*** ***Senior Account ManagerDoba Enterprise
Dear ***, Thank you for reaching out to us regrading your concernsWe were sorry to hear that you felt like you didn't get the help you were seekingWe pride ourselves on providing the best customer experience we canAs a result we have refunded the remainder of your purchaseOne
of our representatives reached out to you to ensure your knowledge of thisPlease let us know if there is anything else that we can do to help! Thanks,
Complaint: ***
I am rejecting this response because:My primary complaint was not about the value and use of a Doba membership, although, as I stated, I did not find much value in it (as evidenced by the fact that I only sold -items in months and that, at a loss after fees) I still have some perfumes I bought through my Doba account that are listed on ebay (have been for months)--at the price I have them listed, I will lose money if they ever do sell :P I imagine there are people who do well, but in the time I spent--and I worked hard and spent a lot of time listing items, and working through price lists etc...I had zero success.My primary complaint was about the guarantee (the issues with the value and use were mentioned as they were unsatisfactory after I agreed to continue trying) As you did in our emails when I was communicating with you, you keep bringing up the standard Doba guaranteeAs I have explained repeatedly, I am not discussing that! I'll say it again: I was told I would receive a refund from Doba by the company that put us together--you all got my name from them- when they refunded me for my power seller training *** *** contacted me by phone the next day--if you check the recorded call, I said quite clearly that I was only interested in giving it a separate go, IF I maintained the opportunity for a refund still. It irritates me that I was lied to, basically...if you have an issue with the fact that my seller training group told me you would refund me, you should take it up with them versus making me pay
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: their response is not accurate, I was not concerned about the fact that you can't make money with their drop shipmentI canceled because I could not make money with their drop shipment programMy complaint was that I canceled my account, started the cancellation survey that they make you fill out just to cancel, even though you click on the cancel my account buttonTheir site froze while I was doing the cancellation survey After seeing I had been charged for this account I contacted their customer service, who proceeded to tell me that they could see that I had opened the cancellation survey but it was not finished therefore my account was charged and my money would not be refundedIn their response to this complaint they claim the cancellation was never opened even though their own customer service representative confirmed to me on the phone that he could see that I had opened the cancellation survey after clicking the "cancel my account" button but it was never finished Even though my Revdex.com complaint is not about the money making aspect of their business since they put it out there I will say I tried to list products on Amazon, while listing that product it showed me that other listings of the same product was listed for $cheaper than what the vendor was offering through Doba by the exact same vendorSo by listing that product not only would I not make money I would have to take it at a loss just to sell the product
Sincerely,
*** ***
Dear Mr***,Your coaching company promised the refund on your Doba accountWe had our Client Success team reach out to you to try and help you with the service as a possible optionHowever, seeing as you were unwilling to work with us in that regard, we spoke with the coaching company and
decided to honor that promise they made to youThe refund of $*** has been issued to you todayThe confirmation number of that refund is ***Although issued today, you will probably see that in your bank account within standard processing--usually to business days.Now, your Doba account is actually not cancelledIt is still available and set on a lifetime membershipThe refund, although not offered by Doba, was an agreement that we worked out with your coaching companyThat agreement allows you to still get service through Doba including, but not limited to product access, order capabilities, Customer Service, etc.Please contact us if there are any questions on your accountCustomer Service is available via phone (***), email (***@doba.com), and chat (in the lower right-hand corner of each page of Doba.com when logged in)Regards,*** ***Senior Account ManagerDoba Enterprise
Dear Mr***,Your account was given a day free trial as a special offerThat extended from April 9th through April 22ndSo when the billing occurred on April 23rd, that was done correctlyHowever, as you were calling in the same day it was billed, the billing should have been canceled and
refunded to youIt is unfortunate that you had to reach out to us via the Revdex.com to request thatI have issued the full refund of $today and you should see that in your bank account within standard processing--usually to business daysThe confirmation number of that refund is ***.Regards, *** ***Senior Account ManagerDoba Enterprise
Dear Dr***,We appreciate your willingness to work with us to continue your membership contract with the modifications that you agreed to todayWe consider this case closed at this point. Thank you!Matt B***Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have agreed to refund my funds back to my account
Sincerely,
*** ***
Dear Mr***,Unless you provide other matching data such as an email address or phone number for this account, this case is closedWe will not entertain this topic any furtherYour desired resolution was a refund; we have not issued a refund to you as there is no billing on this account (***) registered to you If you are the same *** that was on the account, why don't you provide other matching data, such as the phone number, email address, or name on file from the beginning? Requesting more data to confirm an account is a simple request and something not necessarily unique to DobaWe do this as a security policy. The account mentioned in your complaint (***) was financed through Behalf--a financing company; not a credit card or debit cardThat means that if you have received a refund, it would have been through Behalf; not Doba. Regardless, your request for anything on this account is unjustified until you provide other matching data.Regards,Matt B***Senior Account ManagerDoba Enterprise
Hi ***, Thank you for reaching out to us, we're sorry if this was an inconvenience for youWe have looked in to our records and done some research on your account to see what happenedDoba is always willing for refund if there was a mistake on our endHowever, after looking into your
account we have the log on your account that shows that you cancelled your account after your account was charged for the monthly paymentUnfortunately the payment had happened so we could not stop itWe also show that you had logged into your account days before the renewal and could have cancelled your anytime onlineWe make it as easy as possible for you be having a button you click that allows you to cancel with one clickWe also provide a robust knowledge base and many training videos that will help you have successYour account access will remain active for now but will NOT renew or charge you again. Thanks,
Dear Micah,I spoke with you over the phone yesterday and confirmed that with youThe FTC requires that we read that statement about cancellation within business days called the 3-Day Right-of-RecisionWe will honor that, granted that it is timestamped within the business days following the
sale of membershipYou confirmed with me that you have sent the letterSo, when we receive it, we will cancel and refund the account.The thing I did confirm with you over the phone was that the account would not autobill and that I have set the account to cancel the scheduled billThe confirmation number was provided to you as well: ***.From a business standpoint, we want to get you on the phone to resolve issues and hopefully help you to use the serviceIt is unfortunate that you wanted to cancel the account, but we can honor that request.Regards,Matt B***Senior Account ManagerDoba Enterprise
Complaint: ***
I am rejecting this response because:I want to thank you for responding to complaint# *** issued through the Revdex.com of Utah on my behalfFrom my complaint you discovered several topics that prompted you to go over in detail Only one topic calls for our attention and should be addressedThe final one "what actually transpired on this account In your closing paragraphs you state that that "Doba makes a concerted effort to provide information in easily to read language and to capitalize portions that must be made clear." "The capitalized easy to read language states that "NO REFUNDS OR CREDITS WILL BE PROVIDED FOR ANY PATIAL-MONTH YEAR SUBSCRIBTION PERIODSMy refund request is for full months of fees deducted from my personal bank account with my written or verbal confirmation from meNot for a partial refunds for partial months of usemonths at $equals $taken from me and my family in error or intentionalBut not by meMy situation is very different that a partial month refundNot to down all great work DOBA provides for their members as explained in the first paragraphs you wroteI have never signed up or desired too participate in a free trial let alone a golden deluxe membership from DOBA for $This I have explained to DOBA's representatives on the phone on 7/I have made several attempts to resolve this prior to filling this complaint# *** through the Revdex.comYou wrote in response to my complaint some paragraphs explaining all the good things about DOBAIf this is true why is it so hard for DOBA to replace the money that they deducted from my account, month after month, for yearOver $1000.00's deducted from my account unlawfullyDOBA has been charging the wrong accountPlease do the right thing, return the money to my accountThis type of stress has burdened me and my family since day one. You stated that on 6/30/this account was started but hours later the credit card was declined various timesVarious attempts, or declines should raise some red flags about possible fraudulent activityFinally, on 7/at 10:pm a card was accepted and UPGRADED a $Elite packageWhy would I upgrade anythingI don't understand why DOBA would condone and withdraw money from anyone after so many declined attempts to withdrawFrom what you say this account was used on 7/7/7/for account inquiriesSo over a years time and over a thousand dollars later times accessed??? That outrageousShow me proof that *** *** signed up for this accountA signature or a phone call pleaseIf there is any information needed by DOBA to issue those funds back to my account let me know? I have went over everything I know about this in my passed requestsDo the right thing and lets resolve this matter like mature adultsPlease reconsider the amount that was rightfully refunded to me confirmation # ***Should have been for months not for just onemonths at $per = $minus the $refunded = $remaining.Thank you for your quick response to this letterHappy Holidays!
Sincerely,
*** ***
Dear Ms***,Doba has decided to go above our standard policies on your account and issue a full refund of the $billed on 3/5/The confirmation number is ***The refund should be seen in your bank account within to business days.Good luck with your future business endeavors.Regards,*** ***Senior Account ManagerDoba Enterprise
***, Again thank you for reaching out us, we're always happy to helpAt this time we will not be providing a refund for any portion of the service as you did use the service for months, and sold over itemsIt is your choice wether or not to use your Doba account, we will provide you with education and support to help if you choose. Thanks, Doba Customer Support