Dear [redacted], It is unfortunate to hear your concerns, I have done the appropriate research to make sure that we can help you get all your concerns resolved. First, we apologize if you were trying to contact us and were unable we are always trying to provide world class customer service and...
be available for our customers. I have found an account that matches your email but the rest of the information on the account does NOT match. We are happy to issue you a refund and would like you to know that we would love to help you anytime. If you can please provide us with the info that you used to sign up for the account as to ensure that we are refunding the correct account. We would like you to verify the ADDRESS, or NAME, that you used to sign up for the DOBA account. Also if you could provide the last 8 digits of the CC that you used to sign up we would be happy to process that refund after verifying we have the correct account. Thanks!Matt B[redacted]Escalations SupervisorDoba Support[redacted]
Complaint: [redacted]
I am rejecting this response because: I canceled this account on the day of my anniversary. The claim is because they bill me at two in the morning I missed the cut off deadline and should have been billed for the upcoming full month. I want to continue with the complaint to warn others about the lack of ethics of this company.
Sincerely,
[redacted]
Dear Ms. [redacted],Thank you for working with Doba to resolve your concerns. We wish you success with your business endeavors and hope you find what works best for you.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and qualifications for a refund through
the Money Back Guarantee.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse,
overhead costs, many employees, etc., one could simply earn money selling the
products online through shopping channels like eBay and Amazon and provide a
large array of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
Last, but
not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and
Lifetime membershipsThis is to help a retailer feel confident and secure in
utilizing this membershipThe way it works is that a retailer would either log
in times a month for the term of the membership (or for years if a lifetime
membership) or place product order a month for the term of the membershipIt
can be a combination of the two as wellThe purpose is to show Doba that you
have given the membership a full faith effortConversely, if the retailer does
not meet those qualifications, he or she does not qualify for the Money Back
Guarantee nor refund.
The
second topic is qualifications for a refund through the Money Back Guarantee
provided by DobaThe Money Back Guarantee as described in Doba's Terms of Use
is:
We are so confident with our service that
we offer a 100% money back guarantee if you are unable to recoup on your
initial purchase in product sales within months of your lifetime membership
We require that you have logged in to your Doba account at least four times per
month OR that you have placed at least one product order a monthWe also ask
that you spend at least hours a week on your business and that you have
attempted to work with us to resolve any issues prior to a refund request.
This
means that one can rest assured that if they use the membership, but do not
recuperate the purchase price, one can get a full refund through this
guaranteeHowever, it also means that if one does not follow the guarantee
guidelines, then one does not qualify for a refund.
That is
the value of the Doba account in itself.
In
addition to the Doba lifetime account that you purchased, you also received a
SimpleSource account (www.simplesource.com)
and curated inventory listsThese services were included as a special offer
by Doba's Customer Service Manager.
SimpleSource
is a service that can be used in conjunction with Doba to help one to source
products that are not currently available through Doba or non drop-ship-able
itemsThis service also helps retailers to make money through the use of
affiliate marketing programsThe SimpleSource directory allows a retailer to,
if not work with them as a retailer, at least send leads to the supplier by way
of affiliate marketingIt is a great way to supplement income and work into a position
of selling the products from the supplier directly.
The
curated inventory lists are a fairly new service that Doba has started
providing since October These lists are curated—grouped together
especially with specific needs that you defineIt is a great way to
immediately have items to sell online or fill a marketplace such as a website.
At this
point, a refund on your account would only be through the terms of the Money
Back Guarantee, which were explained to you when you signed up for your Doba
Account, and included in the Terms of Use at the time you signed up for your
membershipEligibility for the Money Back Guarantee on your lifetime
membership would not be until September 2016.
We
recommend that you use the account and list items for saleThe reason being
that you can profit and make much more than the membership fee you paid
Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays,
except for major holidaysThe phone number for Customer Service is
[redacted]The email address is [redacted]@doba.com
and the chat option is available in the Help Center section of your Doba
account in the upper right-hand corner.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Complaint: [redacted]
I am rejecting this response because I followed your trial cancelation policy. During the seven days of trial, I clicked the cancel button in the dashboard (just as you described in your response); however, your system did not allow it to complete. I was instead redirected to call to cancel. I did that, but being that it was during the weekend (days 6&7 were sat and sun), no one was there to take my call. The only thing I could do was call back Monday... Which is exactly what I did. I did everything as you wrote, but got a different result. I don't understand why you're not honoring thw agreement. I understand your position, but I followed the procedure as I was instructed. Your system glitched or whatever... Either way I wasn't able to do over the weekend as I was supposed to be able to do. And it wasn't for the lack of trying and following procedure.
Sincerely,
Justin S[redacted]
Dear Ms. [redacted],I have thoroughly reviewed your concerns and would like to address each topic. Each one is important and deserve special consideration. The first concern was the value of the service. The second concern was the Lowest Drop Ship Price Guarantee. The third concern was the...
cancellation notification within the 3-day time period. I am going to address these concerns below.The first topic I would like to discuss is the value and use of the Doba membership. The value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products and may sell them online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 11 hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second concern is the Lowest Drop Ship Price Guarantee. This is actually found in our Terms of Use (https://www.doba.com/site/lowest-wholesale-price/). If you go there, you will see the following explanation:Doba works hard to make sure you have access to the best wholesale pricing. We are constantly on the prowl for wholesale suppliers who offer high quality products at the lowest available prices, so you don’t have to shop around for suppliers on your own.To prove our commitment to finding you the lowest and best wholesale prices, we guarantee that our price is the lowest price you can get from any similar service. If you find that another similar drop ship service has a lower price, we’ll reward you (our member) up to $120 in FREE membership.We are serious about making our service the best option available for entrepreneurs, small retailers, and home business owners. We hope our guarantee helps prove that commitment to you.In my experience, we cannot provide you the $120 worth of free membership without being able to investigate the listings or the sales with the supplier. In every case that I have personally seen, not only do we provide the $120 worth of membership (usually 2 months free access), but we also pursue getting the same price for the exact same item, and we have.What is frustrating is that the process is a bit bureaucratic. We require that you tell us where you see the listing, we have to speak with the supplier, make sure that the price is a drop ship wholesale price, not through a coupon or a limited time loss leader, etc., then work out either hiring on the supplier to work with Doba or negotiate out the price with a current supplier in Doba. If the listing legitimately proves the other drop shipper regularly provides the item at a lesser price than Doba’s drop ship wholesale price, we pay out in the form of membership access. The process still continues as we finalize deals with either the new company or the existing company. However in the end, the person benefiting is still you, because we would like you to have a good experience working with us. The last and final topic is the 3-day right of rescission which offered to you over the phone in the sales call. Just as was stated in the original sales call, “you have the right to revoke any offer over the phone within the 3 days following the sales call. We ask that you send a physical letter to our address in Lehi, UT with your written request to cancel the service.” This was expected, but was not completed. You did however, state over the phone with Mark that you wished to cancel, to which he responded with the value points of the service and how to make it work for you. As a sales rep, he was doing his job to help you feel confident in the service and utilizing it. You left a voicemail with him over the weekend stating that you still wanted to cancel the membership and you emailed in requesting that cancellation as well.We will honor your cancellation request as it was within the 3 day period following your upgrade. The refund of $[redacted] has been issued to you today, but will likely appear in your bank account within 3 to 5 business days. The confirmation number of that refund is [redacted]. This service, like many services, is not meant to be all-inclusive to make a business complete; it is only access to product data and tools to help in the process. That being said, we hope that you will consider us again in the future.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Dear Mr. [redacted],The first record that we have of your request to cancel the account was on 11/27/2015, the day after the free trial expired. When you start the free trial it states when your trial will end and when it will bill. The billing went through as was stated.Because you haven’t accessed the...
account since, we have decided to make an exception to our refund policy and provide a credit of $59.95 back to the credit card you were billed on. The confirmation number of that refund is [redacted]. Refunds usually have a processing time before they are available to you. As that refund was issued today, the refund will likely appear in your bank account within 3 to 5 business days.We wish you success in your business endeavors. Should you decide you would like to work with Doba again, feel free to reach us at ###-###-####. We are available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Dear Mr. [redacted],Unfortunately, the information that you provided does not match with any account in our system. Could you have signed up under a different name, email, phone number, and address? If you can provide me that, I would be more than willing to check the system for an account and address...
your concerns.Regards,Matt B[redacted]Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It is asinine. At this point my money has been refunded, all they have to do as copy and paste the following line"We apologize for wasting your time in such a manner, you should not have had to put in dozens of hours for us to abide by our own refund policy. Please accept our apology."Reading their response"Unless you provide other matching data such as an email address or phone number for this account, this case is closed."And yet the Revdex.com site specifically states I should not post that in a public forum - and you have refused to allow me to submit it directly, nice little Catch - 22 you got going there---------------------------------------------------------------------------...⇄ account mentioned in your complaint ([redacted]) was financed through Behalf--a financing company; not a credit card or debit card. That means that if you have received a refund, it would have been through Behalf; not Doba."If you people people bothered to read my original complaint I mentioned the fact that the debt was financed thru Behalf. ------------------------------------------------------------------------------...⇄ I said in my last rejection this is no longer about the money - AS THE MONEY HAS BEEN FULLY REFUNDED AT THIS POINT.I want an apology from you for wasting over two months of my time NEEDLESSLY as the refund letter was accepted by your employee Charles ** on 6/29/15 eight days BEFORE the first payment was taken from my account.The fact that you refuse to even apologize for your company's crew up is beyond galling.Are you really so recalcitrant that you are unable to apologize for the fact that it was absurd that I had to spend hours of my life getting you to fix your screw up?
Have you no shame? Have you no pride? Have you conscience? After nearly THREE MONTHS of this crap is a simply apology REALLY such a cumbersome burden to your company? Really?
Sincerely,
[redacted]
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and qualifications for a refund through
the Money Back Guarantee.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse,
overhead costs, many employees, etc., one could simply earn money selling the
products online through shopping channels like eBay and Amazon and provide a
large array of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
Last, but
not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and
Lifetime membershipsThis is to help a retailer feel confident and secure in
utilizing this membershipThe way it works is that a retailer would either log
in times a month for the term of the membership (or for years if a lifetime
membership) or place product order a month for the term of the membershipIt
can be a combination of the two as wellThe purpose is to show Doba that you
have given the membership a full faith effortConversely, if the retailer does
not meet those qualifications, he or she does not qualify for the Money Back
Guarantee nor refund.
The
second topic is qualifications for a refund through the Money Back Guarantee
provided by DobaThe Money Back Guarantee as described in Doba's Terms of Use
is:
We are so confident with our service that
we offer a 100% money back guarantee if you are unable to recoup on your
initial purchase in product sales within months of your lifetime membership
We require that you have logged in to your Doba account at least four times per
month OR that you have placed at least one product order a monthWe also ask
that you spend at least hours a week on your business and that you have
attempted to work with us to resolve any issues prior to a refund request
This
means that one can rest assured that if one uses the membership, but does not
recuperate the purchase price, one can get a full refund through this
guaranteeHowever, it also means that if one does not follow the guarantee
guidelines, then one does not qualify for a refund
At this
point you can do a few things: you could try and make the membership work for
you by actually listing items for sale, you could simply follow the minimum
requirements for a full refund through the Money Back Guarantee, you could try
a combination of the two and get a full refund if you haven't recouped the full
$in product sales, or the last option is to take a loss on the
businessI would never recommend taking a loss on this business, but it is an
option neverthelessI would recommend at least meeting the minimum
requirements for the Money Back GuaranteeIf you also try selling the product,
you will be better offAs you make sales, keep a record of your profitsIf
you haven't profited in product sales enough to recoup in the full investment
of $1,and have met the login or order requirements each month for your
Doba account, you can still get the full refund
We thank
you for your business and remind you that we are here to helpCustomer Service
is available from 7am to 7pm Mountain Time, Mondays through Fridays, except for
major holidaysThe phone number is [redacted]The email address is [redacted]@doba.comThe chat feature is also
available, but only accessible from within the logged in Doba account in the "Help
Center" section in the upper right-hand corner of the account.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Dear [redacted],Please reach me either via email at [redacted]@doba.com or via phone at ###-###-####. I have been calling and emailing you to resolve this issue, but have been unsuccessful to reach you. I would like to get this resolved as soon as possible.Thank you,Matt B[redacted]Senior Account...
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and Doba's cancellation policy.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse, overhead
costs, many employees, etc., one could simply earn money selling the products
online through shopping channels like eBay and Amazon and provide a large array
of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Lastly,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
The
second topic is the cancellation policy that Doba has establishedIt is
effective the day of and is not retroactiveThis means that if an account has
been billed for a month of access before one requests cancellation, the
cancellation stops the recurring or following billingThis is delineated in
Doba's Terms of Use (https://www.doba.com/site/terms/)
If you register a new account on August
1st, your accepted payment form on file will be billed that day and the next
Billing Cycle Date is September 1stIf the normally scheduled Billing Cycle
Date falls on the 29th, 30th or 31st, but the current month does not have this
date, the Billing Cycle Date will be adjusted to fall on the last day of that
monthYou must cancel or change your subscription before the next Billing
Cycle Date to avoid additional chargesWhen you cancel your subscription, your
access to the Doba site is terminated beginning on the account's next Billing
Cycle Date.
This
cancellation policy is echoed in the section entitled "Cancellation":
You may cancel your subscription to Doba
during regular business hours, Monday through Friday 7:AM to 7:PM,
Mountain Time, by calling [redacted]We do not provide refunds or credits
for an partial-month or year subscription periods.
We recommend
that you take advantage of your membership, listing items for sale online
Customer Service can help you to that endThey are available from 7am to 7pm
Mountain Time, Mondays through Fridays, except for major holidaysThe phone
number is [redacted]The email address is [redacted]@doba.com
The chat option is available in the logged in account, under the "Help Center"
section in the upper right-hand corner of the account.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Dear Ms. [redacted],We have spoken with you via phone and have determined that we must make special accommodations for you given the circumstances. [redacted] will continue to provide details for remediation.Thank you,[redacted]Senior Account ManagerDoba Enterprise
As I said earlier, I do not wish to continue with selling your products as I was not able to profit from them. They are high priced and Ebay's suggesting retail price is less than what the cost is from your company. I have wasted enough time and money, that I refuse to waste anymore. I am not asking for a full refund but would like at least half. I will follow this to the end and will not give up. I feel I was taking advantage of.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
Justin S***
Dear [redacted], I read through your complaint and I would like to address your concerns. Your concerns include the sign up of your account, the cancellation process, and the refund process. I will address these concerns below. You came to the Dobal.com website and you signed...
up for your free trial on 11/15/2015. You entered your credit card account and your free trial was set to auto-bill at the end of the 7-day free trial period; on 11/22/2015 the account was set to bill you for the monthly account service. The cancellation process is provided to all our customers in two ways: via you Doba.com account in the billing section, you could have cancelled anytime. Or via phone by dialing 877-321-3622, which is provided on the Doba website, and speaking with a Customer Service representative. I do not show any record that you attempted to cancel your account. However I see that on 2/1/2016 you did cancel you account online by yourself without calling in. This option was always provided to you and you could have cancelled your account at any time at your convenience. These being the facts on the account we do not see that you qualify for a refund at this time. However, Doba does now offer a 30 day free trial with no Credit Card require and we would be happy to help you see the new features that could help you increase the success of your business. Thanks!Matt B[redacted]Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Doba
MsF[redacted],
I have read your concern and thoroughly reviewed
your accountI would like to discuss it in detailI will provide detailed
information about what has occurred on your account as well as Doba policies
The issues at hand are the value and use of the Doba membership and
qualifications for a refund
The first topic I would like to discuss is the
value and use of the Doba membershipThe value and use of the Doba membership
must be understood first, in order to understand other concerns.
Doba's purpose is to help retailers source
products easilyThis means that by starting a membership, one quickly source a
lot of products and may sell them online immediatelyThe products are all
drop-ship-able—meaning that one is not required to have physical stock on hand
to sell the products; they will be shipped directly from the supplier or
manufacturer to the end consumerThe service is valuable due to the savings:
rather than having a warehouse, overhead costs, many employees, etc., one could
simply earn money selling the products online through shopping channels like
eBay and Amazon and provide a large array of unique or niche items
Doba Guarantees the lowest drop shipping
wholesale priceIf someone finds a better price than Doba's wholesale price
through another drop shipper, not only will Doba give that retailer months
free of access, Doba will also pursue getting the same price for that exact
item.Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate
your account with a website or related service, published and archived
Education, and live webinarsDoba provides live, in house, Customer Service
hours a day, Mondays through Fridays via phone, chat, and email
Your
concern as listed in your complaint is that the "trial membership was not
cancelled as requested." Upon review of your account, I have found that you
started a 7-day free trial on 6/26/and requested to cancel the account via
email on Saturday 6/27/You stated the following: "Cancel my subscription
nowjune 27,2015." We did not see that email until Monday 6/29/and
promptly responded with the following message:
To: [redacted]@live.com
Cc:
From: [redacted]@doba.com
Contact: earnestine f[redacted]
Sent By: Chelsea R[redacted]
Hi earnestine,
Please note that we are unable to process cancellation requests
via email or chat
If you are still within your trial period, you may have the option
to cancel online by logging into your account, click on your name at the top of
our web pages and then select the My Account link in DobaThis is only
available during the trialIf you have been billed, you must call to cancel
As noted in our Terms of Use, you would cancel by calling
[redacted] If calling from another country, please check with your
phone company as to what international code to use with the provided phone
number to call to USAThe is a toll free numberYou can also search
online for the international prefix numbers to call from your country to the
USAMember Services is available between the hours of AM and PM USA
Mountain Standard Time (MST), Monday through Friday (except holidays)
This policy is outlined in the Terms of Use which you have
accepted when you became a memberSee the Terms of Use by clicking on the
Terms of Use link at the bottom of most Doba web pages or on the following
linksAnd can also be viewed prior to signing up for a Doba trial
http://www.doba.com/site/fees.htmlhttp://www.doba.com/site/terms.html
As a
business policy, Doba has decided to allow trial cancellation via one of methods: 1) cancel the trial within the
account in the "My Account" section or 2) by calling in to our Customer Service team ([redacted])They confirm membership
details in order to verify account ownershipDoba does not honor cancellation
requests via email
As of
yet, you have not called in to cancel your membershipHowever, I have canceled
the renewal on it for youThe $paid on 7/3/provides you access up
until 8/3/At that point the account will promptly expire at 12:01am on
8/3/The confirmation number is [redacted]You will receive a similar
confirmation via email at your [redacted]@live.com
email address.
If you
are in need of assistance with your account or the tools available there, our
Customer Service team can help you via phone, email or chatThe phone number
is [redacted] and phone support is available from 7am to 6pm Mountain Time,
Mondays through Fridays, except for major holidaysEmail support is also
available at [redacted]@doba.comEmails
will always be received, but emails are only responded to during business hours
(7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays)
The third and final method of support is to chat with our Customer Service
repsThe chat is found in the lower right-hand corner of each page when you
are logged into your account
Regards,Matt
B[redacted]Senior
Account ManagerDoba
Enterprise
Dear [redacted], We appreciate you reaching out to us about your account. We can see that you do have an investment here at Doba and our goal is to help every customer have success. I see that we have been able to talk to you about strategy here at Doba and it appears that you are confident on how...
to list products online now. I see that you were frustrated in finding products that you feel would be profitable. Curating products for specific marketplaces can be time consuming when choosing from millions of products. I see in you account that you have worked with a Client Success Manager who has offered to help you get a few hundred curated products to help you get off the ground. I hope you see how much we want you to be successful and feel that we are here to help. We apologize if you didn't receive the support you wanted but we're dedicated to helping you, and feel like we have a good strategy going froward. We consider the issue resolved and look forward to working with you in the future as you grow your business. Sincerely, Doba
Dear [redacted], It is unfortunate to hear your concerns, I have done the appropriate research to make sure that we can help you get all your concerns resolved. First, we apologize if you were trying to contact us and were unable we are always trying to provide world class customer service and...
be available for our customers. I have found an account that matches your email but the rest of the information on the account does NOT match. We are happy to issue you a refund and would like you to know that we would love to help you anytime. If you can please provide us with the info that you used to sign up for the account as to ensure that we are refunding the correct account. We would like you to verify the ADDRESS, or NAME, that you used to sign up for the DOBA account. Also if you could provide the last 8 digits of the CC that you used to sign up we would be happy to process that refund after verifying we have the correct account. Thanks!Matt B[redacted]Escalations SupervisorDoba Support[redacted]
Complaint: [redacted]
I am rejecting this response because: I canceled this account on the day of my anniversary. The claim is because they bill me at two in the morning I missed the cut off deadline and should have been billed for the upcoming full month. I want to continue with the complaint to warn others about the lack of ethics of this company.
Sincerely,
[redacted]
Dear Ms. [redacted],Thank you for working with Doba to resolve your concerns. We wish you success with your business endeavors and hope you find what works best for you.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and qualifications for a refund through
the Money Back Guarantee.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse,
overhead costs, many employees, etc., one could simply earn money selling the
products online through shopping channels like eBay and Amazon and provide a
large array of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
Last, but
not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and
Lifetime membershipsThis is to help a retailer feel confident and secure in
utilizing this membershipThe way it works is that a retailer would either log
in times a month for the term of the membership (or for years if a lifetime
membership) or place product order a month for the term of the membershipIt
can be a combination of the two as wellThe purpose is to show Doba that you
have given the membership a full faith effortConversely, if the retailer does
not meet those qualifications, he or she does not qualify for the Money Back
Guarantee nor refund.
The
second topic is qualifications for a refund through the Money Back Guarantee
provided by DobaThe Money Back Guarantee as described in Doba's Terms of Use
is:
We are so confident with our service that
we offer a 100% money back guarantee if you are unable to recoup on your
initial purchase in product sales within months of your lifetime membership
We require that you have logged in to your Doba account at least four times per
month OR that you have placed at least one product order a monthWe also ask
that you spend at least hours a week on your business and that you have
attempted to work with us to resolve any issues prior to a refund request.
This
means that one can rest assured that if they use the membership, but do not
recuperate the purchase price, one can get a full refund through this
guaranteeHowever, it also means that if one does not follow the guarantee
guidelines, then one does not qualify for a refund.
That is
the value of the Doba account in itself.
In
addition to the Doba lifetime account that you purchased, you also received a
SimpleSource account (www.simplesource.com)
and curated inventory listsThese services were included as a special offer
by Doba's Customer Service Manager.
SimpleSource
is a service that can be used in conjunction with Doba to help one to source
products that are not currently available through Doba or non drop-ship-able
itemsThis service also helps retailers to make money through the use of
affiliate marketing programsThe SimpleSource directory allows a retailer to,
if not work with them as a retailer, at least send leads to the supplier by way
of affiliate marketingIt is a great way to supplement income and work into a position
of selling the products from the supplier directly.
The
curated inventory lists are a fairly new service that Doba has started
providing since October These lists are curated—grouped together
especially with specific needs that you defineIt is a great way to
immediately have items to sell online or fill a marketplace such as a website.
At this
point, a refund on your account would only be through the terms of the Money
Back Guarantee, which were explained to you when you signed up for your Doba
Account, and included in the Terms of Use at the time you signed up for your
membershipEligibility for the Money Back Guarantee on your lifetime
membership would not be until September 2016.
We
recommend that you use the account and list items for saleThe reason being
that you can profit and make much more than the membership fee you paid
Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays,
except for major holidaysThe phone number for Customer Service is
[redacted]The email address is [redacted]@doba.com
and the chat option is available in the Help Center section of your Doba
account in the upper right-hand corner.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Complaint: [redacted]
I am rejecting this response because I followed your trial cancelation policy. During the seven days of trial, I clicked the cancel button in the dashboard (just as you described in your response); however, your system did not allow it to complete. I was instead redirected to call to cancel. I did that, but being that it was during the weekend (days 6&7 were sat and sun), no one was there to take my call. The only thing I could do was call back Monday... Which is exactly what I did. I did everything as you wrote, but got a different result. I don't understand why you're not honoring thw agreement. I understand your position, but I followed the procedure as I was instructed. Your system glitched or whatever... Either way I wasn't able to do over the weekend as I was supposed to be able to do. And it wasn't for the lack of trying and following procedure.
Sincerely,
Justin S[redacted]
Dear Ms. [redacted],I have thoroughly reviewed your concerns and would like to address each topic. Each one is important and deserve special consideration. The first concern was the value of the service. The second concern was the Lowest Drop Ship Price Guarantee. The third concern was the...
cancellation notification within the 3-day time period. I am going to address these concerns below.The first topic I would like to discuss is the value and use of the Doba membership. The value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products and may sell them online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 11 hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second concern is the Lowest Drop Ship Price Guarantee. This is actually found in our Terms of Use (https://www.doba.com/site/lowest-wholesale-price/). If you go there, you will see the following explanation:Doba works hard to make sure you have access to the best wholesale pricing. We are constantly on the prowl for wholesale suppliers who offer high quality products at the lowest available prices, so you don’t have to shop around for suppliers on your own.To prove our commitment to finding you the lowest and best wholesale prices, we guarantee that our price is the lowest price you can get from any similar service. If you find that another similar drop ship service has a lower price, we’ll reward you (our member) up to $120 in FREE membership.We are serious about making our service the best option available for entrepreneurs, small retailers, and home business owners. We hope our guarantee helps prove that commitment to you.In my experience, we cannot provide you the $120 worth of free membership without being able to investigate the listings or the sales with the supplier. In every case that I have personally seen, not only do we provide the $120 worth of membership (usually 2 months free access), but we also pursue getting the same price for the exact same item, and we have.What is frustrating is that the process is a bit bureaucratic. We require that you tell us where you see the listing, we have to speak with the supplier, make sure that the price is a drop ship wholesale price, not through a coupon or a limited time loss leader, etc., then work out either hiring on the supplier to work with Doba or negotiate out the price with a current supplier in Doba. If the listing legitimately proves the other drop shipper regularly provides the item at a lesser price than Doba’s drop ship wholesale price, we pay out in the form of membership access. The process still continues as we finalize deals with either the new company or the existing company. However in the end, the person benefiting is still you, because we would like you to have a good experience working with us. The last and final topic is the 3-day right of rescission which offered to you over the phone in the sales call. Just as was stated in the original sales call, “you have the right to revoke any offer over the phone within the 3 days following the sales call. We ask that you send a physical letter to our address in Lehi, UT with your written request to cancel the service.” This was expected, but was not completed. You did however, state over the phone with Mark that you wished to cancel, to which he responded with the value points of the service and how to make it work for you. As a sales rep, he was doing his job to help you feel confident in the service and utilizing it. You left a voicemail with him over the weekend stating that you still wanted to cancel the membership and you emailed in requesting that cancellation as well.We will honor your cancellation request as it was within the 3 day period following your upgrade. The refund of $[redacted] has been issued to you today, but will likely appear in your bank account within 3 to 5 business days. The confirmation number of that refund is [redacted]. This service, like many services, is not meant to be all-inclusive to make a business complete; it is only access to product data and tools to help in the process. That being said, we hope that you will consider us again in the future.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Dear Mr. [redacted],The first record that we have of your request to cancel the account was on 11/27/2015, the day after the free trial expired. When you start the free trial it states when your trial will end and when it will bill. The billing went through as was stated.Because you haven’t accessed the...
account since, we have decided to make an exception to our refund policy and provide a credit of $59.95 back to the credit card you were billed on. The confirmation number of that refund is [redacted]. Refunds usually have a processing time before they are available to you. As that refund was issued today, the refund will likely appear in your bank account within 3 to 5 business days.We wish you success in your business endeavors. Should you decide you would like to work with Doba again, feel free to reach us at ###-###-####. We are available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays.Sincerely,Matt B[redacted]Senior Account ManagerDoba Enterprise
Dear Mr. [redacted],Unfortunately, the information that you provided does not match with any account in our system. Could you have signed up under a different name, email, phone number, and address? If you can provide me that, I would be more than willing to check the system for an account and address...
your concerns.Regards,Matt B[redacted]Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It is asinine. At this point my money has been refunded, all they have to do as copy and paste the following line"We apologize for wasting your time in such a manner, you should not have had to put in dozens of hours for us to abide by our own refund policy. Please accept our apology."Reading their response"Unless you provide other matching data such as an email address or phone number for this account, this case is closed."And yet the Revdex.com site specifically states I should not post that in a public forum - and you have refused to allow me to submit it directly, nice little Catch - 22 you got going there---------------------------------------------------------------------------...⇄ account mentioned in your complaint ([redacted]) was financed through Behalf--a financing company; not a credit card or debit card. That means that if you have received a refund, it would have been through Behalf; not Doba."If you people people bothered to read my original complaint I mentioned the fact that the debt was financed thru Behalf. ------------------------------------------------------------------------------...⇄ I said in my last rejection this is no longer about the money - AS THE MONEY HAS BEEN FULLY REFUNDED AT THIS POINT.I want an apology from you for wasting over two months of my time NEEDLESSLY as the refund letter was accepted by your employee Charles ** on 6/29/15 eight days BEFORE the first payment was taken from my account.The fact that you refuse to even apologize for your company's crew up is beyond galling.Are you really so recalcitrant that you are unable to apologize for the fact that it was absurd that I had to spend hours of my life getting you to fix your screw up?
Have you no shame? Have you no pride? Have you conscience? After nearly THREE MONTHS of this crap is a simply apology REALLY such a cumbersome burden to your company? Really?
Sincerely,
[redacted]
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and qualifications for a refund through
the Money Back Guarantee.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse,
overhead costs, many employees, etc., one could simply earn money selling the
products online through shopping channels like eBay and Amazon and provide a
large array of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
Last, but
not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and
Lifetime membershipsThis is to help a retailer feel confident and secure in
utilizing this membershipThe way it works is that a retailer would either log
in times a month for the term of the membership (or for years if a lifetime
membership) or place product order a month for the term of the membershipIt
can be a combination of the two as wellThe purpose is to show Doba that you
have given the membership a full faith effortConversely, if the retailer does
not meet those qualifications, he or she does not qualify for the Money Back
Guarantee nor refund.
The
second topic is qualifications for a refund through the Money Back Guarantee
provided by DobaThe Money Back Guarantee as described in Doba's Terms of Use
is:
We are so confident with our service that
we offer a 100% money back guarantee if you are unable to recoup on your
initial purchase in product sales within months of your lifetime membership
We require that you have logged in to your Doba account at least four times per
month OR that you have placed at least one product order a monthWe also ask
that you spend at least hours a week on your business and that you have
attempted to work with us to resolve any issues prior to a refund request
This
means that one can rest assured that if one uses the membership, but does not
recuperate the purchase price, one can get a full refund through this
guaranteeHowever, it also means that if one does not follow the guarantee
guidelines, then one does not qualify for a refund
At this
point you can do a few things: you could try and make the membership work for
you by actually listing items for sale, you could simply follow the minimum
requirements for a full refund through the Money Back Guarantee, you could try
a combination of the two and get a full refund if you haven't recouped the full
$in product sales, or the last option is to take a loss on the
businessI would never recommend taking a loss on this business, but it is an
option neverthelessI would recommend at least meeting the minimum
requirements for the Money Back GuaranteeIf you also try selling the product,
you will be better offAs you make sales, keep a record of your profitsIf
you haven't profited in product sales enough to recoup in the full investment
of $1,and have met the login or order requirements each month for your
Doba account, you can still get the full refund
We thank
you for your business and remind you that we are here to helpCustomer Service
is available from 7am to 7pm Mountain Time, Mondays through Fridays, except for
major holidaysThe phone number is [redacted]The email address is [redacted]@doba.comThe chat feature is also
available, but only accessible from within the logged in Doba account in the "Help
Center" section in the upper right-hand corner of the account.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Dear [redacted],Please reach me either via email at [redacted]@doba.com or via phone at ###-###-####. I have been calling and emailing you to resolve this issue, but have been unsuccessful to reach you. I would like to get this resolved as soon as possible.Thank you,Matt B[redacted]Senior Account...
ManagerDoba Enterprise
Doba
Dear Ms
[redacted],
I have
read your concerns and would like to discuss them in detailI will provide
detailed information about what has occurred on your account as well as Doba
policiesThe major issues at hand, as delineated in your concerns are the
value and use of the Doba membership and Doba's cancellation policy.
The first
topic I would like to discuss is the value and use of the Doba membershipThe
core of your concern is that in your opinion the program didn't work as you
understood and therefore you would like a refundKnowing the value is
important to every aspect of what Doba doesAs a result, the value and use of
the Doba membership must be understood first, in order to understand the rest
of the concerns.
Doba's
purpose is to help retailers source products easilyThis means that by
starting a membership, you one quickly source a lot of products to sell online
immediatelyThe products are all drop-ship-able—meaning that one is not
required to have physical stock on hand to sell the products; they will be
shipped directly from the supplier or manufacturer to the end consumerThe
service is valuable due to the savings: rather than having a warehouse, overhead
costs, many employees, etc., one could simply earn money selling the products
online through shopping channels like eBay and Amazon and provide a large array
of unique or niche items.
Doba
Guarantees the lowest drop shipping wholesale priceIf someone finds a better
price than Doba's wholesale price through another drop shipper, not only will
Doba give that retailer months free of access, Doba will also pursue getting
the same price for that exact item.
Lastly,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, published and archived Education, and live webinars
Doba provides live, in house, Customer Service hours a day, Mondays through
Fridays via phone, chat, and email.
The
second topic is the cancellation policy that Doba has establishedIt is
effective the day of and is not retroactiveThis means that if an account has
been billed for a month of access before one requests cancellation, the
cancellation stops the recurring or following billingThis is delineated in
Doba's Terms of Use (https://www.doba.com/site/terms/)
If you register a new account on August
1st, your accepted payment form on file will be billed that day and the next
Billing Cycle Date is September 1stIf the normally scheduled Billing Cycle
Date falls on the 29th, 30th or 31st, but the current month does not have this
date, the Billing Cycle Date will be adjusted to fall on the last day of that
monthYou must cancel or change your subscription before the next Billing
Cycle Date to avoid additional chargesWhen you cancel your subscription, your
access to the Doba site is terminated beginning on the account's next Billing
Cycle Date.
This
cancellation policy is echoed in the section entitled "Cancellation":
You may cancel your subscription to Doba
during regular business hours, Monday through Friday 7:AM to 7:PM,
Mountain Time, by calling [redacted]We do not provide refunds or credits
for an partial-month or year subscription periods.
We recommend
that you take advantage of your membership, listing items for sale online
Customer Service can help you to that endThey are available from 7am to 7pm
Mountain Time, Mondays through Fridays, except for major holidaysThe phone
number is [redacted]The email address is [redacted]@doba.com
The chat option is available in the logged in account, under the "Help Center"
section in the upper right-hand corner of the account.
Regards,[redacted]Senior
Account ManagerDoba
Enterprise
Dear Ms. [redacted],We have spoken with you via phone and have determined that we must make special accommodations for you given the circumstances. [redacted] will continue to provide details for remediation.Thank you,[redacted]Senior Account ManagerDoba Enterprise
As I said earlier, I do not wish to continue with selling your products as I was not able to profit from them. They are high priced and Ebay's suggesting retail price is less than what the cost is from your company. I have wasted enough time and money, that I refuse to waste anymore. I am not asking for a full refund but would like at least half. I will follow this to the end and will not give up. I feel I was taking advantage of.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
Justin S***
Dear [redacted], I read through your complaint and I would like to address your concerns. Your concerns include the sign up of your account, the cancellation process, and the refund process. I will address these concerns below. You came to the Dobal.com website and you signed...
up for your free trial on 11/15/2015. You entered your credit card account and your free trial was set to auto-bill at the end of the 7-day free trial period; on 11/22/2015 the account was set to bill you for the monthly account service. The cancellation process is provided to all our customers in two ways: via you Doba.com account in the billing section, you could have cancelled anytime. Or via phone by dialing 877-321-3622, which is provided on the Doba website, and speaking with a Customer Service representative. I do not show any record that you attempted to cancel your account. However I see that on 2/1/2016 you did cancel you account online by yourself without calling in. This option was always provided to you and you could have cancelled your account at any time at your convenience. These being the facts on the account we do not see that you qualify for a refund at this time. However, Doba does now offer a 30 day free trial with no Credit Card require and we would be happy to help you see the new features that could help you increase the success of your business. Thanks!Matt B[redacted]Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Doba
MsF[redacted],
I have read your concern and thoroughly reviewed
your accountI would like to discuss it in detailI will provide detailed
information about what has occurred on your account as well as Doba policies
The issues at hand are the value and use of the Doba membership and
qualifications for a refund
The first topic I would like to discuss is the
value and use of the Doba membershipThe value and use of the Doba membership
must be understood first, in order to understand other concerns.
Doba's purpose is to help retailers source
products easilyThis means that by starting a membership, one quickly source a
lot of products and may sell them online immediatelyThe products are all
drop-ship-able—meaning that one is not required to have physical stock on hand
to sell the products; they will be shipped directly from the supplier or
manufacturer to the end consumerThe service is valuable due to the savings:
rather than having a warehouse, overhead costs, many employees, etc., one could
simply earn money selling the products online through shopping channels like
eBay and Amazon and provide a large array of unique or niche items
Doba Guarantees the lowest drop shipping
wholesale priceIf someone finds a better price than Doba's wholesale price
through another drop shipper, not only will Doba give that retailer months
free of access, Doba will also pursue getting the same price for that exact
item.Also,
Doba provides tools necessary to help quickly and efficiently list and sell
items on hundreds of shopping channelsThe tools include the Elite Seller
Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate
your account with a website or related service, published and archived
Education, and live webinarsDoba provides live, in house, Customer Service
hours a day, Mondays through Fridays via phone, chat, and email
Your
concern as listed in your complaint is that the "trial membership was not
cancelled as requested." Upon review of your account, I have found that you
started a 7-day free trial on 6/26/and requested to cancel the account via
email on Saturday 6/27/You stated the following: "Cancel my subscription
nowjune 27,2015." We did not see that email until Monday 6/29/and
promptly responded with the following message:
To: [redacted]@live.com
Cc:
From: [redacted]@doba.com
Contact: earnestine f[redacted]
Sent By: Chelsea R[redacted]
Hi earnestine,
Please note that we are unable to process cancellation requests
via email or chat
If you are still within your trial period, you may have the option
to cancel online by logging into your account, click on your name at the top of
our web pages and then select the My Account link in DobaThis is only
available during the trialIf you have been billed, you must call to cancel
As noted in our Terms of Use, you would cancel by calling
[redacted] If calling from another country, please check with your
phone company as to what international code to use with the provided phone
number to call to USAThe is a toll free numberYou can also search
online for the international prefix numbers to call from your country to the
USAMember Services is available between the hours of AM and PM USA
Mountain Standard Time (MST), Monday through Friday (except holidays)
This policy is outlined in the Terms of Use which you have
accepted when you became a memberSee the Terms of Use by clicking on the
Terms of Use link at the bottom of most Doba web pages or on the following
linksAnd can also be viewed prior to signing up for a Doba trial
http://www.doba.com/site/fees.htmlhttp://www.doba.com/site/terms.html
As a
business policy, Doba has decided to allow trial cancellation via one of methods: 1) cancel the trial within the
account in the "My Account" section or 2) by calling in to our Customer Service team ([redacted])They confirm membership
details in order to verify account ownershipDoba does not honor cancellation
requests via email
As of
yet, you have not called in to cancel your membershipHowever, I have canceled
the renewal on it for youThe $paid on 7/3/provides you access up
until 8/3/At that point the account will promptly expire at 12:01am on
8/3/The confirmation number is [redacted]You will receive a similar
confirmation via email at your [redacted]@live.com
email address.
If you
are in need of assistance with your account or the tools available there, our
Customer Service team can help you via phone, email or chatThe phone number
is [redacted] and phone support is available from 7am to 6pm Mountain Time,
Mondays through Fridays, except for major holidaysEmail support is also
available at [redacted]@doba.comEmails
will always be received, but emails are only responded to during business hours
(7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays)
The third and final method of support is to chat with our Customer Service
repsThe chat is found in the lower right-hand corner of each page when you
are logged into your account
Regards,Matt
B[redacted]Senior
Account ManagerDoba
Enterprise
Dear [redacted], We appreciate you reaching out to us about your account. We can see that you do have an investment here at Doba and our goal is to help every customer have success. I see that we have been able to talk to you about strategy here at Doba and it appears that you are confident on how...
to list products online now. I see that you were frustrated in finding products that you feel would be profitable. Curating products for specific marketplaces can be time consuming when choosing from millions of products. I see in you account that you have worked with a Client Success Manager who has offered to help you get a few hundred curated products to help you get off the ground. I hope you see how much we want you to be successful and feel that we are here to help. We apologize if you didn't receive the support you wanted but we're dedicated to helping you, and feel like we have a good strategy going froward. We consider the issue resolved and look forward to working with you in the future as you grow your business. Sincerely, Doba