Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because I followed your trial cancelation policyDuring the seven days of trial, I clicked the cancel button in the dashboard (just as you described in your response); however, your system did not allow it to completeI was instead redirected to call to cancelI did that, but being that it was during the weekend (days 6&were sat and sun), no one was there to take my callThe only thing I could do was call back MondayWhich is exactly what I didI did everything as you wrote, but got a different resultI don't understand why you're not honoring thw agreementI understand your position, but I followed the procedure as I was instructedYour system glitched or whateverEither way I wasn't able to do over the weekend as I was supposed to be able to doAnd it wasn't for the lack of trying and following procedure Sincerely, Justin S***
Ms [redacted] willingly signed up for a free trial with Doba on 2018-02-All Doba free trials require a credit card validation in order to be successfully activatedMs [redacted] 's card was authorized for $to verify that the account is indeed active, but no charges were ever made The $amount was never withdrawn from her bank accountAdditionally, all free trials are set to our Advanced plan by default, which is our most common, middle planThis means that normally, after the free days, they are charged a monthly fee of $As stated, there is no charge during the days of the free trial and our customers are able to request a downgrade/upgrade during that time if they wish to be on a different subscription level.I reached out to Ms [redacted] on 2018-02-after she emailed in and left a voicemailYou can view the email she sent in as well as my response and our communication after thatI have also reached out to her to request her to remove the complaint, since we explained the situation and why she was confused about the $auth charge, and she was satisfied with the response:Doba Company Contact Usno-reply([email protected])To Feb 20181:PMName: [redacted] Email: [redacted] Phone: [redacted] Comments:I put in a request a couple of days ago to cancel my Doba account due to unauthorized chargesI still have not received a confirmationI signed up for the 14-day free trial and was put on your advanced plan at $and charged $on my credit card for reasons unknown.I requested confirmation that my account has been cancelled and have not heard from anyone.None of your phone numbers seem to be workingthe [redacted] referred callers to the following numbers that, according to the recording, are not working: 877-824-and 877-321-8622.If I don't hear from someone tomorrow I'm going to file a report with the Revdex.com.SFeb 20182:PMSamantha([email protected])To [redacted] , Thank you for contacting usDoba is not open on the weekends and we were also closed on Monday for President's Day, which is why you had not received a response from usYou will also get better results from contacting [email protected] instead of [email protected] (this email is not meant to receive messages)Our correct number is 877-321-3622, it looks like you were one digit off.The account under retailer ID 5488623, associated to your email [redacted] shows it has already been canceled (you chose to cancel and filled out our exit survey)Your account will not be charged or renewed, but you will have access until 2018-03-03, at which time your account will expireThere are no charges on your accountThe $you are referring to is simply an authorization to verify that the card on file is activeThis is required for anyone to sign up for Doba (again, this is not a charge, just a bank authorization)Your account will not be charged again unless you choose to renew the serviceThanks,MFFeb 20182:PM [redacted] ( [redacted] )To Support Okay, thank you for getting back to me.On Tuesday, February 20, 2018, 4:37:PM EST, Support wrote:SFeb 201810:AMSamantha([email protected])To [redacted] , We received a message of a complaint on the Revdex.com from youSince I have already explained your situation and given you a valid and timely resolution, I believe it would be fair for you to remove that complaintPlease confirm if you would be willing to take back your complaint.Please advise, Please let us know if there is any additional information you need from Doba regarding this complaint Thank you,
Dear Ms [redacted] ,I had the opportunity to review your concerns and your Doba accountThe topics that you discuss are the cancellation policy, billing policy, and shipping productsI will address these topics and add a little history so that there is some context to the response.The Doba account that you started was initiated through a partner named Supplier’s ClubWhen you started your account you received a special 7-day free trial Doba Advanced account with access and later discounted membership at a $discount per month once the free trial ends (rather than $per month, you would pay $per month for the full Doba Advanced membership)That free trial account was started on April 10th, On April 17th you received your first bill of $when your account switched from a trial to a paid membership.You requested cancellation times and we actually cancelled your account timesWhat transpired on your account in terms of activation, cancellation, and re-activation is the following: The account was set up on 4/10/on a day free trial through "Supplier's Club" and then rolled into a paid account on 4/17/for $The account billed for the following month of access on 5/17/$The first cancellation request we received from you was via phone on 5/21/The Customer Service rep Chelsea answered and spoke with you about the cancellation requestShe offered as another option to cancelling to extend your account a month of access from 5/17/to 7/17/for no added chargeShe mentioned that if you still wanted to cancel it, you could call in and cancel the account prior to 7/17/and avoid any billingThe account also billed on 7/17/for $The final monthly billing of that access period was on 8/17/for $49.95.The next cancellation request we received from you was on 8/26/with Customer Service rep JillynThe access at that point was allowed only until what would have been the renewal date on 9/17/On the 17th of September the account expired, canceling the accessOn 9/21/the account was reactivated on a day free trial with a Customer Service rep AshleyLater that day, the account was canceledThe renewal, which would have been at the end of that free trial on 9/28/was set as the expiration dateThe account was then reactivated on 10/13/for what should have been $49.95, but the support representative, Samie, allowed another day free trial, but this time the account was downgraded to a Doba Basic Access membership for $due at the end of the trialOn 10/21/the account billed $for the Doba Basic accessThe account was then cancelled on 11/16/with a Customer Service rep, CassidiIt was canceled, but then due to the partner relationship, it was reactivated, but made a lifetime free account with access to only suppliers, totalling 30,products.All billings on this account are valid because you had access and had specifically requested it, either through an upgrade or continued useIn fact, we went above and beyond our terms of use in providing you multiple free trials when you should have actually been billed at the point of reactivation.At this point, we will not be issuing you a refundYou do not qualify for a refundYou have used your account correctly, cancelled it correctly, and reactivated the account correctly multiple timesWe have worked with you in using the account, canceling the account, and any other concerns which justifies the payment you have made.We thank you for your business and welcome you to use the service again if you change your mindAs Supplier's Club has negotiated that free lifetime membership, your account is technically still openShould you decide you want it entirely closed, you will have to work through Supplier's Club to get that cancellation.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear [redacted] ***, It is unfortunate to hear your concerns, I have done the appropriate research to make sure that we can help you get all your concerns resolvedFirst, we apologize if you were trying to contact us and were unable we are always trying to provide world class customer service and be available for our customersI have found an account that matches your email but the rest of the information on the account does NOT matchWe are happy to issue you a refund and would like you to know that we would love to help you anytimeIf you can please provide us with the info that you used to sign up for the account as to ensure that we are refunding the correct accountWe would like you to verify the ADDRESS, or NAME, that you used to sign up for the DOBA accountAlso if you could provide the last digits of the CC that you used to sign up we would be happy to process that refund after verifying we have the correct accountThanks!Matt B***Escalations SupervisorDoba Support [redacted]
Dear Ms [redacted] ,We have spoken with you via phone and have determined that we must make special accommodations for you given the circumstances [redacted] will continue to provide details for remediation.Thank you, [redacted] Senior Account ManagerDoba Enterprise
Dear Mrs***,It is unfortunate that you received a bill which you did not anticipateSeeing as the billing was just today, I have canceled the account and issued you the full refund of the $that you have been billed todayThe confirmation number for that refund and cancellation is [redacted] Depending upon your financial institution, there could be a processing time of up to business daysIn my experience, it is usually about to business days before you see those funds in your bank account againNow, I would like to remind you why the account billedThe Doba account you purchased back on October 31st of with our Sales rep, Thuy (pronounced Twee), was a discounted Advanced Membership for months of accessShe mentioned in the sales call that you would be getting the membership for $in split payments which is a $value, normally for a single year (months of access)She went on to mention that as part of the deal, your account would be set on an automatic renewal, but that could be canceled necessaryShe mentioned that the renewal date was set for February 9th, and that the renewal rate was $699.95.Needless to say at this point, the account was not canceled and the auto-bill or automatic renewal went throughWe actually did try multiple times to reach out to you on the phone number you provided us (###-###-####), but it has either been disconnected or the service has been cut offWe also emailed the renewal information to the email address on file ( [redacted] @delta.com)Unfortunately, we did not receive any responses to our messagesAt this point your account is canceled and you have received a refund of today’s billing of $We wish you success with your other business endeavorsThanks!Matt B***Senior Account ManagerDoba Enterprise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Doba and I have talked and we will be giving them two calls for one on one training after that we will make our decision as to whether we will move forward with the cancellation Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because the writer doesn't have his facts rightI initially rang Doba to ask how to cancel the days trial and they told me I had to go back to Suppliers ClubI sent Suppliers Club numerous emails to cancel the membership however got no responseI finally rang Doba back in May and they refused to refund meYes they gave me a month free however I sent Doba messages through my account help center and raised tickets July and Aug to have my account cancelled yet they never did soI was overseas during that time and was unable to "call them'I returned to the US in September I called them about my accountI was advised by the supervisor that they would finally cancel my account but refused to give me a refund even though they acknowledged that I had sent messages to cancel my accountThe supervisor also advised me that I should sell some items from the supplier Life Green whilst I still had my membership availableI did so however I had received an order from Ebay for the item and Doba wouldn't allow me to order the item because I was no longer an advanced memberThey didnt advise me at the time that if I sold those products I couldnt order it once my advanced membership was cancelledSo they put me on a day trail so I could make the orderI made the order and UPS stuffed up the deliveryI rang Doba and they advised me that they would file a complaint with UPS as the package was sent back to the supplier and I incurred a costI still haven't heard back regarding the outcome of the complaintTo resend the product back to the customer Doba had to reinstate the day trial so I could reorder the productI have lost money on this order and Doba have not resolved the matter for meIn the meantime they kept cancelling my base membership and charged me in error in October for my base membership even though I had a lifetime membership.I have never seen a company so obnoxious and stubborn in their refusal to resolve a customer's issue and provide them a refundI have wasted so much time and energy trying to deal with this companyMy attorneys have advised that if Doba don't refund me they will gladly on a pro-bono basis commence a lawsuit against Doba for damagesI am not prepared to let this go unless I have been compensated for all the financial loss and time I have wasted with this companyYou have to wait so long to speak with a customer agent and they are not always helpful and if your issue is to hard they hang up on you and you have to ring up again and you get put through the ringer again Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: My name is [redacted] , that they put me down as [redacted] is just another example of the horrible way they conduct their business [redacted] is the name I gave their operators on EVERY call I made to their office The refund has been fully processed, as of 9/8/2015.Over days when it took them less than seconds to process the payment to receive their money As far as I am concerned the refund portion of my complain is over All I want now is an apology An apology for not disclosing there was a free trial I could have used.An apology for the half dozen calls I had to make to get this situation handledAn apology for the half dozen call backs I was promised by never receivedAn apology for the fact I had to file this complaint to get them to finish the refundAn apology for the dozens of hours of my time wasted to get back what I was owed from people who would have never had it in the first place had they the slightest concern for business ethics Quite frankly if I thought I would be reimbursed for the time I had to spend fixing their screw up I would have asked for that money as well, at federal minimum wage costs.But now that the money has been mysteriously returned AFTER I filed this complaint, (which sort of means that they looked into it even though they claim they have no reason to)I'll settle for an apology and an admission they they screwed up Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Dr [redacted] , MD
Dear Mr [redacted] , I read through your complaint and I would like to address your concernsYour concerns include the sign up of your account, the call with the Doba sales representative, the cancellation process, and the refund processI will address these concerns below.You started your 7-day free trial on 3/24/Your phone call with the sales rep was after you already started, on 3/25/He called with the intent to provide you a service at a discounted rateRegardless of the call with the Doba sales representative, your free trial was set to auto-bill at the end of the 7-day free trial period; on 3/31/the account was set to bill you for the monthly account serviceBecause you did not communicate your desire to cancel the account, it billed you for that monthly account service.Fortunately, I have refunded that $bill and the confirmation number is [redacted] Please be aware that refund usually have a processing time of 3-business days and occasionally longer--depending on the financial institution.The cancellation process is provided in two ways: via the account in the billing section or via phone by dialing ###-###-#### and speaking with a Customer Service representativeThis is done so that Doba can confirm that the account holder is canceling the account.The refund policy as stated in our terms of use is listed as follows: For automatic renewals: WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODSWe reserve the right to terminate your account for any or no reason.For Doba memberships purchased over the phone: YOU, THE BUYER, MAY CANCEL THIS CONTRACT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THE TRANSACTION OR RECEIPT OF THE PRODUCT, WHICHEVER IS LATERAll requests must be in writing, and must be postmarked or electronically date stamped within the cancellation periodAll requests for cancellation must be sent via traditional mail to N Thanksgiving Way Suite Lehi, UT Now, I would like to return to the topic of signing up for the free trialLike most services, potential users tend to sign up for a free trial so that they can test out the service and see what it is capable of as well as see if it is a good fit for themI imagine that you signed up with that intent as wellHowever, looking at your account, you only have logins and there is very little use at allWe would be interested in giving you another opportunity to use the service, but this time, I would like to offer you a week free trialIf you call in to our Customer Support team and request that week free trial, it is noted on your account so that any rep can provide it to youOur phone number is ###-###-####.Thanks!Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] ,Your Doba account was canceled today and you were refunded the $It is unfortunate that you felt the need to reach out to us via the Revdex.com to resolve this issue, when in fact we went above our terms of use and resolved it as you askedThe confirmation number for that refund is [redacted] You should see that refund within to business days.Regards,Matt [redacted] Senior Account ManagerDoba Enterprise
Complaint: [redacted] I am rejecting this response because: It is asinine At this point my money has been refunded, all they have to do as copy and paste the following line"We apologize for wasting your time in such a manner, you should not have had to put in dozens of hours for us to abide by our own refund policy Please accept our apology."Reading their response"Unless you provide other matching data such as an email address or phone number for this account, this case is closed."And yet the Revdex.com site specifically states I should not post that in a public forum - and you have refused to allow me to submit it directly, nice little Catch - you got going there---------------------------------------------------------------------------...⇄ account mentioned in your complaint ( [redacted] ) was financed through Behalf--a financing company; not a credit card or debit cardThat means that if you have received a refund, it would have been through Behalf; not Doba."If you people people bothered to read my original complaint I mentioned the fact that the debt was financed thru Behalf --------------------------------------------------------------------------------...⇄ I said in my last rejection this is no longer about the money - AS THE MONEY HAS BEEN FULLY REFUNDED AT THIS POINT.I want an apology from you for wasting over two months of my time NEEDLESSLY as the refund letter was accepted by your employee Charles [redacted] on 6/29/eight days BEFORE the first payment was taken from my account.The fact that you refuse to even apologize for your company's crew up is beyond galling.Are you really so recalcitrant that you are unable to apologize for the fact that it was absurd that I had to spend hours of my life getting you to fix your screw up? Have you no shame? Have you no pride? Have you conscience? After nearly THREE MONTHS of this crap is a simply apology REALLY such a cumbersome burden to your company? Really? Sincerely, [redacted]
Dear Ms [redacted] ,It is truly unfortunate that you had this experienceSomething that you did not mention in your complaint is that you signed up for separate Doba Supplier accounts on the same day you started your Doba Retailer trialYour Doba Retailer trial was canceled as you mentioned in your complaint, but the billing did not occur on that accountThe billing was composed of separate bills for each Supplier account you createdAs it was obviously a mistake, I made sure the refunds were issued to you for the incorrect billingsThe confirmation numbers for the refunds totaling $are [redacted] and [redacted] One refund of $was issued on 12/08/and the other was issued today 12/15/As it usually takes to business days for those funds to post to your account, it is possible that you could have received one of those refunds already, but check with your financial institution if there are any questions or concerns.Thanks,Matt B***Senior Account ManagerDoba Enterprise
Dear ***,We’re sorry to hear about your experiences with Commerce Rocket and Boostability As you mentioned in your complaint, Doba paid both companies on your behalf to assist you with creating a website and marketing services Doba did not charge you for these services but in an effort to help grow your business we offered them to you free of charge Unfortunately, both of these businesses changed ownerships and the new owners were not willing to provide these services for Free even though they were paid for up front to the previous ownership Again, both of these services were provided free of charge to you and if they were still under the same ownership you would still have access However, businesses change ownership and new owners make decisions on how they want to work with existing customersHowever you are not out any monetary funds seeing as we offered this service free of chargeAs for your membership with Doba, Doba will continue to honor your lifetime memberships and support you with what you’ve already paid to Doba You’ll be glad to hear that in the next months, Doba will have a new tool to make it easier for you to list products on Amazon And shortly following that release, the tool will allow you to easily list on eBay We will keep you posted on the dates of these tool releases Also, Doba continues to add new suppliers and new products to our marketplace at no additional charge to you Check back often to see our new suppliers - some of them you can purchase in bulk for even higher discountsThank you for your time and we look forward to helping you be successful
Dear Mr [redacted] ,Unfortunately, the information that you provided does not match with any account in our systemCould you have signed up under a different name, email, phone number, and address? If you can provide me that, I would be more than willing to check the system for an account and address your concerns.Regards,Matt B***Senior Account ManagerDoba Enterprise
Dear Mr***,You canceled your membership the same day it billedWe have gone above our Terms of Use in order to provide you a refund for your membershipAs there was no access to the account after that date, we have determined to issue you a full refund of the $The confirmation number of that refund is ***.The processing time that occurs before you have access to those funds can vary from one financial institution to the next, so to get the most accurate information, please contact your bank directlyHistorically, it takes about to business days to access and use the funds.We appreciate your business and wish you success in future endeavorsIf you would like to give Doba another try in the future, don’t hesitate to call us at ###-###-####We are available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The people I spoke with at Doba where kind and symthathetic Doba offered a fair and acceptable refund I wish there more businesses out there like Dobra I thankfully accept your refund
Sincerely,
*** ***
Dear ***, We wanted to reach out to you and clarify the handling of your accountYou signed up online for a day free trial with Doba on 5/16/at which time you provided your credit card information and were explained that you would be charged at the end of your free trial if you
didn't cancel onlineWe see that you only logged in one time during your free trial and did not take advantage of the many tools Doba provides to help you be successful, including daily live webinars, many videos on the 'Education' tab, a knowledge base and Support Team that is available hours a dayEven after you verified that you know you would be charged at the end of the Free Trial we weren't abel to bill you until 6/1/so you had weeks free before you were even chargedWe make it easy for you to cancel your account online so that you can do it anytime you desireHowever you did not login and cancel your account at anytimeThe only other time you logged into your account was on 6/13/Your day free trial did not end this weekend, it ended back on 5/23/and you were not charged until 6/1/We feel that because you have not take advantage of any of the options to learn and did not cancel your account online or contact us before your trial ended and were not charged for an extra week we will not issue a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because I followed your trial cancelation policyDuring the seven days of trial, I clicked the cancel button in the dashboard (just as you described in your response); however, your system did not allow it to completeI was instead redirected to call to cancelI did that, but being that it was during the weekend (days 6&were sat and sun), no one was there to take my callThe only thing I could do was call back MondayWhich is exactly what I didI did everything as you wrote, but got a different resultI don't understand why you're not honoring thw agreementI understand your position, but I followed the procedure as I was instructedYour system glitched or whateverEither way I wasn't able to do over the weekend as I was supposed to be able to doAnd it wasn't for the lack of trying and following procedure Sincerely, Justin S***
Ms [redacted] willingly signed up for a free trial with Doba on 2018-02-All Doba free trials require a credit card validation in order to be successfully activatedMs [redacted] 's card was authorized for $to verify that the account is indeed active, but no charges were ever made The $amount was never withdrawn from her bank accountAdditionally, all free trials are set to our Advanced plan by default, which is our most common, middle planThis means that normally, after the free days, they are charged a monthly fee of $As stated, there is no charge during the days of the free trial and our customers are able to request a downgrade/upgrade during that time if they wish to be on a different subscription level.I reached out to Ms [redacted] on 2018-02-after she emailed in and left a voicemailYou can view the email she sent in as well as my response and our communication after thatI have also reached out to her to request her to remove the complaint, since we explained the situation and why she was confused about the $auth charge, and she was satisfied with the response:Doba Company Contact Usno-reply([email protected])To Feb 20181:PMName: [redacted] Email: [redacted] Phone: [redacted] Comments:I put in a request a couple of days ago to cancel my Doba account due to unauthorized chargesI still have not received a confirmationI signed up for the 14-day free trial and was put on your advanced plan at $and charged $on my credit card for reasons unknown.I requested confirmation that my account has been cancelled and have not heard from anyone.None of your phone numbers seem to be workingthe [redacted] referred callers to the following numbers that, according to the recording, are not working: 877-824-and 877-321-8622.If I don't hear from someone tomorrow I'm going to file a report with the Revdex.com.SFeb 20182:PMSamantha([email protected])To [redacted] , Thank you for contacting usDoba is not open on the weekends and we were also closed on Monday for President's Day, which is why you had not received a response from usYou will also get better results from contacting [email protected] instead of [email protected] (this email is not meant to receive messages)Our correct number is 877-321-3622, it looks like you were one digit off.The account under retailer ID 5488623, associated to your email [redacted] shows it has already been canceled (you chose to cancel and filled out our exit survey)Your account will not be charged or renewed, but you will have access until 2018-03-03, at which time your account will expireThere are no charges on your accountThe $you are referring to is simply an authorization to verify that the card on file is activeThis is required for anyone to sign up for Doba (again, this is not a charge, just a bank authorization)Your account will not be charged again unless you choose to renew the serviceThanks,MFFeb 20182:PM [redacted] ( [redacted] )To Support Okay, thank you for getting back to me.On Tuesday, February 20, 2018, 4:37:PM EST, Support wrote:SFeb 201810:AMSamantha([email protected])To [redacted] , We received a message of a complaint on the Revdex.com from youSince I have already explained your situation and given you a valid and timely resolution, I believe it would be fair for you to remove that complaintPlease confirm if you would be willing to take back your complaint.Please advise, Please let us know if there is any additional information you need from Doba regarding this complaint Thank you,
Dear Ms [redacted] ,I had the opportunity to review your concerns and your Doba accountThe topics that you discuss are the cancellation policy, billing policy, and shipping productsI will address these topics and add a little history so that there is some context to the response.The Doba account that you started was initiated through a partner named Supplier’s ClubWhen you started your account you received a special 7-day free trial Doba Advanced account with access and later discounted membership at a $discount per month once the free trial ends (rather than $per month, you would pay $per month for the full Doba Advanced membership)That free trial account was started on April 10th, On April 17th you received your first bill of $when your account switched from a trial to a paid membership.You requested cancellation times and we actually cancelled your account timesWhat transpired on your account in terms of activation, cancellation, and re-activation is the following: The account was set up on 4/10/on a day free trial through "Supplier's Club" and then rolled into a paid account on 4/17/for $The account billed for the following month of access on 5/17/$The first cancellation request we received from you was via phone on 5/21/The Customer Service rep Chelsea answered and spoke with you about the cancellation requestShe offered as another option to cancelling to extend your account a month of access from 5/17/to 7/17/for no added chargeShe mentioned that if you still wanted to cancel it, you could call in and cancel the account prior to 7/17/and avoid any billingThe account also billed on 7/17/for $The final monthly billing of that access period was on 8/17/for $49.95.The next cancellation request we received from you was on 8/26/with Customer Service rep JillynThe access at that point was allowed only until what would have been the renewal date on 9/17/On the 17th of September the account expired, canceling the accessOn 9/21/the account was reactivated on a day free trial with a Customer Service rep AshleyLater that day, the account was canceledThe renewal, which would have been at the end of that free trial on 9/28/was set as the expiration dateThe account was then reactivated on 10/13/for what should have been $49.95, but the support representative, Samie, allowed another day free trial, but this time the account was downgraded to a Doba Basic Access membership for $due at the end of the trialOn 10/21/the account billed $for the Doba Basic accessThe account was then cancelled on 11/16/with a Customer Service rep, CassidiIt was canceled, but then due to the partner relationship, it was reactivated, but made a lifetime free account with access to only suppliers, totalling 30,products.All billings on this account are valid because you had access and had specifically requested it, either through an upgrade or continued useIn fact, we went above and beyond our terms of use in providing you multiple free trials when you should have actually been billed at the point of reactivation.At this point, we will not be issuing you a refundYou do not qualify for a refundYou have used your account correctly, cancelled it correctly, and reactivated the account correctly multiple timesWe have worked with you in using the account, canceling the account, and any other concerns which justifies the payment you have made.We thank you for your business and welcome you to use the service again if you change your mindAs Supplier's Club has negotiated that free lifetime membership, your account is technically still openShould you decide you want it entirely closed, you will have to work through Supplier's Club to get that cancellation.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear [redacted] ***, It is unfortunate to hear your concerns, I have done the appropriate research to make sure that we can help you get all your concerns resolvedFirst, we apologize if you were trying to contact us and were unable we are always trying to provide world class customer service and be available for our customersI have found an account that matches your email but the rest of the information on the account does NOT matchWe are happy to issue you a refund and would like you to know that we would love to help you anytimeIf you can please provide us with the info that you used to sign up for the account as to ensure that we are refunding the correct accountWe would like you to verify the ADDRESS, or NAME, that you used to sign up for the DOBA accountAlso if you could provide the last digits of the CC that you used to sign up we would be happy to process that refund after verifying we have the correct accountThanks!Matt B***Escalations SupervisorDoba Support [redacted]
Dear Ms [redacted] ,We have spoken with you via phone and have determined that we must make special accommodations for you given the circumstances [redacted] will continue to provide details for remediation.Thank you, [redacted] Senior Account ManagerDoba Enterprise
Dear Mrs***,It is unfortunate that you received a bill which you did not anticipateSeeing as the billing was just today, I have canceled the account and issued you the full refund of the $that you have been billed todayThe confirmation number for that refund and cancellation is [redacted] Depending upon your financial institution, there could be a processing time of up to business daysIn my experience, it is usually about to business days before you see those funds in your bank account againNow, I would like to remind you why the account billedThe Doba account you purchased back on October 31st of with our Sales rep, Thuy (pronounced Twee), was a discounted Advanced Membership for months of accessShe mentioned in the sales call that you would be getting the membership for $in split payments which is a $value, normally for a single year (months of access)She went on to mention that as part of the deal, your account would be set on an automatic renewal, but that could be canceled necessaryShe mentioned that the renewal date was set for February 9th, and that the renewal rate was $699.95.Needless to say at this point, the account was not canceled and the auto-bill or automatic renewal went throughWe actually did try multiple times to reach out to you on the phone number you provided us (###-###-####), but it has either been disconnected or the service has been cut offWe also emailed the renewal information to the email address on file ( [redacted] @delta.com)Unfortunately, we did not receive any responses to our messagesAt this point your account is canceled and you have received a refund of today’s billing of $We wish you success with your other business endeavorsThanks!Matt B***Senior Account ManagerDoba Enterprise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Doba and I have talked and we will be giving them two calls for one on one training after that we will make our decision as to whether we will move forward with the cancellation Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because the writer doesn't have his facts rightI initially rang Doba to ask how to cancel the days trial and they told me I had to go back to Suppliers ClubI sent Suppliers Club numerous emails to cancel the membership however got no responseI finally rang Doba back in May and they refused to refund meYes they gave me a month free however I sent Doba messages through my account help center and raised tickets July and Aug to have my account cancelled yet they never did soI was overseas during that time and was unable to "call them'I returned to the US in September I called them about my accountI was advised by the supervisor that they would finally cancel my account but refused to give me a refund even though they acknowledged that I had sent messages to cancel my accountThe supervisor also advised me that I should sell some items from the supplier Life Green whilst I still had my membership availableI did so however I had received an order from Ebay for the item and Doba wouldn't allow me to order the item because I was no longer an advanced memberThey didnt advise me at the time that if I sold those products I couldnt order it once my advanced membership was cancelledSo they put me on a day trail so I could make the orderI made the order and UPS stuffed up the deliveryI rang Doba and they advised me that they would file a complaint with UPS as the package was sent back to the supplier and I incurred a costI still haven't heard back regarding the outcome of the complaintTo resend the product back to the customer Doba had to reinstate the day trial so I could reorder the productI have lost money on this order and Doba have not resolved the matter for meIn the meantime they kept cancelling my base membership and charged me in error in October for my base membership even though I had a lifetime membership.I have never seen a company so obnoxious and stubborn in their refusal to resolve a customer's issue and provide them a refundI have wasted so much time and energy trying to deal with this companyMy attorneys have advised that if Doba don't refund me they will gladly on a pro-bono basis commence a lawsuit against Doba for damagesI am not prepared to let this go unless I have been compensated for all the financial loss and time I have wasted with this companyYou have to wait so long to speak with a customer agent and they are not always helpful and if your issue is to hard they hang up on you and you have to ring up again and you get put through the ringer again Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: My name is [redacted] , that they put me down as [redacted] is just another example of the horrible way they conduct their business [redacted] is the name I gave their operators on EVERY call I made to their office The refund has been fully processed, as of 9/8/2015.Over days when it took them less than seconds to process the payment to receive their money As far as I am concerned the refund portion of my complain is over All I want now is an apology An apology for not disclosing there was a free trial I could have used.An apology for the half dozen calls I had to make to get this situation handledAn apology for the half dozen call backs I was promised by never receivedAn apology for the fact I had to file this complaint to get them to finish the refundAn apology for the dozens of hours of my time wasted to get back what I was owed from people who would have never had it in the first place had they the slightest concern for business ethics Quite frankly if I thought I would be reimbursed for the time I had to spend fixing their screw up I would have asked for that money as well, at federal minimum wage costs.But now that the money has been mysteriously returned AFTER I filed this complaint, (which sort of means that they looked into it even though they claim they have no reason to)I'll settle for an apology and an admission they they screwed up Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Dr [redacted] , MD
Dear Mr [redacted] , I read through your complaint and I would like to address your concernsYour concerns include the sign up of your account, the call with the Doba sales representative, the cancellation process, and the refund processI will address these concerns below.You started your 7-day free trial on 3/24/Your phone call with the sales rep was after you already started, on 3/25/He called with the intent to provide you a service at a discounted rateRegardless of the call with the Doba sales representative, your free trial was set to auto-bill at the end of the 7-day free trial period; on 3/31/the account was set to bill you for the monthly account serviceBecause you did not communicate your desire to cancel the account, it billed you for that monthly account service.Fortunately, I have refunded that $bill and the confirmation number is [redacted] Please be aware that refund usually have a processing time of 3-business days and occasionally longer--depending on the financial institution.The cancellation process is provided in two ways: via the account in the billing section or via phone by dialing ###-###-#### and speaking with a Customer Service representativeThis is done so that Doba can confirm that the account holder is canceling the account.The refund policy as stated in our terms of use is listed as follows: For automatic renewals: WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODSWe reserve the right to terminate your account for any or no reason.For Doba memberships purchased over the phone: YOU, THE BUYER, MAY CANCEL THIS CONTRACT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THE TRANSACTION OR RECEIPT OF THE PRODUCT, WHICHEVER IS LATERAll requests must be in writing, and must be postmarked or electronically date stamped within the cancellation periodAll requests for cancellation must be sent via traditional mail to N Thanksgiving Way Suite Lehi, UT Now, I would like to return to the topic of signing up for the free trialLike most services, potential users tend to sign up for a free trial so that they can test out the service and see what it is capable of as well as see if it is a good fit for themI imagine that you signed up with that intent as wellHowever, looking at your account, you only have logins and there is very little use at allWe would be interested in giving you another opportunity to use the service, but this time, I would like to offer you a week free trialIf you call in to our Customer Support team and request that week free trial, it is noted on your account so that any rep can provide it to youOur phone number is ###-###-####.Thanks!Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] ,Your Doba account was canceled today and you were refunded the $It is unfortunate that you felt the need to reach out to us via the Revdex.com to resolve this issue, when in fact we went above our terms of use and resolved it as you askedThe confirmation number for that refund is [redacted] You should see that refund within to business days.Regards,Matt [redacted] Senior Account ManagerDoba Enterprise
Complaint: [redacted] I am rejecting this response because: It is asinine At this point my money has been refunded, all they have to do as copy and paste the following line"We apologize for wasting your time in such a manner, you should not have had to put in dozens of hours for us to abide by our own refund policy Please accept our apology."Reading their response"Unless you provide other matching data such as an email address or phone number for this account, this case is closed."And yet the Revdex.com site specifically states I should not post that in a public forum - and you have refused to allow me to submit it directly, nice little Catch - you got going there---------------------------------------------------------------------------...⇄ account mentioned in your complaint ( [redacted] ) was financed through Behalf--a financing company; not a credit card or debit cardThat means that if you have received a refund, it would have been through Behalf; not Doba."If you people people bothered to read my original complaint I mentioned the fact that the debt was financed thru Behalf --------------------------------------------------------------------------------...⇄ I said in my last rejection this is no longer about the money - AS THE MONEY HAS BEEN FULLY REFUNDED AT THIS POINT.I want an apology from you for wasting over two months of my time NEEDLESSLY as the refund letter was accepted by your employee Charles [redacted] on 6/29/eight days BEFORE the first payment was taken from my account.The fact that you refuse to even apologize for your company's crew up is beyond galling.Are you really so recalcitrant that you are unable to apologize for the fact that it was absurd that I had to spend hours of my life getting you to fix your screw up? Have you no shame? Have you no pride? Have you conscience? After nearly THREE MONTHS of this crap is a simply apology REALLY such a cumbersome burden to your company? Really? Sincerely, [redacted]
Dear Ms [redacted] ,It is truly unfortunate that you had this experienceSomething that you did not mention in your complaint is that you signed up for separate Doba Supplier accounts on the same day you started your Doba Retailer trialYour Doba Retailer trial was canceled as you mentioned in your complaint, but the billing did not occur on that accountThe billing was composed of separate bills for each Supplier account you createdAs it was obviously a mistake, I made sure the refunds were issued to you for the incorrect billingsThe confirmation numbers for the refunds totaling $are [redacted] and [redacted] One refund of $was issued on 12/08/and the other was issued today 12/15/As it usually takes to business days for those funds to post to your account, it is possible that you could have received one of those refunds already, but check with your financial institution if there are any questions or concerns.Thanks,Matt B***Senior Account ManagerDoba Enterprise
Dear ***,We’re sorry to hear about your experiences with Commerce Rocket and Boostability As you mentioned in your complaint, Doba paid both companies on your behalf to assist you with creating a website and marketing services Doba did not charge you for these services but in an effort to help grow your business we offered them to you free of charge Unfortunately, both of these businesses changed ownerships and the new owners were not willing to provide these services for Free even though they were paid for up front to the previous ownership Again, both of these services were provided free of charge to you and if they were still under the same ownership you would still have access However, businesses change ownership and new owners make decisions on how they want to work with existing customersHowever you are not out any monetary funds seeing as we offered this service free of chargeAs for your membership with Doba, Doba will continue to honor your lifetime memberships and support you with what you’ve already paid to Doba You’ll be glad to hear that in the next months, Doba will have a new tool to make it easier for you to list products on Amazon And shortly following that release, the tool will allow you to easily list on eBay We will keep you posted on the dates of these tool releases Also, Doba continues to add new suppliers and new products to our marketplace at no additional charge to you Check back often to see our new suppliers - some of them you can purchase in bulk for even higher discountsThank you for your time and we look forward to helping you be successful
Dear Mr [redacted] ,Unfortunately, the information that you provided does not match with any account in our systemCould you have signed up under a different name, email, phone number, and address? If you can provide me that, I would be more than willing to check the system for an account and address your concerns.Regards,Matt B***Senior Account ManagerDoba Enterprise
Dear Mr***,You canceled your membership the same day it billedWe have gone above our Terms of Use in order to provide you a refund for your membershipAs there was no access to the account after that date, we have determined to issue you a full refund of the $The confirmation number of that refund is ***.The processing time that occurs before you have access to those funds can vary from one financial institution to the next, so to get the most accurate information, please contact your bank directlyHistorically, it takes about to business days to access and use the funds.We appreciate your business and wish you success in future endeavorsIf you would like to give Doba another try in the future, don’t hesitate to call us at ###-###-####We are available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The people I spoke with at Doba where kind and symthathetic Doba offered a fair and acceptable refund I wish there more businesses out there like Dobra I thankfully accept your refund
Sincerely,
*** ***
Dear ***, We wanted to reach out to you and clarify the handling of your accountYou signed up online for a day free trial with Doba on 5/16/at which time you provided your credit card information and were explained that you would be charged at the end of your free trial if you
didn't cancel onlineWe see that you only logged in one time during your free trial and did not take advantage of the many tools Doba provides to help you be successful, including daily live webinars, many videos on the 'Education' tab, a knowledge base and Support Team that is available hours a dayEven after you verified that you know you would be charged at the end of the Free Trial we weren't abel to bill you until 6/1/so you had weeks free before you were even chargedWe make it easy for you to cancel your account online so that you can do it anytime you desireHowever you did not login and cancel your account at anytimeThe only other time you logged into your account was on 6/13/Your day free trial did not end this weekend, it ended back on 5/23/and you were not charged until 6/1/We feel that because you have not take advantage of any of the options to learn and did not cancel your account online or contact us before your trial ended and were not charged for an extra week we will not issue a refund