Dodson Properties

Thanks for the emailWe removed the late fees in this instance because the lease ended up not specifying a late fee amountHowever, there was still rent that was paid late and, therefore, a court date filed for possession on the propertyDue to the intricacies of the situation, we will remove the court costs that we have incurred due to the failure to pay timely rent and move on from the matterIf you have other questions, please contact [redacted] at [redacted] Thanks,***

[redacted] Thank you for reaching out to us concerning your security depositI appreciate your feedback and researched the issueWhen the property was given back to our management company, the grass had not been cut, the bushes were overgrown and there were leaves throughout the property and in the guttersThat [redacted] was deducted from the deposit to cover the bill we received to remedy those conditions, which are outlined in your lease as tenant responsibilitiesPictures of these conditions were emailed to you yesterdayDodson Property Management does not receive any benefit from this cost and only pay a vendor to perform this workIt is not a company that we own, nor do we mark up this invoiceTherefore, we simply forward the cost of remedying these conditions to youAs far as telling you the amount beforehand, that is not our company policy nor is it an industry standardThank you for your time and tenancy- [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the flooring it is our strong opinion that the flooring condition was worsened due to the lack of action in the first month after the issue was reported after that period any residual water that was left that we could not get to, to clean up would have dried During this time your company had a staffing change and nothing was addressed until after we once again reached out to your company asking for a resolution Also following the birth of our child we contacted your company requesting that the flooring be taken care of during a two week period within my maternity leave We stand firm that this charge be removed from our account before it causes any further damage to our credit.In regards to the tree I would very much like proof that the contractor the homeowners sent out was licensed Whatever the contractor told you about trimming the tree was false Due to the fact that even now after the storm large sections of the tree are still dead some of which are still hanging from the tree itself Even before the storm dead, leafless, limbs were hanging from living branches high in the tree This morning upon the request of the rental agent we sent in pictures of center sections of the tree that were obviously dead or damaged by insects If there contractor was licensed I propose they ask for there money back and if not we stand by our request for a new grill On a separate note we do have renters insurance but feel if action had been properly taken that the damage would not have taken place Regards, [redacted]

To Whom It May Concern:This may be an older message as the charge in question has since been removed and proven to be taken off the account of the tenant for a couple of weeksIn regards to the tree, we'll provide you with the name of the company off-line as we've been in communication in the pastPlease proceed with your renter's insurance for the grill

Dear Revdex.com and Tenant, Thanks for your insightWhile DPM certainly disagrees with many of the details provided, we absolutely understand the frustration of the tenants and their perspectiveIn regards to the leaking refrigerator, it's the opinion of property managers and supervisors that due to the tenant's refusal to secure a dog, let a vendor enter the home while no one was home nor around the birth of their child, the floor worsenedA date for entry to repair the line was offered several times and calls made to the tenant to schedule it and they were ignoredSaying that, we'll review the entirety of the situation and determine if the charge is unnecessaryIn regards to the tree, Richmond obviously experienced some very dangerous storms last nightVery healthy trees are down all over the area causing a good deal of damagelUpon the tenant informing DPM about a tree branch that was downed, the owner of the property scheduled and paid for a professional to look at and trim the treeThe diagnosis was that the tree was healthy and fine and some trimming was doneAdditionally, per the lease, any damage in this regard should be covered by the tenant's renter's insurance which is a required stipulation of the leaseDue to the owner taking preventative action, we will not be reimbursing money for the grillWe will be in touch directly with the tenant to further discussions about the flooringThanks

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was able to come to an agreement with [redacted] from Dodson to continue the agreement [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] B

Thanks for your feedbackApologies that you did not have a great experienceWe're doing our best to correct these issuesAs to your specific requests:We are mailing you a check for $ [redacted] for you not having received any air filters per the program we runPropane for your tank is a utility - you will be responsible for filling and paying for that utilityDue to the issues at the time of move-in, no moinspection was performed per our guidelinesThe law here states that the most recent pictures provided to the owner (two days prior to move in) can serve as this inspectionThis is being resolved between the new management company and our Fredericksburg officeThanks,Tim W***

Revdex.com and [redacted] ***, We, obviously, apologize for the delay in getting you a mailbox keyWe take responsibility for not having the key ahead of your move in, however, there were some complicated circumstances and delays with the [redacted] in getting the new keyThey also never let us know ahead of time that only the property manager could pick up the key, a piece of information that would have made Thursday an avoidable situation [redacted] *** your [redacted] , is dropping the key with you all todayPlease let us know if you need anything else Again, we apologize for the inconvenience and look forward to attempting to make up for this mistake in the future Thanks, [redacted]

Good evening.My apologies for the delay in responding to your letter dated 01/13/ The letter was given to the wrong employee and has just now gotten to my hands In the future, please send complaints to [redacted] for a more immediate response.I would like to respond to complaint case number [redacted] against Dodson Property Management On 01/07/15, we received notice from our lawyer that Mrand Mrs [redacted] filed for bankruptcy As of 01/12/15, our collections agent at Valley Credit Services was notified of this change and was asked that they cease all collections actions on the [redacted] 's accounts Please note that this request was not because the [redacted] s do not owe the money, but because of their bankruptcy filing I reached out to Valley Credit Services today to reconfirm the collections hold and received the following response from a VCS representative: "I looked up both accounts and both are registered as closed due to bankruptcy...Collection action has stopped and it has been resolved with the credit bureaus." The [redacted] s should see this action removed from their credit reports Thank you.If any other information is needed, please feel free to respond directly to me or to the above mentioned email address, [redacted] Thank you kindly,Windi [redacted] -- Windi [redacted] Dodson Property ManagementOperations Manager Good eveningMy apologies for the delay in responding to your letter dated 01/13/ The letter was given to the wrong employee and has just now gotten to my hands In the future, please send complaints to [email protected] a more immediate responseI would like to respond to complaint case number against Dodson Property Management On 01/07/15, we received notice from our lawyer that Mrand Mrs [redacted] filed for bankruptcy As of 01/12/15, our collections agent at Valley Credit Services was notified of this change and was asked that they cease all collections actions on the [redacted] 's accounts Please note that this request was not because the [redacted] s do not owe the money, but because of their bankruptcy filing I reached out to Valley Credit Services today to reconfirm the collections hold and received the following response from a VCS representative: "I looked up both accounts and both are registered as closed due to bankruptcy...Collection action has stopped and it has been resolved with the credit bureaus." The [redacted] s should see this action removed from their credit reports Thank youIf any other information is needed, please feel free to respond directly to me or to the above mentioned email address, [email protected] you kindly, Windi [redacted] -- Windi [redacted] Dodson Property Management Operations Manager (804) 355-RENT office (804) 398-cell (804) 355-fax EMain Street, Suite Richmond, VA www.DodsonPropertyManagement.com Licensed Real Estate Agent in the Commonwealth of Virginia

In regards to complaint for [redacted] We have contracted [redacted] to eradicate the bed bug issueWe apologize for any inconvenience this has cause and are determined to fix the issue as soon as possibleLoyal and our property manager have left you a message trying to make this upcoming Saturday the first treatmentPlease reach back out to them to confirmPlease give me a call at [redacted] if you have any additional questions

[redacted] First of all, let me apologize for the mistake with your depositAs [redacted] has told you, that was a misunderstanding and we're working to correct it in the next business daysThat should resolve the $The other charge for the HVAC was a charge that both the property manager and his manager told you ahead of time would be yoursWe had sent out an professional HVAC technician to check the functionality of the HVAC at your request and it was determined there was nothing wrong with the systemWhen you requested it again, we said that if there was nothing wrong, it is our policy to pass the cost to youThis was agreed upon and it was once again determined there was nothing wrong with your HVAC systemI apologize that you feel differently, but we were clear in setting that expectation and must live up to our fiduciary responsibility to our client in that situationAgain, we apologize for the mistake we made with the original amount and we will correct it within the next business daysThanks, [redacted]

[redacted] and Revdex.com, In regards to Revdex.com Case # [redacted] , we understand the frustration of the tenant and wish that there was an alternative to fix the situation It is the understanding of Dodson Property Management that the tenant did not refill the oil supply and caused sludge to enter the oil furnace systemDue to the accumulation of sludge, this is not a typical service call and the issue was caused by the tenantTherefore, per the lease, it is the tenant's responsibility to pay the bill The landlord has previously paid for this mistake by the tenant and it was communicated that we would not be paying for this anymore For comparison purposes, if a tenant broke a window, our lease calls for it to be fixed by the landlord or tenant but that this would be a charge for the tenantBoth issues would be tenant caused and the charge for the repair would be to the tenant Dodson Property Management receives no monetary compensation for charging owners or tenants for service workAll monies are collected by Dodson and sent directly to the contractorTherefore, there is no reason that Dodson Property Management would overcharge for a service call to the oil furnace, we're simply paying the bill for the work of the contractor [redacted] ***, if you would like to discuss this issue further, I'd be happy to discuss it directly with you Thanks, [redacted]

This company has given me the worse experience I have ever received when dealing with a property management companyAs a tenant that never is late on rent, never has had a complaint made against them, and takes care of the property, they truly have treated me as a 2nd rate citizen in my eyesI called many times because of a maintenance emergency due to a above condo water main burst, and was not able to get anyone to come out for a weekI did not receive a call till days laterThroughout a two month process where I was being ignored and/or told it probably not that seriousThe water continued to cause damageMy ceiling fell in and caused water and mold damage to my personal property which estimated or dollars after rental insurance finished its estimateThey allow me and my pregnant wife to be exposed to mold that developed in that timeWhen they finally got a threatening call for a mold inspector they abruptly told us we need to be out for immediate decontaminationWithout covering our hotel fees or any other accommodationsThey show no concern about our well being....we were out of a place to stay for days and when I received a call from the contractors saying that it's safe to come backthey still hadn't finished the workI call in one week times and left messages and email each day, the week after two timesIt has been almost three weeks and I still haven't heard from the property manager or anyone from the companyThis is a company I would never desire to work with againAnd look forward to breaking my lease as soon as possible

Dear Tenant, We apologize for the tardiness of your security deposit and for not returning it within days as per the leaseWe did send out a letter asking for a bit more time to get the issues resolved and you were fully aware that there would be deductions from the depositThis will be cleared up by the end of this week and we will send you the proceedsIf you need to take legal action, please let me know and we can have our attorneys get in contact.Again, we apologize for the inconvenience, we are trying to make this right by all parties as fast as possible

[redacted] We'll cover the cost of the differenceThe story is, we were trying to make the damages match the deposit so not to have to take these tenants to collectionsThere was damage exceeding the deposit by about $600, but they had been good tenantsWhen calculating it, we added something in that was not their fault, so in reality, they still would have owed us moneyI'm tired of fighting these folks and will pay the differenceThanks,***

Mr ***, Thanks for the feedback and I'm sorry you feel like you've been slightedThe facts are that we cannot withhold payment from our vendors as it would be unethical and simply not rightYou have been provided with communication from the HOA that indicates that they will not reimburse us for the roof repair but they will reimburse you with a phone call, otherwise, we would have gone ahead and gotten the reimbursementIn addition, you have received 100% of the rent owed to you by each of your tenants since we have managed your property at this point, so I hope that resolves the issue with your most recent tenant As far as not working with you and being unethical, I'm truly sorry you feel that wayI would point to the time that we made a mistake in marketing your property and leased your property for free and managed it for free for several months as evidence otherwise but understand that you are upset We look forward to having a possible opportunity in the future to make that up to you [redacted]

This is a standard part of our lease language and we, in no way coerced the prospect to sign the leaseAfter the complaint was logged, the prospective tenant was given every opportunity to pass on leasing the property and that was declinedWe're happy to have them as tenants and will continue with our air filter policy of advertising the policy and allowing tenants to review leases prior to signature and ask questions about any of the clauses Thanks, [redacted]

Dear Revdex.com and Tenant, Thanks for your insightWhile DPM certainly disagrees with many of the details provided, we absolutely understand the frustration of the tenants and their perspective In regards to the leaking refrigerator, it's the opinion of property managers and supervisors that due to the tenant's refusal to secure a dog, let a vendor enter the home while no one was home nor around the birth of their child, the floor worsenedA date for entry to repair the line was offered several times and calls made to the tenant to schedule it and they were ignoredSaying that, we'll review the entirety of the situation and determine if the charge is unnecessaryIn regards to the tree, Richmond obviously experienced some very dangerous storms last nightVery healthy trees are down all over the area causing a good deal of damagelUpon the tenant informing DPM about a tree branch that was downed, the owner of the property scheduled and paid for a professional to look at and trim the treeThe diagnosis was that the tree was healthy and fine and some trimming was doneAdditionally, per the lease, any damage in this regard should be covered by the tenant's renter's insurance which is a required stipulation of the leaseDue to the owner taking preventative action, we will not be reimbursing money for the grill We will be in touch directly with the tenant to further discussions about the flooring Thanks

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We never received the letter you speak ofThe only time we saw it was when [redacted] sent us a copy of it through email (days late)The letter also never asked for an extension of time but in fact just listed the deductions you had made to that pointThe lease explicitly states that a list of deductions as well as the deposit itself was due back to us within days (July 30th)One of the last email we received from [redacted] regarding the update on our charges came on July 16th stated that all we were waiting for was a quote on the window and our funds would be releasedWe didn't hear anything about our deposit until the scratch on floor was brought up on the 18th of August (days late)I know when I was one day late paying my rent on time for a year, I was charged dollars for a late feeThe state of Virginia as well as you all put in the lease that our money was to be returned within days because that is a more than sufficient amount of time to get quotes on problems with the houseWe are in no way questioning the fact that deductions existed but instead are asking for the deposit back due to a breach of the contract that we as well as a representative of your company signed Regards, [redacted]