Dodson Properties

To Revdex.com,
Just letting everyone know that the tenant has met with the property manager and they have come to an agreement to reimburse half of the amount asked in addition to $already compensated.
Apologies to the tenant and the Revdex.com for the time taken on
this. -Tim W***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

I used Dodson Property Management for three years to manage a rental propertyI am an "out of town" ownerAt the end of the term my house was nearly destroyed (storm doors tore up, holes in walls, all light fixtures all tore up, etc)at the same time Dodson was telling me everything was good (they even gave the tenant a "clean" check out review of the property
In addition to the above, I always had to call them to follow up if the rent payment was late, etc (they don't care; they keep the late fee, don't have to make a house payment and keep their cut first)
I can provide documentation of all of the aboveI recommend staying away from this company

Dear Resident,Thanks for the feedbackWhile we certainly disagree about being con artists as we do everything we legally can to make sure our tenants are fully informed about the situations they enter into, sometimes with out of state residents it's difficult to do so. The result of being
released from lease obligation has been communicated already

*** and Revdex.com,It is my understanding that, while we understand the customer is disappointed with our service, we have already made arrangements to rectify this complaint by returning the tenant's security deposit within 7-days at the most.If there is an additional need or issue,
I can be contacted directlyMr *** has my contact information. Thanks,*** ***

Attached you will find our criteria that was signed by Mr***In the criteria it states that if you cancel after hours of approval your administration fee of $100 and application/holding deposit of $is non refundable. Mr*** came in 2/24/to pay off his
remaining mobalanceWhen asked how much he owes he was then made aware of the additional $utility fee policy that had just been implemented on 2/1/17. Mr*** was not aware of the fee prior because he applied on 1/3/Once he was made aware of this change he did not want to adhere to the change and thus wanted to cancel his applicationAt that time we gave him back his money orders for $and I showed him on the criteria that he signed due to his cancellation we had the right to keep the $he had paid as a cancellation feeHowever; I told him that we will give him back $*** and keep the administration fee. I initiated his refund the same dayI have included that information in the documents attached

To Whom It May Concern:
While the tenant owes our company the monies that were deducted from the security deposit, we are no longer going to fight this tenant and will refund the moneyThis is in no way an admission of any of the things we are accused of nor an acceptance of the way the former customer portrayed us which is unfair, misleading and in most examples completely inaccurate
Thanks,
*** ***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the refund check of the undelivered filters, that does resolve that complaint. The propane tank was empty at move inI understand utilities are a tenants responsibility, we have taken care of water, trash, and electricityHowever, Never in years of renting have I been provided an empty tank and told it was my responsibilityWe told Naomi the day we moved in the tank was empty, she told us that was not our responsibility to fill, and that issue would be resolvedNow, here we are, remediating with the Revdex.comAnd I am guessing the new agency will require us to fill it upon check out, as per check out proceduresYou stated in #a check out was not done for the last tenants, so obviously this empty tank was missedSo, sticking us, the new tenants with the "filling responsibilities" is pretty shadyTime to own up for your mistake DodsonNo, I do not except that filling the propane tank is my responsibility as part of the utilities, I want Dodson to fill it. We know Dodson did not do a proper check out of the last tenants, that is why there was both kinds of human and pet feces all over the entire home, and both kinds of hairNASTY! Took us full weeks to cleanThanks for literally nothingHowever, *** supplied us a paper hard copy of a move in checklist that we had to fill in of the homes condition at move in-number of curtains, state of appliances, etcPer state law, we were supposed to have been supplied a copy of that, after it was verified by Fredricksburg officeI asked Naomi for this in December of 2017, she said a copy could be emailed to meStill waiting to supply to the new companyNo, I do not accept old picturesI want my paper I filled out June 2017. I do hope you are turning over the keys to the new company, it is the right thing to do.
Regards,
*** ***

***
We'll cover the cost of the differenceThe story is, we were trying to make the damages match the deposit so not to have to take these tenants to collectionsThere was damage exceeding the deposit by about $600, but they had been good tenantsWhen calculating it, we added something in that was not their fault, so in reality, they still would have owed us moneyI'm tired of fighting these folks and will pay the difference.
Thanks,
***

To Revdex.com, Just letting everyone know that the tenant has met with the property manager and they have come to an agreement to reimburse half of the amount asked in addition to $already compensated. Apologies to the tenant and the Revdex.com for the time taken on this. -Tim W***

These people are taking advantage of our students. Their policies are shameful and they take no responsibility for the state of the apartment or grounds. They charge for everything (my favorite is charging a credit check fee on the student and the parent) and I have been told by past renters not to expect a dime back on your security deposit. My student has placed multiple calls for issues with the apartment to include one that was a serious fire hazard and not once has anybody been sent for repairs. It’s not surprising that this company would take advantage of teenagers, but the fact that VCU obviously does nothing to regulate the property managers in the area is shameful. If they’re not going to provide housing for all the students they continue to enroll, they surely ought to see that they’re not mistreated. Dodson is nothing more than a predatory company taking advantage of these students because they can.

First, no one ever answers the phone. You have to leave a message and "maybe" someone will call you back. Often it takes two or three calls to have someone call back. In this instance, I have contacted the rental office now over 4 times via phone, and have left 3 "communication" messages on their website since August 10. I received 3 out of 4 return calls from the office. Twice I explained the situation to the same individual. Twice I was told I would have to speak with the property manager. On the 3 return call, she wanted me to explain again. I stated I had already explained to her twice, both times, she said the property manager would call and that I was not going to explain again (she stated that she remembered on the 2nd call. the 3rd call she stated she did not recall and asked me to explain again). I again stated that I would not explain again and asked that the Property Manager call me. I have also left 2 voice mail messages for Dodson Properties. Neither of which have been returned. At this point, I do not know what it will take to get someone to not only call me back, but to ultimately address my concerns. It seems like they are not "concerned" at all.

[redacted], Sincerely apologetic about the timeliness of the refund. It is my understanding that the issue was solved over the weekend and communicated to you. Please contact me back if you are not satisfied and I'll make sure your refund is in motion. Thanks,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In regards to the flooring it is our strong opinion that the flooring condition was worsened due to the lack of action in the first month after the issue was reported after that period any residual water that was left that we could not get to, to clean up would have dried.  During this time your company had a staffing change and nothing was addressed until after we once again reached out to your company asking for a resolution.  Also following the birth of our child we contacted your company requesting that the flooring be taken care of during a two week period within my maternity leave.  We stand firm that this charge be removed from our account before it causes any further damage to our credit.
In regards to the tree I would very much like proof that the contractor the homeowners sent out was licensed.  Whatever the contractor told you about trimming the tree was false.  Due to the fact that even now after the storm large sections of the tree are still dead some of which are still hanging from the tree itself.  Even before the storm dead, leafless, limbs were hanging from living branches high in the tree.  This morning upon the request of the rental agent we sent in pictures of center sections of the tree that were obviously dead or damaged by insects.  If there contractor was licensed I propose they ask for there money back and if not we stand by our request for a new grill.  On a separate note we do have renters insurance but feel if action had been properly taken that the damage would not have taken place.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Jon, Apologies for the experience in the office, I think there are obviously differing versions of this story, but know that we always try our best to treat our tenants with the utmost respect and if you don't feel that you got that treatment we send our biggest apologies. As far as the...

actual towing is concerned, as you were shown in the picture, you were double parked. Your lease is very specific about the fact that if you double park, you will be towed and you and your roommate both signed that lease so I have to assume you understood that. Unfortunately, we can't refund this fee as this is a clear policy and it was violated. I understand your frustration, but we have to stick to our policies when it comes to parking.Thanks,Tim W[redacted]

To Whom It May Concern:
This may be an older message as the charge in question has since been removed and proven to be taken off the account of the tenant for a couple of weeks. 
In regards to the tree, we'll provide you with the name of the company off-line as we've been in communication in the past. Please proceed with your renter's insurance for the grill.

In regards to complaint for [redacted] We have contracted [redacted] to eradicate the bed bug issue. We apologize for any inconvenience this has cause and are determined to fix the issue as soon as possible. Loyal and our...

property manager have left you a message trying to make this upcoming Saturday the first treatment. Please reach back out to them to confirm. Please give me a call at [redacted] if you have any additional questions.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was able to come to an agreement with [redacted] from Dodson to continue the agreement 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
B