Dodson Properties

Just settled with Dodson after having to sue them. If you are a property owner manage it yourself don't rely on these guys.

Dear Dodson Property Management team,
I decided yesterday not to sell my house and again rent it through your company. There are two main reasons for that: to get a better price maybe in three years, but most importantly because of [redacted] and now [redacted]. One thing is to treat your current customer very well and the other is knowing that most likely I would have sold my house and not working with you any longer. But, [redacted] and [redacted] working with me, especially the last two months, as if I was going to stay with you forever! I am very happy and profoundly please with these two gentlemen’s work ethics and CUSTOMER CARE!
Wishing you all the very best, [redacted]

Review: Our complaint covers various areas, however it ultimately relates to repair issues that have caused us to incur extremely high utility bills that have failed to be addressed due to what we can only described as a break down or lack of communication within the business! We have emails, maintenance requests (that have yet to be serviced) and utility bills as documentation spanning over a 12 month period. At the present time, property managers have been changed and to our recent surprise; the home we're presently leasing has changed owners. Mind you, this has occurred during our present lease. Our lease is due to end on 7/31/15 and ironically the previous or current property managers ([redacted]) have not had any breakdown in communication or lack of knowledge when it relates to contacting the property owner to discuss the terms of a new lease (if any). Yet failed to discuss the issues of the utility bills or repairs, (for lack of knowledge; due to, as '[redacted]' stated "He's just now walking into this and neither his supervisor ([redacted]) nor previous property manager ([redacted]) made him aware of the situation with the property!" I ([redacted]) spoke with the property manager ([redacted]) today, and clearly his main concern is will my wife and I be renewing the lease? He informed me that he had a meeting at 4pm regarding the issues at hand, he also informed me that he needed an answer concerning the lease, yet 'We' "A family that have occupied this property for two plus years and have paid the bill of a necessary utility that was increased extremely due to issues within the property several failed attempts before the issues were corrected. As we stated earlier, we have documentation to prove this complaint that will be supplied when necessary.Desired Settlement: We only ask that. the bills in question during the spike be either credited to our lease or deducted from the 9 Month lease we were offered.

Business

Response:

Dear Customer,Thanks for your feedback. A couple of notes: First and foremost, I apologize that this issue hasn't been handled appropriately and there are a few simple action items we need to take in order to get some traction on the bill issue. This will be addressed and the resolution communicated to you by the end of the week. The most likely ending is that the city will be refunding portions of those bills for the leaks. To our knowledge, the property has not been sold to anyone, not sure where that information is coming from, feel free to provide it if you have some documentation of that. However, the property can sell during your lease term. That is common practice for almost any lease and is a common clause in the standard Virginia Association of Realtors lease. The caveat is that the lease prevails so the purchaser must allow you to occupy the home through the entirety of the lease. Again, apologies on not having handled the bill situation appropriately, it should have been taken care of by a previous employee. We'll have it done by the end of the week 7/13/15.

Review: I've often been told 'You get what you pay for' . However, the accommodations provided by Dodson Property LLC are too good to be true. Unfortunately I am in the apartment that was the storage unit. I've made numerous requests to have light switches functional, a celling fan installed, air conditioning unit tested, and a replacement shutter. Until recently I had a leak in the kitchen ceiling, a bathroom door that wouldn't shut & no warm water in the shower. Although I am thankful those repairs were made, the repair man dented my dryer. Upon questioning how the dent occurred he acted like he didn't understand what I was talking about. I am highly disappointed & feel embarrassed for the company as a whole.Desired Settlement: Firstly I would either like to have my dryer fixed by a professional or be compensated. I would like to have repairs acknowledged in a timely manner. In addition to receiving a follow up call from the property manager to ensure problem was fixed. Customer service 101.

Business

Response:

To whom it may concern:

1 - We will contact the appropriate parties to determine if the vendor damaged the dryer.

2 - If it is determined that the vendor did damage the dryer, then we will make sure that vendor either fixes the damage or compensates the tenant appropriately.

3 - We will follow up with the tenant either way.

Any questions can be directed to my office at [redacted]

Sincerely,