Dominion Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive adequate time to make this modified
payment arrangement, nor do I believe this is a reasonable accomodationThe
next time I can feasibly make a payment is 11/21/
Regards,
*** ***

Mr*** was billed for days on his July billThere was two Basic Monthly Charges billed.
DEO has agreed with Mr*** and removed one of the Basic Monthly Charges.
8/19/DEO called to advise Mr*** of the findingsHe was pleased.
bCustomer Relations
Akron
Eastwood

Revdex.com Case #***
Thank you for bringing our customers concern to our attentionWe had the opportunity to discuss the utility account in detail and provided the customer with a lesser amount to address the current inquiryUnfortunately, the customer is not able to honor the terms of the
agreement at this timeA Billing and Payment Statement has been provided to the customer for her records
A thorough investigation has been conducted and we will address any opportunities to improve on our customer experience
Sincerely,
*** ** ** ***
*** *** * *** ***

Dominion Customer Relations 9:AM to me This complaint was assigned ID ***.DEO has no record of the customer notifying the company she was not receiving a bill The last notes of any contact from the customer in regards to her account
were made on 5/29/ Multiple statements and correspondence have been issued to the home thru the US Post Office DEO left a message on the phone number provided on the complaint to discuss the customer’s issue and also try to update the social security number so the customer is able to pay online No return phone call was made by Ms***. DEO is in compliance with providing the all proper bills stating the customer has a disconnection notice as well as a ten day personal notice that each customer must receive prior to the gas disconnection After the service was disconnected on 3/10/and the customer made the required payment, DEO was able to reconnect the gas the same day

Dominion Energy Conservation Program Manager called customer on 10/24/14. Explained the person at her door was not a Dominion employee. Most likely individual was working for an independent contractor. Customer uncertain. We did apologize to customer for unprofessional manner
in which she was treated by the contractor. The *** *** is overseeing all contractors working in energy efficiency programs to remind all of their expectations. No other action as Dominion employee not involved and actual identity is unknown

Revdex.com,
Thank you for bringing our customer's concerns to our attentionThe customer's electric service was disconnected when this inquiry was receivedPending review of transferred charges, the customer was reconnected with payment of the required reconnection amount minus
the disputed charges
Review of the disputed charges found a decrepancy in transferred charges between the closed account and the active accountPartial adjustment of the disputed charges is now posted to the customer's accountThe remainder is the customer's resposibility
The customer also filed an inquiry with the VA State Corporation Commission (SCC)Communication through the SCC resulted in customer acceptance of the current account statusThe SCC also advised the customer that we are offering payment arrangements if needed
Per the SCC, the customer has accepted our review and understands payment arrangements are available for the account balancePlease contact us at *** if you have further questions
Sincerely,
** ***
*** *** *** * ***

Revdex.com,Thank you for sharing the concerns of our customer related to Dominion advertising.Advertising is an effective means for Dominion to inform and communicate with customers on a variety of topics,including *** ***, Green Power, Energy Conservation and other topics of public
interestCustomers routinely tell us they think this information is important and want the company to communicate about it.At this time there is no option to opt-out for customer communicationsWe appreciate Mr***'s different point of view and are always glad to hear from our customers.Sincerely,** ***Customer Relations & Policy

*** * *** *** * ** ***11:AM** ** Dominion East Ohio will complete the meter inspection per the customer’s request on May 7, between 4:p.mand 8:p.m. Customer Relations*** ***

June 20,
Revdex.com,
Thank you for bringing this
customer’s concern to our attention. We appreciate the opportunity to
research and investigate further.
Dominion's Customer Relations and
Policy department made two attempts to contact the customer
by telephone on June
15, and June 20, Although voice
messages were left each time; unfortunately, we have not received a return call
from the customer. Based on our investigation,
the customer’s electric service is still on in the customer’s name and there is
no evidence of a service turn-off request orderIf the customer wishes to have the electric
service turned off, please contact our Customer Account Management Center at
1-866-366-to handle this request
If you have questions, or if we
can be of any further assistance to you or the customer, please call us at
1-800-938-
Sincerely,
Greg W***
Dominion Energy Virginia
Customer Relations & Policy

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

August
17,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
Based
on a thorough review of our records, we have determined the customer is not
responsible for
services rendered at *** *** *** *** ** ** *** *** from November 2, through January 6, 2016. The current debt collection agency, PENN
Credit, has been advised to update their records on the balance of $264.78. The customer may contact the major credit
bureaus to find out when this information will drop off of their credit reports
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at ***
Sincerely,
Greg W***
Dominion
Virginia Power
Customer Relations & Policy

Revdex.com,Inquiry was made to our third party vendor, GoodCents, who installed and removed the mentioned deviceThe information received indicates:*** has denied the customer's claimBased on their investigation and communication with her HVAC/Electrical contractor(s),
*** advised her that the switch has been tested and found to be functioning properlyHer contractor confirmed that the repair made was to a high voltage wire within the panel box inside her home.Her claim consists of damage to the breaker box, her refrigerator and her washing machineAs each of these is on a separate circuit and the switch was mounted to the AC unit and not the wall, it is not possible the switch installation caused her electrical issues.For this reason, Dominion supports denial of the customer's claim.Sincerely,** ***Customer Relations & Policy***

RevDex.com,
Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary
We apologize for the incident that caused our customer’s account to close in error. When an applicant
requests service at a new location, we accept the new application in good faith unless there is questionable informationIf the applicant’s information is questionable, we may request a lease or proof of ownership to complete the application process. The alternative would be to verify this information for each applicant, which would be very time consuming and costlyThe existing practice generally works for all involved; however, there are rare exceptions, as in this instance, when the address was given or received incorrectly. Our investigation revealed our associate repeated the address to the applicant. Unfortunately, this human performance error went undetected.
On November 20, the account was re-established with a new account number for the customer of recordAdditionally, we applied a goodwill credit of $30, and waived the deposit. We regret any inconvenience and frustration this matter may have caused
Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at ***
Sincerely,
*** ***
Dominion Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are not contesting that what happened was an act if nature, or an act of God We are contesting how the situation was handledIf your rep isn't trained on how to handle these types of situation, then why even ask if we had turned the breaker off? He did ask, so we took that as he was trained for thisHis response of good, would be taken by the vast majority, if not all people, as a confirmation of the correct action Otherwise we would have turned the breaker off and not be out +/- $5kOnce he confirmed not shutting the breaker off, we were concerned if we did we would be electrocuted, or make the situation worse if we attempted to turn the breaker off That is our issue, feeling we were given incorrect information by their rep, that directly resulted in the loss of our stuff That is what, and why, we feel domino is responsible for the loss of our property Their employee instructed us, and we followed what we were told Thank you for your time!
Regards,
*** ***

December 22, 2016 Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further We also appreciate the customer’s recent payment which has completely satisfied their final
Dominion Virginia Power electric bill Based on our investigation, we confirm the customer has been billed correctly The meter readings were verified and not estimated. We understand the customer’s lease agreement required electric service to remain on until the scheduled turn off date in the customer’s nameAdditionally, we understand there was access to the customer’s residence as painters entered the premise to paint The average temperature in our area during this time was degrees and the customer’s thermostat was set on degreesPlease understand we are not saying these events were the actual causes of the customer’s high bill; however, we hope we can agree they are contributing factors. Dominion is always willing to assist our customers by performing high bill investigations and testing our meter to ensure accuracy in our billingIt does not appear the customer, while residing at the residence, made such requests We hope our explanation is satisfactory to the customer. If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-938-2118. Sincerely, Greg W***Dominion VirginiaPowerCustomer Relations & Policy

Dominion East Ohio contacted the customer of record, *** *** on 8/11/in regards to the missed appointment to turn on gas serviceDEO offered to send a technician out the same day due to the previous missed appointments *** *** accepted the offer and advised that she would be home
after 5:PM on 8/11/She was very satisfied that DEO was working out the problem with her immediatelyThe DEO technician arrived at 7:PMand tuned on the gas service at *** *** *** **Our technician lit the furnace and water heater.
Customer Relations
Akron Eastwood

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Then why is only part of the area that was dug up higher? When your excavator was here they pounded it down so it will not settle, your lazy technician just didn't want to take the time to level it out now the high spot keeps water from running out of the yard like it use toYou can't just throw dirt and seed down it needs to be levelIt is not like the entire area that was dug up is just a little high PART OF IT IS HIGHER THAN THE OTHER! Dominion will never be able to dig on my property again !!!!!!
Regards,
*** ***

*** * *** (Energy - 5)
12:PM
to me
At the time that the customer made a “double” payment, there was a past due balance on the account DEO was under the impression that the customer was attempting to pay the
past due balance At this time, the returned check fee has been credited back onto the account The customer still owes a balance on the account.
Customer Relations
Akron Eastwood

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dominion has be quick to send bills and unable to explain where the charges are coming fromAs I have stated before, my central air unit was turned off durring the month of January & February both months we used only a gas fireplaceThe bill was still over $ I can show my gas bill as prof of those months if needed. Dominion on can not explain why my bill stays at over $durring months the Unit was not usedThe Dominion technician could not explain the charges either. Dominion cannot show proof of the usage but I can show proof of my gas bill$gas bill for months only for a single fireplace. If needed I will post a copy of my gas bill. Dominion on cannot just say words and pretend the charges are realI can prove my gas consumption that was used in order to turn off the Unit"Yes" it was very cold but I suffered my wife and Children through it so we would not have high electric billsIt was very hard and the only thing we got from our sacrificeto save money were more $bills from the Dominion power company. Please let let me know if my gas bill is needed on the tableI have proof of my claim.
Regards,
*** ***