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Dominion Energy Reviews (382)

The gas is cut back onThe person I spoke with from Dominion stated that there would be a credit on my bill

Revdex.com ID ***
SERVICE ADDRESS: *** *** **
Also See PUCO CASE ID: ***
AIQ: * *** *** ***
Service transferred into the name of * *** LLC for the down front unit on 2/5/on a manual transfer using the read of
42.2. The AMR meter readings for the next seven (7) months was 45.8. An odor service call was received on 9/20/and emergency investigation order was dispatched. The tech found the gas was off and the meter had been removed from the manifold in the basement. The initial reading was off the actual meter and this is what Dominion billed the customerDominion was unable to determine whether or not the gas was actually used at this premise. The charges have been removed and the customer will be refunded all payments made on this account

I had file and dispute with the Revdex.com in February Dispute number ***It was initially resolved in my favor and the charges were removedHowever, Dominion neglected to contact *** Group and have them cease collections activitiesI am now getting calls from them still asking for the balance of $What does it take to get people to do their jobs correctly? The level of incompetance is astoudingThis needs resolution immediately.Notify *** Group to cease any and all collection activities from Dominion against my nameThis was resolved back in February and I have zeroed out bills in hand

Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessaryWe have reviewed the facts related to the incident at our customer’s residenceAfter a thorough investigation of their claim, it has been
determined our Claims Department acted in good faith and upon authorized precedence in their decisionThis occurrence was caused by lightning and is termed an “act of nature” which is beyond reasonable means of prevention on the part of the Company or its employeesIn the absence of negligence, we must again, respectfully deny the claimWe trust you understand our positionAgain, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at*-***-***-***Sincerely, *** ** *** Dominion Customer Relations

Revdex.com, Thank you for bringing our customer's concerns to our attentionWe contacted her by email to let her know how to file a claim for possible reimbursementAdditionally, we have asked *** *** to review the issue related to the damage the customer describesOur
local forester will contact the customer to review their findings and further assist in resolution. We will continue to work with our customer until fruition. Sincerely, CB***Customer Relations & Policy

RevDex.com,
Thank
you for sharing our customers’ concerns regarding start of electric serviceOn
10/4/application was taken for new service and request was made to send a
lease for the property so we could verify the customers requesting the service
are
the customers on the lease
As
defined in our Terms and Conditions filed with the Virginia State Corporation
Commission (SCC), Dominion may, prior to initiating electric service and at
other reasonable times, require the Applicant to establish the Applicant is the
owner or the bona fide lessee of the premises and to require all owners or bona
fide lessees to have the electric service in their names (Section II, A1)
A
lease was received on 10/4/but was missing signatures and the customers were
advised to send the completed lease for reviewValid lease was received at
21:on 10/which was after close of businessVerification was completed and
the order was released at 08:on 10/6//Service was active as of 12:on
10/6/On that same date and inquiry was received from the SCC on behalf of
the customer and the SCC was advised of this same information
Please
ask the customers to contact Customer Relations & Policy at ***
if they have further questions
Sincerely,
C
Boyd
Customer
Relations & Policy

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No response yet from Virginia PowerWaiting to see what they say about constantly nagging me in my monthly bill
Regards,
*** ***

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,
*** * *** ***
I was told by the city of* that there was no leak until Dominion started digging. During their excavating a leak occurred and as the home owner I should not be responsible. I was also told that there was a leak inside of my house I had to hire a plumber and he reported no leaks in the house. I was never informed of a gas leak until after the excavating. I was also told that Dominion should not have been messing with the water line at all because it did not pertain to the gas line. As you can see from the Dominion pictures if that is actually my line, the water line was fully exposed. If there was a gas leak why did I have to fight so hard with them to repair it? I am the one who reported to Dominion first that a dominion worker who came to turn gas back on was reporting a gas leak. I called Dominion while the worker was still in my home and they were unaware of a leak at the time of the call

Dominion pays claims for customer loss when there is evidence of negligence on the part of the company. In this instance the neutral failed without warning. The event was unanticipated and was not the result of any action by Dominion. Matters of this nature are addressed in our
"Terms & Conditions" as filed with the Virginia State Corporation Commission. Should the electric service fail or be interrupted or become defective for any cause beyond the reasonable control of the company, the company shall not be liable for such failure, interruption or defect
Again we do respectfully deny claim for damages

RevDex.com,
Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary
We understand economic conditions may cause difficulties for our customers; therefore, we offer short and long-term payment
arrangements. We thoroughly reviewed the customer’s account and are unable to grant a short-term extension until *** *, in lieu of the long-term payment arrangement already offered to the customer on *** ** ***. Should the customer wish to accept the long-term arrangement they may do so by calling our helpline at ***
We realize this is not the desired outcome; however, we trust our customer will understand our positionAgain, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at ***
Sincerely,
*** ** ***
Dominion Customer Relations

RevDex.com,
Thank you for bringing this customer’s deposit concerns to our attentionWe appreciate the opportunity to research and respond as necessary
Our Outdoor Lighting group responded to the customer and communicated the parking lot lights and
sidewalk lights in question are either watchlights or private lights. Unfortunately, we are unable to investigate and validate the lights are ours without the active watchlight billing account information for this townhome community. Notably, maintenance and repairs to private lights are outside of the realm of Dominion’s responsibility
Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at ***
Sincerely,
*** ** ***
Dominion Customer Relations

Ms*** is eligible to pay $by 11/5/to avoid an interruption of service Once she utilizes the $WRO, she will then be automatically set up on a payment plan with Dominion East Ohio The customer then has the opportunity at any time, as long as the arrangement is
current, to choose a different plan type other than the default arrangement Dominion East Ohio recommends the customer call back once she receives her next bill, after the $is paid, to discuss all payment plan options/**10/31/DEO attempted to contact Ms*** 11/3/DEO left a second message for Ms***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The Revdex.com*** ***
*** * ***
*** *** *** Dominion who is charging me $a month to cover number ofdifferent programs but, refers to services provided under the contractas they have been "favors", or they are indication of me "takingadvantage" of them.I NEVER said that they have NEVER PERFORMED under the contractBut Iam stating that the staff on the phone are not knowledgeable, at timesthey are border line rude and argue, put you on long hold and transferyou to another and another.From Dominion response I can sense that they only appreciate customerswho NEVER ask for servicesWe have paid about or above a $1000.00.According to the contractThey are suppose to FIX or REPLACE anysystem covered by the contract if it cannot be fixed.Now after the fact that they did ensure my property for electricalsystem, they are saying there is a problem there that is not covered.I personally my knowledge about electricity is enough to know that ifI plug in some appliances they will turn onTherefore it is mostUNACCEPTABLE to say to me that there is a PROBLEM that " it is notcovered"If there was ANY EXCEPTION they MUST have come and examinedmy property BEFORE they sold the coverage.If we permit greedy and unprofessional companies treat people as suchthe result would be that some ruthless entities can steal from peopleand create disorder and injustice.I am requesting that Dominion perform its duty of attending to theelectrical needs (fix or replace)I am asking that the company sendan electrician with dignity, knowledge and honesty.Last agent they sent had NO ID on himHe lied about an electrician Ihad asked for and I was told HE would comeAnd "this man" even madeoutlets that were working go out of work!!Dominion can only refuse/exempt those services, that it can show, ondocuments exchanged and signed two years ago.I thank Revdex.com for the work done on this case and also I like to know ifthere are any class action suits against DominionThank you*** ***

My response to the Dominion East Ohio Gas response to my complaint is as follows:
A Dominion representative called me in response to my Revdex.com complaint, she proceeded to tell me that instead of the two account numbers I was given before that were supposed to prove to me that I had two separate past bills of $900+ dollars, instead now both of those bills came from my previous addressAt one time at my previous address my gas was shut off, and that's true, it wasShe said that's where one of the $900+ balances came fromThat I got my gas service restored and then incurred the second $900+ gas bill that PRC paidI said to her that when my service was shut off at my previous address, that balance was paid in order for my service to be restored! Dominion is absolutely not going to restore service WITHOUT BEING PAID! They didn't restore service out of the goodness of their hearts with no payment or my gas would not be shut off right now! She didn't have a response to that statement, so she reverted to putting me down, telling me how I hadn't made a payment myself, without agency help until my bounced check! That may very well be true, but she doesn't know me or my circumstances to try and judge me like that, because she had no adequate response to what I saidWhat difference does it make where the payments come from as long as the payments are madeAgencies don't help you without proof that u genuinely need helpI did not make a $payment towards the bounced check, it's was paid as a down payment for the 1/payment program as instructed by the Dominion customer service rep., and that was after that checkThe remaining balance of $is what I should have to pay to restore my service PERIOD! Not $1524.38! This is absolutely ludicrous, not to mention scandalous and unfair.
Thank You. *** ***

Revdex.com,Thank you for bringing this customer's concerns to our attentionWe appreciate the opportunity to research and respond as necessary.The customer's service was reconnected Friday, April 24, the same day payment was receivedDominion was unaware of a medical condition in the
homeWe will mail a medical form to the customer for their doctor to complete and return to Dominion so the account can be properly noted.Again, thank you for allowing us the opportunity to address this customer's concernIf you have any additional questions, or if we can be of further assistance, feel free to call ***.Sincerely,
*** ***Customer Relations & Policy SpecialistDominion Virginia Power

*** * *** (Energy - 5) 4:PM to me On January 8, 2015, a new customer called Dominion and stated they were moving into the address of *** *** Avenue and needed to begin gas service in their nameDominion transferred the service to the new party
on January 9, The new party contacted Dominion on January 12, to advise that the address for his service was incorrect and gas service was placed back into Ms***’s nameNo information regarding Ms***’s account was provided to the new party. A security deposit was billed to Ms***’s new account in error and has been credited back to the accountThe total balance due on the account is $ The breakdown of charges is as follows: $for 12/22/to 01/09/2015 Removal of additional security deposit - $leaves $ 6.90. Jan27, bill $ for 01/09/to 01/26/2015 Feb 24, bill $ for 01/26/to 02/24/2015 Customer RelationsAkron Eastwood

RevDex.com,
Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary
We regret the misunderstanding concerning our tree trimming responsibilityTo clarify, we only trim for our primary
voltage conductors located at the upper portion of the pole (running from pole to pole) We do not trim trees that overhang or are touching the secondary service wires (*** *** *** *** ***) that may pose a threat homeowner’s service (from pole to house).
On September 25, our field personnel responded to our customer’s service request to remove a tree from our line. Our field investigation revealed our primary and neutral conductors are located on the overhead transformer pole on the opposite side of the streetIn this case, the tree in question is touching the insulated secondary service wires that run from the transformer pole to a pole at the front corner of the property to the customer’s house. Unfortunately, this is a private tree issue, which is outside the realm of Dominion’s responsibility. We will temporarily de-energize or remove the service wires to allow safe removal of the tree. Should the customer wish to coordinate this service request, please call our Customer Care Center at *** at least hours in advance.
We realize this is not the desired outcome; however, we trust our customer will understand our positionAgain, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at ***
Sincerely,
*** ***
Dominion Customer Relations & Policy Specialist II

April 1,
Revdex.com,
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as necessary
Dominion’s policy requires a security deposit from new customers and returning customers who have not
had service with us in the last months. Based on the results of our investigation, and as a courtesy to the customer, the Company has waived the requested security deposit
In reference to new account numbers, Dominion’s billing system is designed to establish a new account number when there is a customer change at a specific location. Once a customer closes an account, Dominion is unable to recapture a previous account number.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at ***
Sincerely,
*** ***
Customer Relations & Policy
Dominion Virginia Power

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Meter must be accurate to within + or - 2% of 100% to comply with regulatory requirements.Meter tested on 02/24/15Light Load tested at 100.5% Full Load tested at 98.5%The meter passed accuracy test.Thank you

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Address: 701 E Cary St, Richmond, Virginia, United States, 23219

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