We have received [redacted] ' letter and forwarded a copy to the [redacted] who is in charge of the location mentioned Our [redacted] will reach out to [redacted] and speak to him regarding what happened and work on a resolution
Spoke to the executive and the store manager about customer Customer has 38K miles on a 40K tire The store manager offered best deal on product and customer stated he would go to [redacted] dealership to buy tires since he got a better deal on tires and would let our store manager knowCustomer was also offered pro-rated credit on his tiresExecutive staff have offered customer the Best Deal in town to purchase tires from us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have responded to MrWatson's email advising that I am out of the area indefinitelyAs such, I am unable to stop into the Discount Tire in KellerI provided my credit card number to MrWatson but have not received a responseA check may also be sent to my brothers house: [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: 1) Company response to Revdex.com complaint does not make any logical sense, 2) I desire to have it written out as to why I was placed on a "watchlist, 3) Question has yet to be answered if family members are also on "watchlist," 4) Why was $issued to me for no apparent reason other than bribe money for me to be quiet and 5) All pertinent information has been forwarded to the appropriate private, public and law enforcement entity for review of actions of [redacted] and [redacted] personnel undertaken from time period of May until January Regards, [redacted]
Discount Tire has been in contact with Mr [redacted] We ar refunding him for the entie amount of his purchase and we beleive this matter to be resolved
Complaint: [redacted] I am rejecting this response because:The issue is not resolved yet, because the check has not been received I spoke to the manager on June and he said he would send the check, but there has not been time for that to happen I cannot agree the issue is resolved until the check is received Regards, [redacted]
An executive called this week and there was no answer He wasn't able to leave a voice mail since it wasn't set up yet Please have the customer return our call at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me "Hi,I'm emailing you to inform you that Discount Tire refund my money to my accountThank you Revdex.com.org for all support." Regards, [redacted]
Good Morning, Mr***, we will gladly refund the TPMS rebuildsIt is recommended to rebuild every few years to keep the rebuilds freshHowever it is not a Dot requirementPlease stop by when you are in the area and we will get this taken care ofThank You, *** *** Manager
*** *** *** *** ** *** ** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However I would like to add that I took my vehicle to other reputable tire shops in the Fort Worth area and all of them told me that the damage done to my wheel was not by me and was by a machineThey even went as far to show me how that damage could occur and that the wheel was placed on the machine upside down.
Regards,
*** ***
This Issue was Taken care of on 8-5-
We have received [redacted] ' letter and forwarded a copy to the [redacted] who is in charge of the location mentioned Our [redacted] will reach out to [redacted] and speak to him regarding what happened and work on a resolution
Complaint: [redacted] I would wait till my rims get repaired until I close the complaint Regards, [redacted]
Spoke to the executive and the store manager about customer Customer has 38K miles on a 40K tire The store manager offered best deal on product and customer stated he would go to [redacted] dealership to buy tires since he got a better deal on tires and would let our store manager knowCustomer was also offered pro-rated credit on his tiresExecutive staff have offered customer the Best Deal in town to purchase tires from us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This message has been forwarded to our Dallas Regional Office to respond to the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have responded to MrWatson's email advising that I am out of the area indefinitelyAs such, I am unable to stop into the Discount Tire in KellerI provided my credit card number to MrWatson but have not received a responseA check may also be sent to my brothers house: [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: 1) Company response to Revdex.com complaint does not make any logical sense, 2) I desire to have it written out as to why I was placed on a "watchlist, 3) Question has yet to be answered if family members are also on "watchlist," 4) Why was $issued to me for no apparent reason other than bribe money for me to be quiet and 5) All pertinent information has been forwarded to the appropriate private, public and law enforcement entity for review of actions of [redacted] and [redacted] personnel undertaken from time period of May until January Regards, [redacted]
Discount Tire has been in contact with Mr [redacted] We ar refunding him for the entie amount of his purchase and we beleive this matter to be resolved
Complaint: [redacted] I am rejecting this response because:The issue is not resolved yet, because the check has not been received I spoke to the manager on June and he said he would send the check, but there has not been time for that to happen I cannot agree the issue is resolved until the check is received Regards, [redacted]
An executive called this week and there was no answer He wasn't able to leave a voice mail since it wasn't set up yet Please have the customer return our call at [redacted]
Customer has been contacted to resolve complaint ID# [redacted] .
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me "Hi,I'm emailing you to inform you that Discount Tire refund my money to my accountThank you Revdex.com.org for all support." Regards, [redacted]
Good Morning, Mr***, we will gladly refund the TPMS rebuildsIt is recommended to rebuild every few years to keep the rebuilds freshHowever it is not a Dot requirementPlease stop by when you are in the area and we will get this taken care ofThank You, *** *** Manager
*** *** *** *** ** *** ** *** *** *** ***
Customer has been contacted an complaint id# *** has bee resolved
The customer was given an adjustment / refund on 4/21/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However I would like to add that I took my vehicle to other reputable tire shops in the Fort Worth area and all of them told me that the damage done to my wheel was not by me and was by a machineThey even went as far to show me how that damage could occur and that the wheel was placed on the machine upside down.
Regards,
*** ***