Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I returned the phone call and left a message with [redacted], who said that [redacted] was busy and he would tell him that I called.
Regards,
[redacted]
The store manager has submitted a claim with our corporate office and our claims department will be in contact with the customer so that an adjuster can take a look at the vehicle.
Discount Tire would like to apologize to [redacted] for his unfavorable experience with Synchrony Financial. We are dedicated to delivering exceptional customer service and delighting our customers and we regret to hear that Mr. [redacted] felt otherwise during his previous...
communication with our associates. At Discount Tire we offer our customers a credit alternative to Visa/MC etc. We outsource our private label credit program to Synchrony Financial so we can concentrate on selling tires and wheels. Unfortunately, we have no control over the credit decisions and are unable to have Mr. [redacted] account re-opened. Synchrony, like many credit providers, utilizes the credit bureaus as a tool to evaluate customer accounts and extend credit lines to consumers. Discount Tire has forwarded this complaint to Synchrony Financial for review and they will be addressing Mr. [redacted] directly, as we are considered a third party to the CarCareONE accounts and his information can’t be shared with us. While we can only apologize for Mr. [redacted] recent experience we want him to know that we truly value his business and hope we can serve him well in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
"Hi,I'm emailing you to inform you that Discount Tire refund my money to my account. Thank you Revdex.com.org for all...
The store has contacted the customer, explained the certificate program and offered to replace the tire in question at no cost.
The customer accepted and will be in this week to have the tire replaced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Discount Tire has been in contact with Mr [redacted]. We ar refunding him for the entie amount of his purchase and we beleive this matter to be resolved.
Spoke to the executive and the store manager about customer. Customer has 38K miles on a 40K tire. The store manager offered best deal on product and customer stated he would go to [redacted] dealership to buy tires since he got a better deal on tires and would let our store manager...
know. Customer was also offered pro-rated credit on his tires. Executive staff have offered customer the Best Deal in town to purchase tires from us.
We have received [redacted]' letter and forwarded a copy to the [redacted] who is in charge of the location mentioned. Our [redacted] will reach out to [redacted] and speak to him regarding what happened and work on a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have responded to Mr. Watson's email advising that I am out of the area indefinitely. As such, I am unable to stop into the Discount Tire in Keller. I provided my credit card number to Mr. Watson but have not received a response. A check may also be sent to my brothers house:[redacted]
Regards,
[redacted]
[redacted] . . . We did turn this over to our claims department and they offered him a settlement which he accepted. We are considering this claim to be settled. Thank You,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The issue is not resolved yet, because the check has not been received. I spoke to the manager on 15 June 2016 and he said he would send the check, but there has not been time for that to happen. I cannot agree the issue is resolved until the check is received.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I returned the phone call and left a message with [redacted], who said that [redacted] was busy and he would tell him that I called.
Regards,
[redacted]
The store manager has submitted a claim with our corporate office and our claims department will be in contact with the customer so that an adjuster can take a look at the vehicle.
Discount Tire would like to apologize to [redacted] for his unfavorable experience with Synchrony Financial. We are dedicated to delivering exceptional customer service and delighting our customers and we regret to hear that Mr. [redacted] felt otherwise during his previous...
communication with our associates. At Discount Tire we offer our customers a credit alternative to Visa/MC etc. We outsource our private label credit program to Synchrony Financial so we can concentrate on selling tires and wheels. Unfortunately, we have no control over the credit decisions and are unable to have Mr. [redacted] account re-opened. Synchrony, like many credit providers, utilizes the credit bureaus as a tool to evaluate customer accounts and extend credit lines to consumers. Discount Tire has forwarded this complaint to Synchrony Financial for review and they will be addressing Mr. [redacted] directly, as we are considered a third party to the CarCareONE accounts and his information can’t be shared with us. While we can only apologize for Mr. [redacted] recent experience we want him to know that we truly value his business and hope we can serve him well in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
"Hi,I'm emailing you to inform you that Discount Tire refund my money to my account. Thank you Revdex.com.org for all...
support."
Regards,
[redacted]
The customer hs been conacted and a resolution has been reached.
The store has contacted the customer, explained the certificate program and offered to replace the tire in question at no cost.
The customer accepted and will be in this week to have the tire replaced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Discount Tire has been in contact with Mr [redacted]. We ar refunding him for the entie amount of his purchase and we beleive this matter to be resolved.
The Customer has been contacted and a refund has been issued on 9/30/2017.
Spoke to the executive and the store manager about customer. Customer has 38K miles on a 40K tire. The store manager offered best deal on product and customer stated he would go to [redacted] dealership to buy tires since he got a better deal on tires and would let our store manager...
know. Customer was also offered pro-rated credit on his tires. Executive staff have offered customer the Best Deal in town to purchase tires from us.
We have received [redacted]' letter and forwarded a copy to the [redacted] who is in charge of the location mentioned. Our [redacted] will reach out to [redacted] and speak to him regarding what happened and work on a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have responded to Mr. Watson's email advising that I am out of the area indefinitely. As such, I am unable to stop into the Discount Tire in Keller. I provided my credit card number to Mr. Watson but have not received a response. A check may also be sent to my brothers house:[redacted]
Regards,
[redacted]
[redacted] . . . We did turn this over to our claims department and they offered him a settlement which he accepted. We are considering this claim to be settled. Thank You,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Executive member did reach out to the customer to resolve. Unfortunately, a satisfactory resolution could not be agreed upon.
The customer information was forwarded to the correct region that oversees the [redacted] location and an Executive has reached out.
Complaint: [redacted]
I am rejecting this response because:The issue is not resolved yet, because the check has not been received. I spoke to the manager on 15 June 2016 and he said he would send the check, but there has not been time for that to happen. I cannot agree the issue is resolved until the check is received.
Regards,
[redacted]
Complaint: [redacted]
I would wait till my rims get repaired until I close the complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]