DoubleTree by Hilton Hotel

Good Morning,The General Manager of Turnersville Chrysler Jeep Ram attempted to contact Mr*** this morningHe was requesting more information from Mr*** because we do not have Service records for him in our Data BaseHe requested that Mr*** contact him directly with either a VIN#, or
the name that the vehicle is listed under in our Data BaseThe Vin# would be best. We will need to hear back from the customer with the VIN # in order to investigate further

Dear Revdex.com,We did agree in reimbursing our customer for the headlightsWe have the check here at the dealership with a release formPlease advise customer to see Anthony M*** Thank you for your help. Anthony M***General ManagerTurnersville Chrysler Jeep Dodge Ram cell ***

Dear Revdex.com,I am trying to contact *** *** via email and phoneWe will honor *** *** internet price at $and give him $for his trade also work with him and the bank to get the customer the best possible rate. Please have *** *** call me directly at
*** Thank you Anthony M.General ManagerTurnersville DCJR

I am rejecting this response because: there is no resolution suggested The business states that they will get back to the Revdex.com within business days I will review their reply at that time

Dear Revdex.com, I spoke to *** ***, there were some problems' with carWe are addressing the small issues.We are also giving two years free maintenance to the customer for the inconvenience we created. Thank youAnthony M***General ManagerTurnersville DCJR

Dear Revdex.com,We called Nathan, he is buying the truck for the agreed price.Customer is completely satisfied. Anthony M***General Manager

We delivered the customers plates & we did indeed process all finance info on time.We can supply a copy of all tracking to the bank

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Dear Revdex.com,We are so working with *** *** to get the titleWe should have it by Monday.Please have customer call me with any question and also the two year maintenance.Thank You. Anthony M***Turnersville jeep Chrysler Jeep *** ***

Complaint: ***
In response:
Service invoice number: ***Vehicle VIN number: ***
Regards,
*** ***

** ***I am truly sorry that the vehicle was soldThe customer's name was *** ***, if needed I can provide the new NJ registration with the exact truck to the owner*** we apologize for the timing and your travels to this dealershipWe have a separate department that
answers our in going sales call, it could be that they didn't get the update the this truck was sold.*** for your inconvenience the dealership will provide you with a $*** gift card for your trip and time that was unproductive Please contact me first Anthony M*** ***
Thank You

We just spoke to *** @ *** ***, this was paid off & the acct is closed.Mr*** is encouraged to call *** @ ###-###-####

Complaint: ***
I am rejecting this response
because:When I called Bill W*** on 8/16/at 5:53pm from the Downingtown location, that was referred by Anthony M***Bill W***, did not know who I was nor was informed of any of this by AnthonyBill did not have my paperwork that Anthony M*** said he would send overAlso, Bill W*** stated that he has not heard nor spoke to Anthony M*** in over years. Considering that, I am rejecting Anthony M*** request to sellttler the conflict due to nothing getting resolved.I would now like to take further action and have the owner of the store involvedAgain, due to the fact, that Anthony M***s request to settled the conflict has failed and the plan was not suitableMy desirable outcome is to have Turnersville Jeep Chrysler Dodge RAM buy back their Jeep Patriot and to refund me back the three month(going to 4th) payments I spent on this vehicleLike none of this has ever happenedAlso, to remove all inquiries and accounts on my Credit Score that are related to Turnersville Jeep Chrysler Dodge RAMI would like to have nothing related to Turnersville Jeep Chrysler Dodge Ram now and moving forwardThank you
Regards,
*** ***

When the customer came in to purchase the wrangler they got a payoff in which the customer agreed that it was correct and signed a payoff authorization form stating that if the payoff was higher he would be responsible for the differenceThat is why we are asking for the difference in the payoffI
can assure you that we are honoring the contracts that we agreed toIf you'd like I can gladly send over a copy of this form in which it has a payoff amount is stated on the documentI can then send over the form we got from *** stating a different payoff amount than agreed upon by the consumer and our dealership

My name is [redacted] & I am the Customer Relations Director for Turnersville Chrysler, Jeep, Dodge & Ram.Please allow me the opportunity to look into this for you & I will be in touch within 24 hours.Should you need to contact me, I may be reached at ###-###-####, Ext. [redacted], during normal...

business hours.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is partially satisfactory to me. I have spoken with the general manager and will accept the check. The GM wasn't involved in the problem and was fed mis information from employees but is stuck with fixing the mess. Due to the fact he wasn't directly involved and it is now his mess to clean I will accept.
Regards,
[redacted]

Good Morning,Our Finance Manager spoke to Mr. [redacted] yesterday to inform him that the company that his service contract us through will be issuing him the correct payment booklet immediately.  Apparently the Warranty company issued a coupon book with the wrong terms initially. [redacted] the...

Finance Manager called the warranty company made them aware of their error and they agreed to reissue the correct booklet right away.

Please have mr.[redacted] Come in on Friday or Saturday and see Mike [redacted] and we will get the key for him right away. Thank you.

Customer has already been in to the store & the situation rectified

The payoff to [redacted] for $25,417.21 was cut & is being over-nighted.Everything is in line with our processing time.