Belinda did a nice job setting up visit, and technician (Colin) arrived right on time Colin did a very thorough inspection of our heating/cooling system and gave a clear report of his findings/recommendations A very professional team!
My service tech Michael B was punctual, neat, and professionalHe even put "booties" on his shoes to keep our floors cleanHe took time to explain why I should not keep batteries in my thermostat and to explain the optional services / systems offered with no pressure to purchase
My appointment was made easily and with quick turnaroundI received a call, as promised, 30-minutes before the technician arrivedThe price as as quoted over the phone, with no extras
We have been ARS customers since They continue to provide us with excellent service in all areas The semi-annual service in June discovered and repaired a problem before it caused loss of use Mike B was our technician and he was thorough and courteous He completed his work in a timely manner and then told us all steps which he had done He answered all our questions and explained items we did not understand We continue to recommend ARS to all our friends and neighbors
After *** determined that our air conditioning was "dead", Cliff Bwas asked to come and give us some information on what ARS had to offer Before he arrived, I did a little bit of research on HVAC units and reviews He arrived promptly, was well dressed and very friendly He had all his information with him and was able to answer all my questions without hesitation He had good examples that he used to explain things to us He was able to get us the unit we wanted at a price we could appreciate A definite asset to ARS We made our decision, got approved for out home improvement loan in less than hours AND they are installing tomorrow Less that hours from first call to install Highly recommend
Not only did they do a great job but they also kept us informed about what was going on and I was able to reach either Rick or his assistant any time I needed toRick also was at the house to talk to us about any changes that we wanted to make, and he would give us his honest opinion of what we needed to do as well as the most cost effective optionOverall we are very pleased with the work they did and would hire them for future renovation projects
Michael provided excellent service while repairing my A/C problems He is on time, friendly, courteous, and very hard working He stayed as long as he needed to without seeming rushed, and did an amazing job He and the rest of the ARSWilmington team continue to exceed my expectations
I had the unexpected pleasure of having my air conditioner inspected by Raul R. from ARS Wilmington. He was efficient, thorough and professional in all phases of his work. He not only informed me of the condition of the problem, but used his phone to snap pictures to show me exactly what & how the problem needed to be handled. He took his time to make sure I understood what his inspection entailed. And. left my premises clean & neat. I would definitely recommend this company and more important, this service tech.
Michael xx (HVAC service tech.) was very informative in explaining how the system operated and what I should do/not do to have it run at best efficiency.
The staff was very knowledgeable and professional. All options was explained to me. The sales associate came out on a Friday, which I decided to go with this company and my air conditioner unit was installed that Tuesday. Glad I made the decision to go with ARS instead of another company.
My wife and I had a wonderful experience with ARS Wilmington especially Cliff B. He was very thorough and informative. I felt as if I was dealing with someone I have known for years!! It would be my pleasure to recommend this company to anyone who is in need of this type of service. I wish I would have known about them before my mother purchased her unit because I know she would have welcomed the friendly interactions.
Had my AC fixed by Matt H. he was extremely knowledgeable of the service provided, answered in detail other questions that I had, and made the negative occurence a positive experience. If I have to spend that kind of money it was awesome to do it with such a friendly technician.
Belinda did a nice job setting up visit, and technician (Colin) arrived right on time Colin did a very thorough inspection of our heating/cooling system and gave a clear report of his findings/recommendations A very professional team!
Michael Bcame out and did and outstanding job on my a/c unit .I highly recommend you call this company and ask for him
My service tech Michael B was punctual, neat, and professionalHe even put "booties" on his shoes to keep our floors cleanHe took time to explain why I should not keep batteries in my thermostat and to explain the optional services / systems offered with no pressure to purchase
My appointment was made easily and with quick turnaroundI received a call, as promised, 30-minutes before the technician arrivedThe price as as quoted over the phone, with no extras
We have been ARS customers since They continue to provide us with excellent service in all areas The semi-annual service in June discovered and repaired a problem before it caused loss of use Mike B was our technician and he was thorough and courteous He completed his work in a timely manner and then told us all steps which he had done He answered all our questions and explained items we did not understand We continue to recommend ARS to all our friends and neighbors
Michael Gwas great, very helpful, friendly and professional
This company is extremely professional mixed with a strong commitment to making sure good customer service is first and foremost
After *** determined that our air conditioning was "dead", Cliff Bwas asked to come and give us some information on what ARS had to offer Before he arrived, I did a little bit of research on HVAC units and reviews He arrived promptly, was well dressed and very friendly He had all his information with him and was able to answer all my questions without hesitation He had good examples that he used to explain things to us He was able to get us the unit we wanted at a price we could appreciate A definite asset to ARS We made our decision, got approved for out home improvement loan in less than hours AND they are installing tomorrow Less that hours from first call to install Highly recommend
Not only did they do a great job but they also kept us informed about what was going on and I was able to reach either Rick or his assistant any time I needed toRick also was at the house to talk to us about any changes that we wanted to make, and he would give us his honest opinion of what we needed to do as well as the most cost effective optionOverall we are very pleased with the work they did and would hire them for future renovation projects
Very professional and kind to my animals Did a great job!
They were wonderful, the office staff, the project manager(cliff b.) the installers(mike band his helpers
Jason was through in his explanation of the system and also very courteous and professional
Michael provided excellent service while repairing my A/C problems He is on time, friendly, courteous, and very hard working He stayed as long as he needed to without seeming rushed, and did an amazing job He and the rest of the ARSWilmington team continue to exceed my expectations
Excellent service, very friendly
Greatservice from ARS technicion Jason *** Thorough explaination of our systems and what we need to doProfessional and courteous
ARS was prompt and courteous and did a good job servicing my AC.
I had the unexpected pleasure of having my air conditioner inspected by Raul R. from ARS Wilmington. He was efficient, thorough and professional in all phases of his work. He not only informed me of the condition of the problem, but used his phone to snap pictures to show me exactly what & how the problem needed to be handled. He took his time to make sure I understood what his inspection entailed. And. left my premises clean & neat. I would definitely recommend this company and more important, this service tech.
Michael xx (HVAC service tech.) was very informative in explaining how the system operated and what I should do/not do to have it run at best efficiency.
The staff was very knowledgeable and professional. All options was explained to me. The sales associate came out on a Friday, which I decided to go with this company and my air conditioner unit was installed that Tuesday. Glad I made the decision to go with ARS instead of another company.
My wife and I had a wonderful experience with ARS Wilmington especially Cliff B. He was very thorough and informative. I felt as if I was dealing with someone I have known for years!! It would be my pleasure to recommend this company to anyone who is in need of this type of service. I wish I would have known about them before my mother purchased her unit because I know she would have welcomed the friendly interactions.
Had my AC fixed by Matt H. he was extremely knowledgeable of the service provided, answered in detail other questions that I had, and made the negative occurence a positive experience. If I have to spend that kind of money it was awesome to do it with such a friendly technician.