DramaFever

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello, I have personally been in touch with [redacted] a number of times since receiving this complaintWe are actively working together with [redacted] and Samsung to get this issue fixed for himHe has been updated of our progress and will continue to receive updates until the issue is resolved

We've been in contact with [redacted] since she first contacted us on August ***Unfortunately, since she contacted us from an email address that was not the email she initially used to sign up, we were not able to locate her subscription until she provided additional informationIt took some time for that information to be provided by the member but we were able to locate her account once it wasWe have since followed up with instructions on how to get signed back up at the same rate and to continue using the site with the new account that she had contacted us from We hope this meets her expectations and we're always happy to help in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I understand what the company is sayingButBack in 2011, Dramafever was just getting started and they ran a "forever" offer which I took advantage of The deal was that if you buy a year, you would get premium foreverThere was no glitch in their systemI took advantage of a coupon offer that if I paid for the year I would never have to pay againThat was the offer the company ran back in when I subscribedIf they look at my account, before that I am pretty sure I was a free member for a while and then did monthly for I think it was like or something really cheapThe company did the offer to their members and now I think they should honor itI have asked them on several different times to address the fact that they offered that to people and have have ignored it completelyI have been a loyal customer since they first started and should not be taken advantage of in this wayI remember the offer clearly because the owner of the company at the time wrote a letter and posted it on the website talking about starting the company from his living room and trying to raise funds to take it to the next levelPlease honor your agreementThere was no glitch in your system, it was the offer that was given to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by DramaFever regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Problem has not been reslovedReally just sends me advertisement for their dramas In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have no record of this customer contacting usWe are happy to help this her resolve this issueWe first need to know what type of device she is using our app from in order to provide instruction on how to change the subtitle languageShe is welcome to contact [redacted] if she would like to provide this information to us directlyIf not, we are happy to do so here!

This user is on our free plan, which is ad-supportedSkipping past an ad-break still plays the ads (as it does with most other ad-supported video players), as that is how it is intended to behaveIf the video player allowed users to skip the ad-breaks without playing the ads, all free users would be able to view our content without any adsWe do have completely ad-free premium plans that this user can subscribe to if they wish to view the videos without the mentioned ads

The customer is correct that we once offered a Lifetime subscription, however that specific subscription was priced at $199, not the $the customer paid [redacted] signed up for premium in At that time we were preparing to change our pricing structureSince she was an early DramaFever customer, she was offered a lower rate of $39.99/year instead of the new rateThe offer she purchased was for one year of premium, but she would be locked into that $39.99/year rate for lifeThe terms of that offer and subscription was that it would renew every year at the rate of $As previously stated, we will gladly honor the $price for her annual subscription if she signs up again Thanks Rachel Customer Support Manager DramaFever

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for your help Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:Thank you for your helpThey gave me a month free I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their update is satisfactory to me and the matter is still being worked onEven though I'm still having problems, this business is trying at this point in time, to work with meLet's wait and see before closing this complaint Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID [redacted] .Sincerely, [redacted] **

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their update is satisfactory to me and the matter is still being worked onEven though I'm still having problems, this business is trying at this point in time, to work with meLet's wait and see before closing this complaint
Sincerely,
*** ***

Revdex.com:
Dear Revdex.com, the company I had the complaint against resolved my issue. You can close this complaint. Thank you
Sincerely,
*** ***

*** purchased a premium subscription from DramaFever in The subscription she selected was one year of premium for $The DramaFever subscription was set to auto-renew one year after her purchase date of Aug *** but our records show that *** cancelled her account during the first
year of her subscription, which would have stopped her subscription from auto-renewing. Due to a technical issue with our system and ***, up until recently *** has maintained her premium status for free, she had only paid for the first yearOur support team has been in contact with *** twice to let her know that she had not been subscribed to a lifetime account but to an annual account and in order to regain premium status, she would have to resubscribe to the service.If *** would like to regain premium status, she can resubscribe to our Idol annual plan (which is priced at $49.99) and we can offer her the $rate that she was paying previously

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID ***I still wish to hear from them regarding this matter, so we can reach a resolution as soon as possible.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand what the company is sayingButBack in 2011, Dramafever was just getting started and they ran a "forever" offer which I took advantage of The deal was that if you buy a year, you would get premium foreverThere was no glitch in their systemI took advantage of a coupon offer that if I paid for the year I would never have to pay againThat was the offer the company ran back in when I subscribedIf they look at my account, before that I am pretty sure I was a free member for a while and then did monthly for I think it was like or something really cheapThe company did the offer to their members and now I think they should honor itI have asked them on several different times to address the fact that they offered that to people and have have ignored it completelyI have been a loyal customer since they first started and should not be taken advantage of in this wayI remember the offer clearly because the owner of the company at the time wrote a letter and posted it on the website talking about starting the company from his living room and trying to raise funds to take it to the next level.
Please honor your agreementThere was no glitch in your system, it was the offer that was given to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***