DramaFever

Review: Signed up for a years Premium service but at night and weekends Dramafever does not work as it should..I can not watch anything they are streaming..I have emailed Trch support many times and and always get a Form letter back telling me the problem is on my end.I have checked with my internet service provider and have run many test and I more then meet the requirements that are needed..I do not have any problems with other Streaming services such as [redacted],[redacted],[redacted] even Fan Channel.The problem is Dramafever's servers can not keep up with the traffic at night and on weekends. I was a Premium member with Dramafever well over a year ago and had the same problems.

I should not have to pay for something that only works part of the time.Desired Settlement: Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On my tv there are spanish subs, I've asked at least 10 times for ENGLISH SUBS. I still have spanish subs I do not speak or read spanish!! It is VERY frustrating. I want to cancel my no ad option it is of no use on my tv, but I don't know how to contact them because it is in spanishDesired Settlement: English subs on my tv if possible, if not, cancel no ad option

Business

Response:

We have no record of this customer contacting us. We are happy to help this her resolve this issue. We first need to know what type of device she is using our app from in order to provide instruction on how to change the subtitle language. She is welcome to contact [redacted] if she would like to provide this information to us directly. If not, we are happy to do so here!

Review: 5 days ago I wrote to dramafever on their website to let them know that the app doesn't work for 5 days now. And it was working ok before that. Up to now the issues has not been resolve yet.Desired Settlement: Be able to watch the subscribed site on my smart tv

Business

Response:

We apologize for the difficulty that you've been experiencing with the DramaFever app on your Samsung Smart TV. We're working to get this issue fixed as quickly as possible. We hope to have updates shortly and we will email you when the issue has been resolved.

In the meantime, we're happy to issue you a credit on your subscription renewal for the time that you're not able to enjoy the service. It would be helpful if you could contact us at [redacted] with the email address in your complaint as we were not able to locate any communications from you previously.

We're happy to help you in the meantime with any other issues and we'll continue to keep you posted on this issue.

Thanks!

Review: I had signed up for a free trial of this company's premium video viewing account. After the trial period expired, I decided not to sign up for the account. However, Drama Fever continued to bill me without my authorization or approval for many months. I was not aware of the charge of $9 per month until today. I would like a refund of all the charges they made against my American Express.Desired Settlement: I want my money back. I never authorized those charges have not even used their service once after the trial period expired.

Business

Response:

It sounds like [redacted] started a free trial on our site but never cancelled the subscription after the end of the free period.

In order to help, please provide the email or username that was used to sign up for the trial. We'd be happy to address any concerns that [redacted] has and we're always available via email at [redacted] or by contacting us directly from our website.

We have emailed [redacted] directly today at [redacted] and look forward to helping him with his subscription.

Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I signed up for the free trial and was unknowingly enrolled into the automatically program by this company. I had contacted them through the website to cancel the account but some how the account was never cancelled.

The automatic monthly billings since September of 2013 have all been done without any authorization. I have not even logged in once after the trial period expired.

The email I used to register for their service last year is: [redacted]

I would like for the Revdex.com to stop this company from doing this to me and other consumers. They use the trial period to automatically enroll customers into their program and continue billing their credit cards without authorization. I want my money back and this company blocked from my credit card transactions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been paying double payment for a video streaming service (Dramafever). I just noticed it on my credit card statement. I have been trying to get in contact with Dramafever to resolve this and ask questions about why I was double billed. I was able to cancel one of the double billings through google play, but not the other. I have contacted Dramafever and sent the supporting documents as requested. However, from my first email January [redacted] to January [redacted], I have not received any resolution. Currently I am still paying a charge, but yet not getting premium status on my video streaming.Desired Settlement: I would like a refund from the time of my double billing which is March [redacted] to January of this year. Plus I would like to get compensated for the month of January in which I did not get premium service for the video streaming service. If not a full refund, then I would like my service to be free until my double billing for at least 10 months time.

Consumer

Response:

Dear Revdex.com, the company I had the complaint against resolved my issue. You can close this complaint. Thank you.

Sincerely,

Review: I signed up with Drama Fever Jan/2015...and around mid 2015 I complained some programs I could not access on my Samsung's [redacted] Hub TV because the app said it wasn't available in my area, while if I used my Laptop computer or Tablet it was no problem. Drama support (Cheryl) said their Tech guys are working a solution. It was never resolved. I complained that the App no longer stores memory of where left off on any of the episodes I watched...Drama support said they would look into it. Never resolved. Next when I would Log In using my TV I would at times find myself Logged into someone else Account. I would have to log out and re-log in, this has happened numerous times. I reported it to Drama Support and again I was told Tech support is working on a solution. The latest is I logged into my account at the beginning of February and again I found that I was logged in under someone else account. I logged out and tried to log back in. Up until this very day Feb. [redacted] 2015, I can not access my account, I even changed my Username and password. I have reported this Drama Support numerous times and when they do decide to respond, now it's days later saying Support will look into it. The latest response from Support Donna is that Samsung did an update in February 2016 which caused Drama Fever to remove my Model TV off the compatible list. I checked with Samsung Support, which double checked that Samsung did no such update in Feb. 2016 and that my model TV #UN65F7100AFXZA is still listed as compatible with Drama Fever software...the trouble is with Drama Fever. Oh, and lets not forget that Donna in support offered me Drama Fever T-shirt as a solution to my problem. They have a New pricing plan and it seems Drama support would like me to cancel my account and re-sign up under the new plan...I really am baffled. My TV is having absolutely no problems with any other app.Desired Settlement: I would like Drama Fever to actually fix the problem. This problem has grown, because Drama Tech support is not listening to what the complaint is, thus this problem has escalated to this, because there is a miscommunication of what's actually happening. So either refund my account for 2016 or reinstate my TV model again to work with the app

Business

Response:

Hello, I have personally been in touch with [redacted] a number of times since receiving this complaint. We are actively working together with [redacted] and Samsung to get this issue fixed for him. He has been updated of our progress and will continue to receive updates until the issue is resolved

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their update is satisfactory to me and the matter is still being worked on. Even though I'm still having problems, this business is trying at this point in time, to work with me. Let's wait and see before closing this complaint.

Sincerely,

Review: I've had a subscription with Drama Fever since 2010. At the time of the initial subscription I was informed that for $39.99 as a subscriber to their website you could have the ads that are run on the website turned off. I've been a subscriber for four years and have never had to watch an ads however recently this was changed. I've emailed the community support [redacted] whom I was directed to several times with the information they requested of me however he has not given me a satisfactory answer as to why my subscription has changed without any notice. I was told if I gave them my email, the last 4 digits of the card used to charge for the subscription they would be able to look into my account. Finally he informed me that I would have cancel my current subscription and they would help me subscribe as a Premium Member to the website which would cost me $95.00 instead of $39.99. I am also confused as to what my subscription would cover if not premium membership as there is no other rate listed or made clear on their website.Desired Settlement: I would like Drama Fever continue to honor the initial subscription amount of $39.99 w/ ads turned off.

Business

Response:

We've been in contact with [redacted] since she first contacted us on August [redacted]. Unfortunately, since she contacted us from an email address that was not the email she initially used to sign up, we were not able to locate her subscription until she provided additional information. It took some time for that information to be provided by the member but we were able to locate her account once it was. We have since followed up with instructions on how to get signed back up at the same rate and to continue using the site with the new account that she had contacted us from.

We hope this meets her expectations and we're always happy to help in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory however I am still awaiting the business to refund me $39.99 as they charged me again before my yearly superscription has expired. It is my hope this after this has been taken care of everything will be resolved. Thank you for your assistance with this matter.

Sincerely,