DramaFever

At this time, I have been contacted directly by DramaFever regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
Problem has not been resloved. Really just sends me advertisement for their dramas. 
In order for the Revdex.com to...

appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our customer support team was in contact with Stephanie on Thursday September [redacted]. Her subscription was cancelled and refunded as requested.

Hello, I have personally been in touch with [redacted] a number of times since receiving this complaint. We are actively working together with [redacted] and Samsung to get this issue fixed for...

him. He has been updated of our progress and will continue to receive updates until the issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for the difficulty that you've been experiencing with the DramaFever app on your Samsung Smart TV. We're working to get this issue fixed as quickly as possible. We hope to have updates shortly...

and we will email you when the issue has been resolved.
In the meantime, we're happy to issue you a credit on your subscription renewal for the time that you're not able to enjoy the service. It would be helpful if you could contact us at [redacted] with the email address in your complaint as we were not able to locate any communications from you previously.
We're happy to help you in the meantime with any other issues and we'll continue to keep you posted on this issue.
Thanks!
[redacted]

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID [redacted].Sincerely,[redacted]

We've been in contact with [redacted] since she first contacted us on August [redacted]. Unfortunately, since she contacted us from an email address that was not the email she initially used to sign up, we were...

not able to locate her subscription until she provided additional information. It took some time for that information to be provided by the member but we were able to locate her account once it was. We have since followed up with instructions on how to get signed back up at the same rate and to continue using the site with the new account that she had contacted us from.
We hope this meets her expectations and we're always happy to help in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I understand what the company is saying. But... Back in 2011, Dramafever was just getting started and they ran a "forever" offer which I took advantage of.  The deal was that if you buy a year, you would get premium forever. There was no glitch in their system. I took advantage of a coupon offer that if I paid for the year I would never have to pay again. That was the offer the company ran back in 2011 when I subscribed. If they look at my account, before that I am pretty sure I was a free member for a while and then did monthly for I think it was like 2.99 or something really cheap. The company did the offer to their members and now I think they should honor it. I have asked them on several different times to address the fact that they offered that to people and have have ignored it completely. I have been a loyal customer since they first started and should not be taken advantage of in this way. I remember the offer clearly because the owner of the company at the time wrote a letter and posted it on the website talking about starting the company from his living room and trying to raise funds to take it to the next level. Please honor your agreement. There was no glitch in your system, it was the offer that was given to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer is correct that we once offered a Lifetime subscription, however that specific subscription was priced at $199, not the $39.99 the customer paid. [redacted] signed up for premium in 2011. At that time we were preparing to change our pricing structure. Since she was an early DramaFever customer, she was offered a lower rate of $39.99/year instead of the new rate. The offer she purchased was for one year of premium, but she would be locked into that $39.99/year rate for life. The terms of that offer and subscription was that it would renew every year at the rate of $39.99. As previously stated, we will gladly honor the $39.99 price for her annual subscription if she signs up again. 
Thanks
Rachel
Customer Support Manager
DramaFever

It sounds like [redacted] started a free trial on our site but never cancelled the subscription after the end of the free period.
In order to help, please provide the email or username that was...

used to sign up for the trial. We'd be happy to address any concerns that [redacted] has and we're always available via email at [redacted] or by contacting us directly from our website.
We have emailed [redacted] directly today at [redacted] and look forward to helping him with his subscription.
Thanks!
[redacted]

Revdex.com:
Dear Revdex.com, the company I had the complaint against resolved my issue.  You can close this complaint.  Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their update is satisfactory to me and the matter is still being worked on. Even though I'm still having problems, this business is trying at this point in time, to work with me. Let's wait and see before closing this complaint.
Sincerely,
[redacted]

Dramafever is really slacking these days. Of the countless k-dramas airing at the moment (i.e. from December till now), they only have "I am not a robot". They recently added "Longing Heart" which, no offence, is on a lower spectrum of k-drama watchlists with less known actors and fewer audiences. I mean, I could watch it but it definitely wouldn't be my favourite or go to dramas from everything on air right now.
Dramas like Money Flower, Just Between Lovers, Black Knight, Jugglers, Judge vs. Judge, Oh the Mysterious, Two Cops, Black, Untouchable, Bad Guys 2 were shockingly all bypassed by Dramafever. This is very disappointing. They don't have to air all of them obviously, maybe pick 2 or 3 and that would be great.

I have been a premium member since 2013, paying yearly subscriptions and I must say, dramafever is on a downward spiral, first with the re-designed website that excludes episode specific discussions and the ability to reply comments. Now, they seem to have shifted interests to C-dramas which I have no problem with except that they have done it to the detriment of k-dramas which I believe many users initially payed subscription for. What's sad is that Dramafever has the habit of losing out on many dramas so that they can air "top knotch", very publicized dramas like Goblin, Scarlet Heart Ryeo, Missing Nine, The Heirs, Cheese in the Trap. Maybe dramafever is in the process of getting the license for a "hot shot" drama. This is the only explanation I can think of as to why they are missing out on the fantastic dramas airing right now. It's a shame really. I can only continue watching all my shows on free sites while I ponder on whether or not I should cancel my subscription after it ends in June.

I subscribe then cancel my membership after 1 week. It took me FOREVER to figure out how to cancel. They are not user friendly. Plus they think sending some stupid email thinking I will come back. This is one of the worst marketing email ever. I used to have depression and this is one of the MOST hurtful email ever. Here is the email:

"WARNING: Withdrawal is Dangerous!

Hello msgninja,

It's been a while since you've last logged onto DramaFever. According to our highly trained team of doctors, this could have serious adverse affects. Continued DramaFever withdrawal may cause depression, insomnia and wild mood swings.

There's only one cure. Starting today, watch 1 episode of a new drama every 24 hours. Start with the current highest rated dramas on DramaFever

You should be back to normal in 1 week"

Dramafever I've been a member since 2015. Since May 2017 I haven't been able to watch premium. I have made many e-mails which have not resolved this issue. In October I had to cancel my card due to fraudulent charges not related to DRAMAFEVER. I just put in the new card number and was charged within 5 minutes. I STILL can't get in . There is no way to talk to a live person. I have never had such incompetent service

I have been a member of drama fever since 2013. I bought premium to watch one series and then I thought I cancelled it. But my cancellation never went through mf I just got charged for a whole year again.
Because of personal circumstances I need that money and was expecting it to not be gone.
I also have only watched around 15 of their videos and have not used the service in years.

I have emailed support staff multiple times over the passed days and have received no replies. Just one confirmation that they received my comment.

I really need to cancel and get a refund.
But I cannot contact them at all.
They really need to have a support hotline rather then an email and wait long periods of time.

I tried to cancel my subscription and it offered me a free month trial period again and I accepted. However, it still charged me $46. I have tried to reach out countless times and have not gotten a reply. I am very upset and frustrated with Dramafever and am still waiting for a reply...

My complaint is that in some cast member sections they have the wrong actor/actress listed; for example Yook Sung Jae was on the cast list for Moonlight Drawn by Clouds instead of Jung Jin-Young for the role of Kim Yoon-sung. Also, Chief Kim (which I would like to mention is very attractive... sidenote, he fine AF) DIES! SERIOUSLY HE DIES?!? WE NEED A BETTER ENDING IN THE DRAMA! so... stop it... get some help.

Sincerely, ANGRY FANGIRLS!
P.S. for real tho?

Review: Came as a 90 day free trial with purchase of [redacted] I also see on [redacted]s website That I did Quit

This is a oriental based service. I had never heard of DramaFever and wanted to see what it was. Big mistake cause I'm not interested in that stuff and went back to quit. I'm sure I did that and got a notice I would still get the 90 trial. to the end. I will never use this service. Please REFUND my Money!!!!!

Merchant Information

Customer Service URL:

http://www.dramafever.com

Customer Service Email: [redacted] Total amount:

-$23.97 USD

Amount:

$23.97 USD

Tax Amount:

$0.00 USD

Ship Amount:

$0.00 USD

Fee amount:

$0.00 USD

Net amount:

-$23.97 USD

Date:

Mar *, 2015

Time: [redacted] EST

Status:

Held

Subject:



DramaFever Corp.

Funding Type:

Instant Transfer

Funding Source:

$23.97 USD - Bank 5 Checking (Confirmed) x-[redacted]Desired Settlement: I like to be refunded. Plan and Simple

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They have refunded my money back into my checking account. Just a Note here they claim I never cancelled [redacted] shows I did in deed cancel.

Sincerely,