DramaFever

The customer is correct that we once offered a Lifetime subscription, however that specific subscription was priced at $199, not the $the customer paid*** signed up for premium in At that time we were preparing to change our pricing structureSince she was an early DramaFever customer, she was offered a lower rate of $39.99/year instead of the new rateThe offer she purchased was for one year of premium, but she would be locked into that $39.99/year rate for lifeThe terms of that offer and subscription was that it would renew every year at the rate of $As previously stated, we will gladly honor the $price for her annual subscription if she signs up again. ThanksRachelCustomer Support ManagerDramaFever

Revdex.com:
I FINALLY received a response regarding complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID *** This complaint is still outstanding. Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID ***.Sincerely,** ***

Hello, I have personally been in touch with *** a number of times since receiving this complaintWe are actively working together with *** and Samsung to get this issue fixed for himHe has been updated of our progress and will continue to receive updates until the issue is resolved

This company is troublesome and management seems highly ineffective. They offer subscriptions for content that is meant to be uploaded on a 24/7/365 basis; yet they frequently fail to meet standards for timely delivery.

As of yesterday they've hit a new low that borders on fraud. They've started to give subscribers this message on shows they have exclusive licenses for in the U.S.: "New episodes have been postponed until a later date. Thank you for your patience." No explanation is given why they are failing to deliver the service that customers have paid them for. No response is given to customer service email inquiries.

Their free trial is a scam. They don’t even send courtesy reminders that he free trial is ending. This is how they make their money. I didn’t authorize for these Fcking charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory however I am still awaiting the business to refund me $39.99 as they charged me again before my yearly superscription has expired. It is my hope this after this has been taken care of everything will be resolved. Thank you for your assistance with this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Dramafever has responded to my first email after a month but now they are responding in a day and...

resolved the issue and fixed it. I am well satisfied and happy again. Thank you for your help.
Sincerely,
[redacted]

This user is on our free plan, which is ad-supported. Skipping past an ad-break still plays the ads (as it does with most other ad-supported video players), as that is how it is intended to behave. If the video player allowed users to skip the ad-breaks without playing the ads, all free users would...

be able to view our content without any ads. We do have completely ad-free premium plans that this user can subscribe to if they wish to view the videos without the mentioned ads.

We have no record of this customer contacting us. We are happy to help this her resolve this issue. We first need to know what type of device she is using our app from in order to provide instruction on how to change the subtitle language. She is welcome to contact [redacted] if she...

would like to provide this information to us directly. If not, we are happy to do so here!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I signed up for the free trial and was unknowingly enrolled into the automatically program by this company.  I had contacted them through the website to cancel the account but some how the account was never cancelled. 
The automatic monthly billings since September of 2013 have all been done without any authorization.  I have not even logged in once after the trial period expired.
The email I used to register for their service last year is: [redacted]    
I would like for the Revdex.com to stop this company from doing this to me and other consumers.  They use the trial period to automatically enroll customers into their program and continue billing their credit cards without authorization.  I want my money back and this company blocked from my credit card transactions. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for your help.
Sincerely,
[redacted]

Revdex.com:Thank you for your help. They gave me a month free.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They have refunded my money back into my checking account. Just a...

Note here they claim I never cancelled [redacted] shows I did in deed cancel.
Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by DramaFever regarding complaint ID [redacted].Sincerely,
[redacted]

We have no record of this customer contacting us. We are happy to help this her resolve this issue. We first need to know what type of device she is using our app from in order to provide instruction on how to change the subtitle language. She is welcome to contact...

[redacted] if she would like to provide this information to us directly. If not, we are happy to do so here!