Sign in

DriveTime

Sharing is caring! Have something to share about DriveTime? Use RevDex to write a review

DriveTime Reviews (3011)

May 5, Lyndsey Mullens Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our non-customer’s concernsOn April 29, 2015, we contacted our non-customer to advise her that we were unable to determine how her information was tied to a DriveTime accountWe faxed a request to delete the DriveTime account trade lines regarding our non-customer to all three major credit bureaus Later that day, we contacted our non-customer and informed her of the actions we took to correct the errorWe faxed our non-customer a Deletion Letter to provide to potential creditors and advised her to keep a copy for her recordsAttached is the Deletion Letter for your referenceAs a goodwill gesture, DriveTime has mailed a $American Express gift card to the address providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

October 22, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Who It may Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On December 29, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a GMC SierraThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer elected to purchase a year/50,mile Vehicle Service Contract, also administrated by AeverexAttached you will find the Simple Interest Retail Installment contract, DriveCare Limited Warranty, and Vehicle Service Contract for your reference All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it DriveTime offers eligible customers loan modifications to adjust their scheduled due datesIn order to qualify for a loan modification DriveTime may require our customers submit information documenting their life change On July 21, 2015, our customer contacted DriveTime and requested a loan modification to change the frequency and due dates of his loan paymentsOur customer advised DriveTime that he had been called to active duty, and would need to change the frequency of his payments to the 1st and 15th of every monthDriveTime advised our customer that if the requested loan modification was approved, he and his co-signer would need to sign the documents and return them to DriveTime by the effective date of the document On August 6, 2015, DriveTime contacted our customer in regards to his loan modification requestAlthough the loan modification request had been approved, the documents had not been signed and returned to DriveTime by the effective dateDriveTime advised our customer we would re-submitted the request and have the new documents forwarded to him for completionOur customer advised he understood and would sign the new documents once they were available On August 10, 2015, DriveTime attempted to contact our customer in regards to the loan modification requestDriveTime spoke with an authorized third party advising the authorized third party that the loan modification had been approved and DriveTime would be emailing the documents to the customerThe authorized third party advised she understood and would inform the customer On August 13, 2015, DriveTime contacted the co-signer in regards to the accountThe co-signer advised he was not the individual responsible for the vehicle and advised DriveTime to contact the customer for further information On August 20, 2015, DriveTime received the signed loan modification documents; however, the effective date of the documents had passed, rendering the documents invalid and not allowing DriveTime to process the loan modification request On August 26, 2015, DriveTime contacted our customer in regards to his accountDriveTime advised our customer the modification had expired, and in order to create another loan modification request, the customer’s account would need to be brought positive On September 3, 2015, after receiving a payment DriveTime requested a loan modification to adjust our customer payment frequencyWe encouraged our customer to contact DriveTime the following day to insure the loan modification documents where complete and awaiting his signature On September 5, 2015, our customer contacted DriveTime to inquire about his loan modification requestDriveTime advised our customer the loan modification documents were complete and awaiting his signatureOur customer arrange to travel to a local DriveTime dealership to sign and complete the documents On September 8, 2015, DriveTime received the loan modification documents; however, due to an error in the signing of the documents, DriveTime was unable to process the loan modification request On September 11, 2015, we attempted to contact our customer to inform him of the errorWe spoke with the authorized third party and advised her of the situationThe authorized third party provided a direct number to contact our customer and advised us to call him directlyDriveTime attempted to call the provide number and was unable to contact the customer to inform him of the error From September through September 19, 2015, DriveTime attempted to contact the customer multiple times to address the error in the loan modification request On October 12, 2015, DriveTime contacted our customer concerning his account statusDriveTime advised our customer of the loan modification error and advised him the loan modification could not be processed, as DriveTime had not received correctly signed documentsOur customer was frustrated with the process and did not understand how DriveTime had failed to process the loan modification requestDriveTime advised our customer in order to complete a loan modification, DriveTime must have the paperwork correctly signed and returned within the effective document date On October 14, 2015, our customer contacted DriveTime to discuss his account statusDriveTime advised our customer in order to submit for another loan modification the account would have to be brought positiveOur customer was not happy with this resolution, as he had attempted to complete the loan modification request multiple timeOur customer advised DriveTime he would not be able to bring the account current and would only be making payments as requested on the 1st and 15th of the month On October 19, 2015, we contacted our customer and address his concernsWe advised our customer DriveTime would be willing to offer him an exception to process him loan modification without his account being brought current, as long as he was able to provide proper paperwork showing his deploymentOur customer was able to provide the proper paperwork the same day and DriveTime drafted a new loan modification to adjust the customer’s payments as requestedOur customer advised he was happy with the resolution and considered the matter resolved We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer principle balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] *** Sincerely, Josh SDriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is Drive Time's 2nd attempt to close out my case without resolutionFirst I received a certified letter in the mail which stated if I didn't contact them by the next following day they would close out my case as resolved without any contact with meSo I did contact them by phone and spoke to [redacted] who wanted me to take the vehicle to another repair shopI explained to [redacted] that I just got my vehicle out of a repair shopSent her copies of different receipts which I had the car repairedThen was told take it to another shop for a diagnosticsNot sure why since the car was just repaired and the issue has nothing to do with the engineI have attempted to contact [redacted] for an entire week and left her messages and still have not received a callback from herOnly to recieve this email from Revdex.com stated she is again trying to close my case without resolutionAbsolutely Unacceptable Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told, on July 3, 2014, by a member of the management team at Drive Time ( [redacted] ) that the title for this vehicle was ordered "about three weeks ago", then I'm told the title was just ordered (after I filed my complaint)I was told that the title "should arrive" by Friday, July, 18, I have given them three business days (Fri, Sat and Mon) and still nothingI talked to the Manager ( [redacted] ) on Sat, July 12, 2014, because I had a problem with my accountHe told me that he would check into the problem and call me back on Monday, July and I never heard back from himThroughout this entire process, other than my salesperson, ( [redacted] ) who I might add has been extremely professional and the Manager ***, (who was also extremely professional) who works at the Drive Time ***, Texas location (talked to him when I couldn't get any direct answers from anyone at the [redacted] locale) this experience with Drive Time, [redacted] , has been a nightmareThe vehicle should have never been sold to me without a Title and if the person/persons responsible for checking in inventory had followed protocol, I wouldn't be in this messIf it was up to me, I would return the vehicle and buy one from the [redacted] locationOther than [redacted] , I can't seem to trust anyone else (especially management) at the [redacted] locale Regards, [redacted]

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 25, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Oldsmobile AleroAttached you will find the Simple Interest Retail Installment Contract for your referenceIn October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place regarding the manner in which DriveTime reports to the credit bureausWe have completed the necessary updates with [redacted] and Equifax, and they have uploaded our customers’ account information for public viewingAt this time, TransUnion has not been responsive to our efforts and requests for them to reinstate reporting for our customersWe have been attempting to work with them to initiate reporting since early April 2015, and will continue to diligently pursue having them reportAt DriveTime, we strive to ensure that all of our credit reporting is up to date and accurate After a recent in-depth review, we determined that there were questions surrounding the accuracy of our credit reporting for paid loansFor this reason, we were temporarily unable to report accounts that were paid prior to October 1, We investigated this matter further and found that we were unable to resubmit these loans to the credit bureaus, as they would appear as new trade lines and would be detrimental to our customers’ creditDriveTime recently received an update from Equifax regarding this matterEquifax is now able to reinstate our customers’ loans that were paid prior to October without opening new trade lines [redacted] is still unable to reinstate these loans, as it would require new trade lines to be opened.At this time, we have requested to reinstate the reporting of our customer’s account with EquifaxCompleted updates should reflect on our customer’s credit report within 30-daysWe have attempted to contact our customer and advise her of the above information, but have been unable to reach her thus farWe will continue to attempt to contact her and address her concernsWe encourage our customer to contact DriveTime’s Customer Relations department at ###-###-####.We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has mailed a $ [redacted] gift card to the address that we have on file for our customer.DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####Sincerely, [redacted] *.DriveTime Customer Relations

December 11, 2015Better Business BureauPh (602) 212-2232Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 20, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a Nissan SentraThe vehicle came with a Vehicle Service Contract for the life of the lease, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.Page one of the “Vehicle Delivery Checklist” under Important Reminder, states: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to leasing.” Additionally, on page one of the “Vehicle Delivery Checklist” under Maintenance Items, states: “ These maintenance items are subject to replacement only upon failure of the component...” At the time of lease, our customer signed and reviewed the “Vehicle Delivery Checklist.” Attached you will the Vehicle Delivery Checklist for your review.On October 26, 2015, our customer contacted DriveTime and stated concerns with the vehicle’s batteryOur customer was advised to contact Aeverex for an in-network repair facility for diagnosticOn that same day, our customer contacted Aeverex and stated mechanical concerns with the vehicle Aeverex advised our customer to take the vehicle into an in-network repair facility for diagnosticOn November 23, 2015, our in-network repair facility filed a claim with Aeverex for the repair of engine mounts, battery terminal ends, and radioAeverex advised our customer that the repairs were approved under the terms of the Vehicle Service ContractOn November 27, 2015, our customer contacted Aeverex and stated ongoing concerns with repairs that were previously completed at our in-network repair facilityAeverex advised our customer to take the vehicle back to our in-network repair facility for diagnosticOn December 1, 2015, our customer contacted Aeverex and stated that she was unable to get the vehicle into the in-network repair facility due to needing the vehicle to get to workAeverex advised our customer that they were unable to assist without a new diagnostic on fileOn that same day, our customer contacted DriveTime and expressed her concerns with the check engine light in the vehicleDriveTime also advised our customer to take the vehicle back to our in-network repair facility for diagnostic On December 4, 2015, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionWe advised our customer that DriveTime would make an exception to the Vehicle Service Contract and provide her with two days of a direct bill rental vehicle once the vehicle is at our in-network repair facility for diagnosticOn that same day, our customer advised DriveTime that the vehicle has passed emissions testing In turn, DriveTime was able register the vehicle in the state of ArizonaCurrently, there have been no claims filed with Aeverex in regards to our customer’s mechanical concerns with the vehicleWe encourage our customer to take the vehicle into our in-network repair facility for diagnosticWithout any new information, DriveTime is unable to accommodate our customer’s request to be placed into a different vehicle with usWe encourage our customer to contact our Customer Relations department at 800-965-for further assistanceWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has sent a $American Express gift card to our customer’s address on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Diana C.DriveTime Customer Relations

February 2, Revdex.com Attn: Jasmine Hill Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsDriveTime has made several additional unsuccessful attempts at reaching our customerAt this time, DriveTime has not received the requested maintenance records from our customerDriveTime requires a copy of our customer’s vehicle maintenance history to further explore her questions regarding the vehicle maintenanceAeverex initially denied the claim for the engine replacement, due to having no sufficient records of our customer’s vehicle maintenance (oil change receipts)We encourage our customer to contact our Customer Relations department a [redacted] for further assistanceWithout any further information, DriveTime is unable to accommodate our customer’s request to assist with the vehicle repairsOnce we receive the requested oil change records, DriveTime can then further review for possible assistanceWe apologize for any confusion or inconvenience this matter may have causedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted]

(Please see attached for full response)Later this same day, our customer contacted DriveTime to advise she decided she would like to return the vehicle and receive a refund of her down paymentShe further advised she would return to the dealership the following day to complete the process DriveTime advised we would send the necessary approvals to the dealership and the call was ended on amicable termsWe apologize for any frustration or inconvenience this matter may have causedOur customer has returned the vehicle and has received her down payment refundAdditionally, as a gesture of goodwill, we have sent our customer a $ [redacted] gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at ( [redacted] Thank you, Jessica HCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 16, 2009, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chrysler PT CruiserAttached you will find the Simple Interest Retail Installment Contract for your reference DriveTime had temporarily ceased and purged credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements and to comply with the Fair Credit Reporting ActWe apologize for any inconvenience to our customerWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsWe have begun to roll our updated credit reporting systems at this timeReporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-days As a goodwill gesture, DriveTime has mailed a $American Express gift card to the address listed on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

July 12, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our potential customer’s concernsOn July 12, 2016, DriveTime spoke with our potential customer to address his concerns He was concerned that the inventory was limited and he was not given a selection of vehicles to potentially leaseOur potential customer was informed that DriveTime’s inventory is constantly changing, and vehicle selection may be limited for a consumer based on their qualifications, and the inventory DriveTime currently has availableDriveTime has encouraged our potential customer to explore purchasing or leasing a vehicle with us in the futureWe apologize for any confusion or inconvenience this matter may have causedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You sold the vehicle at auction which should settle any amount that I owe You used my ex-husband's income to qualify me for this loan, but his name is not on the title or this account I would like the account details taken off my credit report and I owe you nothing I am looking at getting some information from my lawyer to seek legal action against Drive Time Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 17, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet SPickupThe vehicle came with a year/36,mile DriveCare Limited WarrantyAttached you will find the Retail Purchase Agreement and the DriveCare Limited Warranty Contract for your referenceOn June 20, 2011, an in-network repair facility filed a claim with DriveTime for the A/C high and low service fittingsAs these items were not covered under the terms of the DriveCare Limited Warranty, the repairs were not approved by DriveTimeOn page one of the DriveCare Limited Warranty, under “Exclusions,” it is stated: “Any part of the Vehicle not listed above or which is covered by a manufacturer’s warranty or recall is excluded from coverage under this Limited Warranty.” The DriveCare Limited Warranty states that DriveTime will offer three complimentary oil changes per year for the first three years of the customer’s vehicle ownership through Sears Auto CentersDriveTime has records indicating that we authorized a complimentary oil change for our customer on December 16, 2011, as well as on September 29, On July 19, 2014, DriveTime declined an oil change for our customer, as her DriveCare Limited Warranty had expired on February 16, On November 18, 2014, our customer requested three payment deferments due to a financial hardshipAs outlined in the Modification Agreement that our customer signed, these payment deferments moved her original maturity date from April 4, to May 16, Attached you will find the Modification Agreement for your referenceAs many of our customer’s payments were paid late, there was still a balance on her account when the loan reached its maturityOn July 1, 2015, our customer made one final payment of $171.00, which satisfied the loanAs only $was required to pay off the loan at that time, our customer was refunded the remaining $Our customer also made a payment of $on July 14, 2015, but this was returned to her bank account as the loan had already been fulfilledOn August 1, 2015, our customer contacted DriveTime and advised that she was owed a refund of $due to overpaying on the accountOn August 3, 2015, DriveTime contacted our customer and explained that the $she had paid as a down payment was not part of the loan that she had financed and would not be refunded to herWe advised her that her loan had been paid off according to the terms outlined in her Simple Interest Retail Installment Contract and Modification AgreementOn August 6, 2015, we contacted our customer and attempted to address her concernsWhile our customer demonstrated dissatisfaction with the situation, she advised she had no further questions at that timeWe encourage our customer to contact DriveTime’s Customer Relations Department at ###-###-#### with any further questions or concerns that may ariseWe apologize for any confusion or inconvenience that this matter may have causedAs a goodwill gesture, we have mailed a $American Express gift card to our customer’s address on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsBridgecrest has determined that the individual who filed the complaint is an authorized third party (ATP) on our customer’s accountFor our customer’s convenience, Bridgecrest allows customers the opportunity to add an authorized third party on their account who is able to speak to us, on their behalfHowever, an ATP is unable to make decisions or changes to the account.On May 22, 2017, our customer entered into a Simple Interest Retail Installment Contract (Contract) when he purchased a Chevrolet Equinox from DriveTimeThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)The vehicle came with a 30-day / 1,500-mile DriveTime Limited Warranty, administered by SilverRockOur customer elected to purchase an additional 5-year / 50,000-mile Vehicle Service Contract (VSC), also administered by SilverRockThe Contract, VSC, and the DriveTime Limited Warranty are attached for your referenceAs the VSC is an optional product our customer opted to purchase, he has the ability to cancel it at any time throughout the life of the loanOur customer signed and submitted the VSC cancellation forms to SilverRock, which was processed on June 20, A full refund of the product applied towards our customer’s remaining principal balance on June 29, Upon review of our customer’s account, DriveTime determined there was a transport request that was not processed or initiatedThe ATP initially contacted us on August 25, to express concerns with the vehicle not startingAlthough the VSC was cancelled, we offered to transport the vehicle to a nearby in-network repair facility (INRF) as a goodwill gestureThe tow was completed later that day....(continued on attached)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns.On June 25, 2015, a repair facility initiated a repair claim with AeverexThe repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concernsAeverex sent a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspectorThe report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replacedOn June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor.On July 15, 2015, the part was delivered to the repair facilityOn July 16, 2015, Aeverex approved the cost of all repairs reported for a total of $3,834.15.While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.On June 2015, as a goodwill gesture, we requested for a biweekly payment of $to be applied to our customer’s accountWe encourage our customer to contact our Customer Relations Department at ###-###-####, to better address his concerns.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTime Customer Relations

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

For full response, please see attachedOn November 4, 2017, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Nissan Versa Note from DriveTimeThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest) and is attached for your reference DriveTime had the opportunity to investigate our customer’s concernsWe determined that the mileage listed on our online advertisement was incorrectOn our website, it listed the mileage for the Nisan Versa Note as 18,655, whereas the actual mileage was 48,DriveTime sincerely apologizes for this misleading informationWe will be exploring all training opportunities with our dealership to ensure that our advertisements are an accurate representation of our vehicles and that all the contracting information is factual DriveTime has not been able to make contact with our customer since receiving her complaint on November 8, Our customer has since elected to return the Nissan Versa Note during her return periodAs a token of our apology, DriveTime has sent our customer a $ [redacted] gift card to her address on fileWe will continue our efforts to reach our customer in hopes of coming to an amicable resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.If this company doesn't feel like this car was sold to me with bad rotors that were already wearing out, then why offer anything at all? To say that I drove the car miles is absurd because I have owned several cars and rotors and brakes don't usually get replaced every 10k milesWhen I initially contacted them about the brakes that wasn't the mileage and how would customer relations know the mileage when only Averex asks the mileage on the car when you call in, not drive time customer service or customer relationsI did some research on these cars and pretty much every forum online about a Dodge Journey references complaints about the brake system failing even on brand new cars Also, customer relations left me a voice mail about the decision made after they made me contact a shop miles away for the diagnostic (which was already done on Saturday) and after [redacted] refused to send a diagnostic because drive time coincidentally terminated their contract with them after I filed this complaint with Revdex.comDrive Time didn't mention anything about $toward a diagnostic test because they knew the diagnostic test was completed, but they did offer to defer one $payment after I submit a receipt proving I have already had the work done and paid out of pocket and $was the lowest estimate I gotFour other mechanics in the city I reside quoted me from $to $Am I being forced to drive another miles to pay $312? This is ludacrisBut none of what customer relations offered me was mentioned in their response and if they are right or don't feel liable in any way, why offer anything? What I was offered was an insult and this morning around 645am something popped under my front driver side wheel and the brakes continously getting worseBy the time I'm able to get to Champion in Columbia SC, I may not have brakes at allI could've at least been offered a loaner car while mine is not working properly because the problem is only getting worseI am not satisfied.Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be as satisfactory to me As possible I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIf this is Drivetime's business practice, I don't suppose they will be in business long, considering the class action lawsuits against themThey can say all they like they didn't receive phone calls from meMy phone records show differentI know how call centers work, as I have my [redacted] certification, and I know that they are able to alter records to cover their mistakesIt must feel very good to so hoodwink the family of a United States Veteran, and then further bar that family from being able to resolve the situation by talking bad about that family to organizations that could have helped themYou are bad people Regards, [redacted]

January 23, 2016Revdex.com Ph(602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep Grand CherokeeIncluded with the vehicle came a day/mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.On page of the DriveCare Limited Warranty, under the section titled Coverage Exclusions, it states:“ (2) This Limited Warranty provides no benefits or coverage and We have no obligation under this Limited Warranty for: (l) a Breakdown caused by collision ”Prior to sale, all DriveTime vehicles are thoroughly inspected at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.At time of sale, DriveTime reviews a document titled “Customer Delivery Checklist” and provide a copy to our customersPage one of the “Customer Delivery Checklist” under Important Reminder, states:“Our focus in the multi-point point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”At the time of sale, our customer signed the “Customer Delivery Checklist,” attached for your review.On December 11, 2015, our customer contacted DriveTime and advised that the vehicle was involved in an accidentOur customer requested documentation stating that the vehicle passed inspection prior to sale DriveTime advised her that unfortunately, we would not be able to provide the requested documentation as it is for the internal use of DriveTimeOur customer understood.On January 15, 2016, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionDriveTime advised her that the documents she has requested are for the internal use of DriveTime employees and we would not be able to provide her with copies of the vehicle’s inspection report that was completed prior to purchaseDriveTime also advised her that due to the vehicle needing repairs after the accident occurred, DriveTime would not be able to provide her assistance with cost of the repairsOur customer understood.At this time, DriveTime is unable to accommodate our customer’s request for a bill reduction, as we are unable to provide assistance with the cost of repairs caused by a collisionWe encourage our customer to contact her insurance carrier for further instruction regarding the repairs.We apologize for any confusion or inconvenience this matter may have causedAs another goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceWe encourage her to contact our Customer Relations Department at 800-965-should she have any additional questions or concerns.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana C.DriveTime Customer Relations

October 12, Revdex.comPh(602) 264-5299Fax (602) 263- Re: Complaint # [redacted] To Who It May Concern: Thank you for bringing this matter to ourattentionWe appreciate the opportunity to address our customer’s concerns On August 3, 2015, our customer entered intoa Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005Nissan AltimaIncluded you will find the Closed End Motor Vehicle LeaseContract for your referenceAt the time of lease, our customers agreed tomake periodic payments of $the first being due August 22, 2015, followedby periodic payments of $every other SaturdayIn addition, ourcustomer’s lease vehicle required an amount due at signing of $1,295.00however; our customer only paid $towards the amount due at the time ofleaseTo compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional four payments of $inconjunction with our customer’s first four lease paymentsAttached you willfind the Simple Interest Retail Installment Contract for you reference On August 25, 2015, our customer contacted DriveTimeto make a partial payment towards her lease accountDriveTime accepted thepayment and informed our customer that until she satisfied the entire amount shewould still be considered in default due to the payment obligations not be met asoutlined in the Closed End Motor Vehicle Lease ContractBetween September 11, and September 25, 2015, ourcustomer contacted DriveTime multiple times to make partial paymentsAlthoughDriveTime accepted the partial payments we continued to inform our customer heraccount was in default as she was not meeting the contractual obligations asoutlined and agreed upon in her Closed End Motor Vehicle LeaseContractOn September 28, 2015, DriveTime exercised ourcontractual right to recover our customers vehicle since the account was 10days past due placing the account in defaultPlease refer to page of theClosed End Motor Vehicle Lease under the section Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other amount you owe under this Leasewhen we ask you for it;” On September 29, 2015, our customercontacted DriveTime to dispute her vehicles repossessionWe advised ourcustomer the repossession was valid as she had failed to uphold her paymentscheduled as outlined in the Closed End Motor Vehicle Lease ContractWeprovided the customer with the information and timeframe to redeem the vehicleOn September 30, 2015, our customeragain contacted DriveTime to dispute her vehicles repossessionOur customeradvised she felt DriveTime was not willing to work with her to address herconcernsWe advised our customer we had already carried the delinquency beyondour standard parametersWe advised our customer she would be responsible forthe delinquency and fees associated with the repossessionWe advised ourcustomer she would have until October 2, 2015, to redeem her lease vehicleOn October 1, 2015, our customeragain contacted DriveTime to dispute her vehicles repossessionWe advised ourcustomer as we had previously that the repossession was validOn October 2, 2015, we contacted ourcustomer to address her concernsOur customer advised she had arranged to pay$that day and would be willing to pay the remaining $by thefollowing MondayAlthough our customer was beyond the allotted redemptiontimeframe, DriveTime agreed to make a onetime exception and extend that timeframeuntil Monday October 5, Our customer advised she would pay the remainingbalance as agreed and would redeem the vehicle On October 5, 2015, DriveTime did notreceive a payment from our customer as previously arranged At this time, we have been unable to contactour customer after the missed payment arrangementDriveTime is willing toextend the redemption timeframe until Friday October 9, 2015, however we cannotextend the redemption timeframe beyond that pointWe encourage our customer tocontact the Customer Relations Department at 800-965-8043, to discuss herconcerns further We apologize for any confusion or inconvenience this matter mayhave causedDriveTime thanks the Revdex.com for their ongoingsupportShould you have any questions or concerns, please contact us bycalling us at 800-965- Sincerely, Josh S.DriveTime Customer Relations

Check fields!

Write a review of DriveTime

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

DriveTime Rating

Overall satisfaction rating

Description: AUTO DEALERS-USED CARS

Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

Phone:

Show more...

Web:

This website was reported to be associated with DriveTime.



Add contact information for DriveTime

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated