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DriveTime Reviews (1296)

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User Reviewer2120309 time 28.11.2016

style="margin: 0in 0in 0pt;">September 1, 2016  
Better Business Bureau
Ph. (602) 212-2232
Fax (602) 263-0997
 
Re: Complaint #********
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concern.
 
On August 25, 2016, as mentioned in our initial response, we spoke with our customer regarding her concerns. During that conversation, she stated that she was having transmission concerns, and could provide documentation to that effect. Our customer sent us her estimate via email. Attached you will find the transmission estimate for review.
 
On August 30, 2016, we contacted our customer to discuss the estimate. We advised that the estimate did not include any contact information for the repair facility that produced it, nor did it include any diagnostic information. In other words, the document does not state why the vehicle requires a transmission. She provided a phone number for the facility. She also stated that the vehicle would not go in reverse, and would not shift out of first gear.
 
That same day, we contacted the repair facility for more information. The individual we spoke with stated that they are a wrecking yard, and that the name listed on the invoice matches the name of an individual who does repair work out of the yard. The person we contacted had no knowledge of the estimate, and stated that he would ask the named individual to contact us.
 
Our customer has not provided us with the information required to make an informed decision regarding the nature of the issues with the vehicle. At this time, considering our customer’s dissatisfaction with our policies and procedures, we are willing to offer a settlement with the following terms:
FULL RESPONSE ATTACHED


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User Reviewer2120315 time 28.11.2016

August 31, 2016
 
Better Business Bureau
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # ********
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
During the contracting process, DriveTime required a proof of current income from our customer. DriveTime was lead to believe that the information provided by our customer was current and up to date. Under the terms of the Retail Installment Contract, we notify the customer that we may perform an after sale verification of any information provided to us. This includes the proof of income.
DriveTime provided our customer the opportunity to provide additional proof of his income when verification of his income and employment had failed. Additionally, we provided our customer with the option to return his vehicle if he was unable to provide proof of income. Our customer declined returning the vehicle and providing proof of income, therefore, DriveTime secured our collateral. 
Unfortunately, DriveTime is still unable to accommodate our customer’s request for a refund.  We encourage our customer to contact our Customer Relations department at 800-965-8043 for further assistance or questions he may have.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Jeremy R.
Customer Relations
DriveTime


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User Reviewer2121601 time 28.11.2016


I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The car will get the diagnostics done Friday morning. However, after all the money I've been out, the constant fighting to get DriveTime to pay for any repairs because nothing seems to be covered under the limited warranted, and the requests I've made since two weeks after purchasing the vehicle for them to either put me in a different car or reimburse my money so I can purchase a car that is mot a lemon, I will not consider this matter resolved until the diagnostics are complete and DriveTime does something other than offer to increase the length of my loan to make this matter right. The diagnostics is a nice first step, but it's merely that-one step in the right direction but is in no way a resolution to the issue.
Regards,
******** ********


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User Reviewer2121605 time 28.11.2016

Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 21, 2013, our customer entered into a retail installment contract when she purchased a 2006 Ford Escape. Our customer purchased a 3...

year/36,000 mile service contract administered by *******. The retail installment contract and Service Contract are included for your reference. We have been in contact with our customer and are working toward a resolution. As a goodwill gesture, DriveTime has credited $25.00 principal payment only to our customer’s account. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, ********* *. DriveTime Customer Relations


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User Reviewer2122373 time 28.11.2016

January 12, 2015 ******* *******Better Business Bureau *** ***** ********
*** ***** ********Re: Complaint # ********Dear Lyndsey*******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 26,...

2014, our customer entered into a Closed Ended Motor Vehicle Lease Contract, when she leased a 2006 Dodge Durango. The vehicle came with a Life of Lease Warranty. Included you will find the Closed Ended Motor Vehicle Lease Contract and Life of Lease Warranty for your reference. On December 31, 2014, our customer contacted DriveTime regarding the check engine light coming on right after receiving the vehicle from the shop. Since then, we have been working with our customer with different options and have come to an amicable resolution. On January 7, 2015, our customer went to the dealership and exchanged her vehicle for a 2004 Ford Expedition, free of the normal exchange fees. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ******** *****Sincerely, DriveTime Customer Relations


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User Reviewer2122135 time 28.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have included the paperwork that states the "NO FEE" for one time or auto pay. I am not willing to go on to auto pay. I also have not received and was told that I would never be receiving any kind of $4.50 credit she says that I have received. When I was contacted By phone by Drivetime about this matter. I was told that I was giving old paperwork. and that it did not matter any more. more over when I was at the dealership signing the paperwork they informed me that they were both audio and video recording the signing also informed me that what the paperwork states is final and NO verbal changes or promises can or could be made. I addressed the issue of making payments in detail which the manger refereed to this page in the paperwork. NOW they are saying the paperwork does not mean anything. also the lady that CALLED me keep referring to the fact that I called her when I keep stating that no she called me. then at the end of the phone call she stated "have you lawyer call us at this same number you called" I stated "again I did not call you, you called me" and then she hung up. So to clear the issue here the charge of $4.50 per payment the life of the lease is 30 month or 64 bi-weekly payments which is what they insist on. so $4.50 x 64 = $288.00. so now they want to charge me a added $288.00 on to which when signing was told that I would not have to pay that and given paperwork on it. so the way I see it is that they messed up in there training or there paperwork or whatever and now what me to eat it or to make it all better give me a $25.00 credit on $288.00 that is not right. DO THE RIGHT THING! you told me and gave me paperwork on the NO FEE you messed up and live by it. If you do not want to do that then you can return my $1000.00 down payment and I will return the Van.  
Regards,
******* ******


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User Reviewer2122651 time 28.11.2016

Thank you for bringing this matter to our attention.  We appreciate the opportunity to address our customer’s concerns.    On May 8, 2014, Go Credit reached out to our customer and came to an amicable resolution. Our customer was approved for a one-payment extension and...

has agreed to the terms and conditions of the modification. Go Credit thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact me by calling me directly at (***) ***-**** or via email at ***************************** Sincerely, ****** *****rCustomer Service Representative.


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User Reviewer2121887 time 28.11.2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made...

by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** **********


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User Reviewer2120609 time 28.11.2016

January 4, 2016

Jasmine Hill
Better Business Bureau
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # ********

Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

In June, our customer attempted to make payment arrangements that were only partially kept.  Our customer felt a DriveTime representative told him he only needed to make a partial payment.  While we certainly would have accepted a partial payment, the customer remains responsible for any remaining balance. 

In an attempt to assist our customer, we agreed to provide a two payment deferment that would bring his account current.  On December 29, 2015, DriveTime emailed our customer the loan modification documents to be reviewed, signed and submitted in order to process the two payment deferments previously agreed on. Once completed we encourage our customer to fax these documents to ************ or email to ***********************************

Unfortunately, we are unable to meet our customer’s request of crediting his account for one month of payments as it is our customer’s responsibility to make all payments due on the loan.

Without any new information, we are unable to further assist our customer. We encourage him to contact our customer relations department at ************ if he has any further concerns.

Should you have any questions or concerns, please contact us by calling us at *************
Sincerely,

****** **
DriveTime Customer Relations Department


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User Reviewer2120867 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are thoroughly inspected and cleaned at DriveTime inspection centers prior to arriving at the dealership. Providing a vehicle that has not been...

properly cleaned is not in keeping with DriveTime’s set standards of service. We sincerely apologize for releasing the vehicle to our customer in the manner she described.On June 24, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.When a customer purchases a vehicle from DriveTime, they are provided with an ******** ********* Vehicle History Report. The ******** ********* Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. Our customer was not provided with this report at the time of lease because this report is limited to customers who enter into a retail purchase agreement with DriveTime.At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day…"On July 1, 2015, our customer contacted DriveTime’s Corporate Offices to inquire about returning her vehicle. We informed our customer that she was past her one day return period and we would not be able to administer a refund if the vehicle was returned. We reminded our customer that she had entered into a Return Anytime Lease and referenced page 3, section 12, subtitle "Early Lease Termination" which states:"You may terminate (end) this Lease early. To do so, you must return the Vehicle to us and pay us the amount due at early end…"At this time, we are unable to accommodate our customer’s requests. On July 2, 2015, DriveTime’s Customer Relations Department reached out to our customer to discuss her concerns. Our customer confirmed that on a recent visit to the DriveTime Dealership we vacuumed the vehicle and returned it to her in a satisfactory condition. Our customer requested to return her vehicle due to her dissatisfying experience. We verified with our customer that her immediate issue had been resolved and informed her that if she chose to return her vehicle she would not receive a refund of her down payment.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,******* **DriveTimeCustomer Relations


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User Reviewer2120871 time 28.11.2016

Re: Complaint # ******** Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 21 2013, our customer entered into a Closed End Motor Vehicle Lease Contract with...

DriveTime when she leased a 2008 Chevrolet Impala. The Closed End Motor Vehicle Lease Contract has been attached for your review. On June 11, 2015, at six days past due, DriveTime enabled the buzzer on our customer’s vehicle to make her aware of her past due payment. On June 16, 2015, at 11 days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to section 11 in the Closed End Motor Vehicle Lease Contract labeled “Default, Repossession and Other Remedies”: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it….If you are in default, after waiting any time the law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”On June 17, 2015, the vehicle was recovered. Our customer contacted DriveTime, and we advised her of the fees she would need to pay to redeem the vehicle in addition to her past due payment amount. We informed our customer that she had 48 hours to redeem the vehicle and gave her the phone number DriveTime had on file for the recovery agent that was holding the vehicle. On June 18, 2015, our customer contacted DriveTime and paid the $480.72 required to redeem the vehicle. Our customer expressed concerns that she had not been able to reach the recovery agent, and after some research, we provided her with an alternate phone number for them. By this time, the recovery agent had closed for the day, and our customer was required to wait until the next day to pick up the vehicle. On June 19, 2015, our customer contacted DriveTime with concerns that she had still not been able to reach the recovery agent, and no one there had been returning her calls. We placed a call out to the recovery agent and once we had a representative on the phone, we transferred our customer so she could arrange to pick up the vehicle. Later that day, our customer contacted DriveTime again and advised she wished to be compensated for the inconvenience and confusion the situation had caused her. On June 26, 2015, we contacted our customer and addressed her concerns. At this time, we are unable to accommodate our customer’s request to be reimbursed for her $275.00 redemption fees, as the recovery of the vehicle was rightful. However, we advised our customer we would offer her a two day per diem credit of $29.39 for the two days that she did not have the vehicle after she paid to redeem it on June 18. Our customer was satisfied with this resolution, and we ended our correspondence on amicable terms. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************. Sincerely, ******** *.DriveTime Customer Relations


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User Reviewer2121127 time 28.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be uploading and sending my credit report that was pulled in November 2014 showing that Drive Time has not been reporting my payments prior to January 2015. This lack of reporting has caused me to miss out on the opportunity to purchase a home and, as of recently, unable to purchase a new car. I am dissatisfied with my current car to no end and due to Drive Time's false advertising I feel trapped in this car. I also, went to Drive Time after 24months of making payments on the 2008 Hyundai feeling confident that I could now trade it in for something I liked. I was told, by the Drive Time-Sales Rep, at the time I bought the car, that I would be allotted to upgrade my car after 24months without a down payment. The Drive Time-Sales Rep from couple weeks ago stated that I would need to pay my car down to $4,500 before being able to trade it in. I am requesting that my contact ends with Drive Time without penalty or a credit is put towards my principal in the amount of $2,000.
Regards,******** *****


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User Reviewer2120885 time 28.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Never received any of the above items mention
Regards,
******* ******


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User Reviewer2122427 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns.
We have tried to reach the non-customer via the phone number provided on her complaint and have been unsuccessful. However, we have addressed her concerns...

accordingly.
On October 31, 2014, the non-customer stated she received a text message addressed to "*******." She stated another text message was sent again on November 5, 2014, regarding the same matter. In both cases, she replied, "STOP" in attempt to stop the texts.
After researching the matter further, we established there was a glitch in our system in which a multitude of people received the same text message addressed to a "*******." We apologize for any inconvenience or confusion this might have caused along with the negative experience that occurred. We have added the phone number provided to the Do Not Call list so no further texts messages or phone calls can be made.
As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the non-customer.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
Sincerely,
Leah B.
DriveTime
Customer Relations


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User Reviewer2122453 time 28.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I rejected the response because I called drive time when I was on the side of the road because my battery was dead. I was told that is not covered under your warranty. I asked for a supervisor, and kept getting hung up on. In addition to that, I was told the warranty is for 50,000 miles, not 36,000.
Regards,
Simone Gary


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User Reviewer2164182 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 23, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 VOLVO S40 FWD. The vehicle came with a 36 month/36,000...

mile DriveCare Limited Warranty, administered by Aeverex. The retail installment and warranty are attached for your reference.
On July 15, 2013, a claim was filed for the radiator fan and coolant. The claim was fully approved under the limited warranty.
On December 2, 2013, a claim was filed for the coil pack. The claim was denied under the limited warranty. The coil pack is a non-covered component under the limited warranty. Between March 23, 2013 and December 2013, our customer drove 42,576 miles.
On March 13, 2014, our customer sent an email to DriveTime expressing his concerns with repairs needed on his vehicle. Our customer was advised to send receipts for any out of pocket expenses, to be reviewed for possible payment assistance. Our customer advised us he was unsure if he wanted to stay in the vehicle due to the repairs.
On April 25 and 28, 2014, we attempted to contact our customer to discuss his BBB complaint. We have been unable to get in touch with our customer.
At this time, we are unable to accommodate our customer’s request for a refund or delete the trade lines. We encourage our customer to contact us at ###-###-####, to discuss his account.
As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
******* **
DriveTime
Customer Relations


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User Reviewer2122711 time 28.11.2016

Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 8, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract when he leased a 2005 Chrysler Sebring. The vehicle came with...

a life of lease limited warranty, administered by *******. The lease contract and limited warranty agreement are included for your reference. On March 11, 2014, our customer contacted ******* about an alignment. ******* advised him alignments are not covered per the limited warranty agreement. On March 15, 2014, a repair facility contacted ******* and stated an alignment needed to be completed. The repair facility also stated there was noise coming from the brakes. The claim was denied as a non-covered component per the limited warranty. We have been in contact with our customer and have reached an amicable resolution. Drivetime agrees to: ? Refund our customer’s down payment in the amount of $895 Our customer agrees to: ? Release possession of the vehicle to Drivetime As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, ********* *. DriveTime Customer Relations


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User Reviewer2121443 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 8, 2014, our customer entered into Closed End Motor Vehicle Lease contract when he leased a 2006 Kia Sorento. The vehicle came with a Driver’s Seat Limited Warranty...

and Maintenance Program, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease contract and the DriveTime Driver’s Seat Program agreement for your reference. On June 9, our customer brought the vehicle into a repair facility and a claim was filed through the warranty for an engine replacement. Due to a non-covered component causing damage to the motor assembly, the repair was denied under the terms of the limited warranty. On June 10, we contacted our customer to address his concerns. During our conversation, we informed our customer we would place him into a new lease vehicle. As a courtesy, we waived the $500 exchange fee and over-mileage fee due. DriveTime transferred our customer’s original down payment towards the new lease vehicle and retained one payment for use of the original lease vehicle. Our customer agrees this course of action has adequately addressed his concerns; and at this time, we have reached an amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s first payment. DriveTime thanks the Better Business Bureau for their support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,
**** ** DriveTime Customer Relations


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User Reviewer2122211 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 06, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2010 Jeep Patriot. All lease vehicles come with a Life of...

Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty contract for your reference.At the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states:"… Having driven it no more than 70 miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…"Attached you will find the Driver’s Seat Vehicle Return Agreement for your review.On May 07, 2015, our customer returned to the dealership where he leased the vehicle at, to express concerns of a noise on the vehicle. Our customer was then referred to utilize the limited warranty agreement and take the vehicle to be diagnosed at an in network repair facility.Later that day, DriveTime offered to waive the $200 dollar restocking fee, as outlined on the Driver’s Seat Vehicle Return Agreement, if our customer contracted into another leasevehicle with DriveTime. Our customer declined our offer and proceeded to terminate his Closed End Motor Vehicle Lease Contract with DriveTime.Our customer paid $1,045 to enter the Closed End Motor Vehicle Lease Contract with DriveTime. DriveTime retained the $200 restocking fee and $135 in over mileage fees from our customer’s down payment. DriveTime refunded $510 to our customer’s credit card at the dealership and will be refunding $210 via check, totaling $720.At this time, we are unable to accommodate our customer’s request to refund the full down payment. DriveTime attempted to make exceptions for our customer to remain in the Closed End Motor Lease Agreement, but our customer chose not to accept our offer.As a goodwill gesture, DriveTime will send an additional refund check of $45.00 to our customer for the miles he had to drive to return the vehicle to the dealership from his home.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,
****** *.DriveTimeCustomer Relations


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User Reviewer2122467 time 28.11.2016

October 22, 2014
Lyndsey Mullens
Better Business Bureau
Ph. ###-###-####
Fax ###-###-####
Re: Complaint # ********
Dear Ms. Mullens,
Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.
On October 29, 2010, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2005 Chrysler Pacifica.
On September 6, 2014, our customer took advantage of our DriveTime Champ Program and upgraded from her 2005 Chrysler Pacifica to a 2009 Hyundai Sonata. At the time of sale, our customer elected to purchase the following optional products: GPS SkyLink service, vehicle service contract and GAP coverage, administered by Aeverex.
Our Champ Program allows our customers to trade in their vehicle with typically no money down and possible lower APR. Our customers qualify for this program when their remaining balance is $4,500 or less and payments have been made on time.
At the time of sale our customer’s APR went from 27.829 % to 23.228%.
On September 09, 2014, our customer utilized the Vehicle Return Program. Later that day, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2010 Chrysler Sebring. At the time of sale, our customer elected to purchase the following optional products: GPS SkyLink service, vehicle service contract and GAP coverage, administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract, GAP coverage, GPS SkyLink, and the Vehicle Service Contract for your reference.
DriveTime offers a Vehicle Return Program, which allows our customers the ability to return the vehicle and terminate their contract. Our customers must return the vehicle to
the dealership they purchased from within five (5) calendar days. Attached is the Retail Purchase Agreement for your review.
On September 16, 2014, our customer contacted us requesting to cancel her GPS Skylink service. We advised our customer the GPS Skylink service is not refundable. However, as a one-time courtesy, we offered our customer the opportunity re-contract without the GPS SkyLink service. To date, our customer has not visited our dealership to re-contract. This offer has expired.
At this time, we are unable to accommodate our customer’s request to lower her interest rate. As a goodwill gesture, DriveTime has credited our customer’s principal balance $495.00 for the GPS SkyLink service. We encourage our customer to contact Aeverex regarding GAP coverage cancellation.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations


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Category: AUTO DEALERS-USED CARS

Address: 1720 W Rio Salado Pkwy, Tempe, AZ, 85281-6590

Website: http://www.drivetime.com/

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