DriveTime

January 23, 2016Revdex.com Ph(602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep Grand CherokeeIncluded with the vehicle came a day/mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.On page of the DriveCare Limited Warranty, under the section titled Coverage Exclusions, it states:“ (2) This Limited Warranty provides no benefits or coverage and We have no obligation under this Limited Warranty for: (l) a Breakdown caused by collision ”Prior to sale, all DriveTime vehicles are thoroughly inspected at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.At time of sale, DriveTime reviews a document titled “Customer Delivery Checklist” and provide a copy to our customersPage one of the “Customer Delivery Checklist” under Important Reminder, states:“Our focus in the multi-point point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”At the time of sale, our customer signed the “Customer Delivery Checklist,” attached for your review.On December 11, 2015, our customer contacted DriveTime and advised that the vehicle was involved in an accidentOur customer requested documentation stating that the vehicle passed inspection prior to sale DriveTime advised her that unfortunately, we would not be able to provide the requested documentation as it is for the internal use of DriveTimeOur customer understood.On January 15, 2016, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionDriveTime advised her that the documents she has requested are for the internal use of DriveTime employees and we would not be able to provide her with copies of the vehicle’s inspection report that was completed prior to purchaseDriveTime also advised her that due to the vehicle needing repairs after the accident occurred, DriveTime would not be able to provide her assistance with cost of the repairsOur customer understood.At this time, DriveTime is unable to accommodate our customer’s request for a bill reduction, as we are unable to provide assistance with the cost of repairs caused by a collisionWe encourage our customer to contact her insurance carrier for further instruction regarding the repairs.We apologize for any confusion or inconvenience this matter may have causedAs another goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceWe encourage her to contact our Customer Relations Department at 800-965-should she have any additional questions or concerns.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana C.DriveTime Customer Relations

October 12, Revdex.comPh(602) 264-5299Fax (602) 263- Re: Complaint # [redacted] To Who It May Concern: Thank you for bringing this matter to ourattentionWe appreciate the opportunity to address our customer’s concerns On August 3, 2015, our customer entered intoa Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005Nissan AltimaIncluded you will find the Closed End Motor Vehicle LeaseContract for your referenceAt the time of lease, our customers agreed tomake periodic payments of $the first being due August 22, 2015, followedby periodic payments of $every other SaturdayIn addition, ourcustomer’s lease vehicle required an amount due at signing of $1,295.00however; our customer only paid $towards the amount due at the time ofleaseTo compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional four payments of $inconjunction with our customer’s first four lease paymentsAttached you willfind the Simple Interest Retail Installment Contract for you reference On August 25, 2015, our customer contacted DriveTimeto make a partial payment towards her lease accountDriveTime accepted thepayment and informed our customer that until she satisfied the entire amount shewould still be considered in default due to the payment obligations not be met asoutlined in the Closed End Motor Vehicle Lease ContractBetween September 11, and September 25, 2015, ourcustomer contacted DriveTime multiple times to make partial paymentsAlthoughDriveTime accepted the partial payments we continued to inform our customer heraccount was in default as she was not meeting the contractual obligations asoutlined and agreed upon in her Closed End Motor Vehicle LeaseContractOn September 28, 2015, DriveTime exercised ourcontractual right to recover our customers vehicle since the account was 10days past due placing the account in defaultPlease refer to page of theClosed End Motor Vehicle Lease under the section Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other amount you owe under this Leasewhen we ask you for it;” On September 29, 2015, our customercontacted DriveTime to dispute her vehicles repossessionWe advised ourcustomer the repossession was valid as she had failed to uphold her paymentscheduled as outlined in the Closed End Motor Vehicle Lease ContractWeprovided the customer with the information and timeframe to redeem the vehicleOn September 30, 2015, our customeragain contacted DriveTime to dispute her vehicles repossessionOur customeradvised she felt DriveTime was not willing to work with her to address herconcernsWe advised our customer we had already carried the delinquency beyondour standard parametersWe advised our customer she would be responsible forthe delinquency and fees associated with the repossessionWe advised ourcustomer she would have until October 2, 2015, to redeem her lease vehicleOn October 1, 2015, our customeragain contacted DriveTime to dispute her vehicles repossessionWe advised ourcustomer as we had previously that the repossession was validOn October 2, 2015, we contacted ourcustomer to address her concernsOur customer advised she had arranged to pay$that day and would be willing to pay the remaining $by thefollowing MondayAlthough our customer was beyond the allotted redemptiontimeframe, DriveTime agreed to make a onetime exception and extend that timeframeuntil Monday October 5, Our customer advised she would pay the remainingbalance as agreed and would redeem the vehicle On October 5, 2015, DriveTime did notreceive a payment from our customer as previously arranged At this time, we have been unable to contactour customer after the missed payment arrangementDriveTime is willing toextend the redemption timeframe until Friday October 9, 2015, however we cannotextend the redemption timeframe beyond that pointWe encourage our customer tocontact the Customer Relations Department at 800-965-8043, to discuss herconcerns further We apologize for any confusion or inconvenience this matter mayhave causedDriveTime thanks the Revdex.com for their ongoingsupportShould you have any questions or concerns, please contact us bycalling us at 800-965- Sincerely, Josh S.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract for a Mercury MontereyOur customer signed a contract agreeing to make bi-weekly payments of $beginning on July 12, Included you will find the Closed End Motor Vehicle Lease for your referenceOn July 12, 2014, a payment was due for $Our customer did not make the payment as scheduledOn July , 2014, DriveTime activated a buzzer within the vehicle as a courtesy to alert our customer of the past due balanceThe buzzer is a device that activates upon ignition, which emits a noise to alert our customers when they are in default of the lease agreementOn July 26, 2014, a payment was due for $making our customer $past dueOn August 1, 2014, DriveTime recovered its collateral due to non-paymentOn August 6, 2014, DriveTime contacted our customer to clarify the collection processesOur customer acknowledged our processes and had no further questions At this time, DriveTime is unable to accommodate our customer’s request of a full refundAs a goodwill gesture, DriveTime has applied a $credit to our customer’s outstanding balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] ** DriveTime Customer Relations

I simply don't agree with some of this response:I am out of pocket $on repairs a warranty was supposed to cover on an "engine" issue, I didn't opt out, the warranty and a tracking system was added to the bill.I don't believe the vehicle was properly inspected, the front brakes completely failed after just two months of me driving the vehicle.The rear door isn't a cosmetic issue, where theft could occur, I believe that's a safety and security issue.I can fax a copy of the latest repair bill, will it take three months for a proper response like it did last time?

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsA customer’s approval for financing is subject to our receipt of documentation from our customerThe documents may include a proof of income, proof of residence, and a driver’s licenseThis allows us to confirm the identity of our customer and the accuracy of the information provided to usAt the point of sale, our customer provided the attached proof of income for her current employmentOn February 19, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a GMC EnvoyOur customer also elected to purchase a year/36,mile Limited Warranty administrated by AeverexIncluded you will find the Simple Interest Retail Installment Contract and Limited Warranty for your referenceOur customer also had the opportunity to sign and review the following documents: Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime Included you will find a copy of the above referenced documents for your review In addition, our customer signed and reviewed the attached Optional Products-DisclosureOur customer elected to purchase the following optional products: - DriveCare Powertrain Protection - GAP Coverage - GPS These optional products would be added to the price of the vehicleOn December 11, 2014, our customer voluntarily returned the vehicle to DriveTimeOn December 30, 2014, a prorated refund of $for the GAP insurance was applied to our customer’s accountOn December 31, 2014, a prorated refund of $1,for the vehicle service contract was applied to our customer’s accountOn January 2, 2015, the proceeds of $4,from the vehicle being sold at auction were credited to our customer’s accountOur customer’s current payoff is $6,for the remaining principal balance and interest: - Principal: $5,- Interest: $ At this time, we are unable to accommodate our customer’s request to refund monies paid and delete the trade line from her credit reportHowever, we are offering the following resolution: DriveTime agrees to: - Waive deficiency balance of $6,- Submit an update to all three (3) major Credit Bureau reporting agencies to report DriveTime trade line SETTLED CHARGE-OFF In exchange, Customer agrees to: ?- Remit payment to DriveTime via certified funds in the amount of $1,Our customer will be required to sign a Full Settlement and Release of Claims if she decides to take advantage of this offerThis settlement offer is good until February 6, As a goodwill gesture, DriveTime has mailed a $ [redacted] gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

January 21, Revdex.com Re: Complaint # [redacted] Dear MsHill, When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the accountOur customers are able to set payment arrangements on the account with a loan advisorIf these arrangements are made and kept, attempts for contact will ceaseOn May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet UplanderOur customer also opted to purchase a year/50,mile DriveCare Plus Protection Package, administered by AeverexAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $176.51, beginning on June 15, Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your referenceOn October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by approving the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,At that time, we requested that our customer cure her delinquency balance of $That same day, our customer made a payment of $361.70, bringing her account currentThe next day, our customer’s regular bi-weekly payment of $came dueSince that time, when the account has fallen delinquent, DriveTime has made attempts to contact our customer in regard to curing her delinquency balanceAt this time, we have placed a cease-and-desist on our customer’s account per her request so no further calls will be placed out to herIf our customer wishes to discuss her account in the future, she will be required to contact DriveTimeAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceSincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to provide an update regarding Ms [redacted] ’s complaint.Since Ms [redacted] ’s initial Revdex.com complaint in November, [redacted] has received five additional credit disputes alleging that inaccurate information or fraudulent activity is being reported [redacted] has responded to each of these allegationsIn response to allegations of fraud, [redacted] requests that the complainant submit all necessary information to complete a fraud investigation: a copy of their government issued identification, social security card, and a police report or notarized affidavit of identity theftAs Ms [redacted] failed to include the necessary documentation with her complaint, she was sent a letter indicating that there is insufficient information to complete a review of her disputeAdditionally, as [redacted] knows the customer as [redacted] , she will need to submit any direct dispute under that name and include her account number until she should choose to update her account information with us.Through additional correspondence with Ms [redacted] , [redacted] has received the requested documents and confirmed that the person who walked into the DriveTime dealership to purchase and finance the vehicle described is the complainant, Ms [redacted] In our review of the customer’s account and documents, we have found that:• There are no inconsistencies in our ability to contact or be contacted by the customer using the phone numbers provided by the customer shortly after sale and the address that the customer provided at the time of sale.• Ms [redacted] has contacted [redacted] from the phone number listed as her own on the complaint and police report since October During these conversations, Ms [redacted] has never alleged fraudThese calls all focused on curing the account balance• When contacting [redacted] , Ms [redacted] has been able to confirm her demographic information and social security number in order for agents to locate her account.• During the time that the vehicle was out for repossession, we were able to locate the vehicle at Ms [redacted] ’s home address, as provided at time of sale and verified during calls.• Information presented by the customer at time of sale – her name, social security number, pay stubs, and address – indicate that she is the same person as presented in the additional documents requested during the fraud investigation.• Allegations of identity theft on the account began after [redacted] allowed the customer to reinstate her account and informed her that there are no additional modifications to the loan are available.• When [redacted] requested copies of the Ms [redacted] ’s driver’s license, social security card, and a copy a signed affidavit of identity theft or police report, we were provided with illegible documents on several occasionWhen we finally received legible copies of her driver’s license and social security card, we found that they were issued to [redacted] Rosetta HughesWe believe that this is Ms [redacted] ’s new married name.A detailed timeline of events is below.On September 21, 2017, Ms [redacted] contacted [redacted] to request a payment amount and due date modificationWe explained to Ms [redacted] that she does not qualify for any modifications at this point in her loan and she disconnected the lineSince September 13, 2017, her loan was modified to require principal only paymentsIn other words, her account does not accrue interestSince September 13, 2107, Ms [redacted] has not made a paymentYet, for over two months, she continues to possess and drive her car.On September 25, 2017, Ms [redacted] began filing credit dispute complaints with the CRAsAs of January 4, 2018, Ms [redacted] has filed eleven disputes with the CRAs alleging inaccurate information or fraud [redacted] responded to the credit bureaus to inform them that all information was accurate as reported.On October 24, 2017, [redacted] received an escalated call from Ms [redacted] who was upset about how the vehicle repossession was reflected on her credit reportWe explained, since the account is in charge off status, it will reflect as such until the loan has been paidOnce the account has been paid in full, it will then be updated to a status of paid-charge off and will reflect as such for seven years

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chrysler Town & CountryOur customer’s vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer also purchased a year/50,mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, the DriveCare Limited Warranty Agreement, and the Vehicle Service Contract for your referenceOn July 24, 2014, our customer contacted Aeverex and advised them she had concerns about a brake noiseAeverex referred our customer to a repair facility to have her vehicle diagnosedOn July 28, 2014, the repair facility filed a claim with AeverexThey advised that there was no safety concern with our customer’s brakesAs our customer was within the first days and 1,miles of her loan, Aeverex covered the brake diagnosis under the terms of the DriveCare Limited WarrantyOn July 31, 2014, our customer contacted DriveTime with concerns that the brake repairs were not being coveredAs a goodwill gesture, DriveTime approved our customer’s front brake pad and rotor repairs in full, despite there being no diagnosed safety concernOn October 16, 2014, our customer contacted Aeverex with engine concernsAeverex referred our customer to a repair facility to have these issues diagnosedNo claim was filed by a repair facility in regards to this matterOn February 27, 2015, our customer contacted Aeverex with further concerns about engine issuesAeverex referred our customer to a repair facility to get the vehicle diagnosedOn March 2, 2015, a repair facility filed a claim with Aeverex for the thermostat, heater hose, and intake gasketThese components are not covered under the Vehicle Service Contract, and were therefore not approved by AeverexOn March 9, 2015, our customer contacted Aeverex with concerns that the repair facility had misdiagnosed the issues with her vehicleAeverex authorized our customer to take her vehicle to an out-of-network repair facility for a second opinionAs a goodwill gesture, we agreed to waive the deductible if the repairs were covered under the Vehicle Service ContractTo date, there is no claim on file with Aeverex from an out-of-network repair facilityOn March 26, 2015, we reached out to our customer and attempted to address her concernsWe offered our customer payment deferments if she sent in receipts for her previous out of pocket repair expensesWe also encouraged her to take her vehicle to an out-of-network repair facility for further diagnosis so we could review options to assist with her mechanical issuesOur customer declined both these offers and stated she would seek legal action and then ended the callAt this time, we are unable to accommodate our customer’s request to return her vehicle and receive her down payment backWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,DriveTimeCustomer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am in a leased vehicle with Drive Time since October of When I went back to pick up the vehicle I was advised that the car was still in the service department and that they were closed so I couldn't get it until that MondayDrive Time advertises that they perform a point inspection on every last one of their vehiclesWithin two to three months of having the vehicle, I had to get it towed and was without transportation for a week, due to the transmission having to be rebuiltThen on 9/7/2015, not even a year later, the battery light came on and the car shut downI again had to have the vehicle towed and it was the alternator that had to be replaced, along with the serpentine beltThen on 9/10/15, the check engine light came onEven though cars have mechanical issues, there is no way that a point inspection was done on this vehicleOn 9/10/15, I sent an email to customer service and when they called, the only thing that he could offer was for me to take it back to the mechanicI missed three hours of work on Tuesday that I did not get paid forPaid $for a cab,$deductible, and $for the serpentine beltI advised that I could not keep missing work to take the car in and that I didn't have money to keep calling a cabSo he said that my car note was past due and that they had put out a call to have the vehicle picked upI said well I had the money until all of this happened and I can pay it in the morningHe advised that I needed to make a payment today and they could not cancel the repossession until I made a paymentHe also advised that I could turn the car in and get the $credit that I have earned and get another vehicle, but I would still have to put some money with thatI do not feel as though Drive Time as done anything to stand behind their claim of their vehicles being thoroughly inspected before they sell or lease them Regards, [redacted]

Hello,While most of this response is accurate, I would like to add that at no time and no where on Bridgecrest's Lease contract does it state any protocol regarding recallsIt simply says that the vehicle is thoroughly checked before being offered for sale.I do question this as the vehicle had to have over $worth of repairs done to it within months of purchasing itI never made an issue about the repairs even tho they were substantial and safety relatedEntire rear shocks and replacement of all tires as there were three different sizes of tires on the vehicle when I began the lease.I am fine with the offer to use those "credits" and get into another vehicle, however, all that information has not been accurately sent to the dealership I contacted per the Representative's instructions.I am still waiting for the Lease credit information to be sent so that I can get into another vehicleThank you for your time [redacted]

February 2, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn October 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceOn October 28, 2015, our customer contacted Aeverex with multiple vehicle concernsAeverex authorized the use of an out-of-network repair facility as an exception due to our customer’s low mileage at the timeOn November 25, 2015, out-of-network repair facility filed a claim with Aeverex for the battery, an oil change, oil pan, rear upper control armAs none of these items were covered under the Vehicle Service Contract, Aeverex denied the claimOur customer contacted DriveTime for possible assistanceOn November 30, 2015, the in network repair facility called Aeverex to add battery protection pads, oil pan bolts, sunroof assembly, and cross memberOn December 3, 2015, our customer contacted DriveTime to discuss the repair concernsAt that time a Customer Relations agent advised that after review we would make a one-time exception to cover the repair of the cross member for $Our customer would be responsible for the remaining repairs CONTINUED IN FULL RESPONSE

January 11, Revdex.com Re: Complaint # [redacted] Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mini CooperAt time of sale, our customer opted to purchase a Vehicle Service Contract administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceOn June 22, 2015, our customer canceled her Vehicle Service contract through AeverexAt that time, her policy became inactive and a pro-rated refund of the product was applied to our customer’s principal balanceOn January 4, 2016, our customer contacted DriveTime in regard to a rust concerns she was experiencing with the vehicleWe advised our customer to have the vehicle taken to an in-network repair facility to diagnose the vehicleWe encouraged our customer to have the in-network repair facility provide an estimate and pictures of the vehicle to DriveTime to review for possible assistanceOn January 7, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer once an estimate and pictures of the rust concern are received, we will be able to further review for possible assistanceAs a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

On April 13, a gentleman from DriveTime, Brody called and offered to apply $to my account as compensation for payments being distributed/applied to my account incorrectlyI TOLD BRODY I WOULD THINK ABOUT IT AND CALL HIM THE NEXT DAYI DID NOT AGREE TO HIS OFFER AND TOLD HIM I WANTED TO DISCUSS IT WITH MY FAMILY BEFORE I ACCEPTED IT Please see attached PDF for further information

February 1, Revdex.com Re: Complaint # [redacted] Dear Ms***, We appreciate the opportunity to re-address our customer’s concernsWhen our customer’s accounts become delinquent, DriveTime makes attempts to contact our customer to cure the delinquency balanceAt that time, our customer has the ability to set payment arrangements with our loan advisorsIf a payment arrangement is made and kept, contact with our customer to cure the delinquency balance will ceaseOn November 10, 2015, our customer contacted DriveTime to place a call restriction on her account so DriveTime would no longer be able to contact herWe advised our customer we would not be able to contact her and she would be responsible for contacting us with any concernsOn December 8, 2015, our customer contacted DriveTime in regard to a check they had mailed in for payment of the vehicle on November 20, DriveTime advised our customer we would need 24-hours to review and our customer would need to contact DriveTime as she wished to maintain contact restrictions on her accountOn December 15, 2015, a payment of $was posted to our customer’s account from a check that was mailed inAt that time, our customer’s account reflected as currentOn December 18, 2015, a bi-weekly payment of $became dueOn December 26, 2015, at days past due, our customer returned the vehicle to a DriveTime sales lot as a voluntary surrenderAt that time, our customer’s account was updated to reflect as a charge-off voluntary surrenderWithout any new information, DriveTime is unable to further assist our customerIf our customer has any additional concerns, we encourage her to contact our customer relations department at ###-###-####Should you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until/for the business to perform this action and, if it does, will consider this complaint resolved.I simply need to have what I am paying for and what was promised An appointment has been set up with one of the Drive Time repair centers in Raleigh upon my return from my Christmas Travels on January 11, I look forward to this matter being resolved AND I really appreciate the Corporate Office stepping in to assist since the local Raleigh Office did not For your review, I have attached the Car Sticker for the vehicle that I purchased and used this Car Sticker as a decision to purchase the vehicle from Drive Time Happy New Year and Regards, [redacted]

On October 19, 2017, we contacted our customer and addressed her concernsWe advised our customer that should she opt to stay in the vehicle, we would be unable to accommodate her request for her DriveTime trade line to be removed from her credit reportingHowever, if our customer was in any way dissatisfied with her purchase, we informed her that she could utilize the VRP and return the vehicle to DriveTime by the end of business on October 23, Subsequently, her DriveTime trade line would be deletedOur customer expressed satisfaction with her most recent experiences with DriveTime, and we ended our correspondence on amicable terms We deeply apologize for the issues our customer encountered during her sales experienceWe will be reviewing the situation internally to ensure all corrective action and training opportunities are addressedAs an apology for initially providing our customer with the incorrect down payment amount and for being unable to sell her the vehicle in which she was originally interested, we have sent her a voucher for three free oil changes at one of our partner repair facilities

July 30, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a [redacted] Included you will find The Simple Interest Retail Installment Contract for your referenceOn July 22, 2014, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has agreed to exchange our customer into a new vehicleOn July 25, 2014, our customer completed the exchange into another vehicleAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, [redacted] ** DriveTime Customer Relations

[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I explained to Drive Time that Im aware its a used vehicle but the car had electrical problems when they gave it to meAfter getting work done, my driver side passenger door still only opens from the outside when it wants toI have lost my job due to all the times I had to take this car to the shopDrive time says they wont be able to at least cover my past due paymentsThis has been the worse experience of my life and I don't want to do business with them at all

For full response, please see attachedOn May 9, 2017, DriveTime contacted our customer to advise after reviewing the needed repairs, we would offer to rescind Customer’s current vehicle lease contractThis would give Customer theoption to lease a different vehicle of similar gradeCustomer explained he would prefer to continue with the current lease contractWe explained no further exceptions to the warranty would be offered and he would be responsible for any non-covered repairs neededOur customer accepted this option and the call was concludedOn May 18, 2017, our customer contacted DriveTime to advise he has been unable to complete the repairs to the vehicleAfter reviewing the estimate, we explained we would be willing to offer our assistance with repairs by paying for half of the total cost $4,We explained we would offer to pay $2,and our customer would be responsible for the remaining $2,On June 16, 2017, our customer contacted DriveTime to inquire about assistance with the needed repairsWe explained our offer of assistance could still be acceptedCustomer accepted the offer of paying for 50% of the repairs while DriveTime covers the other 50% as a goodwill gestureCustomer also asked about compensation for the time the vehicle has been inoperableWe explained we would be willing to review crediting his account based on the number of labor days needed for the repairs once completedCustomer accepted and the call was ended on amicable termsWe apologize for any inconvenience or frustration this matter may have causedAt this time, we have made five (5) unsuccessful attempts to contact our customer to discuss his concernsWe encourage him to contact our Customer Relations department [redacted] should he wish to discuss the situation further