DriveTime

Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 14, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a Chrysler SebringThe vehicle came with a Vehicle Service Contract for the life of the lease, administered by AeverexAttached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your referenceAt the time of sale, our customer agreed to make semi-monthly payments of $beginning December 1, Since that time, our customer has had three (3) payments become due and she has not made any of those paymentsOn page of the Closed End Motor Vehicle Lease, under section titled Defaults, Repossessions, and Other Remedies, it sates: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this lease (d) You lose possession of the vehicle by confiscation, forfeiture or other involuntary transfer If you are in default, after waiting any time the Law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due; (e) Take (repossess) the Vehicle wherever we may find it ” On November 23, 2015, our customer contacted [redacted] and stated concerns with the vehicle running loud and shaking when accelerating [redacted] advised our customer to take the vehicle into our in-network repair facility for diagnosticContinued (Full version provided to the Revdex.com)

I was told by a representative, that all owed was the in JulyThe deferment they told me about, still holds me accountable for the customer service reps mistakeI feel after all the mess up, I feel they should credit my accountI also feel Drivetime should give me a free month for this issueThe customer relations department called me, and he was really rudeHe also didn't satisfy my issues, that has been going on since JulyIm behind because of the mistake and feel I shouldn't be held responsible for the issueIf they can do what I have stated above, I will be satisfiedThey just seem to keep coming up with excuses for the mess up to cover themselves, rather than a solutionI'll wait to hear backI just got a voicemail today stating I'm still behind, after all of this and I need to call them about past dueStill getting calls even though they are stating such things hereWaiting for responseThank you, [redacted] )

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.because they told me they couldn't do what I was asking told to call back next month until they got notice from your place now they want to help but went to dealership and they wouldn't help was told by mahager [redacted] she wasn't going to help.this place sucks all the way aroundthey all lied to you will never do business with these peopleRegards,Edward B Petersen

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 4, 2013, our customer entered into a Simple Interest Retail Installment Contract when they purchased a Nissan TitanIncluded you will find the Simple Interest Retail Installment Contract for your referenceOn June 9, 2014, our customer informed DriveTime that he was involved in an accident and would be unable to work for a period of monthsIn addition, our customer advised DriveTime it would be difficult to maintain payment arrangements since he is self-employedThere was some miscommunication between DriveTime and our customer on the different options available for assistanceOn July 30, 2014, we contacted our customer to review the different options available and came to an amicable resolutionAt this time, we were able to offer our customer a one-payment deferment In addition, our customer informed DriveTime that he is now in the process of obtaining employment soon As a goodwill gesture, DriveTime has credited $to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Dodge CaliberIncluded you will find the Closed End Motor Vehicle Lease Contract for your reference.On May 22, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 8, Please refer to page of the Closed End Motor Vehicle Lease Contract, under the section entitled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amount: (i) Bodily Injury Liability with limits of $25,one person/$50,for all persons, (ii) Property Damage Liability with limits of $10,000, but in no event less than the state required minimum amounts.” On June 5, 2015, our customer contacted our lease department in order to make a payment to her accountAt that time, DriveTime advised our customer that an updated declaration page from her insurance was necessary to prevent recovery of the vehicle.On June 19, 2015, our customer contacted DriveTime about the pending recovery status of the vehicleOur customer advised that she would have her insurance company send over a declaration page.On June 23, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our customer’s insurance had been cancelled, and no current proof of insurance had been providedPlease refer to page of the Closed End Motor Vehicle Lease Contract, under the section entitled “Default, Repossession and Other Remedies”: “The following are events of default: (c) You do not maintain required insurance .”On June 24, 2015, the vehicle was recovered due to DriveTime having no proof of valid insurance on the vehicle.We have made several attempts to contact our customer to address her concerns, but we have been unable to reach herDriveTime will continue to attempt to contact our customer to reach an amicable resolutionWe encourage our customer to contact our Customer Relations Department at 800-965-We apologize for any confusion or inconvenience this matter may have causedAs goodwill gesture, we have credited $toward our customer’s paymentsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] .Sincerely, [redacted] *DriveTimeCustomer Relations

October 30, Cheyenne Plutchak Revdex.com Ph(602) 264-Fax (602) 263-Re: Complaint # [redacted] Dear MsPlutchak, Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsAt the time of lease, our customer agreed to make periodic payments of $beginning on July 15, 2015, followed by periodic payments of $every other SaturdayAt lease signing, our customer was required to pay $1,Our records show that our customer paid $toward the amount due at signing and agreed to pay the remaining $in three payments of $and one final payment of $at the same time as his first four lease paymentsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the included Vehicle Delivery Checklist under "Important Reminder," states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to leasing." Under our Return Anytime Lease program, a customer may return their vehicle to DriveTime and Terminate the Closed End Motor Vehicle Lease ContractOn page of the Contract, subtitled "Early Lease Termination" it states: "You may terminate (end) this Lese earlyTo do so, you must return the Vehicle to us and pay us the amount due at early end " In addition, under "Amount Due at Early End" it states: "You will owe us the sum of the following amounts upon early end of the Lease: (a) Any excess mileage charge (d) Any unpaid periodic payments then due (f) Any other amounts you owe other than future periodic payments under this Lease including any unpaid late charges or other amounts due " At the time of lease, our customer signed and reviewed the Return Anytime Lease AgreementPage 1, under subsection "Excessive Wear and Use," states: "You may be charged for excessive wear based on our standards for use and for mileage in excess of a rate of 1,miles each month at the rate of twenty (20) cents per mile." In addition, on page two, under subsection "Description of Vehicle," it notes 128,miles as the starting odometer reading of his Return Anytime Lease AgreementOn September 30, 2015, at 132,miles, our customer voluntarily returned the vehicle to a DriveTime dealership to terminate his lease contractAt the time of return, our customer had accrued a past due balance of $and had exceeded his allotted mileage by milesOn October 29, 2015, we contacted our customer and offered a refund of $Our records indicate that our customer paid $toward the amount due at lease signing on July 31, Pursuant to the lease agreement, the customer is responsible for twenty cents per mile for any over mileage, which is $for our customer, and $for the past due balanceOur customer will be required to sign a Full Settlement and Release of Claims if he chooses to take advantage of this offerThis settlement offer is good until November 16, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, [redacted] DriveTime Customer Relations

January 12, [redacted] Revdex.com [redacted] Re: Complaint # [redacted] Dear Lyndsey [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn December 26, 2014, our customer entered into a Closed Ended Motor Vehicle Lease Contract, when she leased a Dodge DurangoThe vehicle came with a Life of Lease WarrantyIncluded you will find the Closed Ended Motor Vehicle Lease Contract and Life of Lease Warranty for your referenceOn December 31, 2014, our customer contacted DriveTime regarding the check engine light coming on right after receiving the vehicle from the shopSince then, we have been working with our customer with different options and have come to an amicable resolutionOn January 7, 2015, our customer went to the dealership and exchanged her vehicle for a Ford Expedition, free of the exchange feesDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] ***Sincerely, DriveTime Customer Relations

(Please see attached for full response)At the time of sale, our customer agreed to finance a total of $19,An itemization of the amount financed can be found on page two of the ContractThe total financed amount includes the cash price of the vehicle, Guaranteed Asset Protection (GAP) coverage, Vehicle Service Contract, and MotionGPSThese three products are optionalAttached is the Optional Products Disclosure for your referenceThese products can be cancelled at any timeIf cancelled within the first days of the loan, the full amount as noted on the Optional Products Disclosure is refunded towards the principal balanceIf the products are cancelled after the first days, a pro-rated refund will be applied towards the principal balanceIt is standard for the refund process to take up to 4-weeks to be completed and the scheduled payment amount is not affectedIn a simple interest loan, interest accrues based on the remaining principal balanceAs the principal balance is reduced, if all payments are made as scheduled, our customer will satisfy the remaining amount owed on the loan prior to the contracted maturity dateUnfortunately, we are unable to predict when our customer will satisfy the loan, as it is directly affected by their unique payment history.On October 11, 2017, DriveTime reached out to our customer to discuss her concernsWe explained all of the above information and confirmed we have received her cancellation requestsOur customer inquired how she would know when her products are cancelledWe encouraged our customer to contact DriveTime in four to six weeks to verifyAdditionally, once the refunds are applied, we are able to provide our customer with her transaction history reflecting the refundWe explained we are unable to accommodate her request to change the terms of her loanOur customer acknowledged the information and the call ended

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a BMW SeriesOur customer’s vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer also opted to purchase a year/50,mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your referenceOn March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turningAeverex authorized our customer to take the vehicle to an out-of-network repair facilityOn March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotorsAeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these partsOn March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this timeAeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failuresAll DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“ These maintenance items are subject to replacement only upon failure of the component...”At the time of sale, our customer signed and dated the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your review.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn April 3, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to replace the brake pads and struts on the vehicleAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,DriveTimeCustomer Relations

(Please see attached for full response)As stated in our previous response, it is the customer’s responsibility to ensure all information provided to us is accurateDuring our after-sale review and verification process, we found information provided by our customer to be inaccurateWe provided our customer the opportunity to give additional documentation to validate the income information she provided at the time of saleOur customer was unable to provide us with the requested documentation; therefore, she was in default of her Contract.DriveTime has submitted our request to the three (3) major credit bureaus to have our customer’s trade line removedWe advise our customers to allow 30-days for the credit bureaus to process our requestsThe requests maybe completed sooner, however, we are unable to expedite the process and ask that our customer contact us, should she not see the update within the provided timeframeWe have sent our customer a trade line deletion letter, which she may provide to any potential lendersAttached is the trade line deletion letter for reference.On May 26, 2017, we informed our customer we would return her down payment and one payment made to the account once she returned the vehicle to a DriveTime dealershipWe made the additional exception to refund the vehicle tax costs, paid for by our customerThese refunds have been provided to and received by our customer at this time.We are unable to accommodate our customer’s request to refund the cost to tint the windows on the vehicleAs this was an alteration to the state of the vehicle, not a necessary repair, our customer remains responsible for the cost

Drivetime is talking in circles and trying to muddy the water As I stated when I purchased the vehicle there was an obvious problem I tried to return the vehicle I was told the problem would be fixed They sent me to Barbar automotive who was their vendor Barbar autotmotive told me all I need was new rear wheels Unfortunately I'm not mechanically inclined and didn't understand that bent and tilted rear wheels are a clear indication of a much larger problem, however I'm sure the mechanic did know there was a much larger problem than "new wheels" DriveTime did offer to go half on a repair that they should have paid for they also told me I could only take it back to Barbar automotive (I find that VERY SUPICIOUS) I already feel that Drivetime and their mechanic had me and my child driving in an unsafe vehicle so why would I take it back to the place that clearly either by accident or on purpose misdiagnosed and failed to repair the mechanical issues Drivetime took almost three weeks to call me back after they initially told me that NO REPAIRS WOULD BE COVERED They had me pick up the vehicle from the dealership when it should have been towed because the vehicle is dangerous They only called after I filed a report with the Revdex.comThey should be ashamed of themselves I am going to pursue a lawsuit They should not be allowed to do this to someone else

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns.At the time of purchase our customer signed and reviewed the Customer Delivery ChecklistPage one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states:" These maintenance items are subject to replacement only upon failure of the component..."At the time of sale our customer signed and reviewed the Retail Purchase AgreementOn page one, under subsection Vehicle Return Program, it states:"You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the fifth calendar day."On May 5, 2015, a Goodyear initiated a repair claim with AeverexAfter performing a diagnosis, the repair facility reported repairs needed for rotor resurfacingAeverex approved the cost of the diagnosis and the repair for the rotors at a total of $325.95.On May 23, 2015, an original equipment manufacturer (OEM) filed a repair claim with AeverexThe OEM reported repairs needed for the radio and one tire pressure sensorAeverex approved the cost of the diagnostic fee and all reported repairs for a total of $901.15.On June 1, 2015, the OEM updated the claim to include a radio control panel and the other three tire pressure sensorsAeverex approved the updated repairs for a total of $812.31.On June 3, 2015, DriveTime Customer Relations contacted our customer to address her concernsWe referenced the approval made on June 1, 2015, and asked our customer if she was still experiencing any issuesOur customer explained she was still having issues with the tire pressure sensorsWe encouraged our customer to return the vehicle to the OEM to address her concern related to the previous repairs.As of June 18, 2015, no new repair claim has been filed to verify our customer’s mechanical concerns.Our customer’s descriptions of DriveTime’s actions in her correspondence is not reflective of our efforts to work with her and our standard of service and supportWe have informed her that in order to review possible options for assistance, we request that she return her vehicle to the OEM to verify her mechanical concernsOur customer declined proceeding with this process.Without any new information, DriveTime is still unable to accommodate our customer’s requestOnce a new claim is filed with Aeverex we can review what options might be available for our customer.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTime Customer Relations

August 29, BetterBusiness BureauPh[redacted] Fax [redacted] Re:Complaint # [redacted] Towhom it may concern, Thankyou for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concerns OnJune 4, 2015, our customer entered into a Closed End Motor Vehicle Lease withDriveTime, when she leased a [redacted] ***Included you will find theClosed End Motor Vehicle contract for your referenceAt the time of lease, ourcustomer agreed to make periodic payments of $the first payment beingdue on June 26, 2015, followed by periodic payments of $every other Friday.OnAugust 18, 2015, DriveTime exercised our contractual right to recover our collateral.At that time, the account was days past due placing the account in default.Please refer to page of the Closed End **tor Vehicle Lease under the section Default: “The Following are events of default: (a) You fail topay any periodic payment when due or any other a**unt you owe under this Leasewhen we ask you for it;” OnAugust 19, 2015, our customer contacted DriveTime in regards to redeeming hervehicleWe advised her in order to redeem the vehicle she would need to bringthe account current including repossession feesAdditionally, our customer wasinformed she will be responsible for fees assessed at the repossession agent’slots, not to exceed $OnAugust 20, 2015, our customer contacted DriveTime to report that therepossession agent damaged her vehicleWhile DriveTime was attempting toassist our customer she advised the repossession agent was forcing her to signa document with inaccurate informationWhile attempting to address herconcerns the call was disconnected We have made several unsuccessful attempts to contactour customer and address her concernsOn August 27, 2015, we sent a letter viacertified mail to our customer’s address on fileThe purpose of this letter isto inform her of our attempts to reach herWe encourage our customer to contactour Customer Relations department at [redacted] We are researching the matter and once incontact with our customer, we will assist appropriatelyWeapologize for any confusion or inconvenience this may have causedAt this timeDriveTime is unable to reimburse our customer for the repossession feesOurcustomer can take her vehicle to an in-network repair facility for a completediagnostic testOnce a claim in filed through her warranty, DriveTime canreview the claim any non-covered components for possible assistanceAs a goodwillgesture, DriveTime has credited the customer’s account $ DriveTime thanks theRevdex.com for their continued supportIf you have any further questionsor concerns, please contact us at [redacted] Sincerely, [redacted] **DriveTime Customer Relations

September 14, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On February 7, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter bankruptcyThis bankruptcy was discharged on May 27, On March 25, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Ford EdgeAttached you will find the Simple Interest Retail Installment Contract for your reference In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with the three major credit bureaus, and they have uploaded our customers’ account information for public viewing We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements After a recent extensive review, we determined that there were serious questions about our ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcyThis update should reflect on our customer’s credit reporting within 30-daysWe will be reinstating these trade lines with Experian, Equifax, and TransUnion We have attempted to contact our customer to discuss his concernsWe encourage him to contact our Customer Relations Department at 800-965-8043, to discuss his concerns further We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principle balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On August 13, 2014, our customer entered into a retail installment contract with DriveTime when he purchased a Dodge Grand CaravanOur customer elected to purchase a year/36,mile vehicle service contract, administered by [redacted] Included you will find the retail installment contract and vehicle service contract agreement for your reference We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessfulOn September 25, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns As a goodwill gesture, DriveTime has applied a $credit to our customers’ principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, DriveTime Customer Relations

December 29, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 18, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia ForteThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAdditionally, our customer purchased a Vehicle Service Contract serviced by AeverexAttached you will find a copy of the Retail Installment Contract and the Vehicle Service Contract for your reviewOn June 2, 2016, our customer spoke with Aeverex to report the tires were peelingAeverex informed our customer that the tires are a non-covered repair under the Vehicle Service ContractOn August 22, 2016, our customer spoke with Aeverex to report that she had come out of pocket for wheel bearing replacementAeverex provided their fax number to our customer so that she could provide the paid receipts for reimbursementOn August 23, 2016, Aeverex received our customer’s paid repair receipts for the wheel bearingAeverex provided a reimbursement of $to our customer for her out of pocket expensesOn October 14, 2016, our customer spoke with Aeverex to report a loud noise when driving the vehicleAeverex instructed our customer to take the vehicle to an in-network repair facility to have the vehicle diagnosed and for a claim to be filedUnfortunately, Aeverex did not receive a claim from the in-network repair facility(Full response provided to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns On October 16, 2014, we contacted our customer to address her concernsWe advised our customer we need a claim on file to review for assistanceAs a goodwill gesture, DriveTime offered to cover the first hour of diagnostic time at the original equipment manufacturer Without any new information, DriveTime is still unable to accommodate our customer’s request to void the contract DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- *** Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsThe actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respectOn January 24, 2014, our customers entered into a Simple Interest Retail Installment Contract when they purchased a GMC YukonIncluded you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customers agreed to make bi-weekly payments of $and final payment of $227.13, beginning February 15, Our loan-servicing department is designed to work with our customers during times of delinquency to create a plan to become currentOur customers may receive phone calls during this time of delinquency to aid in resolving the past due balanceOn September 23, 2014, our customers contacted us requesting a frequency change to monthlyAt this time the account was days past dueWe informed our customers a payment of $would be needed in order to qualify for a frequency changeLater that day, our customers completed the paymentOn September 24, 2014, our customers’ frequency changed to monthlyIn addition, we processed a six-payment deferment to bring the account currentOur customer’s new monthly payment is due on October 28, We have attempted to contact our customers via phone to address their concerns, but have been unsuccessfulWe encourage our customers to contact us at ###-###-####, to discuss their concernsAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

July 24, [redacted] Revdex.com [redacted] Re: Complaint # [redacted] Dear [redacted] Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our potential customers’ concernsAt this time, we are unable to locate any information connected to our potential customerWe encourage our potential customer to contact us at the phone number below or provide the Revdex.com with the phone number he received a text message from, in order for DriveTime to remove it from our systemAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn June 18, 2015, DriveTime reviewed our customer’s credit reporting with [redacted] and [redacted] DriveTime is currently diligently working to reestablish reporting with [redacted] We found there was an error in regards to our customer’s credit reporting and submitted a request to both [redacted] and [redacted] to delete her DriveTime accountPlease allow 30-days for this update to appear on your credit reportOn June 19, 2015, we mailed our customer a deletion letter to the address on fileWe encourage our customer to keep a copy of this letter to provide to any potential creditorsAttached is the deletion letter for your referenceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] ** DriveTime Customer Relations