DriveTime

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello the reason why I rejected is because the customer services is really bad they are not trying to help me they keep telling me some one will contact me an I can not drive my car at this time this vehicle was never inspected because when I got the vehicle they slip up an said that they just had got this car in from a repostion/repo I can not drive this vehicle the check engine light is on an I can nearly make it to a corner an they are not being helpful I been missing work do to a bad car sold to me all my payment are current an they are not helping me I am still waiting on a call from Monday I know this vehicle was not inspected due to I had to take time off of work to take it to get smog on July 14,to revive my tags this is all bad business I don't under stand why she will leave that out of the report I ask them if they can provide me the date time an year this car was inspected they can not the strust were bad in I been called that in since the first week I have gotten the car they can either fix the problems or refund me my money back what is best for them I have been stressed out missing work I need them to get to the bottom line Regards, [redacted] ***

Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 24, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Ford FIncluded you will find the Closed End Motor Vehicle Lease Contract for your reference On July 1, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 7, Please refer to page of the Closed End Motor Vehicle Lease Contract, under the section titled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amounts: Bodily Injury Coverage with $ $25,for each person/$50,for all persons limits and in no event lessthan the state required amounts.” DriveTime contacted our customer on this same day to inform her that an updated declaration page of insurance was necessary to avoid recovery of the vehicleWe were unable to contact our customer over the phone; however, we did enable a buzzer noise in the vehicleThe reason for enabling the buzzer noise is toalert our customer to contact DriveTime On July 2, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our records indicated that our customer’s insurance had been cancelledOn July 6, 2015, the vehicle was recovered due to the lack of current insurance information on filePlease refer to page of the Closed End Motor Vehicle Lease Contract, under the section titled “Default, Repossession and Other Remedies”: “The following are events of default (c) You do not maintain required insurance .If you are in default, after waiting any time the law requires, we may (e) Take (repossess) the vehicle wherever we find it and enter any property where theVehicle may be to do so .” We advised our customer that she would be responsible to pay all fees associated with the recovery, as well as provide proof of updated insurance within a 48hour period, in order to redeem the vehicleAt this time, DriveTime is unable to refund the cost of the redemption fees to our customerWe have made several unsuccessful attempts to contact our customer and work toward an amicable resolutionWe encourage our customer to contact our Customer Relations department at ###-###-####We apologize for any confusion or inconvenience this matter may have causedAs goodwill gesture, we have credited $toward our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] *DriveTime Customer Relations

May 23, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On November 8, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet ImpalaOur customer opted to purchase a year/50,mile Vehicle Service Contract, administered by [redacted] Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference DriveTime offers a Vehicle Return Program that gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment ContractsTo participate in the vehicle return program, our customers must return their vehicles to the dealership where they purchased within five calendar daysThis is outlined in the Retail Purchase Agreement, which is attached for your reviewWhen our customers’ accounts fall past due, we make daily attempts to contact them to discuss their accountThroughout the life of his loan, our customer’s account has frequently been past dueSince his account first fell past due on December 3, 2014, our records indicate that DriveTime has placed calls out to our customer no more than twice per day The [redacted] mini-Miranda notice requirement is limited to third-party debt collectors onlyBecause DriveTime provides its own loan servicing, the mini-Miranda notice requirement is not applicable to DriveTime’s loan advisors At the time of sale, our customer signed a document called “What you need to know when financing a vehicle with DriveTime” that states under “Recalls”: “Used vehicles may be subject to manufacturer recalls to repair, at no cost to you, mechanical or operational problemsOnly new car dealers are allowed to do these repairsYou should confirm with a new car dealer that your vehicle does not require recall repairs.” The “What you need to know ” document has been attached for your referenceOur records indicate that our customer has not communicated with [redacted] regarding any of his mechanical concernsWe encourage our customer to contact [redacted] at 888-781-in order to have his mechanical concerns properly addressed On May 19, 2015, we contacted our customer and discussed the above informationWe encouraged our customer to take his vehicle to an in-network repair facility to have the current issues diagnosedWe advised that once a claim was on file with [redacted] , we would review options to assist with any non-covered repairsWe also encouraged our customer to send in receipts for his previous out-of-pocket repair costs so we could review options for potential defermentsHowever, our customer advised he would continue to pursue matters with the Revdex.com At this time, we are unable to accommodate our customer’s request for DriveTime to take him out of the vehicle and credit him the money he has paid into the loanAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, [redacted] *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns On June 11, 2015, we received authorization from our customer to submit an update to all three major credit bureaus to ensure all credit reporting is being reported accuratelyOn June 16, 2015, DriveTime submitted a correction to the three major credit reporting agencies to update the account to reflect as Paid with 0x0x0xThis update should reflect on our customer’s credit reporting in 30-days We have also sent a Credit Bureau Correction Letter to our customer’s address listed on filePlease allow 7-business days for the letter to arriveAttached is the Credit Bureau Correction Letter for your referenceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just to reiterateThe passenger side front window does not work most of the timeThere is a hole by the drivers side floorboard that goes through the carpet which is where you put your foot to hit the gas and brakeThat is a huge hazardThe defroster which I brought into their warranty shop that they said is working does not work correctlyThe tires have already been replacedWe only have this a little over a yearThis is a car that obviously hasn't been inspected before selling as they said it hadThe seats were stained when I bought it and they cleaned themThey all came backThis is a disasterAttached is the other repairs for a leak inside the car from the acThis tells me the ac was not flushed and cleaned and caused a huge leakProbably has moldEvery time you try to call them back it is over a half hour wait and I don't have time for waiting because I workThey should take this car back I am afraid it will explode nextThere is also a knocking every once in a while that sounds like it is coming from the trunkI have not missed a payment even though they don't deserve to be paidBrakes also need replacementHow do you sell a car that needs major work and tell me a lie that there is a multipoint inspection done beforehand Regards, [redacted]

DriveTime has not changed the advertised price on the vehicle, however, our customer elected to purchase optional ancillary productsThese additional costs increased the total amount financedAs stated in our response to our customer’s previous complaint, all of our closings are recorded to ensure adherence to our standards, including the disclosure of all contract terms and to ensure our customers’ understanding of the optional productsWe were able to determine our dealership offered to restructure the terms of her contract without the optional products and our customer declinedShe advised she would cancel them at a later dateAdditionally, there has only been one claim initiated with SilverRock, our customer’s DriveTime Limited Warranty and Vehicle Service Contract (VSC) administratorThis claim consisted of the key fob replacement, which DriveTime approved in fullWe have not been able to reach our customer to discuss her concerns furtherWe will continue our efforts to come to an amicable resolutionA detailed description of events is provided belowOn April 13, 2017, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Kia Forte from DriveTimeShe agreed to finance a total of $16,with a 23.859% Annual Percentage Rate (APR), as outlined on page one of the ContractThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)The vehicle came with a 30-day / 1,500-mile DriveTime Limited Warranty, administered by SilverRockAdditionally, our customer elected to purchase the following ancillary products: 5-year / 50,000-mile Vehicle Service Contract ($3,555.00) which is also administered by SilverRock, Guaranteed Asset Protection Coverage ($1,035.00), and the MotionGPS Service ($695.00)The Contract, DriveTime Limited Warranty, and Optional Products – Disclosure are attached for your reference(continued on attached)

For full response, please see attachedWe encourage our customers to provide us with any updates to their contact information in order to ensure any documentation sent by DriveTime is receivedWe have been unable to locate any request from our customer to change the mailing address on file At this time, our customer remains responsible for the remaining deficiency balance on the loanIn order to settle the account balance, we are willing to extend our previous offer of waiving the remaining deficiency balance once our customer satisfies 15% of the total owed ($1,840.00)Once completed, we will request the credit bureaus update our customer’s trade line to a status of “Settled Charge Off”Should our customer choose not to take advantage of this offer, she will remain responsible for the full unpaid deficiency balance and her trade line will continue to reflect as such with the credit bureaus On July 31, 2017, we discussed this option with our customerHowever, she has declined the offer at this time and explained she would be seeking legal representation to resolve the matterShould she desire to discuss the matter further, we encourage her to contact our Customer Relations department at (***) ***-***Additionally, should she seek legal representation, we request they send a letter of representation via email [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn January 31, 2015, our customer’s account charged off at days past due for $1,If a customer’s account charges off, they may have an opportunity to redeem or reinstate their vehicleThe status of the account does not change if the customer chooses to redeem or reinstate their vehicleIf a customer chooses to redeem their vehicle, they are required to pay the total unpaid contract balance and additional fees for recovering the vehicleOur customer chose to reinstate the vehicle and was required to pay the past due amount plus fees for recovering the vehicleOur customer’s account will continue to reflect as being in a charge off statusHowever, as our customer makes her payments, her remaining principal balance will reduceOnce our customer pays off the remaining principal balance in full, her credit report will show a paid charge off accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

On December 27, 2014, our customer contacted Aeverex with concerns about a check-engine light on in the vehicleAeverex referred him to multiple in-network repair facilities to have the vehicle diagnosed.Later that day, our customer contacted DriveTime with concerns about paying a $ deductible for repairs that were covered under the terms of the Vehicle Service ContractWe contacted Aeverex and made an exception to waive the deductible for any covered repairs that may be reported in an upcoming claimHowever, no claims were ever filed in regard to this matter.In the last year, neither DriveTime nor Aeverex has received any further correspondence from our customer concerning mechanical issues with the vehicleTo date, no claims have ever been filed with Aeverex by a repair facilityIf our customer is experiencing mechanical issues with the vehicle, we encourage him to contact Aeverex at ###-###-#### to begin the claims process.On February 1, 2016, we contacted our customer and began working toward an amicable resolutionWe encouraged him to take the vehicle to an in-network repair facility for diagnosis and advised that once a claim had been filed with Aeverex, we would review options for possible assistanceLikewise, we encouraged him to send any receipts for previous out-of-pocket repair costs to us for reviewOur customer was agreeable to this course of action and advised he would contact us one he had completed the abovementioned steps

Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On December 22, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Nissan Armada from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe vehicle came with a days/1,miles DriveCare Limited Warranty, administered by SilverRockOur customer purchased an additional year/50,miles Vehicle Service Contract, also administered by SilverRockAttached are the Contract, DriveCare Limited Warranty and Vehicle Service Contract for your reference At time of sale, DriveTime offers the Vehicle Service Contract, Guaranteed Asset Protection (GAP) coverage, and MotionGPS as optional productsOur customer can cancel these products at any time of her choosing and receive a prorated refund to the principal balance on the accountShould she wish to cancel any optional product, we encourage her to visit sr-forms.com, fill out the cancellation form, and submit the form to SilverRockMethods to submit the form are included at the bottom of each cancellation documentAttached is the Optional Product Disclosure for your reference

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for all assistance that have been provided through todayI received the Revdex.com response on April 21, and will address all issue in order.The January 2, "Purchase" Issue: When I purchased this "Power Train Protection Coverage as reccomended by the "Salesperson", at the price of: $2,695.00, I was not with the understanding that I had no real coverageI now find that this is not a full service "Extended Coverage Protection Package" and is/have asked that: Drive Time, Inc., removed this coverage from this loan and there is a problem.I am being told that I have to submit this request to: Aeverex for this request to be processedI have made no contact with Aeverex when I contracted to purchase this vehicle and should not have to negocate this issue nowIssue #2: On January 29, 2015, I contacted Drive Time and was advised to contact Averex and was given their contact numberNo claim was filed because this company did not cover anything that was on the list of suggested repairs at the timeIf this vehicle had been fully checked before being sold, it would not have needed a "Tune Up" in fourteen (14) months after purchase; (2)Front Tire Sensors - light has been on every since I have had the vehicle and is still on; (3)I am requesting that I be provided a copy of: The Full System Service Check List, unless this company wants to pay for this as suggested by: [redacted] ***.Issue #3: February 6, & March 31, 2015: I was advised to take this vehicle back to [redacted] for a "Full Diagnostic Evaluation and submit a Claim"I did at my cost of $waisted, filed a claim and the results are still the sameAverex warranty is not coverage that this company needs to be reccomending/adding on to/suggesting that customer purchase/add on the their vehiclesMy question is: During the life of this company pushing the Averex Coverage, how many "Claims" have they paid/accepted and with what timeline?Summary: First, I am enjoying my vehicleNext, I know that 21.6% interest is high but I accepted this interest rateI am not complaining about the interestMy issues are: The Company not being truthful about the: (1)Passenger seat frame; (2)Passenger door panel; and (3)Front Tire SensorsPlus the removal/credit of Averex Coverage, is what I am asking to be covered by: Drive-Time, Inc.My $is also being requested to be reimbursedDrive Time knew that this company was not going to pay for anything on this recent: Diagnostic Test, done by [redacted] ***My final request: [redacted] - offered on April 17, 2015, that I agree to pay: $on/by: May 5, 2015........I agree to this amount of payment;This payment leaves a pass due balance of $443.54..I agree; I opt not to defer remaining: $payment but allow me to pay this amount at: $per month (without daily phone call) until this $is pain in full;That this company cover: $598.33, for the repairs for the door panel;That this company cover: $657.95, repairs;Again: remove/credit the $2,695.00, and provide me with the amount of credit allowed and the balance of the "LOAN" after all is finalized.Finally: All request are being asked for the repairs be approved/paid for immediatelyPlease not that I am upside down in this car and the only offers are to start from scratchThat is something that I do not want to doI will be reccomending another customer to purchase a car from your company within the next one to two months, from your [redacted] Location.Issues at hand:(1)The two seats: the passanger & drivers seats falling apart;(2)Service Light still coming on and off;(3)Other issues listed on the repair list from [redacted] ;(4)A $2,- Powertrain Protection Coverage;(5)21% Interested that is not listed on the Sales Gap Addendum;(6)Black Book - Buy Back Offer from: [redacted] ***;(7)A Monthly Payment of $443.54;(8)I am now: Upside -Down in this carI awaite on your decision.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Thank you to drive time for working with me! Agreement installment or not I'm happy that you all were able to look beyond policy and realize that it took longer than business days for your responseThank you for agreeing to cover half the expenses for new tiresI love my car, non like no otherSo I wasn't interested in replacing it! Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 11, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter bankruptcyThis bankruptcy was discharged on August 8, On April 28, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Toyota YarisAttached you will find the Simple Interest Retail Installment Contract for your referenceIn October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with [redacted] and [redacted] , and they have uploaded our customers’ account information for public viewing [redacted] has recently completed these updates, as well We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting ActAt this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-daysWe will be reinstating these trade lines with [redacted] , [redacted] and [redacted] On July 27, 2015, we contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concernsAs an additional good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations Department

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 03, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Buick LucerneAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customers agreed to make bi-weekly payments of $and final payment of $184.76, beginning May 1, On May 15, 2015, our customer was informed her vehicle was out for recovery due to non-paymentOur customer was informed she would need to make a double payment, in full, for $374.02, to stop the recovery process.On May 18, 2015, our customer made one past due payment for $On May 20, 2015, our customer’s vehicle was recovered for default due to the delinquency balance of $Please refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" Later that day, our customer was informed she had hours to pay the past due amount of $and the recovery fee of $in order to reinstate her vehicleOur customer was also provided with the recovery agency phone number, so she may gather her personal belongings from the vehicle, if she chooses not to reinstate her vehicleOn June 4, 2015, we contracted our customer and informed her that we would be willing to refund her one payment for $and her down payment of $700, totaling $We informed our customer we will receive the check within 3-business days and will reach out to her once the check is placed in the mail, to provide a tracking numberOur customer accepted our offerDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re- address our customer’s concerns The actions described in our customer’s correspondence regarding our dealership and SilverRock staff is not in keeping with DriveTime’s set standards of service and supportWe will be reviewing all interactions with our customer to address this matter internally On March 10, 2017, DriveTime contacted our customer and apologized for the experience she has had thus farWe explained, DriveTime offered her family transportation assistance while all needed repairs were completed on her husband’s vehicle under the terms of the Vehicle Service Contract Additionally, DriveTime offered to extend the Vehicle Return Period for her husband to ensure they are satisfied with their purchaseOur customer also expressed concerns relating to the pricing on the vehicle she purchasedShe requested we change the price of the vehicle to match the price of the vehicle she had originally made a vehicle reservation forWe advised we would be unable to honor this request as pricing varies by vehicle selected and she agreed to the financing terms on the ContractOur customer understood and the call was ended Inspection records are proprietary information retained by DriveTimeAt the time of sale and after a test drive, we allow our customer to inspect the vehicle and have our customer acknowledge a “Customer Delivery Checklist”Attached you will find the Customer Delivery Checklist for your review

July 14, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On October 28, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a [redacted] Included you will find the Simple Interest Retail Installment Contract agreement for your reference On July 10, 2014, we contacted our customer and came to an amicable resolutionWe have corrected the reporting error and submitted an update to the three (3) major credit bureaus As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the RevDex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] DriveTime Customer Relations

March 3, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Hyundai SonataThe Simple Interest Retail Installment Contract and a document titled “What You Need To Know” were provided to our customer at the time of sale to explain finance charges and simple interest; these documents have been attached for your reviewOn page one of “What You Need To Know,” under subsection one, titled Financial, it states: “Your contract is a ‘simple interest’ contractThat means a “finance charge” (interest) is charged each day on the amount you finance with usWhen you make a payment, your payment pays the interest and then it pays/reduces the amount financed ” At time of sale, our customer had the opportunity to review and sign the “What You Need To Know” document On that same day, our customer agreed to make bi-weekly payments of $and final payment of $211.26, beginning September 27, with a 21.568% Annual Percentage Rate, as outlined on page one (1) of the ContractAlong with the vehicle, our customer also opted to purchase a year/50,mile Vehicle Service Contract, GAP Coverage, and Skylink GPS Service totaling an additional $3,985.00, included in the financed amount of $18, The details of the aforementioned charges can be found on page two (2) of the Contract, under section ‘Itemization of amount financed.’ DriveTime made multiple, unsuccessful attempts to contact our customer and address her concernsContinued (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 11, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford FocusAttached you will find the Simple Interest Retail Installment Contract for your reference DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements and to comply with the Fair Credit Reporting ActWe apologize for any inconvenience to our customerWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsWe have begun to roll our updated credit reporting systems at this timeReporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-daysAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

When Drive Time was first notified about the complaint they told me to go get a diagnosis done on the Car then contact them back and then go from there ,which I've then took the vechicle to two mechanics who verified there was frame damage by physically expecting the vechicle inside,and externally .This is only way frame damage can be detected because a diagnosis test only detects mechanical problems with in the car not the body as told by a mechanic from Macco .I then contacted DriveTime back and told them I had the car checked and there is frame damageThey then told me I would then have to contact Experian because it has nothing to do with them.Nothing about experian was mentioned when I first told them all I was told was to basically get a second opinion and contact them back which I did.They still continued calling be for $a month after I've told them about the situation and they acted like they didn't care ,all I would get is "when can you make a payment" and ignored my complaint about about the fame damage and the price of the vechicle actually worth .they then contacted me on 12/28/stating get the documents and go from there the same thing when they first were notify of the situation

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.At this time, our customer can provide paid receipts for further out-of-pocket repair expenses, and DriveTime is willing to assist with additional payment defermentsDriveTime has made multiple unsuccessful attempts to contact our customer in an effort to reach an amicable resolutionWe encourage our customer to contact our Customer Relations department at ###-###-####Without any new information, we are not able to accommodate to our customer’s requestDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] **DriveTime Customer Relations