DriveTime

(Please see attached for full response)Our customer contacted DriveTime with concerns about the non-covered diagnostic feeAs an additional goodwill gesture, we approved the additional two hours of diagnostic time in fullOn October 2, 2017, the OEM updated the open claim to include the battery, rear airbag springs, air spring seats, level control compressor, compressor relay, compressor block valve, and compressor filterBecause these repairs are not covered under the terms of the VSC, they were not approvedThe estimate was forwarded to DriveTime for reviewOn October 3, 2017, DriveTime contacted our customer and advised that based on the time she had been in the vehicle, we were unable to offer direct assistance with the repairs to the non-covered componentsOn October 16, 2017, we spoke to our customer and discussed the above informationAt this time, we are unable to accommodate our customer’s request to return the vehicle and receive a refund of all monies paid into her loanHowever, after further review and in an attempt to come to an amicable resolution with our customer, DriveTime is willing to offer a 50/split on the suspension repairs at one of our INRFs as a goodwill gestureThis offer will remain good until October 30,

August 12, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our potential customer’s concerns DriveTime procures lead information from a number of different sources: our website, third-party partner websites, phone calls to our office, and phone calls or in-person visits to our dealershipIn our potential customer’s case, the lead was procured through our partnership with third-party vendor Quality LeadsDriveTime requires our third party vendors to provide us only with leads where the customer has consented to pull credit and being contacted, and that are otherwise in compliance with all consumer laws, including the Fair Credit Reporting Act (FCRA)In light of this complaint, we are working to make sure that all of the websites from which Quality Leads obtains their leads have clear authorization from the consumer to pull creditAt this time, DriveTime is working with all three major credit bureau agencies to remove the credit inquiry from our potential customer’s creditThe inquiry can take up to business days to be removedDriveTime has made several unsuccessful attempts at reaching our potential customer to inform of this processWe encourage our potential customer to contact Customer Relations with any questions she may have at [redacted] We apologize for any confusion or inconvenience this matter has causedAs a goodwill gesture, DriveTime has mailed a $ [redacted] gift card to the address providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Jeremy RCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 13, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Volkswagen JettaOur customer also purchased a year/50,mile vehicle service contract, administered by [redacted] Included you will find a copy of the [redacted] Protection Plan Vehicle Coverage agreement and Simple Interest Retail Installment Contract for your reference At this time, DriveTime has reached out to our customer and come to an amicable resolution DriveTime has agreed to reimburse our customer up to $per day our customer had to pay for a rental vehicle, and to pay for our customer’s rental vehicle directly going forward until the repairs are finished as a goodwill gesture As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, [redacted] Customer Solutions Analyst

January 7, Jasmine Hill Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsWithout any new information, DriveTime is still unable to accommodate our customer’s request to get into a different vehicleOn December 22, 2015, we informed our customer that in order to review the claim for his tires, we would need to obtain pictures depicting the condition of the tires needing replacementOnce we receive these pictures from the repair facility we will be able to review for possible assistanceIn order for proper assessment of coverage to be made for any new mechanical concerns, a repair facility must perform a diagnostic test to determine what repairs are neededOnce a repair facility files a claim with Aeverex regarding the repairs needed, Aeverex can assess if the repairs are covered under the Vehicle Service ContractTo date there has been no record of any repair facility claims filed with Aeverex for our customer’s oil leak concernsWe encourage our customer to take the vehicle to a repair facility to be diagnosedOnce a repair claim is filed with Aeverex, we can review possible options for assistanceShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Natalie HDriveTime Customer Relations

August 1, [redacted] BetterBusiness BureauPh[redacted] Fax [redacted] Re:Complaint # [redacted] Dear [redacted] , Thankyou for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concernsOnDecember 4, 2013, our customer entered into a Closed End Motor Vehicle Leasewith DriveTime, when she leased a [redacted] that came with a limitedwarrantyIncluded you will find the Closed End Motor Vehicle Lease and the Lifeof Lease limited warranty agreement for your referenceThefollowing is a timeline of our customer’s account: OnJune 2, 2014, our customer contacted [redacted] regarding issues with the airconditioning system and the check engine light coming on [redacted] referred ourcustomer to the nearest repair facility to have a diagnosis completed on thevehicle [redacted] informed our customer of the $deductible OnJune 3, 2014, the repair facility contacted [redacted] recommending thereplacement of the fuse/junction box and thermostatThe repairs were declinedas non-covered components under the limited warrantyOnJune 5, 2014, our customer contacted [redacted] stating she replaced thethermostat but she is still experiencing issues with the vehicleShe informedus that the repair facility had diagnosed her vehicle incorrectly and she willnot return the vehicle to the same facility [redacted] referred our customer toanother repair facility to have the vehicle diagnosed; however, our customerdeclined their offerOur customer advised she would have the vehicle diagnosedby the original equipment manufacturer (OEM) and pay the $out-of-networkdeductible OnJune 15, 2014, our customer contacted us requesting payment arrangements.DriveTime agreed to extend our payment deadline until June 18, OnJune 17, 2014, our customer contacted us requesting payment arrangements.DriveTime agreed to extend our payment deadline until June 20, Ourcustomer did not complete her arrangementOnJune 21, 2014, our customer contacted us inquiring if her vehicle would berecovered due to non-paymentWe informed our customer that we would need apayment completed by the end of business day to prevent the recovery of thevehicleWe did not receive the paymentOnJune 23, 2014, DriveTime recovered our vehicle due to non-payment; the accountwas days past dueLaterthat day, our customer contacted us requesting to redeem the vehicleWeadvised our customer she would be responsible for the past due balance of$with the addition of the $for the repossession feesOurcustomer advised us she would contact the repossession company and then contactus back with her decisionWe advised our customer she had hours to informus of her decisionOnJune 25, 2014, our customer completed the payment for the past due balance andrepossession feesOur customer was advised her vehicle would be transferred toone of our DriveTime Dealership locations and available for pick upOurcustomer inquired how to obtain her license plate and personal belongings fromthe repossession agencyWe advised our customer that she would be required tocontact the repossession agency to obtain her license plate and personalbelongingsWe informed our customer she may be charged storage fees whenobtaining her itemsLaterthat day, our customer contacted us notifying us the vehicle would not start.We confirmed with our customer that the starter interrupt system was notenabled on her vehicle and we encouraged her to have a diagnostic completed onthe vehicle for the current mechanical issues.Our customer contacted [redacted] regarding the issues with her vehicle not starting [redacted] referred ourcustomer to the nearest repair facility and advised her of the $100.00deductibleA claim was not filed for the starter issueOn June 27, 2014, ourcustomer contacted us stating the repairfacility referred her to the OEM for possible recall issue pertaining to theignitionWe advised our customer that the OEM is responsible for covering allrecall itemsOur customer contacted us requesting assistance in towingher vehicle to the repair facilityAs a goodwill gesture, DriveTime offered toreimburse our customer up to $to tow her vehicleOnJuly 8, 2014, our customer contacted [redacted] regarding an oil change [redacted] advised our customer that the warranty covers an oil change every 4,milesand referred our customer to the nearest facility to have it completed [redacted] offered to reimburse our customer for any oil changes she had paid for in thepastOnJuly 10, 2014, our customer contacted us regarding issues with her vehicle notstartingWe agreed to make a one-time exception to waive the deductible forour customer to have the vehicle diagnosed by a repair facilityA claim hasnot been filed for the issues with the starterAtthis time, DriveTime is unable to accommodate our customer requestsAs part ofthe DriveTime warranty, DriveTime utilizes a network of third party vendors toperform repairs and recovery servicesThese independent vendors are not ownedor operated by DriveTimeThese vendors are selected based on their proximityto where our customers reside as well as their willingness to comply with theterms of the DriveTime warrantyDriveTime is not responsible for any actionsmade by any third partiesWeencourage our customer to have her vehicle diagnosed by a repair facility forthe current issues with the starterOnce a claim has been filed, we willreview it for possible assistanceAs a goodwill gesture, DriveTime has applied a $creditto our customer’s account DriveTimethanks the Revdex.com for their ongoing supportShould you haveany questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] DriveTimeCustomerRelations

October 2, BetterBusiness BureauPh.(602) 212-2232Fax(602) 263- Re: Complaint# [redacted] To Whom It MayConcern: Thank you for bringingthis matter to our attentionWe appreciate the opportunity to re-address ourcustomer’s concerns.On November 5, 2014, ourcustomer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a Jeep CompassAttached is the SimpleInterest Retail Installment Contract for your reference.On May 27, 2015, ourcustomer contacted DriveTime’s Total Loss Department to inquire on the processto file an accident claimOur customer was advised that his original insurancehad expired and he would have to file a claim with his primary insurancecarrier if applicableOur customer indicated he did not have primaryinsuranceOur customer also inquired into reinstatement of his previousinsurance since it was his understanding that his insurance was included in hispaymentOur customer was informed that ARS is unable to reinstate the previousinsurance policyWe also confirmed with the dealership that they understandthat the insurance is not included in the payment and that they are notrepresenting that to our customersHowever, in an attempt toprovide assistance, DriveTime advised our customer that we will need to inspectthe vehicle for the total amount of damagesDriveTime’s Total Loss Departmentadvised that after appraisal, the Gap Addendum would apply to the vehicle if itis deemed as a total lossThis will not cover the total loss but will reducehis loan balance by the amount of his loan that exceeds the fair market valueof his vehicle.On June 3, 2015, DriveTimereceived notification from a third-party that the vehicle had been impoundedand labeled as abandonedOn June 19, 2015,DriveTime exercised our contractual right to recover the vehicleOn page ofthe Simple interest Retail Installment Contract under the section labeled“default” it states: “You will be in default if any one of the following occurs 8.The Vehicle is lost, damaged beyond repair, or destroyed or any other eventthat occurs that causes us to believe that our prospects for payment orrealization upon the Vehicle are impaired Additionally, we may take back(repossess) the Vehicle.”After the vehicle wasrecovered the vehicle was deemed as a total lossAt that time, the GapAddendum was applied to our customer’s principal balance as well with all feesassociated with the recovery of the vehicleThe vehicle was then sold atauction in which the proceeds applied to our customer’s principal balance.After all funds were applied to the account, our customer’s principal balancereflected as $6,On July 7, 2015, ourcustomer’s credit history was automatically updated as a Charge-off involuntaryrepossession since the vehicle had been recovered by DriveTime as assumed abandoned.On August 28, 2015, DriveTimecontacted our customer in regard to settling the accountWe advised ourcustomer we would be willing to settle his account as Settled Charge-Off orDelete the Trade Line, under the following circumstances:DriveTime agrees to:Waivedeficiency balance of $4,685.69Submitan update to all three (3) major Credit Bureau reporting agencies to reportDriveTime trade line as SETTLED CHARGE-OFF or Delete Trade LineIn exchange, Customeragrees to:Remitpayment to DriveTime via certified funds in the amount of $1,561.90On August 29, 2015,DriveTime emailed and mailed our customer a copy of the attached settlement forhis reviewWe advised our customer once a signed copy of settlement andcertified funds were received, DriveTime would update the credit bureaus reportingas Settled Charge-Off or delete the trade line per our customers preferenceOn September 29, 2015,DriveTime contacted our customer to ensure he had received the settlement offerand was aware of the steps to complete to satisfy the requirementsOurcustomer was unable to confirm that he had received the settlementAt this time, we have notreceived a signed settlement or payment from our customerWe encourage ourcustomer to contact our customer relations department in regard to thesettlement agreement at 800-965-8043.Weapologize for any confusion or inconvenience this matter may have causedDriveTime thanks the Better BusinessBureau for their ongoing supportShould you have any questions or concerns,please contact us by calling us at [redacted] Sincerely, Justin M.DriveTimeCustomerRelations

Yes , I remembered signing this document But with the intention I did not have other engine issues in conjunction of the uncovered spark plugs They have been not forthright in their intentions of selling preowned vehicles .I am still gathering tickets from the auto repair shop to send them I did not expect to have major issues beginning one month after purchase and ongoing I am highly disappointed in their actions I regret the day I have done business with them which is a consumer issue So no I need assistance from the Revdex.com on this matter

All DriveTime vehicles are inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On October 16, 2017, an in-network repair facility (INRF) initiated a claim with SilverRock for the left front power door lock switch and the left rear TPMSAlthough these are non-covered components under the terms of the Driver’s Seat Limited Warranty, DriveTime approved and paid for these repairs in full as a gesture of goodwillIf our customer is still experiencing issues with these components, we encourage her to return the vehicle to the INRF to have the repair work warrantied at no cost to her We regret to hear of our customer’s recent unemployment and understand the impact it may have on her ability to make paymentsWhile DriveTime is unable to cover our customer’s past due payments, we encourage her to work with Bridgecrest, her lease servicer, on a payment plan to bring her account current

(Please see attached for full response)On October 27, 2017, an ONRF contacted [redacted] to initiate a claim for the transmission [redacted] reached out to the third party part supplier from the previous transmission repairThe part supplier agreed to guarantee the transmission part, although the part’s stated warranty had expired by time [redacted] authorized the labor costs associated with the repair under the terms of the VSCThe part supplier advised they would send an inspector to confirm failure on the 30th or 31st the following week On this same day, DriveTime reached out to our customer to discuss his concernsWe explained the above timeline and advised we were unable to accommodate his request to exchange the vehicleWe discussed the current repairs and offered to provide rental assistance or apply a credit to the account for the time the vehicle is in the shop for the current transmission repairOur customer advised he had a second vehicle and opted to receive the credit once repairs were completedWe advised we would keep him updated with the status of the transmission repairThe call ended on amicable terms We will continue to remain in contact with our customer through the completion of the repairs and completion of the accepted resolution

Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 10, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a Ford FThe vehicle came with a Life of Lease Warranty, administered by AeverexIncluded you will find the Cancel Anytime Lease Contract and the Life of Lease Warranty for your referenceOn December 3, 2014, our customer contacted DriveTime in regards to the transmission repairOur customer was advised that we could provide a per diem credit for the days her vehicle would be in the shop for this repairWe also advised a reimbursement for tow could be arranged as wellThese were both exceptions made for our customer due to the short time being in the vehicleOn December 9, 2014, we called the repair facility to see when the vehicle would be ready for pickup and how long the vehicle has been in their possessionThey advised the vehicle would be ready on December and has been there since December On December 10, 2014, we contacted our customer to go over her [redacted] complaintWe advised we are in the process of crediting her account for the days the vehicle was in the shopWe informed her that the credit will go towards her past due balanceOur customer inquired as to why her the first payment did not post to the account for she made the payment through our payment vendorWe asked our customer to send in her receipt for the payment that did not postWe also advised our customer to send in her cab fare receipts for possible reimbursementAt this time, we are waiting on the receipts from our customer to come to an amicable resolutionDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Please see the attached PDFOn January 4, 2017, we spoke with our customer to address the concerns in her complaintWe advised that due to DriveTime’s error, a duplicate title was ordered using our third party title agencyIn addition, the DMV was working on processing the request for a duplicate titleHowever, because the DMV was behind due to the holidays, DriveTime has been unable to secure a duplicate titleFurthermore, we are unable to provide our customer with an estimated time of completionDriveTime understands the significance of providing our customers with their vehicle’s title in a timely matter; every effort is made to expeditiously process these requestsWe also understand that by not doing so can cause our customers unnecessary hardshipDriveTime takes these matters very seriously and we sincerely apologize to our customer for the underlying issues that caused the delay, and the further inconvenience this matter has causedAt this time, we do not have an estimated time we can provide our customerHowever, DriveTime will continue to work diligently with the Virginia DMV and our customer in an attempt to expedite a resolution and reach amicable termsWe apologize for any confusion or inconvenience this matter has causedAs a goodwill gesture, DriveTime has sent a $American Express gift card to our customer’s address she providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, Brodie H.Customer Relations Department

(Please see attached for full response)On November 7, 2016, our customer contacted DriveTime to explain the frame damage was preventing her from trading in the vehicle, and she was told that there was no frame damage on the vehicleWe encouraged our customer reach out to Experian regarding the report at the phone number listed on the document to discuss the unreported frame damageOur customer advised she would reach out to ExperianOn December 28, 2016, DriveTime successfully made contact with our customerWe explained that we had not received the estimate for review previously, to see which options could be providedOur customer explained that she had taken the vehicle to two repair facilities who verified the frame damage, but did not provide documentationWe asked our customer to have the vehicle diagnosed and send the estimate for reviewOur customer agreed to do so and the call was ended on amicable termsWe apologize for any confusion or inconvenience this matter may have causedOnce the estimate has been received, we will review for possible assistance options and continue to work with our customer towards an amicable resolutionAs a gesture of goodwill, we have applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at [redacted] ***Thank you, Jessica HCustomer Relations

August 14, [redacted] Revdex.comPh [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns On July 3, 2015, our customer contacted [redacted] with concerns about a noise when backing the vehicle up [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosedOn July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive-belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicleWe advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and doorLater that day, our customer contacted [redacted] about the above-mentioned grill and door [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matterOn July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosedThat day, an in-network repair facility called a claim into [redacted] for the left-rear caliper [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosisOn July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 23, 2015, we contacted our customer and attempted to address her concernsAt that time, our customer advised the vehicle was operating wellWe advised our customer to contact [redacted] if any further mechanical concerns with the vehicle were to ariseWithout any new information, we are still unable to accommodate our customer’s request for DriveTime to lower the price of the vehicleHowever, if our customer is still experiencing issues with the vehicle, we encourage her to contact [redacted] at [redacted] Once a claim has been filed, if any repairs are not covered under the terms of the DriveCare Limited Warranty, we will review potential options to assistLikewise, we encourage our customer to contact our Customer Relations department with any further questions or concerns at ###-###-####.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] **DriveTime Customer Relations

What was said by the reply does not reflect the major portion of my complaint After I got the online pre-approval I phoned the closest DrvieTime location to me, as was recommended to me by the agent from DriveTime.com that I spoke to the first nightWhen I called, the salesperson at the dealership stated that there was only one vehicle, a ***, that was available for the lease program my credit qualified me for He felt that the only vehicle they had would not fit what I had stated I was looking for I asked about the other locations somewhat near me & the salesperson said that they had no vehicles I qualified for either & it was not worth my time to call themI see no where in DriveTime.com's response explaining why they advertise what they do, but then have no vehicles available for persons with not so perfect credit

December 14, 2015Better Business BureauPh (602) 264-5299Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 28, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet CruzeAttached you will find the Simple Interest Retail for your referenceOn November 18, 2015, our customer contacted DriveTime to advise us they had not received their tags and platesOur customer was advised that we were reaching out to our 3rd party titling agency to determine the issueOur customer further advised us that they had purchased a 30-day temporary extension and that it would expire on November 19, 2015.On November 20, 2015, we advised our customer that due to changes with the Colorado DMV we would need a new Power of Attorney filled out to complete the registrationOur customer was also advised that we would send a $gift card as a goodwill gesture due to the inconvenience.On December 2, 2015, our customer contacted DriveTime to advise that they had sent the required documentation to our dealership in Lakeland, CO Our customer was advised that we expected that the DMV would have everything they required by December or 8, and that we would be sending a second $gift card.On December 9, 2015, after further delays regarding our customer’s registration, DriveTime offered to remove our customer from the Chevrolet Cruze and place the customer in a new vehicleOur customer accepted this offer.On December 10, 2015, our customer was placed into a Dodge AvengerOur customer’s previous down payment and one payment made towards their previous account were transferred to the new account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Jeremy N.DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 8, 2014, our customer entered into a Retail Installment Contract when he purchased a Chevrolet MalibuAttached is a copy of the ‘Retail Installment’ contract for your reference.At the time of purchase, DriveTime requires our customers to obtain comprehensive and collision insurance coverageOur customer opted to purchase comprehensive and collision insurance through Great American Insurance Companies.The Notice of Insurance states:“This notice is not a policy of insuranceCoverage under the insured creditor’s policy provides single interest physical damage insurance protecting their interest in the above collateral which is securing a credit agreementIt does not protect the interest or equity of the debtor ”On March 8, 2014, DriveTime received a payment for $for the comprehensive and collision insuranceSince only one payment was made, the insurance was consequently cancelledThe ‘Notice of Insurance’ has been attached for your reviewPage two, of Physical Damage Insurance Requirement Addendum to the Retail Installment Contract states: “That I have not obtained required insurance on my own and am in default of my finance contractI understand that CREDITOR will insure its own interest in my vehicle under their CPI policy and that I will be responsible to pay the cost to CREDITOR of such insurance as documented belowI understand that this limited physical damage insurance coverage does not include liability coverage and that I have or will obtain liability insurance from an agent or company of my choice.”Our customer read and initialed this noticeThe ‘Physical Damage Insurance Requirement Addendum to The Retail Installment Contract has been attached for your reviewDriveTime has attempted to contact our customer but has been unsuccessfulAs a goodwill gesture DriveTime has applied a $credit to our customer’s principal balance.At this time, DriveTime is unable to assist our customer with his request to repair the vehicle, and/or redeem the vehicle from the police impound.We thank the Revdex.com for their continued support and allowing DriveTime to address our customer’s concernsIf you have any questions, please contact us at ###-###-####.Sincerely, DriveTime Customer Relations Team

October 31, 2015Better Business BureauPh (602) 212-2232Fax (602) 263- Re: Complaint # [redacted] To whom it may concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsAt this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcyThis update should reflect on our customer’s credit reporting within 30-daysWe will be reinstating these trade lines with Experian, Equifax, and TransUnion.Should our customer has any questions or concerns regarding this update, we encourage him to contact DriveTime Customer Relations at [redacted] DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] DriveTimeCustomer Relations

February 19, 2016Jasmine HillRevdex.com Ph(602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted] Dear MsHill,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On June 12, 2014, our customer entered into a Cancel Anytime Lease with DriveTime when she leased a Buick LucerneAt time of lease, our customer agreed to make bi- weekly payments of $beginning on June 27, The Cancel Anytime Lease Contract is attached for your review.On June 30, 2015, DriveTime sent the attached Auto Insurance Notice via certified mail to the address on fileOur customer would need to provide their full insurance policy in order to prevent recovery.On December 7, 2015, DriveTime exercised our contractual right to place the vehicle out for recovery because the vehicle no longer maintained the required insurance placing our customer’s account in defaultWe had attempted to contact our customer for days prior to placing the vehicle out for recoveryOn the Cancel Anytime Lease under the section labeled, “Default, Repossession and Other Remedies” it states:“The following events are of default: (c) You do not maintain required insurance If you are in default, after waiting any time the law requires, we may do any of the following (e) Take (repossess) the Vehicle”On the same day, DriveTime canceled our customers Western Union Portal Pay and all future payments scheduledThis is a common practice when a vehicle is recovered to prevent continued paymentsOn December 8, 2015, the vehicle was recoveredLater that day, our customer contacted DriveTime in an attempt to redeem the vehicle.On December 9, 2015, our customer provided updated insurance and made payment arrangements for the recovery feesDriveTime released the vehicle and informed our customer of her next payment due date of December 11, 2015.From January through February 3, 2016, DriveTime made multiple attempts to contact our customer via phone and turned on the buzzer to notify to contact us.On January 20, 2015, DriveTime sent the attached Right To Cure letter Via certified mail to the address on fileOur customer would need to pay $by January 31, to prevent recovery.On February 1, 2016, at days past due, DriveTime exercised our contractual right to place the vehicle out for recovery, per the terms of the Cancel Anytime Lease Contract.On February 3, 2016, our customer contacted DriveTime in regards to the recovery of the vehicleWe informed our customer, she would need pay the past due amount of $plus recovery fees of $We advised there may be additional recovery agent fees up to$Our customer paid in full to redeem the vehicle.On February 15, 2016, we contacted our customer to discuss the before mentioned events and advised the recovery the vehicle was validOur customer informed us she was having transmission issues after the recovery of her vehicleShe advised she had taken it to a repair facility and the Vehicle Service Contract was covering itWe encourage our customer to contact us with any additional questions or concerns.As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at [redacted] ***Sincerely,BrodieHDriveTime Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I advised them that I am not happy with the dealership service and it is the worst I've ever hadAnd what they are saying about saying no to, is not what was discussed in our conversationI also informed the gentleman of my hours working and to get car to mechanic I need accommodatedAt this time for my inconvenience with this car I need better resolutionA $credit towards principal balance when the car has had problems since week one is hurtful when I'm a paying customer Regards, [redacted]