DriveTime

July 30, 2014 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.

We attempted to reach out to our customer to further address his concerns with the overall experience he had with DriveTime. At this time there is no amicable resolution that can be met.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied with DriveTime, due to the fact that I had spoken to the payment center and gave them my new checking account number, so that my payments can be deducted automatically. Customer Service rep told me that she had taken out my old checking account that had been compromised and updated my account with my new checking account number. On July 25th, 2014 at 11:00 pm, I get in my car, thinking I'm about to drive to work. I attempt to start my car and nothing happens. I tried it again, and nothing has happened. Now this is where I am pissed off. Not only am I missing work, but the department that handles the payments are not open on saturday, so I am without a car until monday, meaning Im missing 3 days of work. Now why am I pissed out, DriveTime did not notify me that my payment has not been received, the last time I was late for my payment, there was a noise that would come on when I start my car, that noise did not come on this time warning me that my payment has not be received. For a customer who is PAYING for something that doesnt belong to me, that is down right not acceptable. Sending me a $50 prepaid card, really is not going to fix this problem. My oil change was not completed like agreed on, because of DriveTime non communication with sears, and the lack of customer service they provide. Lets see, the first week I had the car, it kept shutting off on me while driving down the street, so I had to take it to the shop. Secondly DriveTime Torrance employees are very rude and lack knowledge of knowing that they had a department that handle lease warranties. Third my car begin to knock, I take it to a shop to have it looked at, they tell me I needed a oil change. DriveTime Retention department PROMISED that I could get my oil changed and that they would leave notes. That never happened. I called and left voicemails with the drivetime retention lady that claimed to solved my problem, NEVER got a phone call back from her, until I made another complaint with the Revdex.com. So for all these problems, you really think $50 is going to make me happy. NO.... Now I warned drivetime, if my car was to get shut off, during this occasion of my dispute. I was going to contact my attorney [redacted], and file a law sue against DriveTime, for breaking a agreement that was made to me, and was not accomplished. If I do take DriveTime to court, I will sue for $300,000 and DriveTime will be responsible for court fees and lawyer fees. Now my attorney can be reached at [redacted] (mobile). Now to eliminate the law sue, this is my proposed action. I want my car payments to be monthly, I always want my car payment to be lowered. And I also want FREE Lifetime oil change, as long as I am under this contract, and I also want one of my car payments removed. Now remember DriveTime, You had a agreement that I was eligible for early oil change, but due to your lack of communication that didn't happen, and also your company sold me a car that was not operating correctly, and remember your agreement you made with me is on document. Now my propose action, is set in stone. I don't want no other offers. And returning the car is not a solution, I love the car, but not the issues. Now, also you might want to have someone in California stay tuned to [redacted], where I work because I will be talking about this issue also, and will write letters in the [redacted]. 

 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 28, 2013, our customer entered into a Retail Installment Contract with DriveTime when she purchased a 2008 Chrysler PT Cruiser. The vehicle came with a 3 year/36,000...

mile DriveCare Limited Warranty, administered by DriveTime. Attached you will find the Retail Installment Contract and DriveCare Limited Warranty agreement for your reference.We have made several unsuccessful attempts to contact our customer. On October 16, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact DriveTime at ###-###-####, to address her concerns.As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address authorized third party’s  concerns.

DriveTime is currently working with our customer to come to an amicable resolution.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted] **

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At the time of lease our customer agreed to make periodic payments of $192.15 beginning June 26, 2014,followed by 64 periodic payments of $192.15 due every other Thursday.

Additionally, our customer signed and reviewed a “Lessee Disclosure Statement and Agreement for Installation of a GPS System” which states, under subtitle 2 (g):

“I understand the GPS device contains an internal component that can make a buzzing sound. I understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract.”

At this time, we are unable to accommodate our customer request to get a new lease vehicle with no down payment. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

justify;"> 
On March 14, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2011 Toyota Corolla. Included, you will find the Retail Installment Contract for your reference.
We have made several unsuccessful attempts to contact our customer to discuss her concerns. On February 20, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-#### to discuss her concerns.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
                      
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
 
Sincerely,
 
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 10, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Hyundai Sonata. Our customer opted...

to purchase a 5 year/50,000 mile Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Limited Warranty Agreement for your reference. On February 5, 2015, our customer contacted DriveTime to express concerns that the title for her vehicle was branded; because of this, she was unable to trade in her vehicle. After researching the situation, we notified our customer that the California Department of Motor Vehicles had incorrectly marked the title as branded when it was processed. We advised her we were in the process of submitting documentation to the California DMV to remedy this error and have the title unbranded. Our customer also expressed concerns about DriveTime not reporting to her credit. We advised her of the temporary freeze to our credit reporting and the expected timeframe for credit reporting to be reinstated. DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian, and they have begun uploading our customers’ account information for public viewing. We anticipate the enhancements with the other two agencies will be completed no later than the end of April. We apologize for any confusion or inconvenience this may have caused. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. If our customer is applying for credit, we would be happy to provide a letter to the creditor letting them know we have temporarily ceased reporting and providing an overview of her credit, if  she so desires. On February 6, 2015, a paper title was requested to be provided to the California DMV. The estimated date of arrival of this title was February 27, 2015. On February 12, 2015, our customer contacted DriveTime with further concerns about her title issue. We assured our customer DriveTime does not sell vehicles with salvaged titles, and that the issue had been caused by a DMV error. On February 25, 2015, DriveTime received the previously requested paper title and sent it to the sales lot where our customer purchased her vehicle. The dealership delivered the title to the California DMV on March 4, 2015. On March 13, 2015, our customer contacted DriveTime with concerns that she had not been provided with the option to not purchase the Limited Warranty. She advised she had taken her vehicle into a repair facility, but they had not been able to determine the problem with her vehicle. On March 18, 2015, a claim was filed with Aeverex by the repair facility. Aeverex approved all repairs. On March 19, 2015, our customer contacted DriveTime with further concerns about the Limited Warranty being applied to her loan without her consent. She stated the warranty was not assisting her. The same day, a second claim was filed with Aeverex by the repair facility. All repairs were approved, and the deductible was waived as a goodwill gesture due to the ongoing concern. At the time of purchase, our customer signed a DriveCare Plus Protection Package Disclosure, which states our customer elected to purchase the Limited Warranty and understood it was an option. This disclosure has been attached for your review. On March 23, 2015, we confirmed with DriveTime’s titles department that the title correction form was submitted to the DMV on March 4, 2015, and the issue is in the process of being resolved. The anticipated resolution timeframe is mid-April. We have made several unsuccessful attempts to contact our customer to discuss her concerns. We will continue our efforts to get in touch with her. We encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to void her contract. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

May 8, 2015 [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2006 Chrysler Pacifica. All lease vehicles come with a Life of Lease Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it is not replaced. At the time of lease, our customer signed and dated the Vehicle Delivery Checklist. Page one of the Vehicle Delivery Checklist under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to leasing." Attached you will find the Vehicle Delivery Checklist for your review. On April 25, 2015, a repair facility filed a claim with [redacted] regarding engine noise. The repair facility advised that the vehicle was running well with no indicated failures. At the time of purchase, our customer signed and reviewed the Driver’s Seat Limited Warranty. On page two, under subtitle Drivers Seat 30 Day/1,500 Mile Limited Warranty, it specifies engine noise as a non-covered condition. On May 4, 2015, DriveTime reached out to our customer regarding his repair concerns. We advised him to take his vehicle to a different repair facility for a second opinion. Once the repair facility files a claim with [redacted], we can determine if the repairs are covered by the Limited Warranty. If any components are not covered, we can then review for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.because they told me they couldn't do what I was asking told to call back next month until they got notice from your place now they want to help but went to dealership and they wouldn't help was told by mahager [redacted] she wasn't going to help.this place sucks all the way around. they all lied to you will never do business with these peopleRegards,Edward B Petersen

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 5, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2006 Ford Expedition. Included you will find the...

Closed End Motor Vehicle Lease Contract for your reference.At the time of lease, our customer agreed to make a first payment of $236.65 due on February 21, 2015, followed by 64 periodic payments of $236.65 due every other Saturday. The term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease.At the time of lease our customer signed and reviewed the Return Anytime Lease Agreement. On page 3, under section 11 subtitled Default, Repossession and Other Remedies, it states:"The following are events of default (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it…"In addition, it explains:" If you are in default, after waiting any time the law requires, we may… take (repossess) the vehicle…"Since the start of our customer’s lease agreement, her account has reached past due on eight different occasions, four of which exceeded ten days past due. During this time we have made several attempts to work with our customer and her authorized third party by setting promised payment dates. Many of these arranged payments were not met.As of July 23, 2015, our customer’s account is nine days past due with a past due balance of $295.14. Another payment of $236.65 is set to be due this Saturday, July 25th.At this time we are unable to accommodate our customer’s request. DriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refund. If our customer feels the lease program no longer works for her, whether it is ability to make payments or life changes, our customer can cancel her lease any time by returning the vehicle to the dealership. By bringing the vehicle back, our customer is then eligible to lease or buy a vehicle from us again at any time in the future.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 22, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-####, to discuss her concerns.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

November 4, 2015
Cheyenne Plutchak
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
Re: Complaint [redacted]
Dear Ms. Plutchak,
Thank you for bringing this matter...

to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2004 Ford Freestar. At the time of sale, our customers agreed to make 54 monthly payments of $398.88 and 1 final payment of $398.69, beginning March 17, 2012. Attached you will find the Simple Interest Retail Installment Contract for your reference.
When customers’ accounts fall past due, their vehicles become contractually eligible for repossession. Please refer to the section on page 3 of the Simple Interest Retail Installment Contract labeled "Default":
"You will be in default if any one of the following occurs…
1. You fail to make any payment due under this Contract, including any down payment, in full when such payment is due….
If you are in default…we may take back (repossess) the Vehicle."
In addition, it states:
"If we take back (repossess) the vehicle, we may also take items of personal property found in the Vehicle when we take back the Vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner."
On October 15, 2015, a third party recovery agency recovered our customer’s vehicle due to payment default. At the time of recovery, our customer’s account had accrued a past due balance of $1,618.36. The agent who recovered the vehicle obtained the keys from our customer and allowed him the opportunity to search the vehicle to gather his personal belongings.
On October 16, 2015, our customer contacted DriveTime corporate offices to discuss options for redeeming the vehicle. We informed our customer that in order to redeem, he would be responsible for paying the past due balance of $1,618.36 and the $300 recovery fee. We advised our customer that if he was unable to pay the full amount to redeem, we could place a 7 day hold on the account if he paid $50 of what was owed.
On October 21, 2015, our customer contacted DriveTime’s corporate offices regarding medical items left in the vehicle. We informed our customer to make an appointment to pick up any personal belongings from the recovery agency.
On October 26, 2015, the vehicle was transported from the recovery agency to auction. On page 3 of the Simple Interest Retail Installment contract, under "Default," it states:
"If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law."
On October 28, 2015, DriveTime contacted the recovery agency to obtain additional information. The agent who recovered the vehicle informed us that no personal items were found after the vehicle was recovered from our customer.
We have made several unsuccessful attempts to contact our customer to discuss this matter. On November 2, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations Department at 800-965-8043, to better address his concerns. If we do not receive contact from our customer by November 13, 2015, normal account processing will resume.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customer’s address.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,

DriveTime Customer Relations

December 14, 2015RevDex.comPh.

(602) 264-5299Fax

(602) 263-0997  Re:

Complaint #[redacted]To Whom It

May Concern, Thank you for bringing

this matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On August 28, 2015, our customer

entered into a Simple Interest Retail Installment Contract with DriveTime when

he purchased a 2012 Chevrolet Cruze. Attached you will find the Simple Interest

Retail for your reference. On November 18, 2015, our

customer contacted DriveTime to advise us they had not received their tags and

plates. Our customer was advised that we were reaching out to our 3rd party titling agency to determine the issue. Our customer further advised us

that they had purchased a 30-day temporary extension and that it would expire

on November 19, 2015.On November 20, 2015, we advised

our customer that due to changes with the Colorado DMV we would need a new

Power of Attorney filled out to complete the registration. Our customer was

also advised that we would send a $25 gift card as a goodwill gesture due to

the inconvenience.On December 2, 2015, our

customer contacted DriveTime to advise that they had sent the required documentation

to our dealership in Lakeland, CO.  Our

customer was advised that we expected that the DMV would have everything they

required by December 7 or 8, and that we would be sending a second $25 gift

card.On December 9, 2015, after

further delays regarding our customer’s registration, DriveTime offered to

remove our customer from the 2012 Chevrolet Cruze and place the customer in a

new vehicle. Our customer accepted this offer.On December 10, 2015, our

customer was placed into a 2013 Dodge Avenger. Our customer’s previous down

payment and one payment made towards their previous account were transferred to

the new account.DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Jeremy N.DriveTime

Customer Relations

I was told by a representative, that all owed was the 154 in July. The deferment they told me about, still holds me accountable for the customer service reps mistake. I feel after all the mess up, I feel they should credit my account. I also feel Drivetime should give me a free month for this issue. The customer relations department called me, and he was really rude. He also didn't satisfy my issues, that has been going on since July. Im behind because of the mistake and feel I shouldn't be held responsible for the issue. If they can do what I have stated above, I will be satisfied. They just seem to keep coming up with excuses for the mess up to cover themselves, rather than a solution. I'll wait to hear back. I just got a voicemail today stating I'm still behind, after all of this and I need to call them about past due. Still getting calls even though they are stating such things here. Waiting for response. Thank you, [redacted])

January 11, 2016

justify;">
Revdex.com

Re: Complaint # [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.

On September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Mini Cooper. At time of sale, our customer opted to purchase a Vehicle Service Contract administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.

On June 22, 2015, our customer canceled her Vehicle Service contract through Aeverex. At that time, her policy became inactive and a pro-rated refund of the product was applied to our customer’s principal balance.

On January 4, 2016, our customer contacted DriveTime in regard to a rust concerns she was experiencing with the vehicle. We advised our customer to have the vehicle taken to an in-network repair facility to diagnose the vehicle. We encouraged our customer to have the in-network repair facility provide an estimate and pictures of the vehicle to DriveTime to review for possible assistance.

On January 7, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer once an estimate and pictures of the rust concern are received, we will be able to further review for possible assistance.

As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.

Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,
DriveTime Customer Relations

February 22, 2016

justify;">
Dear Ms. Hill,

On October 20, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2003 Ford Taurus. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On October 20, 2015, DriveTime received an insurance loss check of $1,915.00 from our customer’s third party insurance provider. At that time, our customer had a remaining principal balance of $3,688.42.

On December 7, 2015, DriveTime received the gap insurance check for the remainder of the principal balance of $3,688.42 from our customer’s third party insurance provider. At that time, our customer’s account reflected as 51 days past due.

On January 20, 2016, we contacted our customer and came to an amicable resolution. We advised our customer that we would be able to back date the gap insurance pay off check to reflect as received on 10/20/2015, when the other insurance check was received. As a result, our customer’s account would reflect as a paid loan from that date. Our customer credit reporting was updated to reflect with the proper date and any late credit marks were deleted. A credit rating letter was sent to our customer home address as requested.

On January 21, 2016, DriveTime sent our customer a $25.00 American Express Gift Card to the address on file. This gift card was later returned as undeliverable.

On February 18, 2016, DriveTime resent our customer a $25.00 American Express gift card to the address on file and sent another credit rating letter to our customer. We encourage our customer to contact our customer relations department at [redacted] if she has any difficulties receiving these items.

Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

I am upset that the representative from Drive Time is not listening to what I have to say.   I have tried to explain numerous times that I would have never purchased the vehicle if I knew of these safety recalls,  I was not presented with a proper or accurate vehicle history report.  Their only solution is for me to  continue doing business with them which I do not feel comfortable doing.  This is a matter of doing the right thing in the eyes of the customer.  I have pasted links at the bottom of the page with the open recalls on this vehicle and the dates they were issued which was well before the date I purchased the car. 
For this matter to be resolved, I want Drive Time to take back the vehicle and refund me a large percentage, if not all of the money I have invested in this vehicle.   That is the only thing that is right.   Drive time does not care about the safety of the vehicles they are selling and are continuing to sell these unsafe vehicles.  My exact  vehicle is currently for sale at the Raleigh location.  They should stop doing this cause their sources use do not show accurate recalls on vehicles.  This has been a nightmare my family and myself.  This was my wife's primary vehicle that she picked out.  She no longer wants to drive this vehicle because the fear she has which Drive Time doesn't seem to  respect.  Please make this issue right so we can end this ordeal.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On March 15, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2006 TOYOTA TUNDRA 2WD V8. Our customer also purchased a...

Powertrain Protection Plan, administered by Aeverex. The simple interest retail installment contract and Powertrain Protection Plan are attached for your reference.

On May 20, 2014, we contacted our customer in response to her Revdex.com complaint. We advised out customer to take the vehicle to a DriveTime repair facility for diagnosis of repairs not covered under the protection plan.

At this time, we have reached an amicable resolution with our customer as DriveTime has agreed to pay for the non-covered repairs.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm  not satisfied with this resolution. The company contact my mom and my work after this initial complaint which all violations. They disrespect and insult me by sending a $25 dollar gift card like really that all I'm worth to them. Give the way that call demand money and threat me. I have contact a lawyer about possible lawsuit if we can work this out in this Revdex.com mediation. I have also file complaint with the Florida and [redacted] as while as [redacted] to resolve this issue.  The only thing I want is them to contact me by email if they need to contact me and apology letter.

Regards,