DriveTime

January 25, 2016

Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

Currently, our customers account is reflecting with good will credits of $25.00 to the principal balance for October 9, 2015 as well as January 21, 2016. 

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Justin M.
DriveTime Customer Relations Department
Tell us why here...

Re: Complaint #

12pt;">[redacted]1
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 8, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Mitsubishi Galant. Attached you will find the Simple Interest Retail Installment Contract for your reference.
Prior to purchase, DriveTime reviews a Buy Option with our customers. The purpose of this document is to give our customers an estimate of the financing details for a vehicle that they are interested in purchasing. At the bottom of the Buy Option, it states:
“This purchase option is an estimate only and subject to change. The contract is your final agreement.”
Our customer signed the Buy Option indicating understanding of the document, attached for your review.
At the time of sale, our customer agreed to make 68 monthly payments of $484.39 and 1 final payment of $483.53, beginning August 3, 2015. Our customer was provided a document titled Customer Payment Schedule outlining the due dates of the amounts owed to us for the vehicle. Attached you will find the Customer Payment Schedule for your review.
When our customer’s account becomes delinquent, DriveTime will make regular attempts to contact our customer to cure the delinquency balance. When a customer contacts a DriveTime loan advisor they are able to establish payment arrangements. When these arrangements are made and kept, contact to cure the delinquency balance will cease. If our customer’s fail to keep the arrangements made, they are in default of their contractual obligations and DriveTime may exercise their contractual option to recover the vehicle.
DriveTime made several unsuccessful attempts to contact our customer and advise her of the status of her account and make arrangements to cure the past due balance.
Continued… (Full version provided to the Revdex.com)

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are...

replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
 
On January 2, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Malibu. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex.
 
On January 19, 2016, an in-network repair facility updated a claim with Aeverex for the repair of the front drive axle, alignment and tire replacement. Aeverex advised the in-network repair facility that the front drive axle was still under the original manufacturer’s warranty and suggested for the vehicle to be taken to the Original Equipment Manufacturer to have this repair completed. In addition, Aeverex advised the in-network repair facility that the tire replacement and alignment were non-covered under the Vehicle Service Contract.
 
On January 20, 2016, an out-of-network repair facility updated a claim with Aeverex for the repair of the front axle seals and seatbelt latch. Aeverex approved the cost of these repairs for a total of $474.10 under the Vehicle Service Contract.
 
On January 29, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would make a one-time exception to the Vehicle Service Contract to replace the rear tires and perform an alignment at an in-network repair facility for a total of $386.02. We advised our customer to have the vehicle returned to the in-network repair facility to have these repairs completed. If any additional concerns arise, DriveTime will be able to review for further assistance at that time.
 
As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.
Tell us why here...

March 8, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
DriveTime has put in place set standards of service and support to ensure our customer’s receive quality interactions with all DriveTime representative. We strive to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.  We will thoroughly investigated our customer’s specific concerns and take appropriate action to ensure DriveTime policies and procedures are followed by our loan-servicing department, if needed.
 
On March 7, 2016, our customer contacted DriveTime. We advised her that we would pull the calls in question for potential training opportunities. DriveTime also offered her the following resolution:

DriveTime agrees to:
Waive the deficiency balance of $1,761.24
In exchange, our customer agrees to:
Report this matter as resolved
 
Our customer declined DriveTime’s offer for assistance.
 
On March 10, 2016, our customer contacted DriveTime and inquired about DriveTime’s response to her concerns. Again, DriveTime advised her of the aforementioned information and our customer declined. Our customer inquired why she did not receive a follow-up call and DriveTime advised her that we had placed a cease and desist on her account.
 
Due to the escalated nature of this matter, DriveTime placed a cease and desist on our customer’s account to cease collection efforts as we attempt to come to an amicable resolution with her. We apologize if our customer did not want DriveTime to cease communication with her and for any inconvenience this matter may have caused.
 
Continued… (Full version provided to the Revdex.com)

Thank you all for taking the time to research this urgent issue. I have checked and double checked my account information. I am unsure why you will not be pulling my account into your system. The last place I want to call is your customer service line, when I have had less than reasonable results doing so. 
The account number is accurate as 114008064401 
The name on the account will be [redacted], and my name, [redacted], is listed as an account contact. My red 2008 mini cooper was purchased on June 2, 2014. Also, the email provided [redacted] is the email listed on the account. What more information would you need in order for your system to pull up my account?
The mini cooper is now back in the shop again due to another mechanical failure. The mechanic said he will try to have the warranty company to cover it but since they have hardly covered anything, I may be looking at yet another $600 repair out of pocket. This is the worst experience a consumer could ever imagine. The fact that this company is even Revdex.com rated is nauseating. Mind you, this car has been in a mechanic shop for a mind-blowing 19 times due to mechanical issues.
Reading the reviews online, I am not the only lemon this company has sold. In addition, the mechanic that no longer associates themselves with Drivetime had 3 more cars that needed brand new engines after purchasing from this location. One may be a coincidence, but this is out of hand. They pride themselves as "rigorously inspecting vehicles" but this proves the lamest example of false advertising from what someone would believe to be a reputable company.
I have provided MORE than enough information for Drivetime to not only locate my account, as well as rectify this horrible experience dealing with their location in Norfolk, VA. If they wish to remain in high standards nationwide, they absolutely need to do further investigation on this location in particular.

We have made several unsuccessful attempts to contact our customer to discuss herconcerns. Our first attempt was made September 28, 2016, when we left a voicemail onour customer’s phone number listed in her account. We made another attempt to reach ourcustomer on September 30, 2016, although the call was answered, the line wasdisconnected before we could reach our customer. Our most recent attempt was made onOctober 3, 2016, which resulted in another voicemail instructing our customer to reach outto us.
On October 3, 2016, we sent a letter via certified mail to our customer’s address on file.The purpose of this letter is to inform our customer of our attempts to reach out to her. Weencourage our customer to contact our Customer Relations Department at 800-965-8043,to discuss her concerns.
DrivTime would like the opportunity to address our customer’s concern and will continueour attempts until we reach a mutual understanding.

Please see the attached PDF for the full response.
 
On November 28, 2016, DriveTime spoke with our customer regarding the vehicle. Our customer stated the vehicle was currently at the DriveTime Service Center and had been since November 5....

Furthermore, she stated she was unable to pay for the repairs and wished for DriveTime to assist. We advised we would be unable to accommodate her request to approve the repairs due to excessive mileage driven. 
On December 5, 2016, DriveTime spoke with our customer. We advised we would approve the cost of our customer’s tow to the repair facility and waive the diagnostic cost in order for her to retrieve the vehicle, however, we would be unable to approve the repairs. Our customer had the vehicle towed from the DriveTime Service Center that same day.
 
On December 6, 2016, we spoke with our customer to address the concerns in her complaint. We advised that we had re-evaluated her concerns and as a one-time goodwill gesture, we would approve the repairs in full. In addition, we would pay for the cost of the tow, up to $75.00, to return the vehicle back to the repair facility. Our customer agreed and we ended our correspondence on amicable terms.
 
We apologize for any confusion or inconvenience this matter may have caused. As an additional goodwill gesture, DriveTime has applied $25.00 credit toward our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
 
Sincerely,
 
Brodie H.
Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 17, 2013, our customer entered into a retail installment contract when she purchased a 2006 Chevrolet HRR. Our customers purchased a 3 year/36,000 mile...

service contract administered by Aeverex. Included you will find the retail installment contract and the service contract for your reference.

On March 13, 2013, we contacted our customer and came to an amicable resolution. We made an exception to pay for our customer’s repairs not covered by the limited warranty.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On February 15, 2014, our customer entered into a retail installment contract when she purchased a 2005 Isuzu Ascender. Included you will find the retail...

installment contract for your reference. 

On February 17, 2014, our customer returned her vehicle in accordance with DriveTime’s Vehicle Return Program. 

On March 13, 2014, we contacted our customer and reached an amicable resolution. Our dealership has refunded nour customer’s full down payment onto the credit card used at the time of purchase. 

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 

Sincerely, 

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted]PLEASE NOTE THAT THIS CLAIM WAS PREVIOUSLY SUBMITTED, however due to a misunderstanding in my response to the "complaint response" it was closed as resolved. THIS ISSUE IS NOT RESOLVED AND HAS CONTINUED[redacted]ADDITIONALLY, I will note that [redacted] (the representative from DriveTime has been extremely helpful and accommodating in a effort to resolve the issue. It is my (the complainer's) fault that the previous report was closed a "satisfactory". I misread the response and only meant to accept her response as satisfactory, not that the issue has been resolved satisfactory. Additional details since my former complaint which is cut and pasted below: My car spent an additional WEEK in the shop only to find out that it was "misdiagnosed", and the latest is that it either needs a new "head gasket" or a new motor. The mechanic submitted the claim through the warranty company and the warranty only approved for the gasket to be repaired. The mechanic who submitted the claim does not have the equipment to repair the gasket, although he is able to repair an entire motor???? So he took it to another mechanic who supposedly is equipped to repair the gasket. Once the new mechanic received the care, he disagrees with the new diagnosis (after the original misdiagnosis)...so this will be the 3rd diagnosis for which I have yet to receive. There is a fluorescent dye in my car that will indicate to the mechanic where the leak causing the smoke in the care is coming from. I will drop off the car next week which will begin the 4th wee it is in the shop since I have had it. Please note... drive time is currently working with me to resolve the issue, but it is not resolved. Complaint Details The company advertises a Full Point Inspection. I've had my car less than 6 months (a BMW 3S) which has spent a total of 8 days in the shop and has cost me more than $1200 (keep in mind this is less than six months). The inside of the car fills with smoke to the point you cannot breath; it's quite scary. I spoke to a customer service manager named [redacted] EE ID: P7JR, who advised me that all they can do is post pone my payments; which will only cause me to incur more interest. (Post pone them, not reimburse me). This car is unsafe to drive, and the mechanic that DriveTime sent me to explained that this problem could not have developed since my purchase; indicating the full point inspection was not completed. I have contacted my attorney who will be interpreting the Lemon Laws of Florida; DriveTime will sell you a LEMON. Please do not be fooled by their practice; they will sell you a lemon without regard. Monetary is not the issue here, they intentionally sold me a Lemon. Save yourself heartache and take a bus before purchasing anything here!!! Sincerely, [redacted] Desired Outcome/Settlement Desired Settlement: Accept Refund Merchandise Replace with an equal type car; or perform the full point inspection as advertised. Complaint Details Nature of Complaint: Advertising Issues Date Problem Occured: 1/2/2014 12:00:00 AM Date(s) Complained: 4/29/2014 12:00:00 AM 4/1/2014 12:00:00 AM 1/2/2014 12:00:00 AM Purchase Date: 11/1/2013 12:00:00 AM Salesperson: manager) , Unknown (branch Complaint Details (cont.) Product/Service: 2007 BMW 3 series Model #: 3 Series Account #: Not Provided Order #: Not Provided Purchase Price: 21000.0000 Payment: Partial payment made Cash Disputed Amount: 0.0000 -------------------------------------------------------------------------- Response from drivetime: Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 17, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 B M W 3 SERIES. The vehicle came with a 3 year/36,000 mile warranty, administered by Aeverex. The simple interest retail installment contract and warranty are attached for your reference. On April 30, 2014, our customer advised us his vehicle was in the shop for diagnosis regarding mechanical issues. We advised our customer we would advise the repair facility to contact Aeverex and file a warranty claim. We also advised him we would have the repair facility provide a copy of the estimate to DriveTime. In addition, we advised our customer, if the repairs were not covered under the warranty, we could review the estimate for possible assistance. We have assured our customer that all vehicles go through a multi-point inspection and any mechanical failures at that time are addressed prior to sale. DriveTime is currently working with our customer to reach an amicable resolution. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer RelationsAt this point, I would like the car replaced! I am paying $460 a moth for a car that will have spent a month in the shop... I travel for work and am home 1 week per month, which means I've driven the car a total of 7 weeks, with some of those 7 weeks being in a shop. These problems obviously did start since I've had the car since I drive the car so rarely.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 31, 2010, our customers entered into a Simple Interest Retail Installment Contract when they purchased a 2003 Mitsubishi Lancer. Included you will find the...

Simple Interest Retail Installment Contract for your reference.

After becoming aware of our customers’ concerns, DriveTime researched the manner in which we are reporting on their credit history. At this time, we are not reporting as a "repossession" to any of the three (3) major credit agencies.

DriveTime has made several unsuccessful attempts to contact our customer via telephone in order to address the concerns. These calls were made on June 2, 4, and 5.

On June 5, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter was to inform our customer of our attempts to reach out to her, and to provide contact information for her to respond to us.

As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

September 2, 2014

Revdex.com

Ph. ###-###-####

Fax ###-###-####

Re: Complaint # [redacted]

Dear Ms. [redacted],...

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 28, 2013, our customer entered into a Motor Vehicle Periodic Renewal Lease contract when she leased a 2006 Chevrolet Trailblazer. The Motor Vehicle Periodic Renewal Lease contract is attached for your reference.

On August 28, 2014, we reached out to our customer to address her concerns. She went over her experience involving the processing of the past due payment. This issue was due to switching banking information. She also discussed her attempt to cancel the pending repossession. We apologized for her experience and advised her that we appreciate her feedback. Our customer also brought up the credit that she earned after a certain amount of time to use towards an upgrade that is no longer valid due to the late payment issue.

At this time DriveTime and our customer have come to an amicable resolution, we have reinstated her eligibility to qualify for that promotion once she hits her year mark on October 28, 2013.

As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had a complaint done on drivetime before about the same vehicle since I got it I had issues from day one they wouldnt fix its a 2009 Mishubishi Gallant.I fount out that the car had water damages which made the parts bad on my car.so I contact u guys because the issue wasnt being solved.after a month they decided to contact me on 9/6/2006 which I purchased the car on the 8/9/2014 ,to inform me to take my car get inspector to look at it [redacted] never look at the car when I take it cuz I took it so many times they was tired I had to get another shop to look at it to bring it back and let [redacted] the issues it was having the still didnt check it out till inspector came.then they fixed roller and brakes they call me to pick it up it was making the same noise but louder feels like something is loose under my wheel also I took it back he then sats he couldnt fix it somebody had been fumbling inside steering collard.but the noise is at my tires and so is the loosehe says your whole car rusty u gone have issues I said why wasnt everything replaced.I called customer service same issue is before I asked for another vehicle they say [redacted] had to put in a claim I called back next day she then tell me he says he tighten steering when it was false he did nothing to it he drove it thats all he did to it am proof .am tired of fooling with with this vehicle its been stress because when they found out this vehicle had rust issues they should have switched out my car right then.I wanna be done fooling with drive time there bussiness isnt good at all I am buying a lemon and who wants to pay 18 thousand for a lemon I am a single parent working two jobs 7 days a week.they falsely told me that this vehicle had a history report on it and also gave me papers.if it was done than how can they not know about the damages from where they got it from. and that this car was completely rusted badly. Product_Or_Service: Mishibishi Gallant Order_Number: [redacted] Account_Number: [redacted] 

I would like my deposit and my carnote payment returned on this vehicle to take my bussiness where wanted by loyal customers.I dont deserve that am a single parent working hard with two kids .I have went through mental destress they have put my through I tried being quartile with them and ask for a exchange they are being incorporate I got a new used lemon thats not gone hold up from water damages.there bussiness is bad I want a refund asap

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 13, 2014, DriveTime contacted our customer and requested a running bank statement to review further.

DriveTime is currently working...

with our customer to come to an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted] **

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Dodge Caliber. Our customer purchased...

a 3 year/36,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. 

On November 14, 2014, our customer informed us she had obtained her plates from the Department of Motor Vehicles. We encouraged our customer to get second mechanical opinion regarding her repair concerns and offered to cover the diagnostic fee. Once a claim is filed, DriveTime will review for possible assistance. 

At this time, we are unable to accommodate our customer’s request for a down payment refund, lowering of payments, or credit towards property taxes. 

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. 

Sincerely, 

DriveTime 

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The facts present to you are half true. My car set in the shop from the time frame describe for more than a month. After contacting drive time with all receipts of out of pocket. I was told by [redacted] that the warranty company covered all expense. That fact is in corrected. I had to pay out of pocket for a new battery on a car less than 2 months, the belts and the thermostat. Currently I just picked my car up from the Acura dealership from when my turbo went out and was told they could only replace the turbo and that the warranty wouldn't cover yet another calytical converter and that they would clean the best they could but wouldn't guarantee that the same problem won't happen again down the line. Applying 25.00 on my principal balance was good, but I was told someone would contact about the issues that I'm currently experience with my Acura. I have tried to call Erica back several times to get no answer nor receive a call back or no certified letter. I would so like this problem to be fixed better then drive time providing feedback to Revdex.com that covers nothing about rectifing this car that has had problems that was over looked during inspection just to make a sell. The papers were signed after a 5 minute test drive around the corner to avoid seeing the lights come on to detect engine troubles. If inspection were conducted throughly why did they smack new brack on worn out rotors...

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.
On September 6, 2014, our customers entered into a Cancel Anytime Lease Contract with DriveTime when they leased a 2005 Dodge Durango. Attached you will find...

the Cancel Anytime Lease Contract for your reference. On February 4, 2015, we got in contact with our customers and advised that the tag issue was corrected today. We apologize for an inconvenience or confusion this might have caused.
As a goodwill gesture, DriveTime is sending a $25 American Express gift card to the customers’ address on file.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

May 26, 2015   [redacted] Revdex.com [redacted]

[redacted]    Re: Complaint # [redacted]   Dear Ms. [redacted],   Thank you for bringing this...

matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On March 26, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chrysler Sebring. Attached you will find the Simple Interest Retail Installment Contract for your reference.   In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with [redacted] will be completed no later than the end of May.   At DriveTime, we strive to ensure all of our credit reporting is up to date and accurate.  After a recent in depth review, we determined that there were questions surrounding the accuracy of our reporting of paid loans. For this reason, we are no longer able to report on accounts that were paid prior to October 1, 2014.   We are unable to resubmit a loan that was paid prior to October 2014 for reporting, as this would appear as a new trade line and would be more detrimental to our customers’ credit. When an account is paid, DriveTime reports one final time with the account’s final status. We cannot then continue to report this account; therefore, we cannot reinstate anything paid prior to October 2014. On May 19, 2015, a credit rating letter was e-mailed to our customer. The credit rating letters provide an overview of our customers’ accounts, including their payment history, and can be used as a reference for creditors when our customers are applying for credit.   On May 21, 2015, we contacted our customer and attempted to address his concerns. We went over the above information and informed our customer why were unable to report his loan to the credit bureaus. At this time, we are unable to accommodate our customer’s request for DriveTime to reinstate the trade line for his paid loan. If in the future our customer should require further documentation of his loan to apply for credit, or if a creditor requests a letter, we can provide additional credit rating letters upon request.   We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to the address our customer provided.   DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at 800-965-8043.   Sincerely, Kayleigh B. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer's correspondence are not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s...

experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty and the option to purchase a vehicle service contract.On January 13, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2009 Chevrolet Impala. On July 6, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a second vehicle, a 2011 Ford Fusion. Attached you will find both simple Interest Retail Installment Contracts and Limited Vehicle Service Contracts for your reference.On July 15, 2013, our customer contacted DriveTime’s customer service department stating a Carfax report shows that the Ford Fusion was involved in two collisions prior to sale. We advised our customer that the Experian AutoCheck Vehicle History report was performed prior to sale, this report stated there was no accidents reported. We have attached a copy of the Experian AutoCheck Vehicle History Report for your reference.On July 15, 2013, our customer contacted Aeverex stating that a repair facility has found frame damage on the Ford Fusion due to accident damage. Aeverex requested to be sent a diagnostics and an estimate from the repair facility. To date, Aeverex and DriveTime have not received an estimate or invoice for repairs related to this issue.On August 6, 2013, our customer took his Ford Fusion to an in-network repair facility, Altera Automotive Group, which stated the vehicle needs a PCM module replacement. Aeverex did approve for the repair of this component under the Limited Vehicle Service Contract. Aeverex attempted to contact the repair facility multiple times to authorize the repairs, but was unable to speak to any representatives. Our customer paid out of pocket for this repair.On June 15, 2015, our customer contacted DriveTime in regards to collections calls he was receiving for the Chevrolet Impala. We advised our customer that the account was currently past due and would be receiving the calls in collections efforts. Our customer requested that his cell phone be put onto the do not call list. We obliged with our customer’s request and seized outbound communication with the number.On June 17, 2015, our customer contacted DriveTime to address his concerns and come to an amicable resolution. DriveTime has reimbursed our customer $609.50 for the out of pocket expenses paid for the PCM module replacement. In addition, DriveTime has agreed to credit our customer’s first account for $208.18 to bring his account current.We apologize for any inconvenience or confusion this matter may have caused DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations