DriveTime

The statements are true, however, after the initial contact with drive time, the conditions worsened. The last straw was the power steering reservoir emptying onto my driveway due to the engine modification (temporary fix of the engine power steering system). I contacted them and obtained an estimate of the issues; the power steering pump low pressure metal pipe system had a section removed and temporarily fixed with rubber hose and hose clamps on both ends; intake manifold gasket is bad causing a constant slow leak of coolant; upper and lower oil pan gaskets are bad causing a slow oil leak. I was told by both mechanics after having the vehicle inspected twice at two different shops, these issues couldn't have been caused in the amount of time I've owned the vehicle. 
Just for my own information, I contacted Averex to see if the aforementioned issues would've been covered under their warranty and was told they would not have been, even if I would have not sold it back.
Drive time maintains they "rigorously" inspect their vehicles for their customers peace of mind, as stated on their pre-recorded message that is repeated while on hold with customer relations. I question the standards to which these vehicles inspections are held to. I feel very misled and taken advantage of after having fallen on hard times. I was led to believe I was buying a safe and reliable vehicle from a reputable company and unfortunately I found out the hard way this was too good to be true.

July 1, 2016
 
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 24, 2016, we offered our customer a settlement with the following terms:
We agree to:

Rescind the contract.
Delete our customer’s trade line from all three major Credit Bureas.
Pay settlement funds in the amount of $1,000.00 to our customer.
Our customer agrees to:

Release possession of the vehicle to us, free and clear of any liens other than Bridgecrest’s, prior to receiving funds.
Not purchase, lease, or finance a vehicle with us again.
Additionally, the document serves as a full and final settlement and release of all claims between DriveTime and Bridgecrest, and our customer.
Our customer has agreed to these terms, and we are currently finalizing the settlement.
DriveTime and Bridgecrest thank the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at 800-965-8043.
Thank you,
Jeremy N.
Customer Relations

July 29, 2016

"Times New Roman", serif;">Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint #[redacted] To Who It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 23, 2014, our customer entered into a Return Anytime Motor Vehicle Lease when she leased a 2004 Dodge Durango from DriveTime. While DriveTime originated the Lease and is the Lessor, [redacted] Credit Company is the servicer for the Lease.  The vehicle came with a Driver’s Seat Limited Warranty (the Warranty), administered by Aeverex. On June 23, 2016, our customer contacted Aeverex to report possible engine issues with her vehicle. Aeverex referred our customer to an in-network repair facility per the terms of the Warranty. On June 27, 2016, the in-network repair facility contacted Aeverex to advise that the engine required replacement. Aeverex began reviewing the customer’s vehicle maintenance to ensure that she had met her obligations under the terms of the Warranty. Our customer had been receiving a $13.00 discount on each of her payments as her account was set to pay by automatic debit. On the payment due June 27, this discount was not applied since our customer was no longer set up to pay by automatic debt. On June 28, 2016, our customer contacted [redacted] to discuss her payment concerns. Our customer made her payment, and [redacted] submitted to have the discount applied retroactively as a credit to the account. 
FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 7, 2011, our customer entered into a retail installment contract when he purchased a 2004 Ford F150 Pickup. The vehicle included a 3 year/ 36,000 mile limited...

warranty. The retail installment contract and limited warranty agreement are included for your reference. On December 31, 2011, the loan charged off at 119 days past due. On January 24, we collected our collateral. On October 1 and November 22, 2013, we received a letter of correspondence from our customer disputing his credit report. We sent a letter of correspondence asking him to contact us and verify his address. At this time, we have not received a call from our customer. We attempted to reach our customer via telephone, but have been unsuccessful. At this time, we cannot accommodate our customer’s request. Our records indicate we are accurately reporting to the credit bureaus; charge off involuntary repossession. As a goodwill gesture, DriveTime would like to mail a $25.00 American Express gift card to our customer as soon as we can verify his address. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations Specialist

January 23, 20

-0.05pt;">14
[redacted]  

Revdex.com [redacted]

Re: Complaint No. [redacted] 

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On July 30, 2010, our customer entered into a retail installment contract when he purchased a 2006 [redacted]. Included is a copy of the retail installment contract for your review.

On February 18, 2011, our customer signed and agreed to settlement his account. DriveTime agreed to:
Waive the deficiency balance

Delete the trade line from all (3) major Credit Bureau reporting agencies

Refund in the amount of $1,300.00.

Goodwill gesture refund in the amount of $400
In exchange, our customer agreed to release possession of the vehicle to DriveTime. Page 2 of the settlement agreement states:

“By law, DriveTime is obligated to report any Waiver of Deficiency balance, and subject to form [redacted].”

We have included a copy of the settlement agreement for your review.

DriveTime is unable to accommodate our customer’s request to revoke the [redacted]. As a good will gesture, DriveTime has mailed a $25 [redacted] Gift Card to our customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely, [redacted]

Customer Relations Specialist

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns. On February 27, 2014, we contacted our potential customer in order to reach an amicable resolution. We asked our potential customer to provide documentation showing the insurance purchased. At this time, we are unable to reimburse our potential customer until we receive this documentation. Our potential customer was not satisfied with this resolution.On February 28, 2014, our potential customer declined our offer to reimburse her insurance costs, and advised us that she had sought legal counsel. Our potential customer stated she was advised not to discuss her concerns with us. If our potential customer chooses to accept our original offer of reimbursement, she can contact us at ###-###-####.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,  [redacted]. DriveTimeCustomer Relations

Dear Ms. [redacted], 

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On March 14, 2013, our customer entered into a retail installment contract with DriveTime when she purchased a 2008 Volkswagen...

Jetta. The vehicle was purchased with a limited warranty, administered by Aeverex. Included you will find the retail installment contract and limited warranty agreement for your reference. 

On March 14, 2014, we contacted our customer with the aim of reaching an amicable resolution. We referred our customer to a repair facility for a second opinion on her vehicle’s mechanical issues, and waived the diagnostic fee for our customer.

On March 20, 2014, the repair facility advised our customer the black sludge she was concerned about is common in all vehicles and could be reduced through regular oil changes using a good quality motor oil. The repair facility advised our customer they needed more time to properly diagnose a possible evaporation system leak. However, our customer was unable to leave her vehicle with the repair facility for the needed amount of time. 

Typically, the evaporation system is a non-covered component under the limited warranty.As a one-time goodwill gesture we have offered to reimburse our customer for a rental vehicle in order to allow the repair facility the required time to diagnose her vehicle. 

We have also requested our customer to provide repair receipts for non-covered costs, and we will review for possible assistance.  

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 23, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 VOLVO S40 FWD. The vehicle came with a 36 month/36,000 mile DriveCare Limited Warranty, administered by Aeverex. The retail installment and warranty are attached for your reference.On July 15, 2013, a claim was filed for the radiator fan and coolant. The claim was fully approved under the limited warranty.On December 2, 2013, a claim was filed for the coil pack. The claim was denied under the limited warranty. The coil pack is a non-covered component under the limited warranty. Between March 23, 2013 and December 2013, our customer drove 42,576 miles.On March 13, 2014, our customer sent an email to DriveTime expressing his concerns with repairs needed on his vehicle. Our customer was advised to send receipts for any out of pocket expenses, to be reviewed for possible payment assistance. Our customer advised us he was unsure if he wanted to stay in the vehicle due to the repairs.On April 25 and 28, 2014, we attempted to contact our customer to discuss his Revdex.com complaint. We have been unable to get in touch with our customer.At this time, we are unable to accommodate our customer’s request for a refund or delete the trade lines. We encourage our customer to contact us at [redacted], to discuss his account.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, 

[redacted] DriveTimeCustomer Relations

Revdex.com

Ph.

Fax

[redacted] 

Re:

Complaint # [redacted]

Dear

Ms. [redacted],

Thank

you for bringing this matter to our attention. We appreciate the...

opportunity to

address our customer’s concerns.

On August 8, 2013, our customer entered into a Simple Interest Retail Installment

Contract with DriveTime, when she purchased a 2004 [redacted] Series that came with a 3 year/36,000 mile

limited warranty administered by [redacted]. Included you will find

the Simple Interest Retail Installment Contract and the DriveCare Limited

Warranty agreement for your reference.

All DriveTime

vehicles are thoroughly inspected prior to sale at our DriveTime inspection

centers. The vehicle met DriveTime and Department of Transportation standards.

At the time of sale, our customer

was provided an [redacted] AutoCheck Vehicle History Report.  The [redacted]

AutoCheck Vehicle History Report may indicate a prior accident record, if the

vehicle was used for rental or government purposes, a theft record, etc. If information on any of the items was

available at the time, notations would have been made in the Vehicle

Information section on the [redacted] AutoCheck Vehicle History Report.

Our customer signed and acknowledged the document which states the vehicle had been

in a previous accident. Included you will find the [redacted] AutoCheck History

Report for your reference.

On August

26, 2013, our customer contacted [redacted] regarding the check engine light

coming on.  [redacted] referred our customer

to the nearest repair facility and advised her there would not be a deductible

in the first 30 days/1500 miles.

Later that

day, the repair facility contacted [redacted] recommending the performance of an

oil change. The oil change was fully approved.

On January

6, 2014, our customer contacted [redacted] regarding issues with the power locks

on the driver side door.  [redacted] advised

our customer that door locks are not covered under the limited warranty. 

On

February 22, 2014, our customer contacted [redacted] inquiring if windows were

covered under her limited warranty. [redacted] advised our customer that windows

are not covered.

On May 1,

2014, our customer contacted [redacted] regarding issues with the control arms.

[redacted] advised our customer that the control arms are not covered under the

limited warranty.

On June 3,

2014, our customer contacted [redacted] regarding frame damage on the vehicle.

[redacted] advised our customer that frame damage is not covered under the limited

warranty.

To date, our

customer has not contacted [redacted] regarding issues with the tires or indicator

lights.

At this

time, DriveTime is unable to accommodate our customer’s request. We encourage her

to contact [redacted] to have a claim filed for the current mechanical issues.  Once we receive a claim, we will be able to

review it to determine what repair assistance may be available to our customer.

As a

goodwill gesture, DriveTime has applied a $25 credit to our customer’s

principal balance.

DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID 10108642, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am unable to find the link to address the issues that was presented that a 25.00 dollar gift card was sent as a good will gesture based on the issues presented by DriveTime, that I was wrong according to them as they had not disabled the vehicle; and in a case such as this if I was indeed wrong and the disabled vehicle was not the cause of them shutting it down in the first place ( Why reward me ) AS A GOOD WILL GESTURE as they call it, leaving me still with no vehicle or any way to get work causing me  to lose more then just a car, I requested another vehicle and one with out a disabling illegal device which they admit to being put in the car in the first place,25.00 is not a fair deal on this matter and request that further resolve be done on this issue.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 19, 2013, our customer entered into a simple interest retail installment contract when she purchased a 2002 Toyota Sequoia. Included you will find the simple...

interest retail installment contract for your reference.

On July 7, 2014, our customer submitted a request for a one-payment deferment. Our customers account was past due nine days for a monthly payment of $419.06.

On July 14, our customer signed and submitted the required paperwork showing the June 23, 2014 payment deferment and our customer agreed to continue making regular monthly payments on July 23, 2014.

Later that day our customers account was updated to show pending a payment deferment.

On July 23, our customer had another monthly payment come due and the payment deferment was still in the processing stage. Deferments bring an account current; since another payment came due, we were unable to complete our customer’s deferment. As a courtesy to our customer, we attempted to contact her regarding the payment and gave her until August 5 to complete the payment before declining deferment. To date our customer has not made a payment to the account.

At this time, we are unable to complete our customer’s request for a two-payment deferment since the account is currently past due 33 days for two-monthly payments and partial payment of $41.06 for the June 23 payment.

DriveTime has attempted to reach our customer via phone to review her concerns, but have been unsuccessful. We mailed a certified letter to our customer to contact DriveTime. We will continue our efforts and once we are able to reach the customer we will address her concerns.

We encourage our customer to contact us at the phone number listed below to resolve her concerns.  As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad

Regards,

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 4, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2006 Chevrolet Impala. The...

vehicle also came with a Life of Lease Warranty, administered through [redacted]. The Cancel Anytime Lease Contract and the Life of Lease Warranty Agreement are attached for your review. When our customer visited the DriveTime dealership to discuss terms prior to leasing, the vehicle was thought to be part of our “Group 1” lease vehicles. Upon leasing the vehicle, it was determined it was actually a “Group 2” lease vehicle, indicating a higher quality of vehicle. Because of this difference in worth, an extra $100 was due towards the down payment. However, our customer was not held responsible for the extra $100 up front; instead, it was distributed through four “side notes” she would pay along with her first four payments. On April 6, 2015, our customer returned the vehicle to the dealership where she leased due to mechanical issues. No claim had been filed with [redacted]. Since our customer was still within the first 24 business hours of her lease, she was able to return the vehicle under the terms of the Vehicle Return Program. At the time of lease, our customer signed a Driver’s Seat Vehicle Return Agreement; this document has been included for your review. Under “Vehicle Return Program,” it is stated: “We will give you the ability to return the Vehicle to DriveTime and terminate thisLease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…Having driven it no more than 70 miles…With a restocking fee of $200.00; andIf the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles.” Because our customer had driven 174 miles when she returned the vehicle, she was responsible for $104 in over-mileage fees, as outlined above. However, DriveTime made an exception to waive our customer’s $200 restocking fee as a customer service gesture, leaving her responsible only for the $104 she owed in over-mileage fees. Also on April 6, 2015, our customer entered into a second Cancel Anytime Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. The Cancel Anytime Lease Contract is attached for your review. This vehicle was also a “Group 2” vehicle, so the same terms from the previous lease were maintained. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 13, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has credited $50 towards our customer’s payments.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.  On November 17, 2014, DriveTime attempted to contact our customer’s listed telephone number. A third party answered the call, stated it was a wrong number and requested that no further contact be made. According to the Telephone Consumer Protection Act ("TCPA"), if any party requests no further contact be made to a listed telephone number, we are required to cease future communication attempts to that number. In order to remove said telephone number from the "Do Not Call List", the consumer would have to contact DriveTime with authorization to resume future communication to that telephone number. At this time, we are not able to contact our customer at the number provided. We encourage our customer to contact the Customer Relations Department at ###-###-#### to discuss his concerns. If our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $1,800.00 by May 8, 2015. Our customer would be responsible to pick up the vehicle directly from the auction. If our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will be sold at auction. Please refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": "…If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs…If we get less money than you owe, you still owe us the difference…" DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support.  DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.On April 2, 2014, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when she leased a 2007 Chevrolet Trailblazer. Included you will find the Motor Vehicle Periodic Renewal Lease for your reference.  At time of lease, our customer agreed to make 64 bi-weekly payments of $234.30 beginning April 14, 2014. Our customer elected to take advantage of the Auto Pay service, allowing her payments to be withdrawn automatically from her bank account. With the Auto Pay service, our customer’s accounts receive a $12 credit for each reoccurring payment made in this manner. Our customer’s normal payment is $234.30, however with the $12 credit, the total amount due is $222.30.On May 12, 2014, our customers payments increased to an amount of $235.39 due bi-weekly. The reason for this increase was a tax adjustment charged by the county in which she resides. Our customer bi-weekly payment increased by $1.09 while the Auto Pay deduction remained constant. On page 3, under section “Registration, Parking Tickets and Taxes” in the Motor Vehicle Periodic Renewal Lease it states:“You must pay when due or reimburse us if we pay for all government charges, fees and taxes (other than our income taxes) whether assessed on you, us, or the Vehicle… You must pay personal property taxes, or similar taxes assessed on the vehicle, whether you are billed for them by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your periodic payment.”Since our customer’s bi-weekly payment increased by $1.09 per bi-weekly installment and the amount deducted from the Auto Pay service remained constant, our customer’s account became delinquent. We have attached a copy of our customer’s payment ledger for your reference. DriveTime has attempted to contact our customer multiple times in order to reach an amicable resolution. We encourage our customer to contact our Customer Relations Department at ###-###-####.  As goodwill gesture, we have credited our customer’s account $25.79 to waive the current delinquency balance of the account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted] *. DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Explorer. Our...

customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At this time, we are currently in contact with [redacted] collecting information. We are currently in contact with our customer and working towards an amicable resolution. As a goodwill gesture, we mailed our customer a $50 American Express gift. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are failing to report that this was pointed out before buying car & was agreed to be fixed. I then went ahead with purchase & followed up 2 days after purchase where I was told it just had to be signed off on by upper management. I had not driven the car over the mileage or owned to long on second day. I was told by salesman & underwriting at location that since it was pointed out prior to sale even though it was cosmetic they would take care of it. If they did not agree then why bother discussing & sending me to shop???? They are being dishonest. Then as a gesture the 25.00??? I have yet to see this & why do that if your not guilty. I am sure the grill was impacted by something to damage that is why I pointed it out to them prior to sale.

Regards,

October

27, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997Re:

Complaint # [redacted]To

Whom It May Concern:Thank

you for bringing this matter to our attention. We appreciate the opportunity tore-address

our customer’s concernsWithout

any new information, we are unable to further assist our customer. We have

previously refunded our customer the payment in question and provided him with

payment deferments. We

apologize for any confusion or inconvenience this matter may have caused. If

ourcustomer

is experiencing additional issues with the vehicle, we encourage her tocontact

DriveTime’s Customer Relations department at 800-965-8043.DriveTime

thanks the Revdex.com for their ongoing support. Should youhave

any questions or concerns, please contact us by calling us at [redacted]Sincerely,[redacted]DriveTime

Customer Relations

December 29, 2015
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint #[redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On December 26, 2015, DriveTime received our customer’s receipts for the completion of the throttle body replacement totaling $445.84. DriveTime would like to make an exception and offer our customer a credit to his account in the amount of $222.92, half of his out of pocket expense.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime encourages our customer to contact our Customer Relations department at 800-965-8043 for further assistance.
DriveTime thanks the Revdex.com for their ongoing support. If you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Diana C.
DriveTime Customer Relations