DriveTime

February 19, 2016Jasmine HillRevdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted] Dear Ms. Hill,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June...

12, 2014, our customer entered into a Cancel Anytime Lease with DriveTime when she leased a 2006 Buick Lucerne. At time of lease, our customer agreed to make bi- weekly payments of $215.42 beginning on June 27, 2014. The Cancel Anytime Lease Contract is attached for your review.On June 30, 2015, DriveTime sent the attached Auto Insurance Notice via certified mail to the address on file. Our customer would need to provide their full insurance policy in order to prevent recovery.On December 7, 2015, DriveTime exercised our contractual right to place the vehicle out for recovery because the vehicle no longer maintained the required insurance placing our customer’s account in default. We had attempted to contact our customer for 45 days prior to placing the vehicle out for recovery. On the Cancel Anytime Lease under the section labeled, “Default, Repossession and Other Remedies” it states:“The following events are of default: … (c) You do not maintain required insurance… If you are in default, after waiting any time the law requires, we may do any of the following…(e) Take (repossess) the Vehicle”On the same day, DriveTime canceled our customers Western Union Portal Pay and all future payments scheduled. This is a common practice when a vehicle is recovered to prevent continued payments. On December 8, 2015, the vehicle was recovered. Later that day, our customer contacted DriveTime in an attempt to redeem the vehicle.On December 9, 2015, our customer provided updated insurance and made payment arrangements for the recovery fees. DriveTime released the vehicle and informed our customer of her next payment due date of December 11, 2015.From January 13 through February 3, 2016, DriveTime made multiple attempts to contact our customer via phone and turned on the buzzer to notify to contact us.On January 20, 2015, DriveTime sent the attached Right To Cure letter Via certified mail to the address on file. Our customer would need to pay $646.26 by January 31, 2016 to prevent recovery.On February 1, 2016, at 37 days past due, DriveTime exercised our contractual right to place the vehicle out for recovery, per the terms of the Cancel Anytime Lease Contract.On February 3, 2016, our customer contacted DriveTime in regards to the recovery of the vehicle. We informed our customer, she would need pay the past due amount of $861.68 plus recovery fees of $300. We advised there may be additional recovery agent fees up to$125.00. Our customer paid in full to redeem the vehicle.On February 15, 2016, we contacted our customer to discuss the before mentioned events and advised the recovery the vehicle was valid. Our customer informed us she was having transmission issues after the recovery of her vehicle. She advised she had taken it to a repair facility and the Vehicle Service Contract was covering it. We encourage our customer to contact us with any additional questions or concerns.As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at [redacted]Sincerely,Brodie. HDriveTime Customer Relations Department

Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

DriveTime has requested and was sent it's second ongoing bank statement from my bank a week ago and I have still not been contacted or reimbursed. If this case is closed I do not believe that this issue will be resolved with DriveTime. Furthermore, a $25 credit is not sufficient reimbursement for the late fees that I incurred during the time that my account was charged twice.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I HAVE NOT resolved my complaint with Drive Time. My car was in the shop for almost a week while I waited for Drive Time and the warranty office to contact me or my mechanic. I missed several days of work and had to pay out of pocket for the needed repairs $595.00. I returned the car several days later to my mechanic because of continued problems with the suspension. Finally I called the warranty office and they refused to take care of any suspension issues EVEN though I had these issues when I drove the car off the lot. At the time I drove the car off the lot they had me sign a waiver for cosmetic damage only. They also noted on that report that I was hearing odd sounds coming from the front end. I was told if I continued to hear that sound I could bring the car to certified mechanic and have it taken care of for FREE because I had 30 days of complete coverage on the car. I have a copy of the problems that were taken care of by my mechanic. Drive Time and the warranty  office continuously dodge my calls or do not return calls and this is frustrating because if I don't pay my car note on time 13 days later they repossess. They don't give reminder calls or final notification calls. I am a single mom and had to borrow the money to fix the  car and all of these issues were present at the time I drove the car off the lot. I trusted them to keep their word to take care of these issues because the car was inspected by my mechanic before the 30 day warranty was up. I have all the paperwork from my mechanic and would be happen to fax them to you upon request.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke to [redacted] (manager) 5/18/15 because I had to pay $611.00 to repair my car and was needing a deferment. He had me fax the bill to 866-284-8384 and assured me that I would only be dealing with him going forward. Today 6/16/15 I get a call from Drive Time regarding my past due payment! The lady said it was never deferred!! Nobody ever called me back after I faxed what was requested of me to let me know anything! Now they are calling me from collections! I asked for a manager and got a Lisa Springer (not sure if she was really a mgr) she didn't help in any way. Just kept repeating Im past due.This is now the 3rd or 4th time I have had to report Drive Time to the Revdex.com to get them to honor their word! I have NEVER had such a horrible car company in my entire life! This company seriously needs to be looked into as I have had discussions with others that purchased thru Drive Time and they have all had the same terrible experiences. My account needs to be corrected and any negative reporting associated with it as well! I have learned my lesson and my family and I will NEVER again do ANY business with Drive Time in the future.

Regards,

December 15, 2015[redacted]RevDex.comPh. (602)

212-2232Fax (602)

263-0997  Re:

Complaint # [redacted]Dear Ms. [redacted] Thank you for bringing this

matter to our attention. We appreciate the opportunity to address our...

customer’s

concerns.On November 26, 2014, our

customer entered into a Simple Interest Retail Installment Contract with

DriveTime when she purchased a 2008 Hyundai Santa Fe. Our customer also purchased

a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex.

Attached you will find the Simple Interest Retail Installment and Vehicle

Service Contract for your referenceThat same day, our customer

contacted Aeverex in regard to concerns with the battery and brakes on the

vehicle. Aeverex suggested to have the vehicle taken to a repair facility to be

diagnosed. DriveTime offers a Vehicle Return

Program, which gives our customer the ability to return the vehicle to

DriveTime and terminate the Simple Interest Retail Installment Contract. To

participate in the vehicle return program, our customer must return the vehicle

to the dealership within five calendar days. Please see the attached document

“What You Need to Know About Financing a Vehicle with DriveTime” under the

section labeled “Vehicle Return Program”:“If

all required conditions are met, DriveTime will give you the ability to return

the vehicle to DriveTime and terminate your contract with five calendar days of

purchase.”On December 1, 2014, an

out-of-network repair facility updated a claim with Aeverex for the repair of

the Battery ground connection, brake pads and rotors. Aeverex covered the cost

of these repairs for a total of $705.78On February 3, 2015, an

in-network repair facility updated a claim with Aeverex for the repair of a

fuel gauge sending unit and diagnostic. Aeverex approved the cost of these

repairs for a total of $639.65 under the Vehicle Service contract. On October 27, 2015, our customer

returned the vehicle to a DriveTime sales lot as a voluntary repossession. At

that time, our customer’s credit history reflected as charge-off-voluntary

repossession. At this time, DriveTime is willing

to settle with our customer and delete the trade line.   DriveTime has made multiple

attempts to contact our customer to reach an amicable resolution. We encourage

our customer to contact our customer relations department at 800-965-8043 to

accept the above offer. Should you have any questions or

concerns, please contact us by calling us at 800-965-8043. Sincerely, Justin M. DriveTime Customer Relations

Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

justify;">May 23, 2015
 
[redacted]
Revdex.com
Ph. [redacted]
Fax [redacted] 
 
Re: Complaint # [redacted]
 
Dear Ms. [redacted],
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns
 
On November 8, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Chevrolet Impala. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by [redacted]. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
 
DriveTime offers a Vehicle Return Program that gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the vehicle return program, our customers must return their vehicles to the dealership where they purchased within five calendar days. This is outlined in the Retail Purchase Agreement, which is attached for your review.
When our customers’ accounts fall past due, we make daily attempts to contact them to discuss their account. Throughout the life of his loan, our customer’s account has frequently been past due. Since his account first fell past due on December 3, 2014, our records indicate that DriveTime has placed calls out to our customer no more than twice per day.
 
The [redacted] mini-Miranda notice requirement is limited to third-party debt collectors only. Because DriveTime provides its own loan servicing, the mini-Miranda notice requirement is not applicable to DriveTime’s loan advisors.
 
At the time of sale, our customer signed a document called “What you need to know when financing a vehicle with DriveTime” that states under “Recalls”:
“Used vehicles may be subject to manufacturer recalls to repair, at no cost to you, mechanical or operational problems. Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that your vehicle does not require recall repairs.”
The “What you need to know…” document has been attached for your reference.
Our records indicate that our customer has not communicated with [redacted] regarding any of his mechanical concerns. We encourage our customer to contact [redacted] at 888-781-5649 in order to have his mechanical concerns properly addressed.
 
On May 19, 2015, we contacted our customer and discussed the above information. We encouraged our customer to take his vehicle to an in-network repair facility to have the current issues diagnosed. We advised that once a claim was on file with [redacted], we would review options to assist with any non-covered repairs. We also encouraged our customer to send in receipts for his previous out-of-pocket repair costs so we could review options for potential deferments. However, our customer advised he would continue to pursue matters with the Revdex.com.
 
At this time, we are unable to accommodate our customer’s request for DriveTime to take him out of the vehicle and credit him the money he has paid into the loan. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
[redacted].
DriveTime Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On January 29, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Escape. Attached you will find the Simple Interest Retail Installment Contract for your reference.
At the time of purchase, our customer’s payments were set up to match her pay frequency from her source of income. Our customer provided proof of income which indicated she was paid on a bi-weekly basis.
After six months, DriveTime customers may contact Customer Service Department to initiate a frequency change to match their desired payment frequency.
On April 1, 2015, our customer contacted DriveTime Customer Service to inform us of her new place of employment. Our customer advised us she was now receiving paychecks semi-monthly, on the 10th and 25th of each month.
On April 30, 2015, our customer contacted DriveTime Customer Service in regards to her frequency change. We informed her that no previous request had been submitted. At this time, we submitted a request for a frequency change to be administered to her account.
On May 1, 2015, DriveTime Customer Service contacted our customer to inform her that her modification request was being reviewed. After a frequency change is created it is reviewed to ensure the account meets the qualifying conditions. If an account qualifies, we can then proceed with the specified modification.
On May 5, 2015, DriveTime Customer Service contacted our customer to advise her of the decline of her requested frequency change. The decline was due to a past due balance of $155.43 on her account. Our customer was ineligible for a payment deferment to suspend this past due balance on the grounds of being within the initial six months of her loan.
We have recently been in contact with our customer and are working toward applying the frequency change that was requested. At this time, DriveTime is unable to accommodate our customer’s request to remove $3,000 off the balance of her loan.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,
Natalie H.
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 17, 2013, our customer entered into a retail installment contract when she purchased a 2007 Hyundai Entourage. The vehicle came with a 3...

year/36,000 mile limited warranty administered by Aeverex, at no additional cost. I have included the retail installment contract and the limited warranty agreement for your reference. On November 18, 2013, our customer contacted Aeverex and advised the oil light was on and the vehicle was not moving instantly. She was referred to a repair facility to have the vehicle diagnosed. On December 16, 2013, our customer contacted Aeverex to get the information for the repair facility. On December 18, 2013, a claimed was filed by the repair facility stating the rear brake pads and the throttle body sensor needed to be replaced. Under the limited warranty, the claim was denied, as the items are non-covered components. We have been in contact with our customer and are working towards an amicable resolution. We request that our customer submit all her repair receipts for review for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

November 18, 2015RevDex.comPh. (602)

212-2232Fax (602)

263-0997  Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing this

matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On February 14,

2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime

when she leased a 2005 Chevrolet Suburban. The Closed End Motor Vehicle Lease is

attached for your review. On page 2 of the Closed End

Motor Vehicle Lease under subsection “9. Types And Amounts of Required

Insurance Coverage”, it states: “You must maintain

insurance in the following amounts: (i) Bodily Injury Liability with limits of

$30,000 one person/$60,000 for all persons, (ii) Property Damage Liability with

limits of $25,000, but in no event less than the state required minimum

amounts. Should you move to another state you agree to comply with the

financial responsibility requirements of that state. You agree to notify us

immediately by contacting DriveTime Customer Service at 1-800-813-5883 if you 1)

change your insurance carrier, or 2) change your address at any time during the

lease.”On September 22,

2015, DriveTime was notified that our customer was no longer insured underneath

the plan he initially provided to us. At that time, DriveTime attempted to

contact our customer to provided updated insurance information. On October 6,

2015, DriveTime received a partial declaration page of insurance for our

customer. This declaration page did not contain all the necessary information needed

and was not accepted. Due to this DriveTime enabled the buzzer inside of our

customer’s vehicle used to alert our customer to contact us. On October 7,

2015, at 12 days past due, DriveTime exercised our contractual right to place

the vehicle out for recovery. Please refer to page 3 of the Closed End Motor

Vehicle Lease Contract, under the section titled “Default, Repossession And

Other Remedies”: “The following

are events of default… (a) You fail to pay any periodic payment when due….(c)

You do not maintain required insurance…If you are in default, after waiting any

time the law requires, we may…(e) Take (repossess) the Vehicle wherever we find

it and enter any property where the Vehicle may be to do so….” On October 9,

2015, our customer made a payment towards his account to bring the account to a

current status. We advised our customer that his vehicle would remain out for

recovery until an updated declaration page has been received as the previous

information was not acceptable. On that same

day, our customer contacted DriveTime after sending in documentation for his

insurance. We advised our customer that the documents received were not

acceptable and the vehicle would remain out for recovery. On October 14,

2015, we contacted our customer to advise the vehicle was eligible for recovery

due to incomplete insurance documentation. On November 9, 2015, after al

out another 30 days to provide the documentation, the vehicle was

recovered. On November 10,

2015, our customer provided DriveTime with an updated declaration page of

insurance and paid all fees associated with the recovery of the vehicle. On

November 16, 2015, DriveTime contacted our customer to address his concern. We

advised our customer we would not be able to refund the monies paid to redeem

the vehicle as it was a rightful recovery. We apologize for

any confusion or inconvenience this matter may have caused. As a good will

gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks

the Revdex.com for their ongoing support. Should you have any

questions or concerns, please contact us by calling us at [redacted]Sincerely, [redacted]Customer

Relations DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Currently, I have viewed the information on the Revdex.com.org website...the response made by drivetime. The information that was posted as a response from them is not correct. I wrote you about a Volvo S40......Not A Nissan Altima....They Contacted me via cell to address the complaint that was filed be me at the Revdex.com.org....and yet the send this bogus response that is not me. Again, they are being rude, and is only wasting time. I would like this to be resolved ASAP!!! They Sold Me a lemon and I have documentation of all the receipt paid and quotes of repairs needed. 
Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 21, 2012, our customer entered into a Retail Installment Contract when she purchased a 2002 Ford Windstar. Attached you will find a copy of the Retail Installment...

Contract for your reference.On September 16, 2014, DriveTime contacted our customer to discuss her concerns. At this time, DriveTime has agreed to give our customer a two payment deferment to assist in bringing the account current.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

May 22, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint #[redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On April 8, 2013, our customer entered into a simple interest retail installment contract when she purchased a 2007 Kia Optima. The vehicle came with a 3 year/36,000 mile limited warranty, administered by [redacted]. Included you will find the simple interest retail installment contract and the limited warranty agreement for your reference. A timeline of our customer’s repair history is as follows: ? On April 9, 2014, our customer brought her vehicle into a repair facility to diagnose issues she was experiencing with the vehicle. The repair facility diagnosed the engine as faulty and performed a motor replacement. The cost of the repair was fully covered by the limited warranty. ? On April 28, our customer returned her vehicle to the repair facility due to issues she was still experiencing with her vehicle. The repair facility diagnosed the speed sensor and transmission control module as needing to be replaced. The cost of the transmission control module was     covered by the limited warranty and the cost of the speed sensor was paid for by the repair facility. ? On May 5, our customer returned her vehicle to the repair facility for similar issues with her vehicle. The repair facility recommended the transmission be rebuilt. The repairs were covered by the limited warranty. ? On May 12, our customer brought her vehicle back to the repair facility for recurring issues with the transmission. The repair facility performed repairs on the transmission wiring harness and replaced the transmission sensor. The cost of the repairs was paid for by the repair     facility. When this claim was filed, the vehicle had been driven 23,071 miles since purchase. On May 14, Drivetime contacted our customer to address her concerns. Our customer advised that she was waiting to pick up her vehicle from the repair facility. On May 15, our customer’s vehicle was still having issues after picking her vehicle up from the repair facility. She brought her vehicle to a DriveTime dealership to show a representative that the issues were still present in her vehicle. Later that day, we contacted our customer and informed her she would need to bring the vehicle back to the repair facility to address any issues related to repairs made. To date, our customer has not brought her vehicle back to the repair facility. As a courtesy, DriveTime has applied a credit to our customer’s account in the amount of $303.26, the amount of two bi-weekly payments, for the time she has been without use of her vehicle. At this time, we are still working with our customer to reach an amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 28, 2013, our customer entered into a Retail Installment Contract with DriveTime, when he purchased a 2005 Jeep Grand Cherokee. The vehicle included a 3...

year/36,000 mile vehicle service contract, administered by Aeverex. Attached you will find the retail installment contract and vehicle service contract agreement for your reference.

We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On October 28, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at [redacted], to discuss his concerns.

As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Impala. Attached you...

will find the Simple Interest Retail Installment Contract for your reference. On January 31, 2015, the account was at 104 days past due and “charged-off” due to non-payment. On February 12, 2015, our customer’s vehicle was sent out for repossession; this was put on hold when an arrangement was made for our customer to pay $1,200 towards her DriveTime account. The payment had to be received by March 27, 2015 to be able to keep the vehicle, even though she was past due $2,400. Our customer made the necessary payment within the allotted timeframe.  On March 24, 2015, our customer called in regarding her DriveTime account not being reported to her credit, stating she received a letter in the mail about DriveTime’s cease in credit reporting. She also advised that this was the reason we were unable to locate her account throughout the month of February. We advised that our customer placed a full cease and desist on her account on December 23, 2014, thus we have been unable to contact her. We also informed our customer that our credit reporting is in the process of being reinstated. DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with the other two agencies will be completed no later than the end of April. This is why our customer can see her account reporting as a “Charge-Off” to one credit bureau and cannot see her account reporting to the other two bureaus. We apologize for any confusion or inconvenience this may matter have caused. As a goodwill gesture, DriveTime would like to provide our customer with a $25.00 American Express gift card. However, in order to be legally authorized to reach out to our customer, we encourage her to contact us at ###-###-#### and lift the full cease and desist on her account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

April 24, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On May 21, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2007 Mercury Milan. Included you will find the Closed End Motor vehicle Lease Contract for your reference. DriveTime believes customer retention is one of the most important benchmarks of any company. At DriveTime, our success is measured in no small part, on the impressions we leave. Our belief is those impressions greatly impact how our customers remember and express DriveTime to their family and friends. DriveTime offers our customers a Loyalty Referral program. If our customer refers someone to DriveTime, our customer may receive a credit amount based off the number of referrals that purchases a vehicle. On March 20, 2015, our customer was informed there is no record of him referring a customer to DriveTime. He was encouraged to contact the person he referred and the dealership he purchased from to discuss the referral process. On April 15, 2015, we informed our customer that the referral credit information was submitted by the dealership today and a $200 credit would apply to his account within 7- 10 business days. Our customer was encouraged to continue to make his payments on time until the credit posts to his account. On April 21, 2015, we informed our customer that we confirmed his Loyalty credit was submitted correctly on April 15, 2015. We informed our customer it could take up to 10 business days for the credit to apply and we were unable to expedite this process. As a goodwill gesture, DriveTime has applied a $50 to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The statement made that there have been attempts to contact me are false. I have yet to receive any correspondence from Drivetime regarding the issues reported. As stated in my claim there is nothing that can be done to rectify what has happened in my business transactions with Drivetime. I will however continue until contractual obligations have been satisfied but will be immediately be discontinuing business and any future business opportunities with Drivetime. 

Regards,

August 14, 2015 [redacted]Revdex.comPh. [redacted]Fax [redacted]  Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns On July 3, 2015, our customer contacted [redacted] with concerns about a noise when backing the vehicle up. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. On July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive-belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicle. We advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and door. Later that day, our customer contacted [redacted] about the above-mentioned grill and door. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matter. On July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating. [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosed. That day, an in-network repair facility called a claim into [redacted] for the left-rear caliper. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle. [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosis. On July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 23, 2015, we contacted our customer and attempted to address her concerns. At that time, our customer advised the vehicle was operating well. We advised our customer to contact [redacted] if any further mechanical concerns with the vehicle were to arise. Without any new information, we are still unable to accommodate our customer’s request for DriveTime to lower the price of the vehicle. However, if our customer is still experiencing issues with the vehicle, we encourage her to contact [redacted] at [redacted]. Once a claim has been filed, if any repairs are not covered under the terms of the DriveCare Limited Warranty, we will review potential options to assist. Likewise, we encourage our customer to contact our Customer Relations department with any further questions or concerns at ###-###-####.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations