DriveTime

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On April 25, 2014, our customer contacted DriveTime to check on the status of her reimbursement check. After researching, we advised our customer the check was mailed from the bank on April 11, 2014. We offered to re-issue a new check. We sent her reimbursement check overnight, for Saturday delivery, to be received by Saturday April 26, 2014.

On April 25 and 28, 2014, we reached out to our customer to confirm she received our package. We left two (2) messages but did not receive a return call from our customer.

On May 5, 6, and 7, 2014, we attempted to contact our customer but were unable to reach her.

We have not received any return mail indicating that our customer did not receive the package we sent. We encourage our customer to contact us at [redacted], for further assistance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 6, 2012, our customers entered into a simple interest retail installment contract when they purchased a 2007 Dodge Nitro. The vehicle came with a 3...

year/36,000 mile limited warranty. Included you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty agreement for your reference.

On December 5, 2013, our customer contacted DriveTime regarding concerns with the vehicle shaking. Due to an unavailability of in-network repair facilities near our customers, we made an exception for them to bring their vehicle to an Automotive Service Excellence (ASE) certified repair facility of their choosing. We informed our customers of the roadside assistance coverage available through their limited warranty, which reimburses up to $75 for towing expenses.

On December 23, 2013, the repair facility contacted DriveTime recommending the replacement of an exhaust lifter and rocker. The claim was fully approved per the limited warranty. At the time the claim was filed, the vehicle had been driven 35,218 miles.

On January 28, 2014, we contacted the repair facility, per our customers’ request, regarding additional mechanical issues present in the vehicle. A representative of the repair facility stated that during the repair of our customers’ vehicle, some components were not reinstalled properly causing further damage. The repair facility provided our customers with a rental vehicle while they honored the repairs needed.

On February 7, our customers informed us there were new issues present shortly after picking up the vehicle from the repair facility. We advised our customers the repair facility, which they selected to perform their vehicle’s repairs, is responsible for correcting any issues caused by negligence.

On April 25, our customer informed us of ongoing needed repairs with the repair facility. He also stated he would no longer make payments on the vehicle until it was fully repaired.

On May 1, we contacted our customer with the aim of reaching an amicable resolution. We explained to our customer any repairs needed on his vehicle, which were due to a repair facility’s negligence, are not eligible under the coverage of the limited warranty agreement. During our conversation, our customer requested we cease all future contact. Per our customer’s request, we have placed a cease on all forms of communication. At this time, we are unable to accommodate our customer’s requests.

As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

July 9, 2014

Revdex.com

Ph. [redacted]

Fax [redacted]

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.

On June 2, 2007, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 [redacted]. Included you will find the Simple Interest Retail Installment Contract for your reference.

On November 11, 2009, our customer defaulted on the terms of her contract when she voluntarily surrender the vehicle to a DriveTime dealership. Typically, when a vehicle is voluntarily surrender it is sold at auction. The amount received at auction for the vehicle is deducted from our customer’s remaining loan balance. After the vehicle was sold at auction, our customer’s delinquent balance was $4,346.

Our loan advisors utilize a myriad of resources when attempting to assist our customers in bringing their account current. Obtaining past due payments quickly is the ultimate goal of our loan advisors. When we are unable to reach our customer through the direct contact information provided to us, we attempt to make contact with our customers via their references. As there is no "grace period" associated with the Simple Interest Retail Installment Contract, the purpose of keeping in contact is to prevent our customer from accruing additional interest charges, late fees, and possible repossession efforts. At no time do our loan advisors divulge account sensitive information to our customer’s references. We apologize for any inconvenience this course of action may have caused our customer.

After becoming aware of our customers’ concerns, DriveTime researched the manner in which we are reporting on her credit history. At that time, we were reporting accurately as a "voluntary repossession" to the three (3) major credit agencies.

On June 30, 2014, DriveTime contacted our customer to address her concerns. We informed her as a one-time courtesy, DriveTime would delete trade-line reporting to the three (3) major credit agencies. Drivetime also waived the delinquency balance of $4,346. Our customer agrees this course of action adequately addresses her issues, and we have come to an amicable resolution. Our customer was emailed the necessary documents, which detail the steps DriveTime has taken in regards to her credit reporting.

As a goodwill gesture, DriveTime has mailed our customer a $25 [redacted] gift card to her address on file.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

July 24, 2014 [redacted] Revdex.com [redacted]

[redacted] Re: Complaint #[redacted] Dear [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customers’ concerns. At this time, we are...

unable to locate any information connected to our potential customer. We encourage our potential customer to contact us at the phone number below or provide the Revdex.com with the phone number he received a text message from, in order for DriveTime to remove it from our system. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 17, 2006, our customer entered into a simple interest retail installment contract when he purchased a 2002 Ford Explore. Included you will find the simple...

interest retail installment contract for your reference.

On August 27, 2014, we contacted our customer and came to an amicable resolution. We have agreed to update our customer’s credit report to a "settled charge-off," once a payment of $27.76 is complete. In addition, DriveTime agrees to waive the remaining deficiency balance of $147.46.

As a goodwill gesture, DriveTime has mailed a $25.00 [redacted]s gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 7, 2014, our customer entered into a simple interest retail installment contract with DriveTime, when she purchased a 2012 Chevrolet Cruze....

Attached you will find the Simple Interest Retail Installment Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution. DriveTime has agreed to apply a refund of $300.00 towards our customers account as a one-time goodwill gesture. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. We apologize for any inconvenience to our customer. While going through the credit reporting enhancements, there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased to comply with the Fair Credit Reporting Act. We anticipate system enhancements to be completed and credit reporting to resume no later than the beginning of March. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

May 27, 2015 [redacted] Revdex.com [redacted]

[redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 16, 2012, our customer entered into a...

Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Chevrolet HHR. Attached you will find the Simple Interest Retail Installment Contract for your reference. On August 31, 2013, our customer filed for Chapter 7 bankruptcy, with a discharge date on December 16, 2013. DriveTime is unable to ensure accounts that are in an active or have a discharged bankruptcy are being reported accurately. In order to comply with FCRA (Fair Credit Reporting Act) guidelines, DriveTime will delete trade lines when a customer files for bankruptcy, to ensure no inaccurate reporting occurs. At this time, we are unable to accommodate our customer’s request to report her payment history to all three credit bureaus. Attached is a credit rating letter that our customer can provide to potential creditors. We strongly encourage our customer to keep a copy for her records. As a goodwill gesture, DriveTime has applied $25.00 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Jacelynn S. DriveTime Customer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 3, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a...

2007 Pontiac G6.On June 9, 2015, our customer’s vehicle was repossessed for a past due balance of $192.90. We later verified with our customer that the payment had been submitted on May 29, 2015, through a check free payment. We discovered there was an error when posting the payment to the account. Due to this error, DriveTime agreed to cover the fees for the repossession and have the vehicle delivered back to our customer.On June 10, 2015, we delivered the vehicle back to our customer.As a customer service gesture, we have agreed to credit our customer’s account for 1 payment in the amount of 192.90.We have made several unsuccessful attempts to contact the authorized third party to discuss her concerns. On May 27, 2015, we sent a letter via certified mail to her address provided. The purpose of this letter is to inform her of our attempts to reach out to her.We encourage our customer or his authorized third party to contact our Customer Relations Department at ###-###-####, if they have further questions or concerns.We apologize for any confusion or inconvenience this may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns On June 11, 2015, we received authorization from our customer to submit an update to all three major credit bureaus to ensure all credit reporting is being reported accurately. On June 16, 2015, DriveTime submitted a correction to the three major credit reporting agencies to update the account to reflect as Paid with 0x30 0x60 0x90. This update should reflect on our customer’s credit reporting in 30-60 days.  We have also sent a Credit Bureau Correction Letter to our customer’s address listed on file. Please allow 7-14 business days for the letter to arrive.Attached is the Credit Bureau Correction Letter for your reference. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I do not accept this offer and Let me explain why.  in the letter sent to Drive time I stated that the settlement amount Drive time offered me it did not include the payments I made.  It did not even include the full amount of repairs I paid for during the seven months I had the...

car.  I read the response from and it was 5 pages of notes copied from my file.  I mean really look at this I had 5 pages of notes for a car I only had 7 months.  And, I paid $5146.35 including payments, repairs, deductibles, and towing and all they are trying to give me back is $3060.40?  Where is the rest of my money?  If Drive time is willing to take back my car and waive this loan off my Credit Report Why wont they give me the remainder of my money?  Drivetime has put me through hell these last 7 months.  And, I am not asking for anything I am not due.  This car had problems and will be fixed and sold again to the next consumer and they will try and pull this same bs again.  I wont $5146.35 refunded to me immediately.  I have proven and sent every receipt to show what I have paid Drive Time and I am owed exactly $5146.35.  Jeremy N[redacted] told me in his conversation We are gonna make it seem like this never happened.  Prove it!  When you say something like that to a consumer who has went through a living hell with one of your lemons then you need to do the right thing and give me my money back.  Because plain and simple: How can you make it seem as if it never happen and be left holding $2146.35 of my money?   I would like you to explain to me your reasoning for keeping the remainder of my money?  There is no way to explain all of the 5 pages repair after repair, breakdown after breakdown and the fact that I have been out of my car now for over a month. 
 
My Response to the Settlement Offer and Jeremy N[redacted] of Drivetime
Letter sent concerning settlement offer

September 28, 2016
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
Re: Complaint #[redacted]
To Whom It May Concern:
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
Our customer’s concerns with her original leased vehicle, the 2004 Dodge Durango, were addressed in our response to her initial complaint. Our customer’s payment concern was resolved, and her motor was replaced.
As stated in our initial response, on July 21, 2016, our customer contacted us to advise that the repairs had been completed, and that the vehicle was shaking. Our representative advised that the vehicle would have to return to the repair facility for further diagnosis. Our customer stated that she did not wish to do so, and chose to visit our dealership to review her options.
At no time did we imply or state that our customer was required to purchase another vehicle with us. Our customer relayed to our personnel that she was in immediate need of transportation, and did not wish to take her vehicle back to the repair facility that had performed the engine replacement so that they could warranty their work.
Our staff determined that, with credits our customer had earned through our lease program, she would be able to purchase a vehicle with no cash down payment. This was offered to our customer as an option, and she accepted.
(For full response, please see attached.)

July 9, 2014

Revdex.com

Ph. [redacted]

Fax [redacted]

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.

On March 22, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 [redacted] Series. Our customer also purchased a 5 year/50,000 mile vehicle service contract, administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and the [redacted] Protection Plan Vehicle Coverage agreement for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. The vehicle met DriveTime and Department of Transportation standards.

On May 22, 2014, our customer contacted [redacted] regarding issues with the vehicle not starting, transmission issues, and warning lights coming on. [redacted] referred our customer to the nearest repair facility and advised him there would be a $100.00 deductible.

Later that day, the repair facility contacted [redacted] recommending the replacement of the crank sensor. The crank sensor was denied as a non-covered component per the limited warranty.

On June 20, 2014, our customer contacted DriveTime regarding the crank sensor not being covered. We offered our customer a payment deferment to assist with the out of pocket cost to complete the repairs. Our customer declined our offer and requested to exchange vehicles. We advised our customer that exchanging vehicles would not be an option at this time.

On June 30, 2014, we contacted our customer regarding and came to an amicable resolution.

At this time, DriveTime has agreed to split the cost of the repairs with our customer a one-time goodwill exception.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

August 1, 2014 [redacted]

[redacted] BetterBusiness BureauPh.[redacted]Fax[redacted]   Re:Complaint # [redacted]     Dear[redacted]...

[redacted], Thankyou for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns. OnDecember 4, 2013, our customer entered into a Closed End Motor Vehicle Leasewith DriveTime, when she leased a [redacted] that came with a limitedwarranty. Included you will find the Closed End Motor Vehicle Lease and the Lifeof Lease limited warranty agreement for your reference. Thefollowing is a timeline of our customer’s account: OnJune 2, 2014, our customer contacted [redacted] regarding issues with the airconditioning system and the check engine light coming on. [redacted] referred ourcustomer to the nearest repair facility to have a diagnosis completed on thevehicle. [redacted] informed our customer of the $100.00 deductible.  OnJune 3, 2014, the repair facility contacted [redacted] recommending thereplacement of the fuse/junction box and thermostat. The repairs were declinedas non-covered components under the limited warranty. OnJune 5, 2014, our customer contacted [redacted] stating she replaced thethermostat but she is still experiencing issues with the vehicle. She informedus that the repair facility had diagnosed her vehicle incorrectly and she willnot return the vehicle to the same facility. [redacted] referred our customer toanother repair facility to have the vehicle diagnosed; however, our customerdeclined their offer. Our customer advised she would have the vehicle diagnosedby the original equipment manufacturer (OEM) and pay the $200.00 out-of-networkdeductible.  OnJune 15, 2014, our customer contacted us requesting payment arrangements.DriveTime agreed to extend our payment deadline until June 18, 2014. OnJune 17, 2014, our customer contacted us requesting payment arrangements.DriveTime agreed to extend our payment deadline until June 20, 2014. Ourcustomer did not complete her arrangement. OnJune 21, 2014, our customer contacted us inquiring if her vehicle would berecovered due to non-payment. We informed our customer that we would need apayment completed by the end of business day to prevent the recovery of thevehicle. We did not receive the payment. OnJune 23, 2014, DriveTime recovered our vehicle due to non-payment; the accountwas 10 days past due. Laterthat day, our customer contacted us requesting to redeem the vehicle. Weadvised our customer she would be responsible for the past due balance of$205.36 with the addition of the $300.00 for the repossession fees. Ourcustomer advised us she would contact the repossession company and then contactus back with her decision. We advised our customer she had 48 hours to informus of her decision. OnJune 25, 2014, our customer completed the payment for the past due balance andrepossession fees. Our customer was advised her vehicle would be transferred toone of our DriveTime Dealership locations and available for pick up. Ourcustomer inquired how to obtain her license plate and personal belongings fromthe repossession agency. We advised our customer that she would be required tocontact the repossession agency to obtain her license plate and personalbelongings. We informed our customer she may be charged storage fees whenobtaining her items. Laterthat day, our customer contacted us notifying us the vehicle would not start.We confirmed with our customer that the starter interrupt system was notenabled on her vehicle and we encouraged her to have a diagnostic completed onthe vehicle for the current mechanical issues.Our customer contacted [redacted]regarding the issues with her vehicle not starting. [redacted] referred ourcustomer to the nearest repair facility and advised her of the $100.00deductible. A claim was not filed for the starter issue. On June 27, 2014, ourcustomer contacted us stating the repairfacility referred her to the OEM for possible recall issue pertaining to theignition. We advised our customer that the OEM is responsible for covering allrecall items. Our customer contacted us requesting assistance in towingher vehicle to the repair facility. As a goodwill gesture, DriveTime offered toreimburse our customer up to $75.00 to tow her vehicle. OnJuly 8, 2014, our customer contacted [redacted] regarding an oil change. [redacted]advised our customer that the warranty covers an oil change every 4,000 milesand referred our customer to the nearest facility to have it completed. [redacted]offered to reimburse our customer for any oil changes she had paid for in thepast. OnJuly 10, 2014, our customer contacted us regarding issues with her vehicle notstarting. We agreed to make a one-time exception to waive the deductible forour customer to have the vehicle diagnosed by a repair facility. A claim hasnot been filed for the issues with the starter. Atthis time, DriveTime is unable to accommodate our customer requests. As part ofthe DriveTime warranty, DriveTime utilizes a network of third party vendors toperform repairs and recovery services. These independent vendors are not ownedor operated by DriveTime. These vendors are selected based on their proximityto where our customers reside as well as their willingness to comply with theterms of the DriveTime warranty. DriveTime is not responsible for any actionsmade by any third parties. Weencourage our customer to have her vehicle diagnosed by a repair facility forthe current issues with the starter. Once a claim has been filed, we willreview it for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 creditto our customer’s account.                       DriveTimethanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTimeCustomerRelations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On July 18, 2014, our customers entered into a simple interest retail installment contract when they purchased a 2005 Ford F150. Our customers purchased a 3 year/36,000...

vehicle service contract. Included you will find the simple interest retail installment contract and the vehicle service contract for your reference. We have been in contact with our customers and are working towards an amicable resolution. As a goodwill gesture, DriveTime has credited our customers’ principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On March 19, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2007 Hyundai Entourage. Our customer also purchased a 3...

year/36,000 mile Vehicle Service Contract, administered by [redacted].

Attached you will find the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers.

Page one of the "Customer Delivery Checklist" under Important Reminder, states:

"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."

Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states:

"…These maintenance items are subject to replacement only upon failure of the component..."

At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review.

DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must

return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.

A timeline of our customer’s repair history is as follows:

? On April 15, 2014, [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed for brake concerns.

? On April 16, 2014, a repair facility recommended a brake pad replacement. [redacted] denied the claim for the brake pads since it was only a noise concern. The brake pads met manufacture safety specifications.

? On September 2, 2014, a repair facility recommended repairing the shifter assembly. [redacted] denied the shifter assembly as a non-covered component under the Vehicle Service Contract.

On September 9, 2014, our customer contacted us requesting assistance with the shifter assembly repair. We offered to credit our customer’s account $230, approximately half of the $443.36 needed to repair the shifter assembly.

On September 12, 2014, our customer voluntarily surrendered the vehicle at a DriveTime dealership.

On September 16, 2014, we offered to assist our customer with the repairs if he paid the past due balance of $458.64. Our customer informed us he no longer wanted the vehicle.

At this time, we are unable to accommodate our customer’s request to refund any monies paid.

As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to see Drive Time, accept further financial responsibility in  this matter. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 3, 2014, our customer entered into a Closed Ended Motor Vehicle contract, when she leased a 2006 Chevrolet Equinox that came with a limited warranty,...

administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Limited Warranty Agreement for your reference. On November 6, 2014, our customer contacted our Customer Relations Department regarding the check engine light. We advised our customer that in order to assist, we would need a diagnostic completed. On October 7, 2014, a repair facility contacted Aeverex to recommend the catalytic convertor and O2 sensor be replaced. Aeverex approved all the needed repairs on the vehicle and our customer picked up the vehicle on October 10. On October 11, 2014, we reached out to our customer to conduct a follow up. We advised our customer as a goodwill gesture, we will credit her account a per diem credit for each day her vehicle was in the shop. A credit of $61.71 will be applied towards her upcoming payment on November 21, 2014. In addition, we advised our customer that rental reimbursement is not offered per the terms of the limited warranty, however with the repairs occurring a few days after she leased, we will look into an additional credit/reimbursement. DriveTime thanks Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations