DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 19, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Dodge Caliber. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. We apologize for any inconvenience to our customer. The cease is due to required system enhancements. While going through the credit reporting enhancements there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased and purged to comply with the Fair Credit Reporting Act. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.  We have begun to roll our updated credit reporting systems at this time. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each...

customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. On January 24, 2014, our customers entered into a Simple Interest Retail Installment Contract when they purchased a 2004 GMC Yukon. Included you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 147 bi-weekly payments of $228.83 and 1 final payment of $227.13, beginning February 15, 2014. Our loan-servicing department is designed to work with our customers during times of delinquency to create a plan to become current. Our customers may receive phone calls during this time of delinquency to aid in resolving the past due balance. On September 23, 2014, our customers contacted us requesting a frequency change to monthly. At this time the account was 66 days past due. We informed our customers a payment of $81 would be needed in order to qualify for a frequency change. Later that day, our customers completed the payment. On September 24, 2014, our customers’ frequency changed to monthly. In addition, we processed a six-payment deferment to bring the account current. Our customer’s new monthly payment is due on October 28, 2014. We have attempted to contact our customers via phone to address their concerns, but have been unsuccessful. We encourage our customers to contact us at ###-###-####, to discuss their concerns. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

July 31, 2014 [redacted] Revdex.com [redacted]

[redacted] Re: Complaint #[redacted] Dear Ms.[redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our third party’s concerns. A potential customer may go online to www.DriveTime.com to begin an approval process. They are required to provide the following information: ? Name ? Phone number ? Zip code ? Address ? Email address ? Monthly income ? Social security number ? Birthdate Once the online process is complete, a pre-approval page is sent via e-mail, text, mail, and/or phone. The approval process is not complete until the potential customer visits a DriveTime dealership and fills out an application authorizing DriveTime to pull their credit. A potential customer must also provide proof of income, proof of residence, driver’s license, etc…After carefully researching our third party’s concerns, we found that a potential customer entered their phone incorrectly. We have removed our third party’s phone number form our system. Our third party should not receive future phone calls or text messages. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, DriveTime

January 12, 2016

text-align: justify;">
Revdex.com

Re: Complaint # [redacted]

Thank you for bringing this matter to our attention.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.

On December 14, 2015, an in-network repair facility updated a claim with [redacted] for the repair of the crank sensor, exhaust and diagnostic. [redacted] approved the cost of this claim under the Vehicle Service Contract for a total of $318.21. On December 21, 2015, the same in-network repair facility advised the vehicle had returned to with additional concerns and suggested the vehicle be taken to an Original Equipment Manufacturer to be diagnosed.

Since the in-network repair facility is a third party vendor, DriveTime is not able to directly comment on the manner in which the repairs were completed. We are investigating this concern with the third party repair facility at this time.

On January 4, 2016, an out-of-network repair facility updated a claim for the repair of the engine control module and wiring harness. [redacted] approved the cost of these repairs for a total of $820.25 under the Vehicle Service Contract.

At this time, if our customer has any additional towing fees that have not already been reimbursed by [redacted], we encourage her to provide paid receipts to our customer relations department via fax at [redacted]. Once received, DriveTime will be able to provide further assistance to our customer.

As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance. We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,
DriveTime Customer Relations
Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On July 26, 2014, our customer entered into a Simple Interest Retail Installment Contract...

with DriveTime when she purchased a 2007 Nissan Quest. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 121 bi-weekly payments of $214.90 and 1 final payment of 213.21, beginning on August 23, 2014.DriveTime provided our customer with a Credit Reporting Notice at time of sale. We have included a copy of the Credit Reporting Notice for your reference. This document states:“We report all information, positive and negative. “Negative information” means information concerning delinquencies, late payments, missed payments, or any form of default.”  On July 16, 2015, DriveTime confirmed that our customers account was reflecting correctly to the credit bureaus. We sent out a Credit Rating letter to our customer to display her current standing with DriveTime. We have attached a copy of the Credit Rating Letter for your review. DriveTime has made multiple attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our Customer Relations department to address her concerns at ###-###-####. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On December 13, 2014, my Mother and I visited the Drive Time showroom in Conway, SC. Following is a detail description of the problems I encountered.  Last year I went through bankruptcy. It was a difficult decision at my age but it had to be done. I lost my car in the bankruptcy because the payments were too high for me to afford. I had been paying on my car since 2008, when I bought it, but the finance company said I still owed over $11,000. I had already paid over $25,000 for it, and they still insisted that I still owed them over $11,000.  The price of the car when I bought it was $13,000. Since declaring bankruptcy, I had received about 10 offers to come to other dealers and they would assist me with credit terms and buying a new/used car. The Drive Time showroom was close to our homes, and so we stopped in there.  When I sat down at the desk of the Salesman, [redacted], I told him that I wanted to explain some things to him that may assist in knowing what I was looking for in a car. I explained the following to him as I sat down.  I told him I wanted to make sure that he had a very clear understanding of my situation.  1. I had just gone through bankruptcy which discharged in July, 2014.
2. I had to give up my car in the bankruptcy, because the finance company put me in a payment that was way over what I could pay. The payment was $328. He asked me what kind of payment I was thinking of, and I told him, around $200.00. I explained that I had gotten offers from different dealers that said they would assist me in getting into a car and give me some relief on the payment.
3. I told him that I was disabled and I was only paid once per month in the amount of $1,674. That did not allow me much to put into a car because I had to pay rent, utilities, RX’s, etc.
4. I told him I hadn’t had a car for over a year. My home was close to my Mother and sister, and they took me when I needed to go somewhere. However, I was moving and would no longer be close so they could give me a ride.
5. I was also planning to leave in a couple days to go and spend Christmas with my daughter and her family in New York, and needed a reliable car. Instead of renting one, I decided to put a down payment on a car that I could keep.After going through these points, [redacted] said he would go and get a few cars for me. He pulled up several cars and I looked at them. He told me that I couldn’t afford one of them. One was smaller than what I wanted. I asked if he didn’t have anything else, as there was a lot full of cars. He said he thought he had another one. He came back with a 2007 Ford Escape. I looked it over, and really wasn’t impressed with it. However, it was the size I wanted, so I took it for a drive and decided to take it. It wasn’t until I sat down with one of the manager’s ([redacted]) that I found out the price. I told him that it was too high, but he talked me into taking it. They said that after 4 years, I could get the payment lowered. Also, when signing the agreement, [redacted] gave me a stack of papers. He told me where to sign and initial, and gave a brief explanation, ie, “This just means…”.  For the mound of papers that were signed, he whipped right through them. There was no time to read the entire package.  I thought everything was ok. It wasn’t clean and shiny, but I really needed a car. On the way North, I started noticing things. I stopped for gas and the gas tank would not accept the gas. It kept stopping like it was full.  Every time I stopped for gas, it took me 10 times as long to fill it as it would a regular car.  Other people seeing me having difficulty tried too, but they had the same problem. I began to notice other little things.  I was told several times from other motorists that my rear drivers side tire was low. As I found out, the vehicle was sold to me with a slow leak in the tire. Also, there was only a vanity key, no key that would open all the doors and no remote. Being disabled, this is a big problem. The weather was below zero, with high winds, so that became a problem. Another problem was that the check engine light always stayed on. I kept looking for the cruise control, because I was told this car had it. I told them it was a deal breaker since I was travelling. There was also no light in the back/trunk area. Then the weather stripping came off on the back seat passenger’s side door. I was having a difficult time believing that they sold this car to me in the shape it was in.  When I returned from New York, I had bronchitis and my Mother had pneumonia. I was also moving to a smaller condo the end of the month, so there was really no time to take the car to be fixed. Because I bought it from Drive Time, I couldn’t take it just anywhere to be fixed. I had to call a toll-free number and tell them what was wrong. I did so, in February, after I moved. They told me that they would only repair the gas tank. All of the other things were past the 30day/15,000/mile warranty. (I told them where I was going, but they never said that it would void the warranty). So my warranty expired even before I returned from my trip. We got back later than we wanted to, but my Mother was hospitalized in NY, for the pneumonia. When I was told that they wouldn’t fix the other things, it started to make me feel like I had made a big mistake. After all, I was paying $350/month, for a car that was in disrepair.  I started to have trouble making the payments, which I told them several times, were too high. Even the insurance I got through Drive Time was over $150/month. My driving record is spotless, but I was told since I hadn’t had insurance for a year is why it was more expensive. I didn’t have a car for almost 2 years, so why would I have car insurance? So just for my car payment and insurance, I was paying over $500/month.  I was unable to sleep for worrying what I could do. Every month I fell deeper into debt. I had been trying for a year, since the bankruptcy to get my credit back in good standing, but I was going backward. So, I decided to take the car back to Drive Time. I walked into the dealership and told [redacted], one of the managers, my problem. He went and got a form for me to sign to turn the car back in to Drive Time. [redacted] told me that by signing that form, the payments would stop. I also ask him if it would affect my credit. He told me that since I turned it back within 6 months, that they would do a “rewind” or something. I am not exactly sure of the terminology he used but that is basically how he described it. I asked him if I could get back my down payment. I had $2,500 left to my name and put it all down on the car. He said no, they did not do that. He called the main office and asked them, and put it on speaker so I could hear, and they said the same thing. So, I basically paid over $4,000 for the four months I had the car. I hated to turn it in because I need a car. But with me questioning him, I felt assured there would be no repercussions. My Mother was with me every time I visited Drive Time and she heard all my conversations with them. So you can imagine my surprise, when a week later I received a call from their corporate office asking me if I wanted the car back. I told them not unless the price was adjusted. (I had already looked up the value of that specific car on Kelley Blue Book. KBB said that if it was being sold by a dealer as a used car, the 2007Ford Escape was worth approximately $3,000-$4,500, IF it was in good condition.) They told me that if I didn’t take it back that it would be sent to auction, and sold. Whatever was left on the loan, I would have to pay. I told the woman who called that I was told there would be no further money owed to Drive Time. I also wondered why they were taking it to auction, instead of fixing it and reselling it to someone like they did to me. My loan was for $10,000 plus interest for a car that was only worth $3-4.000. I feel as though they were trying to pass off an inferior vehicle to an unsuspecting customer. I believe that all of the problems that I mentioned should have been fixed before the car was sold. I have bought numerous cars in my life, but have never been sold one that had a list of problems.I have returned the vehicle. They have their property back. I have paid much more than I should have for an inferior vehicle. I was told when returning the vehicle that I just had to sign a form to turn the car back to Drive Time. Even though I asked several times, I was told that it was all I needed to do. There was never any discussion of any detrimental effects to me by turning the vehicle back to Drive Time even though I ask several times if there would be any repercussions. I feel they were negligent for selling an inadequate vehicle. The whole experience has left me feeling that they took advantage of me. In summary, I would like to be released from any further dealings with Drive Time and no adverse entries added to my credit report. I hope this gives you an idea of my situation. If you have any questions, or need further information, please contact me at the places shown below.PS In the letter that they sent to Revdex.com, they said that they had sent a “Notice of Intent” letter, but as of now, I have never received it.

Regards,

justify;">April 11, 2016
 
Revdex.com
Ph. [redacted]
Fax [redacted] 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 30, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2004 Jeep Grand Cherokee. Attached you will find the Contract for your review.
On March 7, 2016, our customer contacted DriveTime in order to obtain a 10 day payoff quote for her vehicle. Our customer was given a 10 day payoff quote of $7,191.93, with a per diem of $4.35, and was advised that this quote would be good until March 17, 2016.
On March 11, 2016, DriveTime contacted our customer regarding a past due balance on her account. Our customer advised our agent that she had sent a check to DriveTime to pay off the account.
On March 19, 2016, DriveTime contacted our customer regarding her past due balance. Our customer again, advised us she had mailed a check to pay off the remainder of the loan. Our agent encouraged our customer to see if there was a tracking method available since we had not yet received the check.
On March 26, 2016, our customer called DriveTime to advise she was continuing to receive collection calls, and that she had a copy of her cancelled payoff check, subsequent to its deposit by DriveTime. Our representative advised she would set a promise to pay on the account to prevent further collection calls and asked our customer to fax in the cancelled check.
On March 29, 2016, our customer faxed a copy of the cancelled check to us. Attached is a copy of the check for your review. The document supports our customer’s contention that she had provided a payoff check to DriveTime.
At this time the payoff amount has been credited to our customer’s account, and the account is marked in our system as a Paid Loan.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 
I appreciate ate the business making an exception and valuing me as a customer and I will forever be grateful for the services provided.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   DriveTime offers its sincerest apologies for any safety concerns our customer may have had. At this time, DriveTime is awaiting a claim to be initiated through Aeverex. We will continue our correspondence with our customer until we achieve an amicable resolution.   On August 8, 2016, DriveTime informed our customer that she would need to have the vehicle diagnosed at an in-network repair facility. She advised us that the repair facility would need the vehicle for a couple days in order to complete this diagnosis. We offered a locked-in rate for a rental vehicle at $25.99 and rental reimbursement at $25.99 per day so the vehicle may be diagnosed.   On August 10, 2016, our customer informed us that she had taken the vehicle to the in-network repair facility on August 9. We advised her that once the repair facility initiates a claim with Aeverex, we will follow up after reviewing options of possible assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response indicated that a payment has not been received is an untrue statement. Payment was made on August 18th

As well as a phone call, and calls before that.  I also advised that my dad has been sick with cancer and I have been out of town and my daughter had the phone. I think this is still very unfair as I have not asked for a deferment before and I explained a very good hardship and really needed the deferment.  I am asking for a deferment for August

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns. On February 18, 2015, a $25 credit was applied to our customer’s account. Attached is a copy of our customer’s payment ledger for your reference.On March 5, 2015, we attempted to contact our customer to re-address her concerns, but were unsuccessful. We encourage our customer to contact our Customer Relations Department at ###-###-#### with any other concerns. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 BMW. Attached you will find the Simple...

Interest Retail Installment Contract for your reference. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On March 3, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns. As a goodwill gesture, DriveTime has applied a $46.02 credit to our customer’s remaining delinquent balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 24, 2011, our customer entered into a simple interest retail installment contract when he purchased a 2004 Nissan Titan. Included you will find the simple...

interest retail installment contract for your reference.

We have been in contact with our customer and have reached an amicable resolution. We offered our customer an additional payment deferment as a one-time exception.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On December 9, 2013, our customer entered into a Closed End Motor Lease contract with Drivetime when she leased a 2008 [redacted]...

[redacted]. The lease contract is included for your reference.

Page two of the Lessee Disclosure statement, section "i" states:

"The Vehicle is equipped with a starter interrupt GPS tracking device. I understand and agree that you will disable the vehicle in the event I do not make my payments on the dates they are due as shown in the Consumer Leasing Act Disclosure(Item 1) of the Lease contract, subject to any rights that I may have to cure your default. I agree that I will not tamper with, disable or attempt to disable the Device. The Device is and remains DriveTime property."

On December 30, 2013, our customer contacted us requesting a due date change. We advised her we are unable to modify her lease and she would still be responsible to make her payments on time. DriveTime Lease contracts cannot be modified. The terms and conditions agreed upon at the time of the Lease signing are fixed for the term of the lease.

On January 17, 2014, we disabled the starter on the vehicle, the account was 4 days past due.

On February 14, we contacted our customer and reached an amicable resolution. Drivetime has agreed to re-contract our customer to match her pay dates.

As a goodwill gesture, Drivetime has credited $25 to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

[redacted].

DriveTime

Customer Relations

We received this second rebuttal for Ms. [redacted]. She is stating in this rebuttal that we have not posted any of the credits as promised. I have attached the payment history showing that both credits ($233.47 and $133.47) we posted to her account. We then sent her a $25 gift card (for the $25 credit she was referring too) for which I have attached that letter we sent with the gift card. Since then two more payments have come due which is why it is in a repossession status. Please review and let us know how you would like us to proceed.

On April 18, 2016, our customer contacted DriveTime in regard to mechanical concerns. We encouraged her to contact Aeverex for further...

assistance and to file a claim. That same day, our customer contacted Aeverex with concerns about the vehicle overheating, engine light on in the vehicle, brake noise, and a window concern. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. Soon after, an in-network repair facility filed a claim with Aeverex for the engine diagnosis; however, the aforementioned repair facility was unable to determine a failing component, and therefore no repairs were documented.
 
On May 2, 2016, our customer contacted Aeverex in regard to the vehicle jerking and engine noise. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. The next day, our customer contacted DriveTime concerning the repair facility Aeverex referred her to. She stated that repair facility previously was unable to diagnose the vehicle, and had filed a claim that no mechanical issues were found. She expressed concern in regard to returning to that location, and wished to have the vehicle diagnosed at an alternative repair facility. We accommodated her request to change locations and referred her to another in-network repair facility.
 
On May 9, 2016, an in-network repair facility filed a claim with Aeverex for the water pump, coolant, timing cover, valve cover gasket, intake gasket, oil change, cooling system diagnosis. Aeverex approved these repairs in full under the terms of the Driver’s Seat Limited Warranty.
 
On May 20, 2016, our customer contacted Aeverex regarding the cooling system, and a fuel & ignition noise. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed.
 
Please see the attached PDF for the full response.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At the time of the lease, our customer agreed to make periodic payments of $241.95. The first payment was due on April 21, 2015, followed by 64 periodic payments of $241.95 due every other Tuesday. On June 9, 2015, our customer stated that she made payment to the account and should not be past due. We requested for our customer to submit a running bank statement to us to review. To date, a running bank statement has not been received. On June 10, 2015, the vehicle was recovered for non-payment at 36 days past due. Please refer to page 3 of the Cancel Anytime Lease, section 11, "Default, Repossession, and Other Remedies:" "The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… If you are in default, after waiting any time the law requires, we may do any of the following:… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…" At this time, we are unable to accommodate our customer’s request to adjust her account. We encourage our customer to contact us at ###-###-#### and submit a running bank statement for review. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

December 11, 2015[redacted]Revdex.comPh. (602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted]Ms. [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On October 9, 2015, our...

customer entered into a Simple Interest Retail InstallmentContract with DriveTime when she purchased a 2011 Chevrolet Impala. At the timeof sale, our customer agreed to make 136 bi-weekly payments of $207.80 and onefinal payment of $205.32, beginning on November 6, 2015. Attached you will find theSimple Interest Retail Installment Contract for your reference.That same day, our customer enrolled in DriveTime’s automatic payment withdrawalservice (Auto Pay) and arranged for her bi-weekly payments to be automaticallydrafted from her bank account. Auto Pay is available to all DriveTime customers as aconvenient way for them to make payments at no cost to them.On November 30, 2015, our customer made a normal bi-weekly payment of $207.80to her account online through mydrivetime.com. This payment was applied towardsthe payment that would be due on December 4, 2015.On December 4, 2015, an automatic payment was taken from our customer’s bankaccount for the amount of $207.80 as scheduled. This payment was applied to ourcustomer’s payment due on December 18, 2015.That same day, our customer contacted DriveTime in regard to her payment beingpulled from her bank account as she had already made the payment early forDecember 4, 2015. DriveTime advised our customer that the automatic paymentwithdrawal service would automatically draft the funds of $207.80 every two weeksas established by our customer. We advised our customer in order to refund theexcess payment she would need to provide a running bank statement to display thatthe funds had cleared her bank account and were not returned.At this time, we have not received a running bank statement for our customer and areunable to refund the payment made. We encourage our customer to fax thesedocuments to our customer relations department at [redacted]DriveTime has made several attempts to contact our customer to reach an amicableresolution. We encourage our customer to contact our customer relationsdepartment at [redacted]We apologize for any confusion or inconvenience this matter may have caused. As agoodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principalbalance.DriveTime thanks the Revdex.com for their ongoing support. Should youhave any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely,Justin M.DriveTime Customer Relations

Better Busi[redacted] Bureau:

I have reviewed the response made by the busi[redacted] in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company never offered to re-contract; [redacted] stated that the SkyLink could be canceled, but at no refund; the other two optional items were canceled by me when DriveTime refused to allow me to return the vehicle within the warranty time frame of 5 busi[redacted] days without penalty.  There is also no mention of the difficulties at the DriveTime location in Raleigh, the compromising of my account information which resulted in fraudulent charges on the account, requiring a police investigation and cancellation of my previous card.  The AutoPay feature that they required me to setup prior to leaving the dealership was never set up either, per [redacted]'s admission.  I set up the AutoPay so that I would not incur any additional charges.  [redacted] is attempting to present as if DriveTime did nothing wrong; I am still officially requesting a full investigation into the busi[redacted] practices of [redacted] and [redacted], as well as [redacted] at Corporate, for not honoring the contract that was provided to me, as they specified that they know that is what it says, but that I must do otherwise in order to get approved.  Also, the last time I talked to [redacted] he informed me that I must contact Aeverex myself to cancel the product; when I did, they specified that they did cancel and forwarded the paperwork to DriveTime on their May invoice, of which I never received updated paperwork.  So the customer service was lacking and unprofessional; my account was compromised and they never forwarded the information to corporate that they stated must be obtained in order to get approved; I was hassled by customer service at and before the payment due dates, even though the errors were not of my own doing; and I was treated unfairly and talked over by [redacted] when voicing my concerns initially; somehow he thinks that a $50 gift card is supposed to make up for the wrongs that have been committed against me.  I have done everything that was expected of me, and more, as I had to process paperwork that the dealership was to complete, per their specifications for obtaining the vehicle; upon attempting to return the vehicle, I was informed that I would pay a penalty; and then when deciding to retain the vehicle, the paperwork was not processed as it should have been; even the plastic in my vehicle that states "dealer must remove" is still present; [redacted]'s response to that was, that it was my duty to take it off, even though it states the dealer must do so.  I have never been treated in such a manner, and have visited many dealerships both large and small, and have never incurred such treatment, never had my account information compromised, and never needed to file any complaints with the Revdex.com until now.

Regards,