DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On January 19, 2013, our customer entered into a simple interest retail installment contract when she purchased a Toyota SequoiaIncluded you will find the simple interest
retail installment contract for your reference
On July 7, 2014, our customer submitted a request for a one-payment defermentOur customers account was past due nine days for a monthly payment of $
On July 14, our customer signed and submitted the required paperwork showing the June 23, payment deferment and our customer agreed to continue making regular monthly payments on July 23,
Later that day our customers account was updated to show pending a payment deferment
On July 23, our customer had another monthly payment come due and the payment deferment was still in the processing stageDeferments bring an account current; since another payment came due, we were unable to complete our customer’s defermentAs a courtesy to our customer, we attempted to contact her regarding the payment and gave her until August to complete the payment before declining defermentTo date our customer has not made a payment to the account
At this time, we are unable to complete our customer’s request for a two-payment deferment since the account is currently past due days for two-monthly payments and partial payment of $for the June payment
DriveTime has attempted to reach our customer via phone to review her concerns, but have been unsuccessfulWe mailed a certified letter to our customer to contact DriveTimeWe will continue our efforts and once we are able to reach the customer we will address her concerns
We encourage our customer to contact us at the phone number listed below to resolve her concerns As a goodwill gesture, DriveTime has credited our customer’s principal balance $
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia SportageOur customer opted to purchase a
year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of sale, our customers agreed to make bi-weekly payments of $and final payment of $196.43, beginning March 21, 2015.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the Customer Delivery Checklist under Maintenance Items, states:"…Maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner..."Our customer resides in a state in which buyer is responsible for registering their vehicle after purchaseIn this instance, we are unable provide our customer with the full registration documentation at the time of purchaseThis is because the new title needs to be processed with the buyer’s information before releasing it to thecustomerAt the time of purchase our customer was provided with temporary tags to account for this process.On March 7, 2015, the DriveTime Dealership received the title and additional registration information for our customer’s vehicleA representative from the DriveTime Dealership contacted our customer and advised her that the documents were ready to be picked up.On March 21, 2015, our customer’s first payment of $became due on her accountOn March 23rd, our customer contacted DriveTime’s corporate offices to make an arrangement to pay this past due paymentOur customer stated she would be able to make her payment of $on March 25, 2015.On April 3, 2015, after multiple unsuccessful attempts to call our customer, we sent her an email to notify her of our attempts to contact her and inform her that her account is past due.On April 4, 2015, a second payment of $became due on our customer’s account and a late fee of $was applied for the previous past due balance.On April 11, 2015, after no contact from our customer, the vehicle was recovered due to first payment defaultAt the time of recovery, our customer’s account was days past due with a past due balance of $On Page of the Simple Interest Retail Installment Contract, under subsection Default, it explains:"You will be in default if… you fail to make any payment due under this Contract… If you are in default… we may take back (repossess) the vehicle"On April 12, 2015, a payment of $was posted to our customer’s account, lowering her past due balance to 204.32.On April 13, 2015, DriveTime covered the repossession fees due to not providing the proper amount of notice required for recovery in a Right to Cure stateThe vehicle was released to our customer that day.Between April 18th and May 31st, four payments of $became due on our customer’s account and $in late fees were applied for the past due balanceWithin this time, our customer reached a past due balance of $1,We had several conversations with our customer in which she agreed to multiple payment arrangementsDriveTime received no payments on the dates our customer had arranged to pay.On June 4, 2015, a repair facility filed a claim with Aeverex for the repair of spark plug wires and a disc caliperAeverex did not approve repairs for these items as they are non-covered components under the Vehicle Service ContractOn Page ofthe Vehicle Service Contract, under subtitle Exclusion-What this Vehicle Service Contract Does not Cover, it states:"All parts not specifically listed as Covered Parts are not covered under this contract…These include but are not limited to: brake linings, pads, drums and rotors, [etc.]…."On June 11, 2015, our customer contacted DriveTime’s corporate offices regarding payment arrangements and registration informationOur customer agreed to make weekly payments of $until her account was currentShe agreed to begin this arrangement on Thursday, June 18thIn regards to registration, we informed our customer to contact her DriveTime Dealership as they supply the registration documents.On June 13, 2015, a payment of $became due on our customer’s accountAfter no further contact with our customer and additional broken payment arrangements occurred, the vehicle was assigned for recoveryOn June 27, 2015, at $1,past due, the vehicle was recovered due to default.At this time, we are unable to accommodate our customer’s requestOur customer was notified of the arrival of her registration documents on March 7, Our customer never returned to the dealership to obtain these documents.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn July 8, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, so that we might come to an amicable resolution.As a goodwill gesture, DriveTime has mailed $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,
*** *.DriveTime Customer Relations

Please see the attached PDF for the full Response.On August 5, 2016, we spoke with our customer to address her concernsShe stated that she had out of pocket repair expenses and wished for DriveTime to assistWe encouraged our customer to provide us with any documentation for review and the
options for possible reimbursement On August 9, 2016, we contacted our customer to address the concerns in her complaintAs a gesture of goodwill, we will reimburse for her out of pocket repair expenses in the amount of $Our customer stated that she wished to exchange the vehicle or receive a full refund of all monies paid toward the loanWe advised that we would be unable to accommodate her request to exchange the vehicle nor would we be able to offer her a full refund Should our customer no longer wish to continue business with DriveTime, we will extend an offer to rescind her contract, delete her trade line, and refund her down payment in full of $In addition, our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offerThis offer will expire August 24, Should she wish to stay in the vehicle, DriveTime will offer days of rental reimbursement at a daily rate of $This will provide the OEM the opportunity to address and possibly duplicate the issues reportedAt this time, our customer has declined our offers and wishes to continue working with the Revdex.com

Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On July 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased
a Nissan QuestAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customer agreed to make bi-weekly payments of $and final payment of 213.21, beginning on August 23, 2014.DriveTime provided our customer with a Credit Reporting Notice at time of saleWe have included a copy of the Credit Reporting Notice for your referenceThis document states:“We report all information, positive and negative“Negative information” means information concerning delinquencies, late payments, missed payments, or any form of default.” On July 16, 2015, DriveTime confirmed that our customers account was reflecting correctly to the credit bureausWe sent out a Credit Rating letter to our customer to display her current standing with DriveTimeWe have attached a copy of the Credit Rating Letter for your reviewDriveTime has made multiple attempts to contact our customer to reach an amicable resolutionWe encourage our customer to contact our Customer Relations department to address her concerns at ###-###-####. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** *DriveTime Customer Relations Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

March 8, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On July 12,
2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Pontiac Grand PrixAttached is the Simple Interest Retail Installment Contract for your reference On May 24, 2014, our customer was involved in a collision in which the vehicle was deemed a total loss On June 2, 2014, our customer’s third party insurance provider contacted DriveTime and requested a day loan payoff quote for our customer’s loanDriveTime advised them that the payoff was $7,good until June 6, On June 3, 2014, DriveTime received a letter from our customer’s third party insurance provider stating that they would be sending a payoff check in the amount of $4, On June 16, 2014, DriveTime received an insurance check in the amount of $4,and applied towards our customer’s principal balance On June 17, 2014, DriveTime offered our customer the opportunity to participate in our Insurance Loss Program and get into another vehicle with usOur customer opted to not get into another vehicle with DriveTime DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in fullTo qualify for this program our customer must meet the following criteria: Continued… (Full version provided to the Revdex.com)

Please see the attached PDF for our full response. On December 3, 2016, our customer contacted *** with no start concerns*** referred our customer to an in-network repair facility to have the vehicle diagnosed On December 5, 2016, an in-network repair facility contacted ***
and stated the vehicle had electrical concerns which they were unable to diagnoseThey referred her to the Original Equipment Manufacturer (OEM) to have the vehicle diagnosed. On December 6, 2016, an OEM filed a claim with *** for the engine diagnostic, battery cable, engine control module, diagnostic, and ECM reprogramming*** approved the aforementioned repairs with the exception of the engine diagnostic and battery cable as these components are non-covered under the terms of the Vehicle Service Contract. On December 14, 2016, we spoke with our customer to address the concerns in her complaintWe explained we would be unable to accommodate her request to rescind her Simple Interest Retail Installment Contract with DriveTime and refund her down payment in fullHowever, we encouraged her to provide us with any receipts for out of pocket repairs she incurred in relation to her complaintThe next day, we received receipts in the amount of $Later that day, we advised our customer we would refund her in full, for the out of pocket repairsOur customer expressed satisfaction with this resolution and our correspondence ended on amicable terms We apologize for any frustration or inconvenience this matter may have causedAs an additional goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Brodie HCustomer Relations Department

*** *** *** December 17, 2015RevDex.comPh
(602) 264-5299Fax
(602) 263-0997 Re: Complaint
# ***Ms*** Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our customer’s
concerns.On February 28, 2015, our
customer entered
into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a Chevrolet MalibuAttached you will find
the Simple Interest Retail for your referenceWhen an account becomes
delinquent, DriveTime will attempt to contact the customer to aid in curing the
delinquencyOne way to do this is by setting a “promise to pay.” When a
customer sets a promise to pay, collection efforts cease until the promise to
pay dateHowever, a promise to pay cannot be made more than two weeks in the
future without manager approvalOn December 2, we contacted
our customer in an attempt to cure the delinquent balanceAt that time, the
account was days past dueOur customer advised DriveTime she was unable to
make her regularly scheduled payment and would need to make a double payment at
the end of DecemberWe asked if our customer would be able to make weekly
payments of $insteadOur customer was unable to meet this requestWe
advised our customer collections attempt would continue. On December 7, 2015, we
contacted our customer again in an attempt to cure the delinquent balanceOur
customer advised she had already made payment arrangements with the last
representativeWe advised our customer that while we do notice the previous
notations, we are unable to make payment arrangements more than two weeks in
advanceAt this time, our customer is
currently days past dueDriveTime has made multiple attempts to contact our
customer in regards to her concernsAttempts to contact our customer will
resume in order to come to an amicable resolutionAs a goodwill
gesture, DriveTime has set a manager approved promise to pay for $1,on
December 31, We apologize for any inconvenience or confusion this matter may have
causedDriveTime has applied a $credit towards our customer’s principal
balance. DriveTime thanks the RevDex.com for their ongoing supportShould you have any questions or concerns,
please contact us by calling us at *** Sincerely, Camille RDriveTimeCustomer
Relations

Good Morning, Attached is Drivetime's response to Ms*** concerns. Thank you

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsThe actions described in our customer's correspondence are not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each customer’s experience
both rewarding and pleasant while ensuring that every customer is treated with the utmost respectOur loan servicing department is designed to work with our customer to make payment arrangements or offer assistance to resolve the past due amountWe have thoroughly investigated these specific concerns and have taken appropriate action to ensure DriveTime policies and procedures are followed by our loan-servicing departmentWe are unable to accommodate our customer’s request to change her frequency from bi-weekly to monthly as our customer’s account is days past due at $1,Accounts must be brought current prior to a frequency changeWe are able to accommodate our customer’s request to put a cease and desist on her accountOur customer will be contacted via email and letters onlyWe encourage our customer to contact our loan-servicing department to make necessary payment arrangementsAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address listed on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

(Please see attached for full response) During the vehicle sale, our customer elected to purchase a 5-year / 50,000-mile Vehicle Service Contract (VSC), administered by AeverexThe terms of the VSC are outlined on page one of the document below the Vehicle Identification NumberThe VSC expires after five years (months) or after the vehicle is driven 50,additional miles above the purchase mileageAs our customer had driven 53,miles above the purchase mileage per her last conversation with Aeverex, her VSC has expired and all repairs became her responsibilityThe VSC, which is also attached to our initial response, is reattached for reference. DriveTime would like the opportunity to review to assist our customer with her out-of-pocket repair expensesAs our customer has stated she has paid $1,out-of-pocket for repairs, we encourage her to submit her receipts to us to review for possible assistance optionsIf the repairs are still needed, we encourage our customer to submit a complete estimate of the needed repairs for review

Revdex.com Re: Complaint #***
* To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 4, 2016, our customer entered into a Simple Interest Retail Installment Contract
with DriveTime when she purchased a Ford FocusOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the “Customer Delivery Checklist” under Important Reminder, states: “Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states: “…These maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner…” At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your reviewIf our customers’ are not satisfied with the vehicle, DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your reviewContinued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns. On June 6, 2015, when we submitted our first response to the Revdex.com, we included a copy of our customer’s Simple Interest Retail Installment ContractAttached you will find another copy of this contract. On December and 2, 2014, our customer contacted Aeverex with concerns about a knocking noise while driving and air conditioner issuesAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On December 3, 2014, an in-network repair facility called a claim into Aeverex for a suspension diagnosis, alignment, and HVAC diagnosisThe suspension diagnosis was approved in full under the terms of the DriveCare Limited Warranty; however, the alignment and HVAC diagnosis were not coveredAeverex made an exception to approve the alignment, but the HVAC diagnosis was not approved.On April 29, 2015, our customer contacted Aeverex and advised she was still having the same issues with an odor coming from the air conditioner from the first days of the loanAeverex advised our customer that there was no coverage for odor in the vehicle under the terms of the DriveCare Limited Warranty.On May 1, 2015, our customer contacted DriveTime stating there was a ventilation issue with the vehicle that was making her sickOur customer stated she did not have the funds to get the vehicle fixed and was considering voluntarily surrendering the vehicle.On May 7, 2015, our customer contacted DriveTime and advised she would be voluntarily surrendering the vehicle the next day due to the ventilation issues with the vehicleWe advised our customer to send us documentation of the issues with the vehicle so we could review options to assist.On May 18, 2015, our customer contacted DriveTime and advised she would be returning the vehicle because it had no heat or air conditioning, and she no longer wanted itWe advised our customer of the process for voluntary surrender and the ramifications a voluntary repossession would have on her creditLater that day, our customer returned the vehicle to the DriveTime dealership where she purchased.Without any new information, DriveTime is still unable to accommodate our customer’s request to be reimbursed all the funds she has paid into the loanAs an alternative form of assistance, should our customer be willing to enter into a Full Settlement and Release of Claims with DriveTime, we are willing to waive the deficiency balance on her account and delete her trade line from her credit reportingThis settlement offer will stand until July 5, 2015.On June 13, 2015, we contacted our customer and presented her with the settlement offer listed aboveOur customer stated she would not accept the settlement offer and would be retaining an attorney to pursue her desired resolution furtherAt this time, no letter of representation has been received for our customer. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTime Customer Relations

On June 10, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Buick LacrosseThe vehicle came with a 30-day/1,500-mile DriveCare Limited Warranty, administered by AeverexThe Contract was subsequently assigned to DT Acceptance
Corporation, now known as Bridgecrest Acceptance CorporationAttached you will find the Simple Interest Retail Installment and the DriveCare Limited Warranty for your referenceDriveTime does offer the option to return the vehicle to all of our customersPlease reference page of the Retail Purchase Agreement, which will be attached, subsection Vehicle Return Program (VRP), it states: “We will give you the ability to return the Vehicle to DriveTime and terminate this retail purchase agreement so long as you return the Vehicle: 1) To the DriveTime dealership where you purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays),…” Later that day, our customer participated in the VRPOur dealership submitted all the proper documentation but because our Special Handling team does not work during the weekends, this would not be processed until Monday, June On June 14, 2016, we spoke with our customer in attempt to address his concernsWe informed him we are having the check expedited and overnighting to his address on fileWe advised him we would contact him to provide the tracking number once available On June 16, 2016, the check for $4,was delivered to our customer’s address on file We apologize for any confusion or inconvenience this matter may have causedAs a good-will gesture, DriveTime has sent a $*** *** gift card to our customer’s address on file

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On May 13, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a Dodge RamIncluded you will find the Simple Interest Retail
Installment contract for your reference.Our customer contacted us in July stating his title was lost and therefore could not register his vehicleWe submitted a request for a duplicate copy of title; typically, these requests can take to weeks.On August 19, 2014, we agreed to exchange our customer into a different vehicle due to amount of time it was taking for his title to arrive.On September 3, 2014, our customer contacted us and informed us he found the title to the vehicle; he stated the vehicle is now registered.As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have included the paperwork that states the "NO FEE" for one time or auto payI am not willing to go on to auto payI also have not received and was told that I would never be receiving any kind of $credit she says that I have receivedWhen I was contacted By phone by Drivetime about this matterI was told that I was giving old paperworkand that it did not matter any moremore over when I was at the dealership signing the paperwork they informed me that they were both audio and video recording the signing also informed me that what the paperwork states is final and NO verbal changes or promises can or could be madeI addressed the issue of making payments in detail which the manger refereed to this page in the paperworkNOW they are saying the paperwork does not mean anythingalso the lady that CALLED me keep referring to the fact that I called her when I keep stating that no she called methen at the end of the phone call she stated "have you lawyer call us at this same number you called" I stated "again I did not call you, you called me" and then she hung upSo to clear the issue here the charge of $per payment the life of the lease is month or bi-weekly payments which is what they insist onso $x = $so now they want to charge me a added $on to which when signing was told that I would not have to pay that and given paperwork on itso the way I see it is that they messed up in there training or there paperwork or whatever and now what me to eat it or to make it all better give me a $credit on $that is not rightDO THE RIGHT THING! you told me and gave me paperwork on the NO FEE you messed up and live by itIf you do not want to do that then you can return my $down payment and I will return the Van.
Regards,
*** ***

While we would like to assist our customer with any mechanical issues she may be experiencing, we would need a claim on file with Aeverex or documentation pertaining to diagnosed transmission issues from the OEM, both of which we have been unable to obtain at this timeWe encourage our customer to contact the OEM so any further transmission concerns with the vehicle can be addressed

To whom it may concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On October 23, 2013, our customers entered into a Simple Interest Retail Installment Contract with DriveTime when they purchased a Honda
AccordAttached you will find the Simple Interest Retail Installment Contract for your reference. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-days We will be reinstating these trade lines with Experian, Equifax and TransUnion once the process is completed.On August 24, 2015, we reached out to our customer and came to an amicable resolutionWe advised our customer we would submit a request a manual update to his information and informed him of the 30-day timeframeThe customer was pleased with this resolution and considered the matter resolved.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principle balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTimeCustomer Relations

To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns With the information provided by our customer in this complaint, we are unable to locate an account associatedWithout any new information,
DriveTime is unable to further assist our customerWe encourage our customer to contact our customer relations department at *** if he has any additional concerns We apologize for any confusion or inconvenience may have causedShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Carlos SDriveTime Customer Relations Department