DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On January 19, 2013, our customer entered into a simple interest retail installment contract when she purchased a Toyota SequoiaIncluded you will find the simple interest
retail installment contract for your reference
On July 7, 2014, our customer submitted a request for a one-payment defermentOur customers account was past due nine days for a monthly payment of $
On July 14, our customer signed and submitted the required paperwork showing the June 23, payment deferment and our customer agreed to continue making regular monthly payments on July 23,
Later that day our customers account was updated to show pending a payment deferment
On July 23, our customer had another monthly payment come due and the payment deferment was still in the processing stageDeferments bring an account current; since another payment came due, we were unable to complete our customer’s defermentAs a courtesy to our customer, we attempted to contact her regarding the payment and gave her until August to complete the payment before declining defermentTo date our customer has not made a payment to the account
At this time, we are unable to complete our customer’s request for a two-payment deferment since the account is currently past due days for two-monthly payments and partial payment of $for the June payment
DriveTime has attempted to reach our customer via phone to review her concerns, but have been unsuccessfulWe mailed a certified letter to our customer to contact DriveTimeWe will continue our efforts and once we are able to reach the customer we will address her concerns
We encourage our customer to contact us at the phone number listed below to resolve her concerns As a goodwill gesture, DriveTime has credited our customer’s principal balance $
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***
Sincerely,
DriveTime
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

*** *** *** December 17, 2015RevDex.comPh
(602) 264-5299Fax
(602) 263-0997 Re: Complaint
# ***Ms*** Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our customer’s
concerns.On February 28, 2015, our
customer entered
into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a Chevrolet MalibuAttached you will find
the Simple Interest Retail for your referenceWhen an account becomes
delinquent, DriveTime will attempt to contact the customer to aid in curing the
delinquencyOne way to do this is by setting a “promise to pay.” When a
customer sets a promise to pay, collection efforts cease until the promise to
pay dateHowever, a promise to pay cannot be made more than two weeks in the
future without manager approvalOn December 2, we contacted
our customer in an attempt to cure the delinquent balanceAt that time, the
account was days past dueOur customer advised DriveTime she was unable to
make her regularly scheduled payment and would need to make a double payment at
the end of DecemberWe asked if our customer would be able to make weekly
payments of $insteadOur customer was unable to meet this requestWe
advised our customer collections attempt would continue. On December 7, 2015, we
contacted our customer again in an attempt to cure the delinquent balanceOur
customer advised she had already made payment arrangements with the last
representativeWe advised our customer that while we do notice the previous
notations, we are unable to make payment arrangements more than two weeks in
advanceAt this time, our customer is
currently days past dueDriveTime has made multiple attempts to contact our
customer in regards to her concernsAttempts to contact our customer will
resume in order to come to an amicable resolutionAs a goodwill
gesture, DriveTime has set a manager approved promise to pay for $1,on
December 31, We apologize for any inconvenience or confusion this matter may have
causedDriveTime has applied a $credit towards our customer’s principal
balance. DriveTime thanks the RevDex.com for their ongoing supportShould you have any questions or concerns,
please contact us by calling us at *** Sincerely, Camille RDriveTimeCustomer
Relations

Please see the attached PDF for our full response. On December 3, 2016, our customer contacted *** with no start concerns*** referred our customer to an in-network repair facility to have the vehicle diagnosed On December 5, 2016, an in-network repair facility contacted ***
and stated the vehicle had electrical concerns which they were unable to diagnoseThey referred her to the Original Equipment Manufacturer (OEM) to have the vehicle diagnosed. On December 6, 2016, an OEM filed a claim with *** for the engine diagnostic, battery cable, engine control module, diagnostic, and ECM reprogramming*** approved the aforementioned repairs with the exception of the engine diagnostic and battery cable as these components are non-covered under the terms of the Vehicle Service Contract. On December 14, 2016, we spoke with our customer to address the concerns in her complaintWe explained we would be unable to accommodate her request to rescind her Simple Interest Retail Installment Contract with DriveTime and refund her down payment in fullHowever, we encouraged her to provide us with any receipts for out of pocket repairs she incurred in relation to her complaintThe next day, we received receipts in the amount of $Later that day, we advised our customer we would refund her in full, for the out of pocket repairsOur customer expressed satisfaction with this resolution and our correspondence ended on amicable terms We apologize for any frustration or inconvenience this matter may have causedAs an additional goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Brodie HCustomer Relations Department

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia SportageOur customer opted to purchase a
year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of sale, our customers agreed to make bi-weekly payments of $and final payment of $196.43, beginning March 21, 2015.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the Customer Delivery Checklist under Maintenance Items, states:"…Maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner..."Our customer resides in a state in which buyer is responsible for registering their vehicle after purchaseIn this instance, we are unable provide our customer with the full registration documentation at the time of purchaseThis is because the new title needs to be processed with the buyer’s information before releasing it to thecustomerAt the time of purchase our customer was provided with temporary tags to account for this process.On March 7, 2015, the DriveTime Dealership received the title and additional registration information for our customer’s vehicleA representative from the DriveTime Dealership contacted our customer and advised her that the documents were ready to be picked up.On March 21, 2015, our customer’s first payment of $became due on her accountOn March 23rd, our customer contacted DriveTime’s corporate offices to make an arrangement to pay this past due paymentOur customer stated she would be able to make her payment of $on March 25, 2015.On April 3, 2015, after multiple unsuccessful attempts to call our customer, we sent her an email to notify her of our attempts to contact her and inform her that her account is past due.On April 4, 2015, a second payment of $became due on our customer’s account and a late fee of $was applied for the previous past due balance.On April 11, 2015, after no contact from our customer, the vehicle was recovered due to first payment defaultAt the time of recovery, our customer’s account was days past due with a past due balance of $On Page of the Simple Interest Retail Installment Contract, under subsection Default, it explains:"You will be in default if… you fail to make any payment due under this Contract… If you are in default… we may take back (repossess) the vehicle"On April 12, 2015, a payment of $was posted to our customer’s account, lowering her past due balance to 204.32.On April 13, 2015, DriveTime covered the repossession fees due to not providing the proper amount of notice required for recovery in a Right to Cure stateThe vehicle was released to our customer that day.Between April 18th and May 31st, four payments of $became due on our customer’s account and $in late fees were applied for the past due balanceWithin this time, our customer reached a past due balance of $1,We had several conversations with our customer in which she agreed to multiple payment arrangementsDriveTime received no payments on the dates our customer had arranged to pay.On June 4, 2015, a repair facility filed a claim with Aeverex for the repair of spark plug wires and a disc caliperAeverex did not approve repairs for these items as they are non-covered components under the Vehicle Service ContractOn Page ofthe Vehicle Service Contract, under subtitle Exclusion-What this Vehicle Service Contract Does not Cover, it states:"All parts not specifically listed as Covered Parts are not covered under this contract…These include but are not limited to: brake linings, pads, drums and rotors, [etc.]…."On June 11, 2015, our customer contacted DriveTime’s corporate offices regarding payment arrangements and registration informationOur customer agreed to make weekly payments of $until her account was currentShe agreed to begin this arrangement on Thursday, June 18thIn regards to registration, we informed our customer to contact her DriveTime Dealership as they supply the registration documents.On June 13, 2015, a payment of $became due on our customer’s accountAfter no further contact with our customer and additional broken payment arrangements occurred, the vehicle was assigned for recoveryOn June 27, 2015, at $1,past due, the vehicle was recovered due to default.At this time, we are unable to accommodate our customer’s requestOur customer was notified of the arrival of her registration documents on March 7, Our customer never returned to the dealership to obtain these documents.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn July 8, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, so that we might come to an amicable resolution.As a goodwill gesture, DriveTime has mailed $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,
*** *.DriveTime Customer Relations

Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On March 3, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Pontiac G6.On June
9, 2015, our customer’s vehicle was repossessed for a past due balance of $We later verified with our customer that the payment had been submitted on May 29, 2015, through a check free paymentWe discovered there was an error when posting the payment to the accountDue to this error, DriveTime agreed to cover the fees for the repossession and have the vehicle delivered back to our customer.On June 10, 2015, we delivered the vehicle back to our customer.As a customer service gesture, we have agreed to credit our customer’s account for payment in the amount of 192.90.We have made several unsuccessful attempts to contact the authorized third party to discuss her concernsOn May 27, 2015, we sent a letter via certified mail to her address providedThe purpose of this letter is to inform her of our attempts to reach out to her.We encourage our customer or his authorized third party to contact our Customer Relations Department at ###-###-####, if they have further questions or concerns.We apologize for any confusion or inconvenience this may have caused.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** *.DriveTimeCustomer Relations

Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On July 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased
a Nissan QuestAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customer agreed to make bi-weekly payments of $and final payment of 213.21, beginning on August 23, 2014.DriveTime provided our customer with a Credit Reporting Notice at time of saleWe have included a copy of the Credit Reporting Notice for your referenceThis document states:“We report all information, positive and negative“Negative information” means information concerning delinquencies, late payments, missed payments, or any form of default.” On July 16, 2015, DriveTime confirmed that our customers account was reflecting correctly to the credit bureausWe sent out a Credit Rating letter to our customer to display her current standing with DriveTimeWe have attached a copy of the Credit Rating Letter for your reviewDriveTime has made multiple attempts to contact our customer to reach an amicable resolutionWe encourage our customer to contact our Customer Relations department to address her concerns at ###-###-####. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** *DriveTime Customer Relations Department

Good Morning, Attached is Drivetime's response to Ms*** concerns. Thank you

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On December 23, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Dodge StratusOur customer also purchased
a year/ 50,mile service contract administered by AeverexIncluded you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference
DriveTime customers are given a Simple Interest Retail Installment Contract at the time of saleOn the first page of the Simple Interest Retail Installment Contract, the annual percentage rate, finance charge, amount financed, and total of payments, total sales price and a payment schedule are clearly outlined, as required by the Federal Truth in Lending ActDriveTime’s vehicle pricing is subject to several factors, including price of purchasing and reconditioning the vehicles for saleDriveTime does not compete on price, nor do we hide itAdditionally, DriveTime offers a 5-day vehicle return program that allows our customers to bring their vehicle back to the dealership and return it for a refund, exclusions and terms apply
On July 16, 2014, we contacted our customer to address her concernsWe recommended our customer have the vehicle diagnosed at a repair facilityOur customer stated they would take the vehicle over the weekend
On July 21, 2014, we followed up with our customer to determine if she took the vehicle to a repair facility to have the vehicle diagnosedOur customer informed us she did not take the vehicle to a repair facility and could not provide us with a period for when they would be able to have the vehicle diagnosedWe advised our customer to contact us at ###-###-#### after having their vehicle diagnosed and filing a claim with AeverexWe will determine what options for assistance are available once we receive a claim for the current mechanical issues
As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####
Sincerely, ***
DriveTime
Customer Relations

March 8, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On July 12,
2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Pontiac Grand PrixAttached is the Simple Interest Retail Installment Contract for your reference On May 24, 2014, our customer was involved in a collision in which the vehicle was deemed a total loss On June 2, 2014, our customer’s third party insurance provider contacted DriveTime and requested a day loan payoff quote for our customer’s loanDriveTime advised them that the payoff was $7,good until June 6, On June 3, 2014, DriveTime received a letter from our customer’s third party insurance provider stating that they would be sending a payoff check in the amount of $4, On June 16, 2014, DriveTime received an insurance check in the amount of $4,and applied towards our customer’s principal balance On June 17, 2014, DriveTime offered our customer the opportunity to participate in our Insurance Loss Program and get into another vehicle with usOur customer opted to not get into another vehicle with DriveTime DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in fullTo qualify for this program our customer must meet the following criteria: Continued… (Full version provided to the Revdex.com)

On January 18, 2016, at days and $past due, the vehicle was recoveredOn the same day, DriveTime received a recovery payment of $The payment was applied to our customer’s account, and it was later distributed between the $side note created for the recovery fee and her delinquency balanceOn April 13, 2016, DriveTime contacted our customer and attempted to address her concernsWe advised that we understood the confusion the process of allocating recovery fees could cause and had therefore applied a $goodwill credit to her accountShe stated she would consider this gesture and would contact DriveTime the following dayOn April 14, 2016, our customer contacted DriveTime to advise she would accept the credit of $139.81, but would also like a payment of $credited to her accountLater that day, we reached out to our customer and advised her that the credit of $was intended as a goodwill gesture for the confusion caused by our process of allocating recovery payments, and we would therefore be unable to credit an additional $to her accountOur customer expressed dissatisfaction with the information we provided and advised she would continue to pursue the matter until she had reached her desired resolutionOn April 22, 2016, we contacted our customer and addressed her concernsWe advised that after further review of the confusion that had occurred from allocating the recovery payment, we would be willing to credit her account a full periodic bi-weekly payment of $Our customer was satisfied with this resolution, and we ended our correspondence on amicable terms

To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime encourages our customers to research all aspects of the vehicle, including the purchase price, prior to purchasingOur customers have the
option to place a deposit on a vehicle they are interested in, in exchange DriveTime will hold the vehicle until the customer is ready to purchaseIf our customers decide not to purchase the vehicle, the deposit placed to hold the vehicle is fully refunded in the form it was paidOn December 12, 2015, our customer placed a deposit of $on a vehicle he was interested in purchasingOn December 19, 2015, our customer opted to cancel the hold on the vehicle he was interested inWhen a deposit is placed on a vehicle with a credit card and is later cancelled, DriveTime requires our customers to return to the dealership, with the credit card used, so a full refund can be processedOn January 11, 2016, DriveTime contacted our customer and advised him to visit our local lot, with the credit card used to place the hold on the vehicle, so DriveTime may provide him will a full refund of his depositAt the time our customer opted to cancel the hold, our local lot representatives were unaware that he had placed the hold on the vehicle using a credit cardThus, our customer’s refund was not processed at that time the cancellation took placeWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has sent our customer a $American Express gift card to the address providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Diana CDriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not complete at this timeThe repair facility is not aware that a part has been provided and certainly is not willing to say that repairs will be completed on Monday 11/9/15. I am very dissatisfied that it took filing a complaint with the Revdex.com and having a friend (my employer) call and threaten legal action to receive any sort of response. I am grateful that DriveTime is finally paying for the rental vehicle directly and I appreciate that my payments have been suspended until my Pontiac is repaired and that the repairs are covered under warrantyHowever, I am not willing to say this complaint has been resolved to my satisfaction at this time.
Regards,
*** ***

On June 10, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Buick LacrosseThe vehicle came with a 30-day/1,500-mile DriveCare Limited Warranty, administered by AeverexThe Contract was subsequently assigned to DT Acceptance
Corporation, now known as Bridgecrest Acceptance CorporationAttached you will find the Simple Interest Retail Installment and the DriveCare Limited Warranty for your referenceDriveTime does offer the option to return the vehicle to all of our customersPlease reference page of the Retail Purchase Agreement, which will be attached, subsection Vehicle Return Program (VRP), it states: “We will give you the ability to return the Vehicle to DriveTime and terminate this retail purchase agreement so long as you return the Vehicle: 1) To the DriveTime dealership where you purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays),…” Later that day, our customer participated in the VRPOur dealership submitted all the proper documentation but because our Special Handling team does not work during the weekends, this would not be processed until Monday, June On June 14, 2016, we spoke with our customer in attempt to address his concernsWe informed him we are having the check expedited and overnighting to his address on fileWe advised him we would contact him to provide the tracking number once available On June 16, 2016, the check for $4,was delivered to our customer’s address on file We apologize for any confusion or inconvenience this matter may have causedAs a good-will gesture, DriveTime has sent a $*** *** gift card to our customer’s address on file

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
At the time of lease our customer agreed to make periodic payments of $beginning June 26, 2014,followed by periodic payments of $due every other Thursday
Additionally, our customer signed and reviewed a “Lessee Disclosure Statement and Agreement for Installation of a GPS System” which states, under subtitle (g):
“I understand the GPS device contains an internal component that can make a buzzing soundI understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract.”
At this time, we are unable to accommodate our customer request to get a new lease vehicle with no down payment.
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

To whom it may concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On October 23, 2013, our customers entered into a Simple Interest Retail Installment Contract with DriveTime when they purchased a Honda
AccordAttached you will find the Simple Interest Retail Installment Contract for your reference. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-days We will be reinstating these trade lines with Experian, Equifax and TransUnion once the process is completed.On August 24, 2015, we reached out to our customer and came to an amicable resolutionWe advised our customer we would submit a request a manual update to his information and informed him of the 30-day timeframeThe customer was pleased with this resolution and considered the matter resolved.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principle balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DriveTime has requested and was sent it's second ongoing bank statement from my bank a week ago and I have still not been contacted or reimbursedIf this case is closed I do not believe that this issue will be resolved with DriveTimeFurthermore, a $credit is not sufficient reimbursement for the late fees that I incurred during the time that my account was charged twice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have included the paperwork that states the "NO FEE" for one time or auto payI am not willing to go on to auto payI also have not received and was told that I would never be receiving any kind of $credit she says that I have receivedWhen I was contacted By phone by Drivetime about this matterI was told that I was giving old paperworkand that it did not matter any moremore over when I was at the dealership signing the paperwork they informed me that they were both audio and video recording the signing also informed me that what the paperwork states is final and NO verbal changes or promises can or could be madeI addressed the issue of making payments in detail which the manger refereed to this page in the paperworkNOW they are saying the paperwork does not mean anythingalso the lady that CALLED me keep referring to the fact that I called her when I keep stating that no she called methen at the end of the phone call she stated "have you lawyer call us at this same number you called" I stated "again I did not call you, you called me" and then she hung upSo to clear the issue here the charge of $per payment the life of the lease is month or bi-weekly payments which is what they insist onso $x = $so now they want to charge me a added $on to which when signing was told that I would not have to pay that and given paperwork on itso the way I see it is that they messed up in there training or there paperwork or whatever and now what me to eat it or to make it all better give me a $credit on $that is not rightDO THE RIGHT THING! you told me and gave me paperwork on the NO FEE you messed up and live by itIf you do not want to do that then you can return my $down payment and I will return the Van.
Regards,
*** ***

Drive time is lieing, first I didn't abandon the vehicle, the car was unsafe to drive, second I called and told them that since they didn't want to help me fix the abs modulelike they said and had me waste time getting it towed that I am voluntarily giving them the car backDrive time broke the
contract when they didn't follow their standards when they sold me the SUVEvery mechanical issues was why I was late on pymt cause I had to fix it myself The warranty that cost was No goodDrive time has there vehicle back take it of my credit or I will go ahead with everyone else and file a class action lawsuitI don't have a problem with taking this matter to court cause I am one of many that has been sold a lemon by Drive time.They either take it off or we can take it to court cause I am fighting this matter cause they sold me and many others lemon carsI work hard for my money and I was taken advantage of due to me having bad credit to begin withSo this matter can go to court let me know when, and I am not afraid to put drive time on the newsMrBailey

To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns With the information provided by our customer in this complaint, we are unable to locate an account associatedWithout any new information,
DriveTime is unable to further assist our customerWe encourage our customer to contact our customer relations department at *** if he has any additional concerns We apologize for any confusion or inconvenience may have causedShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Carlos SDriveTime Customer Relations Department