DriveTime

(Please see attached for full response)On January 3, 2017, DriveTime reached out to our customer to discuss his concerns and spoke with the authorized third party. The authorized third party expressed frustration at having made payments towards the loan with nothing being reported to the credit...

bureaus and for not being able to receive the requested documentation. We explained the above-mentioned information and advised we would send transaction history and account status letter as documentation of existing lease. The authorized third party verified our customer’s contact information and the call was ended on amicable terms. We apologize for any inconvenience or confusion this matter may have caused. We have sent our customer his transaction history and an account status letter he can use that reflects the payment history of his lease with us. We are unable to accommodate our customer’s request to report his lease to the three major credit bureaus. As a gesture of goodwill, we have sent our customer a $25.00 [redacted] gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted]. Thank you,  Jessica H. Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 24, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2004 Ford...

F150. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.   On July 1, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 7, 2015. Please refer to page 2 of the Closed End Motor Vehicle Lease Contract, under the section titled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amounts: Bodily Injury Coverage with $ $25,000 for each person/$50,000 for all persons limits and in no event lessthan the state required amounts.” DriveTime contacted our customer on this same day to inform her that an updated declaration page of insurance was necessary to avoid recovery of the vehicle. We were unable to contact our customer over the phone; however, we did enable a buzzer noise in the vehicle. The reason for enabling the buzzer noise is toalert our customer to contact DriveTime.  On July 2, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our records indicated that our customer’s insurance had been cancelled. On July 6, 2015, the vehicle was recovered due to the lack of current insurance information on file. Please refer to page 3 of the Closed End Motor Vehicle Lease Contract, under the section titled “Default, Repossession and Other Remedies”: “The following are events of default… (c) You do not maintain required insurance….If you are in default, after waiting any time the law requires, we may…(e) Take (repossess) the vehicle wherever we find it and enter any property where theVehicle may be to do so….” We advised our customer that she would be responsible to pay all fees associated with the recovery, as well as provide proof of updated insurance within a 48hour period, in order to redeem the vehicle. At this time, DriveTime is unable to refund the cost of the redemption fees to our customer. We have made several unsuccessful attempts to contact our customer and work toward an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As goodwill gesture, we have credited $25.00 toward our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted]. DriveTime Customer Relations

On October 1, 2016, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2007 Chrysler Aspen from DriveTime. The vehicle came with a 30-day/1,500-mile DriveTime Limited Warranty, administered by Aeverex. Our customer opted to purchase an additional...

5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached is a copy of the Simple Interest Retail Installment Contract, the DriveTime Limited Warranty and the Vehicle Service Contract for your review.On February 15, 2017, DriveTime spoke with our customer and offered to take back the vehicle and place him into a different vehicle. We advised him we would transfer the down payment and all payments paid into the loan towards the new vehicle, and honor the previous loan terms. He expressed satisfaction with our resolution and accepted our offer.Later that day, we came to an amicable resolution, our customer entered into a new Simple Interest Retail Installment Contract with DriveTime when he purchased a 2009 Nissan Titan. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.As an additional goodwill gesture, DriveTime has sent our customer a $25.00 [redacted] gift card to his address on file.

September 14, 2015   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint # [redacted]   To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On...

February 7, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on May 27, 2014.   On March 25, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Edge. Attached you will find the Simple Interest Retail Installment Contract for your reference.   In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with the three major credit bureaus, and they have uploaded our customers’ account information for public viewing.   We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.   After a recent extensive review, we determined that there were serious questions about our ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.   At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with Experian, Equifax, and TransUnion.   We have attempted to contact our customer to discuss his concerns. We encourage him to contact our Customer Relations Department at 800-965-8043, to discuss his concerns further.   We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principle balance.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965- 8043. Sincerely,   [redacted] DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 18, 2015RevDex.comPh. (602)
212-2232Fax (602)
263-0997  Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing this
matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On February 14,
2015, our customer entered into...

a Closed End Motor Vehicle Lease with DriveTime
when she leased a 2005 Chevrolet Suburban. The Closed End Motor Vehicle Lease is
attached for your review. On page 2 of the Closed End
Motor Vehicle Lease under subsection “9. Types And Amounts of Required
Insurance Coverage”, it states: “You must maintain
insurance in the following amounts: (i) Bodily Injury Liability with limits of
$30,000 one person/$60,000 for all persons, (ii) Property Damage Liability with
limits of $25,000, but in no event less than the state required minimum
amounts. Should you move to another state you agree to comply with the
financial responsibility requirements of that state. You agree to notify us
immediately by contacting DriveTime Customer Service at 1-800-813-5883 if you 1)
change your insurance carrier, or 2) change your address at any time during the
lease.”On September 22,
2015, DriveTime was notified that our customer was no longer insured underneath
the plan he initially provided to us. At that time, DriveTime attempted to
contact our customer to provided updated insurance information. On October 6,
2015, DriveTime received a partial declaration page of insurance for our
customer. This declaration page did not contain all the necessary information needed
and was not accepted. Due to this DriveTime enabled the buzzer inside of our
customer’s vehicle used to alert our customer to contact us. On October 7,
2015, at 12 days past due, DriveTime exercised our contractual right to place
the vehicle out for recovery. Please refer to page 3 of the Closed End Motor
Vehicle Lease Contract, under the section titled “Default, Repossession And
Other Remedies”: “The following
are events of default… (a) You fail to pay any periodic payment when due….(c)
You do not maintain required insurance…If you are in default, after waiting any
time the law requires, we may…(e) Take (repossess) the Vehicle wherever we find
it and enter any property where the Vehicle may be to do so….” On October 9,
2015, our customer made a payment towards his account to bring the account to a
current status. We advised our customer that his vehicle would remain out for
recovery until an updated declaration page has been received as the previous
information was not acceptable. On that same
day, our customer contacted DriveTime after sending in documentation for his
insurance. We advised our customer that the documents received were not
acceptable and the vehicle would remain out for recovery. On October 14,
2015, we contacted our customer to advise the vehicle was eligible for recovery
due to incomplete insurance documentation. On November 9, 2015, after al
out another 30 days to provide the documentation, the vehicle was
recovered. On November 10,
2015, our customer provided DriveTime with an updated declaration page of
insurance and paid all fees associated with the recovery of the vehicle. On
November 16, 2015, DriveTime contacted our customer to address his concern. We
advised our customer we would not be able to refund the monies paid to redeem
the vehicle as it was a rightful recovery. We apologize for
any confusion or inconvenience this matter may have caused. As a good will
gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks
the Revdex.com for their ongoing support. Should you have any
questions or concerns, please contact us by calling us at [redacted]Sincerely, [redacted]Customer
Relations DriveTime

January 7, 2015 [redacted]Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint #[redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 18, 2013, our customer entered into a...

Simple Interest Retail Installment Contract when he purchased a 2006 Volkswagen Jetta. Our customer also elected to purchase the 3 year/36 month Limited Warranty administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference. In April of 2014, our customer contacted [redacted] in regards to the vehicle smoking and having a no start issue. [redacted] referred our customer to two different shops to get a diagnostic completed. A claim was not called into [redacted] from any repair facility; therefore, we were unable to address any issues the repair facility found. Our customer contacted Averex and advised that he paid for the repairs himself. He was informed to fax in his invoice to be reviewed for possible reimbursement by the [redacted] claims department. On December 22, 2014, the vehicle needed a transmission replacement that was approved through [redacted]. An intake manifold assembly, intake gasket, and throttle gasket were needed as well but are not covered under the warranty. We have been unable to contact our customer regarding his complaint. At this time, we are unable to refund his money back. However, we ask our customer to contact us at the number below to go over the following option we can provide: ? -Our customer needs to pay the $600.00 past due balance. Our customer "charged back" his $600.00 down payment on March 3, 2014 that was never repaid. Therefore, the down payment still needs to be paid to the account. ? -Once the $600.00 is paid, we will be able to authorize $600.00 in repair assistance for the two non-covered components needed. ? -Our customer will be responsible for the remaining $402.28 for repairs based off the estimate received from the repair facility. To assist with our customer having to come out of pocket for this repair, we could offer a two-payment deferment. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I see that you stated: "We explained she would need to satisfy at least $1,738.00 to reinstate". I don't know where this information is coming from. NO one explained that amount to me and  I didn't speak to anyone with this information and it is false.  I was also told it was 180 days past due- which is incorrect.  I spoke with a rep the day of repossession, asked where my vehicle was, he gave phone number and he explained he needed $964 but if I had 376 he could lock in that price and give 7 days to come up with 588.00.but it needed to be done that day (the 5th) (that included repossession fee and payment)   Then he went to explain that once that was paid there would be a monthly amount set up of 408.18. I didn't get anything in writing until yesterday.  And  Even the letter I received has different amounts. Something somewhere just isn't right with the amounts. .Plus your rep was rude at the time of asking quesitons.  I asked if he could slow down I was writing.  When I was asking questions again, he said "apparently you weren't writing either".  What kind of customer service is that?  . I told him I had to call back. So to clear everything, I was initially writing about you all advertising of your champ program and doing your best to keep individuals in their vehicle....  you didn't even touch this issue!!!    As mentioned, I was a LOYAL customer over 5 years and had two vehicles with you all.  I'm good... Just in the future hope that your reps and company can have quality customer service.  Thank you Revdex.com.   I did want to express my concerns.

(Please see attached for full response)Later this same day, our customer contacted DriveTime to advise she decided she would like to return the vehicle and receive a refund of her down payment. She further advised she would return to the dealership the following day to complete the process....

DriveTime advised we would send the necessary approvals to the dealership and the call was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have caused. Our customer has returned the vehicle and has received her down payment refund. Additionally, as a gesture of goodwill, we have sent our customer a $25 [redacted] gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at ([redacted] Thank you,   Jessica H. Customer Relations

September 9, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 21,...

2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Saturn Outlook. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer purchased a Vehicle Service Contact serviced by Aeverex. Attached you will find a copy of the Contract and the Vehicle Service Contract for your review. On August 11, 2016, our customer brought her vehicle into a DriveTime Service Center for a diagnosis of her vehicles transmission concerns. Our Service Center determined that a transmission overhaul needed to be performed. On August 15, 2016, our Service Center opened a claim with Aeverex and received approval for the transmission overhaul to be performed. As our Service Center was not equipped to complete the repair, we sublet our customer’s vehicle to a transmission specialty repair facility to have the overhaul complete. On August 25, 2016, our customer’s repairs were complete and she received her vehicle back from our Service Center. On August 29, 2016, our customer spoke with Aeverex to report that the vehicle was having similar concerns with the transmission. Aeverex suggested that she return the vehicle to the DriveTime Service Center for a diagnosis of the concerns. This same day, our customer brought the vehicle into our Service Center for a diagnosis. We brought the vehicle back to the repair facility who completed the transmission overhaul so they may warranty any work they completed. *Full Response provided to the Revdex.com*

I simply don't agree with some of this response:I am out of pocket $445.85 on repairs a warranty was supposed to cover on an "engine" issue, I didn't opt out, the warranty and a tracking system was added to the bill.I don't believe the vehicle was properly inspected, the front brakes completely failed after just two months of me driving the vehicle.The rear door isn't a cosmetic issue, where theft could occur, I believe that's a safety and security issue.I can fax a copy of the latest repair bill, will it take three months for a proper response like it did last time?

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 30, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2009 Dodge Journey. Our customer also...

purchased a 3 year/ 36000 mile service contract administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Pre-Owned Vehicle Coverage agreement for your reference.
On July 15, 2014, DriveTime contacted our customer to address her concerns. At this time, we are currently working with our customer towards an amicable resolution.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 20, 2013, our customer entered into a Simple Interest Retail Installment contract. Included you will find the Simple Interest Retail Installment contract for your...

reference.On September 5, 2014, we reached out to our customer to discuss his concerns. Since the vehicle had been sent to auction while his modification and payment was being processed to redeem the vehicle, there was a transportation cost that was incurred in the amount of $204.00. We requested a receipt or evidence of payment for the out of pocket costs our customer paid due to the vehicle being transported in the meantime.We are currently working towards an amicable resolution with our customer once we have received the receipt.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On February 25, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she...

purchased a 2008 Chevrolet Aveo. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 121 bi-weekly payments of $198.68 and 1 final payments of $197.14, beginning March 19, 2014. Since March 19, 2014, our customer has been set up on automatic payment withdrawal. On June 13, 2015, our customer requested a payoff quote from DriveTime. We informed our customer of the payoff amount of $11,436.62, which would remain good until June 23, 2015. On June 17, 2015, our customer contacted DriveTime and requested we take her payoff payment over the phone. We informed our customer that we use a third party vendor to process payments, Western Union. We informed our customer in order to take the full balance of $11,436.62, we would have to break it down in increments, and there would be a processing fee of $4.50 for each transaction. We informed our customer it would be easier to send certified funds directly to DriveTime’s payoff address. On June 22, 2015, we received a payoff check in the amount of $11,436.62. On June 24, 2015, our customer contacted DriveTime and informed us DriveTime’s automatic payment withdrawal system had pulled a payment of $198.68 from her bank account. We informed our customer that her automatic payment withdrawal had not been cancelled after her payoff check had been received, but DriveTime had not yet received the funds on our end. We informed our customer once the payment posted to her account, DriveTime would then be able to issue a refund if there was an overpayment on the account. On June 26, 2015, a payment of $198.68, which had originally posted to our customer’s account on June 10, 2015, was reversed. Our customer had closed the bank account she was utilizing for automatic payments, causing the reversal to occur. When processing automatic payment withdrawals through Western Union, funds can take up to 14 days to clear and post. Because of this reversed payment, our customer was left with a remaining principal balance of $163.66. On June 30, 2015, the automatic payment of $198.68 from June 24, 2015, posted to our customer’s account. At this time, DriveTime must wait to ensure the payment from June 24 does not reverse due to the bank account being closed, as the June 10 payment did. If the June 24 payment does reverse due to the bank account being closed, DriveTime is willing to waive the remaining deficiency balance as a good-will gesture. If the payment does not reverse, our customer will be sent a refund check of $35.02.On July 1, 2015, we contacted our customer to discuss her concerns. We encouraged our customer to provide running bank statements from her financial institution that show the payments from June 10 and June 24 cleared from her bank account. We informed our customer we would refund any overpayments that are due to her. During our conversation, the call was disconnected. At this time, DriveTime is diligently working towards a resolution for our customer. If our customer would like to continue to discuss this matter, we encourage her to contact our Customer Relations department at ###-###-####. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 25, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Nissan Versa.  Included you will find a copy...

of the Simple Interest Retail Installment Contract for your reference.
On August 19, 2014 our customer got into a car accident with the vehicle. Her insurance company deemed it a total loss accident, thus they are paying off the balance of the loan.
At this time, DriveTime has reached out to our customer and come to an amicable resolution. Her complaint that we could not get her vehicle registered no longer applies. Furthermore, we have extended an offer to get her into another vehicle with DriveTime for little or no money down.
As a goodwill gesture, DriveTime has mailed our customer a $25.00 American Express gift card.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely, [redacted]
Customer Solutions Analyst

To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 1, 2009, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy...

was discharged on July 4, 2011. On May 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Equinox. Attachedyou will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. TransUnion has recently completed these updates, as well. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that iswhy DriveTime has made the effort to complete these system enhancements.   After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, wewere temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on ourcustomer’s credit reporting within 30-60 days. We will be reinstating these trade lines with Experian, Equifax and TransUnion. On August 24, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns.As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] *. DriveTimeCustomer Relations Department

April 8, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 30, 2016, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when he purchased a 2007 GMC Sierra 1500. The vehicle came with a 30-day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. At the time of sale, our customer opted to purchase an additional 5-year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and the DriveCare Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.On March 10, 2016, our customer contacted Aeverex to express concerns for a transmission delay, vehicle jerks and shifts hard, and for the brake rotors. Aeverex encouraged our customer to take the vehicle to an out-of-network repair facility to complete a diagnosis.On March 15, 2016, an out-of-network repair facility spoke with Aeverex to initiate a claim for rear axle diagnosis, both front wheel bearings, front brake pads, front brake rotors, brake diagnosis, rear brake shoes, tire replacement, steering flush, serpentine belt, and a rear differential teardown. At that time, Aeverex requested a third-party inspector to verify failures at the repair facility. DriveTime also requested pictures and an estimate for the non-covered repairs for review. After receiving the inspector’s report on March 21, 2016, Aeverex approved the repairs for rear axle diagnosis, both front wheel bearings, front brake rotors, brake diagnosis, serpentine belt, rear differential teardown, used rear differential, universal joint, and gear oil under the DriveCare Limited Warranty.On April 1, 2016, we spoke with our customer to inform him that the out-of-network repair facility had advised the tires are above safety specs and there are no failures with them.After review, we are offering two options. One is to take the vehicle back and place our customer into another one. The other option is to take back the vehicle, provide a refund based off the current mileage, and part-ways with a settlement.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 8, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to discuss her concerns.At this time, we are unable to accommodate our customer’s request to defer payments or credit a payment towards his account. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s account.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at [redacted].Sincerely, Carlos S.DriveTime Customer Relations

All DriveTime vehicles are inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   On October 16, 2017, an in-network repair facility (INRF) initiated a claim with SilverRock for the left front power door lock switch and the left rear TPMS. Although these are non-covered components under the terms of the Driver’s Seat Limited Warranty, DriveTime approved and paid for these repairs in full as a gesture of goodwill. If our customer is still experiencing issues with these components, we encourage her to return the vehicle to the INRF to have the repair work warrantied at no cost to her.   We regret to hear of our customer’s recent unemployment and understand the impact it may have on her ability to make payments. While DriveTime is unable to cover our customer’s past due payments, we encourage her to work with Bridgecrest, her lease servicer, on a payment plan to bring her account current.

November 23, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997  Re:
Complaint # [redacted]To
Whom It May Concern: Thank you for
bringing this matter to our attention. We appreciate the opportunity to address
our customer’s concerns. On February 9, 2013,
our customer entered...

into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Mitsubishi Galant. Attached you will find
the Simple Interest Retail Installment Contract for your reference. When our customer’s
account becomes delinquent, DriveTime will make regular attempts to contact our
customer to cure the delinquency balance. On October 17,
2015, a payment of $158.26 became due on our customer’s account. On October 20,
2015, DriveTime contacted our customer and advised her of the status of the
account. We advised our customer that we received a partial payment on October
13, 2015, in the amount of $75.00 and that there was a delinquent balance of
$73.42. Our customer stated that DriveTime cashed an electronic check in the
amount of $74.00 on October 1, 2015. We requested that our customer submit
documentation in an attempt to research the situation and obtain a resolution. On October 22,
2015, DriveTime contacted our customer and advised her to provide documentation
on the payment in question in an attempt to research the situation and obtain a
resolution. On October 27,
2015, DriveTime received third-party bank statements from our customer.On October 28,
2015, DriveTime contacted our customer and requested additional documentation,
as the documentation provided did not verify that DriveTime had cashed the electronic
check in question. On October 30,
2015, DriveTime received a copy of the electronic check in question from our
customer. On November 2,
2015, our customer contacted DriveTime and inquired if we had received the
documentation requested. DriveTime advised our customer that the documents had
been received and we would research further into the situation.On November 17,
2015, DriveTime contacted our customer and advised her that we were unable to
read the copy of the electronic check submitted. Our customer advised DriveTime
that the copy provided was the only documentation she would be able to provide. On November 20,
2015, DriveTime contacted our customer in an attempt to address her concerns
and reach an amicable resolution. DriveTime advised our customer that a credit
will be applied to her account in the amount of $74.00. Our customer understood
and expressed satisfaction with this resolution. We apologize for
any confusion or inconvenience this matter may have caused. As a goodwill
gesture, DriveTime has also applied a $25.00 credit towards our customer’s
principal balance. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at [redacted]. Sincerely, Diana
C.DriveTime
Customer Relations