DriveTime

April 8, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 30, 2016, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when he purchased a 2007 GMC Sierra 1500. The vehicle came with a 30-day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. At the time of sale, our customer opted to purchase an additional 5-year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and the DriveCare Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.On March 10, 2016, our customer contacted Aeverex to express concerns for a transmission delay, vehicle jerks and shifts hard, and for the brake rotors. Aeverex encouraged our customer to take the vehicle to an out-of-network repair facility to complete a diagnosis.On March 15, 2016, an out-of-network repair facility spoke with Aeverex to initiate a claim for rear axle diagnosis, both front wheel bearings, front brake pads, front brake rotors, brake diagnosis, rear brake shoes, tire replacement, steering flush, serpentine belt, and a rear differential teardown. At that time, Aeverex requested a third-party inspector to verify failures at the repair facility. DriveTime also requested pictures and an estimate for the non-covered repairs for review. After receiving the inspector’s report on March 21, 2016, Aeverex approved the repairs for rear axle diagnosis, both front wheel bearings, front brake rotors, brake diagnosis, serpentine belt, rear differential teardown, used rear differential, universal joint, and gear oil under the DriveCare Limited Warranty.On April 1, 2016, we spoke with our customer to inform him that the out-of-network repair facility had advised the tires are above safety specs and there are no failures with them.After review, we are offering two options. One is to take the vehicle back and place our customer into another one. The other option is to take back the vehicle, provide a refund based off the current mileage, and part-ways with a settlement.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 8, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to discuss her concerns.At this time, we are unable to accommodate our customer’s request to defer payments or credit a payment towards his account. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s account.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at [redacted].Sincerely, Carlos S.DriveTime Customer Relations

Re: Complaint #[redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she...

leased a 2004 Toyota Sequoia. The ClosedEnd Motor Vehicle Lease Contract have been attached for your review.  At the time of lease, our customers agreed to make periodic payments of $237.54 and the first payment was due on February 27, 2015, followed by 64periodic payments of $237.54 due bi-weekly.On July 3, 2015, a payment of $237.54 became due on our customer’s account.On July 15, 2015, DriveTime received payment from our customer of $150.00. This left a remaining balance of $87.54 on our customer’s account. Our customer requested for a promise-to-pay to be set up to pay the remaining balance as well as the next payment in full. DriveTime established a promise-to-pay of $325.08 to be paid on July 24, 2015 for our customer. On July 17, 2015, a payment of $237.54 became due on our customer’s account. This caused our customers account to reflect a past due balance of $325.08. On July 27, 2015, DriveTime exercised our contractual right to send this vehicle out for recovery because the promise-to-pay agreement had been brokenand the account currently reflected as 24 days past due. Please refer to the Closed End Motor Vehicle Lease Contract on page 3 under the section “Default, repossession and Other Remedies”:“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… If you are in default, after waiting any time the law requires, we may do any of the following… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so,”On July 28, 2015, the vehicle was recovered. Our customer contacted DriveTime in regards to redeeming the vehicle. A DriveTime representative advised our customer she would be required to provideproof of current insurance on the vehicle as well as pay the past due amount of $325.08. The representative did not advise the customer of the fees associatedwith the recovery of the vehicle and any fees that may be collected from the storage facility. Our customer provided proof of insurance, paid the past due balance and a recovery fee of $300.00 to DriveTime in order to redeem the vehicle. The recovery agent also required a payment of $125.00 as a storage fee to be paid to release the vehicle. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a check of $425.00 to reimburse for the fees associated with the recovery. Our customer has since retrieved the vehicle and is satisfied with our amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at###-###-####. Sincerely, [redacted]. DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when he leased a 2006 Mercury Milan. Included you will find the Motor Vehicle Periodic Renewal Lease Contract for your reference.  At the time of lease, our customers agreed to make 25 bi-weekly payments of $226.76, beginning January 30, 2015.Please refer to page two (2), subtitle “Default, Repossession, and Other Remedies,” it states:“The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it.”On June 5, 2015, a payment of $226.76 became due, making the past due balance total $454.04.On June 12, 2015, the vehicle was recovered for default. Please refer to page 2 of the Motor Vehicle Periodic Renewal Lease Contract, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…”Our customer contacted DriveTime in regards to the recovery of the vehicle. We advised him that the account is currently 21 days past due for a total of $454.04. In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account to current and pay the fees associated with the recovery. We informed our customer he would have 48 hours to redeem the vehicle or his Motor Vehicle Periodic Renewal Lease Contract would be terminated.Please refer to page 2 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away”Our customer did not redeem the vehicle in this allotted timeframe and the lease contract has since been terminated. At this time we are unable to accommodate our customer’s request. Without any new information, DriveTime is still unable to accommodate to our customer’s request.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 1, 2009, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy...

was discharged on July 4, 2011. On May 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Equinox. Attachedyou will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. TransUnion has recently completed these updates, as well. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that iswhy DriveTime has made the effort to complete these system enhancements.   After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, wewere temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on ourcustomer’s credit reporting within 30-60 days. We will be reinstating these trade lines with Experian, Equifax and TransUnion. On August 24, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns.As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] *. DriveTimeCustomer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be uploading and sending my credit report that was pulled in November 2014 showing that Drive Time has not been reporting my payments prior to January 2015. This lack of reporting has caused me to miss out on the opportunity to purchase a home and, as of recently, unable to purchase a new car. I am dissatisfied with my current car to no end and due to Drive Time's false advertising I feel trapped in this car. I also, went to Drive Time after 24months of making payments on the 2008 Hyundai feeling confident that I could now trade it in for something I liked. I was told, by the Drive Time-Sales Rep, at the time I bought the car, that I would be allotted to upgrade my car after 24months without a down payment. The Drive Time-Sales Rep from couple weeks ago stated that I would need to pay my car down to $4,500 before being able to trade it in. I am requesting that my contact ends with Drive Time without penalty or a credit is put towards my principal in the amount of $2,000.
Regards,[redacted]

On April 13, a gentleman from DriveTime, Brody called and offered to apply $139.81 to my account as compensation for payments being distributed/applied to my account incorrectly. I TOLD BRODY I WOULD THINK ABOUT IT AND CALL HIM THE NEXT DAY. I DID NOT AGREE TO HIS OFFER AND TOLD HIM I WANTED TO DISCUSS IT WITH MY FAMILY BEFORE I ACCEPTED IT.  Please see attached PDF for further information.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 5, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 GMC Acadia from DriveTime. At the time of sale, our customer...

also opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract (VSC) for your reference.On March 29, 2016, our customer contacted Aeverex with steering and engine noise concerns. Aeverex advised her to take the vehicle to an in-network repair facility (INRF) to have the vehicle diagnosed.On March 31, 2016, an INRF filed a claim with Aeverex for engine mounts and the front drive axle. While engine mounts are not covered under the terms of the VSC, the front drive axle repairs were approved.On April 1, 2016, our customer contacted DriveTime with concerns about the non-covered repairs. DriveTime requested the estimate for the non-covered engine mounts from Aeverex to review for possible assistance.On April 4, 2016, DriveTime advised Aeverex and our customer we would not be assisting with the non-covered engine mounts based on time in the vehicle and mileage driven.On July 12, 2016, DriveTime contacted our customer and advised that we had been reviewing accounts that had mechanical issues in the first 60 days, and we wished to offer reimbursement for her out-of-pocket engine mount repairs, should she be able to provide paid receipts. However, DriveTime never received receipts from our customer pertaining to this matter.On September 3, 2016, an INRF filed a claim with Aeverex for the front drive axle and front differential axle seal. While the front drive axle was covered under warranty by the INRF from the previous repairs completed in March, the front differential axle seal is a non- covered component under the terms of the VSC. --see attached

November 23, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997  Re:
Complaint # [redacted]To
Whom It May Concern: Thank you for
bringing this matter to our attention. We appreciate the opportunity to address
our customer’s concerns. On February 9, 2013,
our customer entered...

into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Mitsubishi Galant. Attached you will find
the Simple Interest Retail Installment Contract for your reference. When our customer’s
account becomes delinquent, DriveTime will make regular attempts to contact our
customer to cure the delinquency balance. On October 17,
2015, a payment of $158.26 became due on our customer’s account. On October 20,
2015, DriveTime contacted our customer and advised her of the status of the
account. We advised our customer that we received a partial payment on October
13, 2015, in the amount of $75.00 and that there was a delinquent balance of
$73.42. Our customer stated that DriveTime cashed an electronic check in the
amount of $74.00 on October 1, 2015. We requested that our customer submit
documentation in an attempt to research the situation and obtain a resolution. On October 22,
2015, DriveTime contacted our customer and advised her to provide documentation
on the payment in question in an attempt to research the situation and obtain a
resolution. On October 27,
2015, DriveTime received third-party bank statements from our customer.On October 28,
2015, DriveTime contacted our customer and requested additional documentation,
as the documentation provided did not verify that DriveTime had cashed the electronic
check in question. On October 30,
2015, DriveTime received a copy of the electronic check in question from our
customer. On November 2,
2015, our customer contacted DriveTime and inquired if we had received the
documentation requested. DriveTime advised our customer that the documents had
been received and we would research further into the situation.On November 17,
2015, DriveTime contacted our customer and advised her that we were unable to
read the copy of the electronic check submitted. Our customer advised DriveTime
that the copy provided was the only documentation she would be able to provide. On November 20,
2015, DriveTime contacted our customer in an attempt to address her concerns
and reach an amicable resolution. DriveTime advised our customer that a credit
will be applied to her account in the amount of $74.00. Our customer understood
and expressed satisfaction with this resolution. We apologize for
any confusion or inconvenience this matter may have caused. As a goodwill
gesture, DriveTime has also applied a $25.00 credit towards our customer’s
principal balance. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at [redacted]. Sincerely, Diana
C.DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 25, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Nissan Versa.  Included you will find a copy...

of the Simple Interest Retail Installment Contract for your reference.
On August 19, 2014 our customer got into a car accident with the vehicle. Her insurance company deemed it a total loss accident, thus they are paying off the balance of the loan.
At this time, DriveTime has reached out to our customer and come to an amicable resolution. Her complaint that we could not get her vehicle registered no longer applies. Furthermore, we have extended an offer to get her into another vehicle with DriveTime for little or no money down.
As a goodwill gesture, DriveTime has mailed our customer a $25.00 American Express gift card.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely, [redacted]
Customer Solutions Analyst

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. We apologize for any inconvenience or confusion. On February 6, 2014 our customers entered into a retail installment contract when they purchased 2007 Ford Taurus. Our...

customers purchased a 3 year/36,000 mile vehicle service contract. Included you will find the retail installment contract and the vehicle service contract for your reference. On February 6, 2014 our customer was made aware of her 5 day vehicle return period when we went over her contract with her. On February 7, 2014 our customer called in with concerns and was advised again of her five day vehicle return period. On February 10, 2014 our customer expressed more mechanical concerns with her vehicle. We advised her of the warranty process and the last day she could return her vehicle for a full refund. On August 7, 2014 we contacted our customer in regard to her concerns. We requested copies of receipts for out of pocket repair expenses. Our customer stated that she has sought legal representation. We advised that we require a letter of representation to communicate with her attorney. On August 11, 2014 we followed up with our customer because we had not received any of the requested information for review. Our customer informed us that she would like to place a cease and desist on her account and would like no further contact from DriveTime. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

All DriveTime vehicles are inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   On October 16, 2017, an in-network repair facility (INRF) initiated a claim with SilverRock for the left front power door lock switch and the left rear TPMS. Although these are non-covered components under the terms of the Driver’s Seat Limited Warranty, DriveTime approved and paid for these repairs in full as a gesture of goodwill. If our customer is still experiencing issues with these components, we encourage her to return the vehicle to the INRF to have the repair work warrantied at no cost to her.   We regret to hear of our customer’s recent unemployment and understand the impact it may have on her ability to make payments. While DriveTime is unable to cover our customer’s past due payments, we encourage her to work with Bridgecrest, her lease servicer, on a payment plan to bring her account current.

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 7, 2014, our customer entered into a Cancel Anytime Lease contract with DriveTime when she leased a 2007 Dodge Caliber. On January 20, 2015, we contacted our...

customer to address her [redacted] complaint. We advised our customer we have researched the situation and have taken the appropriate steps to get her referral credit processed. On January 21, 2015, the credit posted to our customer’s account. We apologize for any inconvenience or confusion this might have caused. As a goodwill gesture, we have also applied a $25 credit to our customer’s account. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
Thank you! I am happy with the outcome! I spoke with DriveTime expressed my concerns with the customer service , but I also appauled them for the great lease program! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms.[redacted] counselor Mrs. [redacted] told her to build her credit after bankruptcy. Buying a vehicle is the best way to build credit.Why D.T. did not report Ms. [redacted] car payments July 2013-Oct,2014 over a year...No reporting was done? Why Ms. [redacted] was not sent information, about this serious system upgrade? What happened after the upgrade was done? Still no reports to credit Bureaus over a year.I would like to see the technical report results for the work to fix the issue with Drive Times system. How was your system impaired? This is negligent on Drive Times. Because Ms. [redacted] had a credit issue it seems Drive Time just did not seem to care about The Fair Credit Reporting for me. There was plenty of time before your system failed. I have had the vehicle for 2 years, D.T. never reported my payments. Why do I need another vehicle? These are the reasons.The heat never worked. For 2 years my child and I have suffered through some of the worst cold weather we have seen in recent years. My child has a serious health issue, and Ms.[redacted] has a handicap that cold makes it worst. We have blankets all over us to help us get to work and school. The blend door part doesn't work, so no heat. Cost at least $1000.00, warranty does not cover. I asked the dealer several months later when it got cold, he would not help me. Averex the warranty company says the company decides what is covered.How do you sell a car with no heat, and do your multi-point inspection. I need a safe vehicle for my child and I. Power Steering is in and out. To get all the problems fixed cost a lot for my new vehicle. $100.00 dianostic fee. Car door keep locking us out, check with On Star, they let us in. The vehicle was cleaned up and sold to me. Looks great but is the car from [redacted],There is no way DT made sure the car was in peak condition. I want a safe car for my family just like the CEO, and all staff.Repair To rectify my credit report from day 1 to credit bureaus, I mean accurate reporting, and proof that D.T. system was broken and why. Compensation to Ms. [redacted] for the suffering incurred. No human being should have to go through this, with a new car purchase.My child looks up to me as her mother, and she has suffered royally, and another winter is approaching. 25.00 is not a viable solution for the pain we have suffered. This is terrible.Ms[redacted]
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 11, 2016   Revdex.com Ph. [redacted] Fax [redacted]    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 30,...

2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2004 Jeep Grand Cherokee. Attached you will find the Contract for your review. On March 7, 2016, our customer contacted DriveTime in order to obtain a 10 day payoff quote for her vehicle. Our customer was given a 10 day payoff quote of $7,191.93, with a per diem of $4.35, and was advised that this quote would be good until March 17, 2016. On March 11, 2016, DriveTime contacted our customer regarding a past due balance on her account. Our customer advised our agent that she had sent a check to DriveTime to pay off the account. On March 19, 2016, DriveTime contacted our customer regarding her past due balance. Our customer again, advised us she had mailed a check to pay off the remainder of the loan. Our agent encouraged our customer to see if there was a tracking method available since we had not yet received the check. On March 26, 2016, our customer called DriveTime to advise she was continuing to receive collection calls, and that she had a copy of her cancelled payoff check, subsequent to its deposit by DriveTime. Our representative advised she would set a promise to pay on the account to prevent further collection calls and asked our customer to fax in the cancelled check. On March 29, 2016, our customer faxed a copy of the cancelled check to us. Attached is a copy of the check for your review. The document supports our customer’s contention that she had provided a payoff check to DriveTime. At this time the payoff amount has been credited to our customer’s account, and the account is marked in our system as a Paid Loan.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On February 11, 2015, our customer entered into a Cancel Anytime Lease Contract when she leased a 2005 GMC Envoy. All lease vehicles come with a Driver’s Lease Limited Warranty,...

administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it will not be replaced.  Page one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." On February 13, 2015, our customer contacted [redacted] and was informed that since she is new into the lease, exceptions can be made to cover non-covered components under the Driver’s Seat Limited Warranty. On February 17, 2015, a repair facility contacted [redacted] and recommended the battery and serpentine belt be replaced. [redacted] made an exception and approved the recommended repairs. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On February 20, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On April 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when...

she purchased a 2009 Toyota Corolla. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On April 30, 2015, our customer contacted Aeverex about a brake noise concern. Our customer informed Aeverex that she had purchased brake pads for the vehicle. Aeverex encouraged our customer to send in the receipts for these brakes to be reviewed for possible reimbursement. On May 18, 2015, our customer emailed the receipts for the brake pads to Aeverex. Aeverex advised our customer that they would send a reimbursement check for $153.04 to our customer’s address on file to compensate her for her out-of-pocket repair costs.On May 25, 2015, our customer canceled the Vehicle Service Contract through Aeverex.We have made multiple attempts to contact our customer and address her concerns, but we have been unable to reach her. At this time, no additional mechanical concerns have been brought to our attention. If our customer is experiencing additional issues with the vehicle, we encourage her to contact DriveTime’s Customer Relations department at 800-965-8043.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to the principal balance of our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,[redacted] DriveTime Customer Relations