DriveTime

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear be. I'm not interested in continuing to pay out of pocket expenses for repairs to the vehicle. It is costing too much to pay for repairs and paying a car note. A deferred payment is no longer acceptable to resolve the issue. I would much rather be able to return the car to Drive Time and not be responsible for any balances, due to the fact that the car is unreliable.Regards,[redacted]

On March 21, 2016, our customer entered into a Simple Interest Retail Installment Contract (Contract) with DriveTime when she purchased a 2011 Ford Taurus. The Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest).  Attached is a copy of the Contract for your...

reference.  At the time of sale, our customer agreed to make 142 bi-weekly payments of $185.52 and one (1) final payment of $184.35, beginning on April 16, 2016. Our customer also agreed to finance a total of $15,865.04 with a 20.313% Annual Percentage Rate (APR), as outlined on page one (1) of the Contract. If our customers are dissatisfied with their purchase and wish to return the vehicle, for any reason, DriveTime offers a Vehicle Return Program (VRP). The VRP is outlined on page one (1) of the Retail Purchase Agreement, which is attached for your reference, and states:“You [our customer] will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the fifth calendar day;…”After a year of maintaining timely loan payments, our customers have the option to apply for financing for a second vehicle with DriveTime. Additionally, DriveTime offers a “Champ Program” for eligible customers Once the active loan’s principal balance with Bridgecrest is paid down to $4,500.00, the customer is then eligible to trade the vehicle in and purchase/finance an upgraded replacement vehicle with no negative equity rollover and the same or better payment structure.DriveTime reviewed the account notations for conversations regarding our customer’s attempts to return the vehicle. We are unable to locate any conversations... (continued on response)

On April 13, a gentleman from DriveTime, Brody called and offered to apply $139.81 to my account as compensation for payments being distributed/applied to my account incorrectly. I TOLD BRODY I WOULD THINK ABOUT IT AND CALL HIM THE NEXT DAY. I DID NOT AGREE TO HIS OFFER AND TOLD HIM I WANTED TO DISCUSS IT WITH MY FAMILY BEFORE I ACCEPTED IT.  Please see attached PDF for further information.

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 7, 2014, our customer entered into a Cancel Anytime Lease contract with DriveTime when she leased a 2007 Dodge Caliber. On January 20, 2015, we contacted our...

customer to address her [redacted] complaint. We advised our customer we have researched the situation and have taken the appropriate steps to get her referral credit processed. On January 21, 2015, the credit posted to our customer’s account. We apologize for any inconvenience or confusion this might have caused. As a goodwill gesture, we have also applied a $25 credit to our customer’s account. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   Prior to the sale of the vehicle, DriveTime pulled our customer’s credit report to review our inventory for vehicles he qualified for. At that time, there was an active...

Chapter 13 bankruptcy reflecting on our customer’s credit report. However, this was mistakenly overlooked and the sale for the 2008 Dodge Grand Caravan was completed on February 16, 2017. We apologize for any inconvenience or confusion this matter may have caused.   On April 15, 2017, DriveTime’s Verifications department reviewed our customer’s information from the time of sale and found an active Chapter 13 bankruptcy on the credit report DriveTime obtained. DriveTime then contacted our customer to request he provide us with a trustee approval letter for the sale of the vehicle or return the vehicle and we would refund the down payment ($1,200.00). Our customer opted to return the vehicle later this same day.   On April 17, 2017, DriveTime attempted to contact our customer to advise we would be refunding the two monthly payments made towards his account, totaling $827.36, as a gesture of goodwill. We will continue our efforts to reach our customer to inform him of our resolution.   At this time, the contract has been rescinded and a refund in the amount of $827.36 is being processed and will be mailed to the customer’s address on file within 7-10 business days. We invite our customer to contact our Customer Relations department, at [redacted], to discuss any further concerns. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We will be pursuing all internal training opportunities to ensure the successful financing of our customers.

Re: Complaint #[redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she...

leased a 2004 Toyota Sequoia. The ClosedEnd Motor Vehicle Lease Contract have been attached for your review.  At the time of lease, our customers agreed to make periodic payments of $237.54 and the first payment was due on February 27, 2015, followed by 64periodic payments of $237.54 due bi-weekly.On July 3, 2015, a payment of $237.54 became due on our customer’s account.On July 15, 2015, DriveTime received payment from our customer of $150.00. This left a remaining balance of $87.54 on our customer’s account. Our customer requested for a promise-to-pay to be set up to pay the remaining balance as well as the next payment in full. DriveTime established a promise-to-pay of $325.08 to be paid on July 24, 2015 for our customer. On July 17, 2015, a payment of $237.54 became due on our customer’s account. This caused our customers account to reflect a past due balance of $325.08. On July 27, 2015, DriveTime exercised our contractual right to send this vehicle out for recovery because the promise-to-pay agreement had been brokenand the account currently reflected as 24 days past due. Please refer to the Closed End Motor Vehicle Lease Contract on page 3 under the section “Default, repossession and Other Remedies”:“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… If you are in default, after waiting any time the law requires, we may do any of the following… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so,”On July 28, 2015, the vehicle was recovered. Our customer contacted DriveTime in regards to redeeming the vehicle. A DriveTime representative advised our customer she would be required to provideproof of current insurance on the vehicle as well as pay the past due amount of $325.08. The representative did not advise the customer of the fees associatedwith the recovery of the vehicle and any fees that may be collected from the storage facility. Our customer provided proof of insurance, paid the past due balance and a recovery fee of $300.00 to DriveTime in order to redeem the vehicle. The recovery agent also required a payment of $125.00 as a storage fee to be paid to release the vehicle. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a check of $425.00 to reimburse for the fees associated with the recovery. Our customer has since retrieved the vehicle and is satisfied with our amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at###-###-####. Sincerely, [redacted]. DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when he leased a 2006 Mercury Milan. Included you will find the Motor Vehicle Periodic Renewal Lease Contract for your reference.  At the time of lease, our customers agreed to make 25 bi-weekly payments of $226.76, beginning January 30, 2015.Please refer to page two (2), subtitle “Default, Repossession, and Other Remedies,” it states:“The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it.”On June 5, 2015, a payment of $226.76 became due, making the past due balance total $454.04.On June 12, 2015, the vehicle was recovered for default. Please refer to page 2 of the Motor Vehicle Periodic Renewal Lease Contract, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…”Our customer contacted DriveTime in regards to the recovery of the vehicle. We advised him that the account is currently 21 days past due for a total of $454.04. In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account to current and pay the fees associated with the recovery. We informed our customer he would have 48 hours to redeem the vehicle or his Motor Vehicle Periodic Renewal Lease Contract would be terminated.Please refer to page 2 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away”Our customer did not redeem the vehicle in this allotted timeframe and the lease contract has since been terminated. At this time we are unable to accommodate our customer’s request. Without any new information, DriveTime is still unable to accommodate to our customer’s request.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 5, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 GMC Acadia from DriveTime. At the time of sale, our customer...

also opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract (VSC) for your reference.On March 29, 2016, our customer contacted Aeverex with steering and engine noise concerns. Aeverex advised her to take the vehicle to an in-network repair facility (INRF) to have the vehicle diagnosed.On March 31, 2016, an INRF filed a claim with Aeverex for engine mounts and the front drive axle. While engine mounts are not covered under the terms of the VSC, the front drive axle repairs were approved.On April 1, 2016, our customer contacted DriveTime with concerns about the non-covered repairs. DriveTime requested the estimate for the non-covered engine mounts from Aeverex to review for possible assistance.On April 4, 2016, DriveTime advised Aeverex and our customer we would not be assisting with the non-covered engine mounts based on time in the vehicle and mileage driven.On July 12, 2016, DriveTime contacted our customer and advised that we had been reviewing accounts that had mechanical issues in the first 60 days, and we wished to offer reimbursement for her out-of-pocket engine mount repairs, should she be able to provide paid receipts. However, DriveTime never received receipts from our customer pertaining to this matter.On September 3, 2016, an INRF filed a claim with Aeverex for the front drive axle and front differential axle seal. While the front drive axle was covered under warranty by the INRF from the previous repairs completed in March, the front differential axle seal is a non- covered component under the terms of the VSC. --see attached

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I don't agree with the interest rate, I have looked over my contact and it's doesn't say charged daily. I will just accepted this and hope things get better. I can't worry about it anymore, my health is not good from all the worry
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. We apologize for any inconvenience or confusion. On February 6, 2014 our customers entered into a retail installment contract when they purchased 2007 Ford Taurus. Our...

customers purchased a 3 year/36,000 mile vehicle service contract. Included you will find the retail installment contract and the vehicle service contract for your reference. On February 6, 2014 our customer was made aware of her 5 day vehicle return period when we went over her contract with her. On February 7, 2014 our customer called in with concerns and was advised again of her five day vehicle return period. On February 10, 2014 our customer expressed more mechanical concerns with her vehicle. We advised her of the warranty process and the last day she could return her vehicle for a full refund. On August 7, 2014 we contacted our customer in regard to her concerns. We requested copies of receipts for out of pocket repair expenses. Our customer stated that she has sought legal representation. We advised that we require a letter of representation to communicate with her attorney. On August 11, 2014 we followed up with our customer because we had not received any of the requested information for review. Our customer informed us that she would like to place a cease and desist on her account and would like no further contact from DriveTime. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Concern: Our customer is stating we do not inspect our vehicles Our customer is stating they paid $4000 out of pocket for repairs Our customer is stating the vehicle is in and out of the shop a lot Desired Outcome: ·         Our customer would like return the vehicle Desired Resolution: ·         We are attempting to make contact to address their concerns ·         We are requesting receipts for prior repairs paid for ·         We are reviewing options of possible assistance for current repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be uploading and sending my credit report that was pulled in November 2014 showing that Drive Time has not been reporting my payments prior to January 2015. This lack of reporting has caused me to miss out on the opportunity to purchase a home and, as of recently, unable to purchase a new car. I am dissatisfied with my current car to no end and due to Drive Time's false advertising I feel trapped in this car. I also, went to Drive Time after 24months of making payments on the 2008 Hyundai feeling confident that I could now trade it in for something I liked. I was told, by the Drive Time-Sales Rep, at the time I bought the car, that I would be allotted to upgrade my car after 24months without a down payment. The Drive Time-Sales Rep from couple weeks ago stated that I would need to pay my car down to $4,500 before being able to trade it in. I am requesting that my contact ends with Drive Time without penalty or a credit is put towards my principal in the amount of $2,000.
Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 19, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Hyundai Sonata. The vehicle came with a 3 year/36,000 mile...

limited warranty. Included you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty agreement for your reference.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. The vehicle met DriveTime and Department of Transportation standards.
Our customer also reviewed and signed the What You Need to Know About Financing a Vehicle with DriveTime document. On page two (2) under section Other Stuff sub-section Vehicle Inspection it states:
“You are purchasing a used vehicle which may have had paint or body work we did not perform and are not aware of. You had an opportunity to inspect your vehicle and are satisfied with it.”
On page one (1) under the section Vehicle Return Program, it states:
“If all required conditions are met, DriveTime will give you the ability to return the vehicle to DriveTime and terminate your contract within five calendar days of purchase (excluding the date of purchase, Sundays and days we are closed for holidays).”
The What You Need to Know About Financing a Vehicle with DriveTime document has been attached for your review.
 Additionally, Ms. [redacted] was provided a Customer Delivery Checklist. The Customer Delivery Checklist is provided to our customers to ensure they are comfortable with the condition of the vehicle prior to purchasing. Under section Maintenance Items, it states the following:
“maintenance itemsare subject to replacement only upon failure of the component. After sale, these routine maintenance items are the responsibility of the vehicle owner.”
Included you will find a copy of the Customer Delivery checklist for your reference.
We are in currently contact with our customer and are working towards an amicable resolution.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2007 Dodge Caliber. Our customer elected to purchase...

a 3 year/36,000 mile Vehicle Service Contract, administered by [redacted]. Attached you will find the Simple Interest Retail Installment and the Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. If a part is not properly functioning at the time of inspection, the part is replaced. Page one of the "Customer Delivery Checklist" under "Important Reminder," states: "Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under "Maintenance Items," states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." The Customer Delivery Checklist is attached for your review. DriveTime offers a Vehicle Return Program, which gives our customer the opportunity to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the Vehicle Return Program, our customer must return the vehicle to the dealership within five (5) calendar days. The Retail Purchase Agreement is attached for your review. A timeline of our customer’s repair history is as follows: ? On October 15, 2014, a repair facility contacted [redacted] to recommend replacing crank sensor and mass airflow sensor. [redacted] authorized the repairs under the Vehicle Service Contract. ? On October 18, 2014, we offered to reimburse our customer for a rental vehicle for up to $25.99 per day. To date, DriveTime has not received the receipts. ? On October 20, 2014, the same repair facility contacted [redacted] to recommend a cam-timing solenoid, accelerator pedal sensor replacement. In addition, recommended replacing and reprograming the PCM. [redacted] approved the repairs under the vehicle service contract and reimbursement of $25.99 per day, for rental vehicle. ? Later that day, our customer contacted us stating the deposit for a rental vehicle is approximately $300.00. We advised our customer that we are unable to assist with the deposit. ? On October 24, 2014, our customer contacted [redacted] stating the vehicle was shutting down on her again. [redacted] referred our customer to a new repair facility for a second opinion. ? On October 27, 2014, we encouraged our customer to take the vehicle to a repair facility as recommended by [redacted]. Once the diagnostic is complete, we can review for possible assistance. At this time, we are unable to accommodate our customer’s request to trade in the vehicle or refund all monies paid as she is outside of the five-day return program period. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer’s address on file. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Re: Complaint # [redacted] Dear Ms. Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On September 09, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 GMC Acadia...

from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 day/1,500 miles DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract, for your reference.   Prior to sale, DriveTime vehicles are inspected at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   At time of sale, our customer signed a document titled ‘Customer Delivery Checklist.’ On the ‘Customer Delivery Checklist,’ under the sub section “Important Reminder,” it states:   “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle… Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”   On September 16, 2016, our customer contacted Aeverex regarding the check engine light and a knocking noise. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed.   On September 23, 2016, an in-network repair facility filed a claim with Aeverex for the knock sensor, intermediate shaft, and steering diagnosis. Aeverex approved these repairs in full, under the terms of the DriveCare Limited Warranty.   On October 7, 2016, our customer contacted Aeverex regarding brake concerns. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. No claim was filed at that time.   On October 24, 2016, our customer contacted Aeverex regarding the warning light on in the vehicle and vibrations. Aeverex referred her to an in-network repair facility to have the vehicle diagnosed. --see attached

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On April 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when...

she purchased a 2009 Toyota Corolla. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On April 30, 2015, our customer contacted Aeverex about a brake noise concern. Our customer informed Aeverex that she had purchased brake pads for the vehicle. Aeverex encouraged our customer to send in the receipts for these brakes to be reviewed for possible reimbursement. On May 18, 2015, our customer emailed the receipts for the brake pads to Aeverex. Aeverex advised our customer that they would send a reimbursement check for $153.04 to our customer’s address on file to compensate her for her out-of-pocket repair costs.On May 25, 2015, our customer canceled the Vehicle Service Contract through Aeverex.We have made multiple attempts to contact our customer and address her concerns, but we have been unable to reach her. At this time, no additional mechanical concerns have been brought to our attention. If our customer is experiencing additional issues with the vehicle, we encourage her to contact DriveTime’s Customer Relations department at 800-965-8043.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to the principal balance of our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,[redacted] DriveTime Customer Relations

January 7, 2016    Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 5, 2015, our customer entered into a Simple Interest Retail Installment...

Contract with DriveTime when she purchased a 2008 Kia Rondo. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the “Customer Delivery Checklist” under Important Reminder, states: “Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will find the Customer Delivery Checklist for your review. On that same day, our customer was provided an Experian AutoCheck Vehicle History Report. The Experian AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. The Experian AutoCheck History report stated that the vehicle had been in one (1) accident prior to our customer purchasing the vehicle. Our customer signed and acknowledged understanding of the Experian AutoCheck report, attached for your review. On December 18, 2015, our customer contacted Aeverex and stated concerns with the wheel on the vehicle. Aeverex advised her to take the vehicle into a repair facility for diagnostic. Continued… (Full version provided to the Revdex.com)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms.[redacted] counselor Mrs. [redacted] told her to build her credit after bankruptcy. Buying a vehicle is the best way to build credit.Why D.T. did not report Ms. [redacted] car payments July 2013-Oct,2014 over a year...No reporting was done? Why Ms. [redacted] was not sent information, about this serious system upgrade? What happened after the upgrade was done? Still no reports to credit Bureaus over a year.I would like to see the technical report results for the work to fix the issue with Drive Times system. How was your system impaired? This is negligent on Drive Times. Because Ms. [redacted] had a credit issue it seems Drive Time just did not seem to care about The Fair Credit Reporting for me. There was plenty of time before your system failed. I have had the vehicle for 2 years, D.T. never reported my payments. Why do I need another vehicle? These are the reasons.The heat never worked. For 2 years my child and I have suffered through some of the worst cold weather we have seen in recent years. My child has a serious health issue, and Ms.[redacted] has a handicap that cold makes it worst. We have blankets all over us to help us get to work and school. The blend door part doesn't work, so no heat. Cost at least $1000.00, warranty does not cover. I asked the dealer several months later when it got cold, he would not help me. Averex the warranty company says the company decides what is covered.How do you sell a car with no heat, and do your multi-point inspection. I need a safe vehicle for my child and I. Power Steering is in and out. To get all the problems fixed cost a lot for my new vehicle. $100.00 dianostic fee. Car door keep locking us out, check with On Star, they let us in. The vehicle was cleaned up and sold to me. Looks great but is the car from [redacted],There is no way DT made sure the car was in peak condition. I want a safe car for my family just like the CEO, and all staff.Repair To rectify my credit report from day 1 to credit bureaus, I mean accurate reporting, and proof that D.T. system was broken and why. Compensation to Ms. [redacted] for the suffering incurred. No human being should have to go through this, with a new car purchase.My child looks up to me as her mother, and she has suffered royally, and another winter is approaching. 25.00 is not a viable solution for the pain we have suffered. This is terrible.Ms[redacted]
Regards,
[redacted]