DriveTime

Using the demographic information provided on our customer’s complaint, we were able to locate an account for her. Since October 28, 2016, there has only been one conversation documented with our customer, on September 14, 2017. During this phone call, our customer did not request any information...

from Bridgecrest, but advised she would be returning the vehicle. Our Credit Bureau Inquiry team has also reviewed our customer’s credit reporting trade line for potential inaccuracies. As there were no inaccuracies noted, there will be no updates to the information provided. We have sent our customer a credit reporting letter and a validation of debt letter that is attached for your reference. If our customer would like Bridgecrest to open an investigation into the possibility of fraud, she will need to submit a copy of a valid ID (driver’s license or passport), her social security card, and a police report or notarized identity theft affidavit. She may fax or email the requested documentation to [redacted]DriveTime has made several unsuccessful attempts to reach our customer. We have sent her a letter encouraging her to contact our Customer Relations department, at [redacted], to discuss her concerns further. We will continue our efforts to contact our customer in hopes of coming to an amicable resolution. ...(continued on attached)

Concern: ·         Our customer states he has had mechanical issues with the vehicle throughout the life of his loan ·         Our customer states DT held off on repairing the vehicle until the limited warranty expired ...

·         Our customer states the current engine failure was caused by a lack of maintenance on the vehicle before he purchased it Desired Resolution: ·         After review of our customer’s estimate, DriveTime has offered a 25/75 split, in which we would pay 25% of the repair costs, and our customer would be responsible for the remaining 75% ·         We offered our customer six payment deferments, should he pay for his portion of the repairs ·         Our customer declined this assistance and advised he would continue to pursue the matter

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are thoroughly inspected and cleaned at DriveTime inspection centers prior to arriving at the dealership. Providing a vehicle that has not been properly...

cleaned is not in keeping with DriveTime’s set standards of service. We sincerely apologize for releasing the vehicle to our customer in the manner she described.On June 24, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.When a customer purchases a vehicle from DriveTime, they are provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. Our customer was not provided with this report at the time of lease because this report is limited to customers who enter into a retail purchase agreement with DriveTime.At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day…"On July 1, 2015, our customer contacted DriveTime’s Corporate Offices to inquire about returning her vehicle. We informed our customer that she was past her one day return period and we would not be able to administer a refund if the vehicle was returned. We reminded our customer that she had entered into a Return Anytime Lease and referenced page 3, section 12, subtitle "Early Lease Termination" which states:"You may terminate (end) this Lease early. To do so, you must return the Vehicle to us and pay us the amount due at early end…"At this time, we are unable to accommodate our customer’s requests. On July 2, 2015, DriveTime’s Customer Relations Department reached out to our customer to discuss her concerns. Our customer confirmed that on a recent visit to the DriveTime Dealership we vacuumed the vehicle and returned it to her in a satisfactory condition. Our customer requested to return her vehicle due to her dissatisfying experience. We verified with our customer that her immediate issue had been resolved and informed her that if she chose to return her vehicle she would not receive a refund of her down payment.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a 2007 Nissan Quest. All lease vehicles...

come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty contract for your reference.  On February 2, 2015, we contacted our customer and are working towards an amicable resolution. Once the vehicle is diagnosed, we can review for possible assistance. At this time, we are assisting our customer with a rental vehicle while the customer’s vehicle is being diagnosed. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Re: Complaint # [redacted]Dear Ms. Mullens,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Toyota...

Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference.On June 6, 2015, a payment of $225.18 became due on our customer’s account. We contacted our customer on June 9, 2015 in regards to the payment being past due. Our customer advised us that she did not have the funds available but would be able to make her payment on June 20, 2015. We noted a promise to pay on her account for June 20th in the amount of $225.18.On June 9, 2015, A few hours following the previous conversation, our customer called DriveTime regarding a payment being drafted. She informed us that she received an email stating a payment was withdrawn from her bank account. We requested documented proof of the drafted payment as DriveTime’s records did not reflect this information.As of June 16, 2015, there is still no reflection of this payment being posted to her loan. If this payment was drafted from our customers account we encourage her to provide DriveTime with documentation so that we may look into this matter further.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to address her concerns.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

Awaiting reimbursement on the rental vehicle - I have submitted one of the two receipts for this. The vehicle can be brought to the transmission shop once the reimbursement is complete - as expressed to Carlos at Drivetime I don't have the funds to continue to rent a vehicle AND make payments on my loan when these issues should have been resolved long before the car was even listed for sale. The lack of concern for safety or financial obligation is saddening to me. The lack of replacement of a vehicle with safety issues is upsetting.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On July 1, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2009 Dodge Avenger. Included you will find the Closed End Motor Vehicle...

contract for your reference. On September 16, 2014, we contacted our customer and came to an amicable resolution. DriveTime agreed to refund the repossession fees. We apologize for any inconvenience this may have caused. As a goodwill gesture, DriveTime has also credited our customer’s account $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 4, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2011 Chevrolet Impala. Included you will find the Closed End...

Motor Vehicle Lease Contract for your reference.At the time of lease, our customers agreed to make periodic payments of $241.95. The first payment was due on April 21, 2015, followed by 64 periodic payments of $241.95 due every other Tuesday. In addition, by signing and reviewing the included Simple Interest Retail Installment Contract, our customer agreed to finance $348.70 of the money due at lease signing. This agreement was to be paid back in the form of three bi-weekly payments of $87.18 and one final payment of $87.16 beginning on April 21, 2015.Our customer reviewed and signed the Return Anytime Lease document prior to leasing the vehicle. On page 3, Subtitle "Default, Repossession, and Other Remedies," it states:"The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it."For the next four weeks our customer made payments, many of which were reversed. During this time, our customer requested an extension to pay on her first payment, which we were unable to make available to her. Also during this time, we informed her that it could take one to three days for payments to post and explained she would be responsible if payments were reversed. We reminded our customer of the zero day grace period.On May 14, 2015, our customer contacted DriveTime about making a payment of $429.34. We informed our customer that with her intended payment of $429.34 the account would be current. We reminded our customer that if funds are returned she would be responsible for payment.Between May 14th and May 17th of 2015, our customer submitted two payments to her account. The first payment was made in the amount of $429.34 and the second payment was for $129. This caused our customers account to be paid ahead by $195.74.On May 19, 2015, a payment of $241.95 became due on our customer’s account and the previous payment of $429.34 was reversed. Our customer’s account was now past due by $475.55.Between May 22nd and June 1st of 2015, our customer submitted two payments to her account. The first payment was in the amount of $629.45 and the second payment was for $750. This paid the account ahead by $903.90.On June 1, 2015, the previous payment of $629.45 was reversed. On June 2, a payment of $241.95 became due on our customer’s account. On June 5, 2015, our customer’s previous payment of $750 was reversed causing the account to be $717.50 past due. On June 8, 2015, as a result of default, our customers account was placed as out for recovery.On June 9, 2015, our customer contacted DriveTime about payments that were made to her account. We requested our customer to send statements showing the payments submitted to DriveTime for review. We informed our customer that she would need to pay her past due amount in order to cease recovery activity.On June 10, 2015, the vehicle was recovered for default. Please refer to page 3 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies."If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…"At this time we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 17, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to address her concerns.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

On August 8, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 Chevrolet Impala from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation (Bridgecrest). Our customer...

agreed to make 125 bi-weekly payments of $170.48 beginning on August 30, 2014, with one final payment of $169.09 on June 15, 2019. Additionally, she elected to purchase a 5-year / 50,000-mile Vehicle Service Contract (VSC), administered by Aeverex. The VSC and Contract are attached for your reference. Bridgecrest offers a variety of loan modifications to our customers including payment extensions/ and deferments as well as due date changes. Prior to submitting for any due date changes, Bridgecrest strides to ensure our customer will be successful in maintaining payments after the modification period. This means our customers must provide new paystubs to validate they are being paid on days alternate to the scheduled due dates. Bridgecrest allows our customer to have one due date change throughout the life of the loan. However, as loan modifications are subject for review, exceptions can be made. Bridgecrest assisted our customer with a due date change in May of 2016 to ensure her pay dates aligned with her payment due dates. Bridgecrest spoke with our customer on January 24, 2017 to discuss the status of the account. She advised us that she is being paid on opposite weeks than her due dates. We explained to her that there could only be one due date change throughout the life of the loan. There were several more conversations between Bridgecrest and our customer throughout 2017. During these phone calls, our customer advised she was being paid on opposite weeks but did not inquire into a due date change. Although it was not requested, our representatives should have been proactive in offering to review for an exception to be made....(continued on attached)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On December 28, 2010, our customer’s entered into a Retail Installment Contract with DriveTime when they purchased a 2008 Ford Taurus. Attached you will find the...

Retail Installment Contract for your reference. We have made several attempts to contact our customers to discuss their concerns, but have been unsuccessful. On September 24, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customers of our attempts to reach out to them. We encourage our customers to contact our Customer Relations department at ###-###-####, to discuss their concerns. As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customers address. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

IF DRIVE TIME WILL NOT PUT ME IN A DIFFERENT VEHICLE I FEEL THAT THE $ 3000.00 EXTENDED WARRANTY TAKE IT OFF AN APPLY IT TO THE PAYOFF OF THE VEHICLE SINCE I KNOW THEY WILL NOT SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY THAT PAID FOR.  ONLY WAY TO RESOLVE THE ISSUE IS EITHER SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY OR PUT THE AMOUNT TOWARDS THE PAYOFF SINCE THE WARRANTY DOES NOT PAY FOR ANYTHING I HAVE THE RECEIPT OF THE REPAIRS ON THE IGNITION COIL I HAD TO PAY FOR.  IT WAS FIXED AT A CERTIFIED CADILLAC DEALERSHIP PERHAPS DRIVE TIME CAN REFUND MY MONEY ON THE REPAIRS  THANKS [redacted]

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn March 16, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Hyundai...

Santa Fe. Attached you will find the Simple Interest Retail Installment Contract for your reference.At the time of sale, our customer reviewed and signed the included What You Need To Know About Financing a Vehicle with DriveTime document. On page 2, under subsection titled Payments, it states:"Your payments are due on the due date. There is no grace period…"On page 2 of our customer’s Simple Interest Retail Installment Contract, under section titled Payments, it states:"You jointly and severally agree to make all payments when they are due according to the payment schedule shown in the Federal Truth in Lending Disclosure Box on the first page of this contract."In addition, on page 4 under section titled Communications With You, it states:"You also agree that we may contact you at any address or telephone number you provide us…"On July 17, 2015, a third party dealership contacted DriveTime’s corporate offices to obtain a payoff quote for our customer’s vehicle. We provided a ten day payoff quote of $6,408.54, which was good until July 27, 2015.On July 18, 2015, a payment of $208.10 became due on our customer’s account. When our customers’ accounts fall past due, we make multiple daily attempts to make payment arrangements.On July 20, 2015, we made one attempt to call our customer’s personal phone number on file regarding her past due balance. An unauthorized third party answered the phone and informed us the vehicle had been traded in.On July 22, 2015, we made a second attempt to contact our customer’s personal phone number regarding her past due payment. An unauthorized party answered and informed us of the trade in and that the third party dealership would be paying the vehicle off. We made one additional attempt this day to contact our customer, but no further messages were left.On July 23, 2015, we made one attempt to contact our customer’s personal phone number regarding her past due balance. We left a message with an unauthorized third party to notify our customer to call us back.As of July 30, 2015, our customer’s account is twelve days past due with a past due balance of $208.10. A second payment of $208.10 will become due on August 1, 2015. At this time we are still awaiting receipt of the payoff check from the third party dealership. Our customer will remain responsible for payments on her account until the full payoff is received.We are unable to contact our customer to address her concerns per her request to cease and desist all outbound communication to her. As a result we will not be able to contact her if there are any further concerns with the payoff of her account. We encourage our customer to contact our Customer Relations Department at ###-###-####, for any further questions regarding this matter.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTimeCustomer Relations

December 28, 2015Revdex.comRe: Complaint # [redacted]Ms. [redacted]:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts...

that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On December 4, 2015, an in-network repair facility updated a claim with Aeverex for the repair of the interior trim and door latch. Aeverex covered the cost of the door latch repair for a total of $ 287.90 under the Drivers Seat Limited Warranty, but advised the interior trim was a non-covered component. On December 8, 2014, our customer contacted DriveTime in regard to the non-covered components. We advised our customer that we would request a copy of the claim from Aeverex to review for a possible exception to the Drivers Seat Limited Warranty. On December 10, 2015, DriveTime made an exception to the Drivers Seat Limited Warranty to cover the cost of the interior lights for a total of $ 112.77. On December 21, 2015, our customer contacted DriveTime in regard to concerns with the battery of the vehicle. We advised our customer that this would be considered as a maintenance item and would not be able to assist with the cost of this repair. On December 23, 2015, DriveTime contacted our customer in order to reach an amicable resolution. DriveTime advised our customer to send in receipts for the battery replacement paid out-of-pocket. Once these receipts are received, DriveTime will reimburse our customer for the cost of the battery replacement. As an additional good will gesture, DriveTime has applied a $25.00 credit towards our customer’s payment. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address these concerns.
At this time, we are unable to accommodate our customer’s request to release her from the vehicle contract and refund the money put into the loan.
On September 10, 2014, there was an inspector sent out to address the rust concern on the vehicle to see if it was a safety issue.
The inspector found the following:
- All four of the brake calipers and bolts were rusted.
- The front rotors were rusted and the back rotors were rusted to the hub bearing.
- The control arms on the rear suspension were rusted.
- Indicated it looks like there are new brake lines under the vehicle.
The inspector’s opinion for the cause of damage:
- Rusted calipers and rotors
Due to these findings and our customer being in the first 30 days of her loan, [redacted], the vehicle service provider, made an exception to cover the repairs affected by the rust. The repairs included the front rotors, back rotors, and all four brake pads.
On September 16, 2014, the repair facility that completed the work above, called into [redacted] stating the trim on the column was loose. The repair facility tightened it at no cost.
Our customer is stating there was prior water damage to the vehicle, causing the rust issue. We provided our customer with the [redacted] that was clear of any water damage.
In addition, page two (2) of the Buyers Guide document, which our customer signed at the time of purchase provides a list of some major defects that may occur in used motor vehicles, under section "Frame & Body" it states:
"…Frame-cracks, corrective welds, or rusted through."
If any further issues come up with the vehicle, we encourage our customer to contact [redacted] to file a claim.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. 
Sincerely,
DriveTime
Customer Relations

May 1, 2015[redacted]  [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March...

11, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2012 Kia Forte. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 101 bi-weekly payments of $209.89 and 1 final payment of $209.25, beginning April 4, 2015. On April 11, 2015, our customer made his first payment of $210.00. DriveTime has not reported negatively on our customer’s account for payment default.DriveTime offers payment options to accommodate every customer’s situation. Several payment options are available to our customers that do not require anadditional processing fee, including: text-to-pay, online bill pay, DriveTime’s automatic payment withdrawal system, and by mail.  Our customers can visit www.drivetime.com for more details on other payment methods. On April 30, 2015, we contacted our customer and informed him of the various payment methods he could utilize that do not require a processing fee. Weinformed our customer that the text-to-pay system is still a commonly used method for our customers to make their payments. During our conversation with our customer, the call was disconnected. At this time, we are unable to accommodate our customer’s request to cancel his contract. DriveTime offers a Vehicle Return Program, which gives our customerthe ability to return the vehicle to DriveTime and terminate their Simple Interest Retail Installment Contract. To participate in the Vehicle Return Program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review, which outlines the details of the Vehicle Return Program.As a goodwill gesture, DriveTime has applied a $25.00 credit towards our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] *. DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2012 Toyota Yaris. Attached you will...

find the Simple Interest Retail Installment Contract for your reference. On November 6, 2014, our customer requested that a full cease and desist be placed on his account, allowing for only letters and emails to be sent to our customer. On March 6, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer to contact our Customer Relations Department at ###-###-#### to discuss his concerns. We have attempted to check our customer’s information under the Service Members Civil Relief Act website and have been unable to locate active duty status information. At this time, we are unable to accommodate our customer’s request to terminate his contract under the Servicemembers Civil Relief Act (SCRA). We ask that if our customer has documentation stating otherwise to please send this in for further review. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 6, 2014, our customer entered into a retail installment contract with DriveTime when she purchased a 2011 Ford Taurus. Our customer elected to purchase a 3 year/36,000...

mile vehicle service contract, administered by Aeverex. Included you will find the Retail Installment Contract and Vehicle Service Contract agreement for your reference. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On November 11, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 1, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Chevrolet HHR. Our customer opted to purchase a 3 year/36,000 mile DriveCare Plus Protection Package. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."On August 2, 2013, Aeverex became the administrator of our customer’s DriveCare Plus Protection Package.On March 10, 2014, a repair facility filed a repair claim with Aeverex. The repair facility reported repairs needed for a battery, HVAC control assembly, and the blend door. Aeverex approved the HVAC control assembly and the diagnostic fee for a total of $386.11.In October of 2014, DriveTime temporarily ceased and purged all credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus.Prior to the time of sale, our customer had a discharged Chapter 13 bankruptcy on her credit report. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were unable to report accounts with previously filed bankruptcies to ensure no inaccurate reporting occurs. The change was also required to ensure DriveTime complies with Fair Credit Reporting Act guidelines.At this time, DriveTime has found a resolution to accurately report accounts that have had a previous discharged bankruptcy. We have recently updated our customer’s credit reporting with all three major credit bureaus. This update should reflect on our customer’s credit reporting within 30-60 days.On July 31, 2015, our customer contacted DriveTime Customer Relations to discuss her concerns. We informed her of the recent update of her credit reporting and encouraged her to take the vehicle to a repair facility to be diagnosed for her mechanical concerns. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance.To date, no new repair claim has been filed with Aeverex. Without any new information, DriveTime is unable to accommodate our customer’s request.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On August 10, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to further address her concerns.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.  On April 8, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Chevrolet Colorado Pickup. The Simple...

Interest Retail Installment Contract has been attached for your review. DriveTime offers several payment options for our customers’ convenience, including no and low cost options. For example, customers can sign up for recurring ACH (“AutoPay”) at no cost. Our customers are also able to make a payment over the phone, by text, or online with Western Union (“Speedpay”). Both options are processed by a third party vendor who charges a $4.50 convenience fee for every payment made, with the exception of the text-to-pay option. Our customers’ also have the option to make an in-person payment to DriveTime via a third party vendor who charges a convenience fee of $1.50-$2.00, depending on the location of the facility they visit (i.e., WalMart). When our customers opt to make a payment via text, our third party vendor sends our customers a text message to the phone number that was provided to them at the time our customers opted to enroll. Our customers then reply to the message and submit a payment to our third party vendor who will then forward it to DriveTime, on their behalf. If our customers do not received a text prompting them to make a payment and advising them that a payment is due, they are unable to submit a payment via this service. DriveTime is currently in communication with our third party vendor to research our customer’s concerns and come to a resolution.   At time of sale, our customer agreed to make 140 bi-weekly payments of $200.42 and 1 final payment of $199.78, beginning May 4, 2013. Continued… (Full version provided to the RevDex.com)

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 29, 2015, our customer entered into a Closed End Motor Vehicle Lease when she leased a 2005 Infiniti G35. Included you will find the Closed End Motor...

Vehicle Lease Contract for your reference. On April 24, 2015, DriveTime made an exception to allow our customer to make a double payment of $480.00 on May 8, 2015. Our customer was informed that if the double payment was not made on May 8, 2015 that DriveTime would exercise our contractual right to secure the vehicle for non-payment. As a good-will gesture, DriveTime has waived our customer’s $100.00 deductible for the recent repairs that were completed on her vehicle. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations