DriveTime

I do not accept this offer and Let me explain why.  in the letter sent to Drive time I stated that the settlement amount Drive time offered me it did not include the payments I made.  It did not even include the full amount of repairs I paid for during the seven months I had the car. ...

I read the response from and it was 5 pages of notes copied from my file.  I mean really look at this I had 5 pages of notes for a car I only had 7 months.  And, I paid $5146.35 including payments, repairs, deductibles, and towing and all they are trying to give me back is $3060.40?  Where is the rest of my money?  If Drive time is willing to take back my car and waive this loan off my Credit Report Why wont they give me the remainder of my money?  Drivetime has put me through hell these last 7 months.  And, I am not asking for anything I am not due.  This car had problems and will be fixed and sold again to the next consumer and they will try and pull this same bs again.  I wont $5146.35 refunded to me immediately.  I have proven and sent every receipt to show what I have paid Drive Time and I am owed exactly $5146.35.  Jeremy N[redacted] told me in his conversation We are gonna make it seem like this never happened.  Prove it!  When you say something like that to a consumer who has went through a living hell with one of your lemons then you need to do the right thing and give me my money back.  Because plain and simple: How can you make it seem as if it never happen and be left holding $2146.35 of my money?   I would like you to explain to me your reasoning for keeping the remainder of my money?  There is no way to explain all of the 5 pages repair after repair, breakdown after breakdown and the fact that I have been out of my car now for over a month.  My Response to the Settlement Offer and Jeremy N[redacted] of DrivetimeLetter sent concerning settlement offer

For full response, please see attached.  On May 17, 2017, DriveTime contacted our customer to discuss her concerns. Our customer explained her vehicle is currently at the in-network repair facility to have the repairs to the A/C compressor, power steering pump, and axle seal completed this...

same day. We explained we would be contacting the repair facility to confirm the completion of the repairs and to inquire what would be needed to repair the traction control system concerns.  Following our conversation with our customer, we were able to contact the repair facility. They advised us repairs would be completed as of May 18, 2017. They further advised they believed completing the alignment will resolve the traction control concerns. They explained if it does not, they would recommend taking the vehicle to the Original Equipment Manufacturer for further diagnosis. We relayed to this information to our customer. We explained we would review for assistance if further repairs are needed and would be willing to offer additional transportation assistance options to help our customer as needed while the repairs are completed. We apologize for any inconvenience this situation may have caused our customer. We will continue to remain in contact with our customer through the completion of her repairs and any offered resolution. Additionally, as a goodwill gesture, we have applied a one payment credit to our customer’s account totaling $240.22.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at (800) 965-8043. Thank you,  Danielle C.Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do acknowledge receiving a call from Drive Time but I was unable to discuss the matter during that time due to being at work and when I get off the office is closed. I never received a letter via mail at my mailing address. I do appreciate you responding to this matter.
Regards,
[redacted]

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 27, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he...

purchased a 2008 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment for your reference. In October 2014, DriveTime temporarily ceased and purged all credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. On March 13, 2015, our customer’s loan was paid in full. In April 2015, we completed the necessary updates with Experian and Equifax and reporting continued. We were continuing to work diligently to reestablish reporting with Transunion. On June 27, 2015, our customer contacted DriveTime inquiring why there was an open loan for their vehicle with a principal balance of $4,494.00. On June 29, 2015, we contacted our customer and informed him that Experian and Equifax were reflecting correctly in regards to his credit reporting and Transunion has not been updated since 2014. We informed our customer that we would not be able to update with Transunion until we reestablish reporting. Later that day, we emailed a credit rating letter to our customer. This credit rating letter can be provided to potential creditors. We strongly encourage our customer to keep a copy for his records. Attached is the credit rating letter for your reference. At this time, we have reestablished reporting with Transunion. DriveTime is continuing to work diligently to reestablish all credit reporting on our customer’s account; however, it can take up to 30-60 days for customers to be able to see it reflected on their credit reporting.If in the future our customer should require further documentation of his loan, we would be happy to make additional credit rating letters available. We apologize for any inconvenience or confusion this matter may have caused. As a good-will gesture, DriveTime has sent our customer a $25.00 American Express gift card to the address listed on file. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]. DriveTime Customer Relations Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support.  DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.On April 2, 2014, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when she leased a 2007 Chevrolet Trailblazer. Included you will find the Motor Vehicle Periodic Renewal Lease for your reference.  At time of lease, our customer agreed to make 64 bi-weekly payments of $234.30 beginning April 14, 2014. Our customer elected to take advantage of the Auto Pay service, allowing her payments to be withdrawn automatically from her bank account. With the Auto Pay service, our customer’s accounts receive a $12 credit for each reoccurring payment made in this manner. Our customer’s normal payment is $234.30, however with the $12 credit, the total amount due is $222.30.On May 12, 2014, our customers payments increased to an amount of $235.39 due bi-weekly. The reason for this increase was a tax adjustment charged by the county in which she resides. Our customer bi-weekly payment increased by $1.09 while the Auto Pay deduction remained constant. On page 3, under section “Registration, Parking Tickets and Taxes” in the Motor Vehicle Periodic Renewal Lease it states:“You must pay when due or reimburse us if we pay for all government charges, fees and taxes (other than our income taxes) whether assessed on you, us, or the Vehicle… You must pay personal property taxes, or similar taxes assessed on the vehicle, whether you are billed for them by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your periodic payment.”Since our customer’s bi-weekly payment increased by $1.09 per bi-weekly installment and the amount deducted from the Auto Pay service remained constant, our customer’s account became delinquent. We have attached a copy of our customer’s payment ledger for your reference. DriveTime has attempted to contact our customer multiple times in order to reach an amicable resolution. We encourage our customer to contact our Customer Relations Department at ###-###-####.  As goodwill gesture, we have credited our customer’s account $25.79 to waive the current delinquency balance of the account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted] *. DriveTimeCustomer Relations

October 30, 2015   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint # [redacted]   To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.   On July 18, 2015, our customer’s first lease payment of $339.18 came due. On the same day, DriveTime received two electronic payments: one for $215.43 and the other for $123.75. At that time, both payments were pending finalization.   On July 20, 2015, our customer contacted DriveTime and inquired into why her payments still were showing as pending. We advised our customer that some financial institutions could take up to five business days to complete the payment process. We encouraged our customer to contact DriveTime in a few days to ensure the payment had processed in full.   On July 23, 2015, our customer’s payment of $215.43 was reversed. DriveTime attempted to contact our customer, but we were unable to reach her.   On July 29, 2015, our customer returned DriveTime’s calls in regard to her account delinquency. Our customer advised her bank statement reflected that the payment for $123.75 had been processed. We informed our customer that the payment was still reflecting as pending in our system. Our customer advised she would pay the $215.43 that had been reversed on July 23, 2015.   On July 31, 2015, a payment of $555.00 was applied to our customer’s lease account. Due to the way our payments are applied, the $555.00 was allocated to our customer’s side note first. Her account was then reflecting as paid ahead by $215.82. However, after receiving the payment of $555.00, the previously pending payment of $123.75 made on July 18, 2015 was reversed. This brought the account to be paid ahead by only $92.07.   On August 1, 2015, our customer’s next payment of $215.43 came due. With the paid ahead amount of $92.07, $123.36 was still due toward her payment.   On August 7, 2015, our customer contacted DriveTime regarding the delinquency on her account. We advised our customer that the payment of $123.75 had been reversed and her account was currently $123.36 delinquent.   On August 15, 2015, another payment of $215.43 came due. Later that day, our customer contacted DriveTime to clarify the current amount due. DriveTime once again explained the payment reversal and informed her of the current delinquency amount of $338.79. Our customer advised she understood and paid the delinquent amount, bringing her account current. DriveTime processed the payment and advised our customer she would owe one more side note in conjunction with her next payment.   On August 29, 2015, our customer’s next lease payment of $339.18 came due. No payment was received.   On September 1, 2015, our customer contacted DriveTime in regard to her past due balance. Our customer was mistakenly advised she owed $215.43, when in fact she owed $339.18. Our customer arranged to pay the requested $215.43.   On September 12, 2015, another periodic payment of $215.43 came due. Along with the unpaid side note payment that had come due on August 29, 2015, a total amount of $337.40 was due to our customer’s account.   On September 17, 2015, our customer made a payment of $216.00. She contacted DriveTime to ensure the payment had processed and was advised that it had.   On September 24, 2015, DriveTime recovered the vehicle due to the delinquency still owed toward our customer’s side note. On the same day, our customer contacted DriveTime to dispute the recovery of the vehicle. Our customer advised she had been informed that she had paid off her side note contract. Our customer sent in bank statements showing the payments from July. After further review, DriveTime advised our customer that the delinquency was not related to the reversed payment in July. We advised our customer the delinquency was from the final side note payment due August 29, 2015.   On September 30, 2015, DriveTime submitted a request to credit $300.00 to our customer’s lease account to compensate for her hardship. We are also mailed our customer a $100.00 American Express gift card for the confusion surrounding the handling of her payments.   On October 1, 2015, the $300.00 credit posted to our customer’s lease account. $175.00 of the credit was applied toward her recovery fees, and the remaining $125.00 was applied toward her periodic payments. As of October 30, 2015, our customer’s account is current.   We apologize for any confusion of inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.   Sincerely,   [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address these concerns.
At this time, we are unable to accommodate our customer’s request to release her from the vehicle contract and refund the money put into the loan.
On September 10, 2014, there was an inspector sent out to address the rust concern on the vehicle to see if it was a safety issue.
The inspector found the following:
- All four of the brake calipers and bolts were rusted.
- The front rotors were rusted and the back rotors were rusted to the hub bearing.
- The control arms on the rear suspension were rusted.
- Indicated it looks like there are new brake lines under the vehicle.
The inspector’s opinion for the cause of damage:
- Rusted calipers and rotors
Due to these findings and our customer being in the first 30 days of her loan, [redacted], the vehicle service provider, made an exception to cover the repairs affected by the rust. The repairs included the front rotors, back rotors, and all four brake pads.
On September 16, 2014, the repair facility that completed the work above, called into [redacted] stating the trim on the column was loose. The repair facility tightened it at no cost.
Our customer is stating there was prior water damage to the vehicle, causing the rust issue. We provided our customer with the [redacted] that was clear of any water damage.
In addition, page two (2) of the Buyers Guide document, which our customer signed at the time of purchase provides a list of some major defects that may occur in used motor vehicles, under section "Frame & Body" it states:
"…Frame-cracks, corrective welds, or rusted through."
If any further issues come up with the vehicle, we encourage our customer to contact [redacted] to file a claim.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. 
Sincerely,
DriveTime
Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a 2007 Nissan Quest. All lease vehicles...

come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty contract for your reference.  On February 2, 2015, we contacted our customer and are working towards an amicable resolution. Once the vehicle is diagnosed, we can review for possible assistance. At this time, we are assisting our customer with a rental vehicle while the customer’s vehicle is being diagnosed. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Concern: ·         Our customer states he has had mechanical issues with the vehicle throughout the life of his loan ·         Our customer states DT held off on repairing the vehicle until the limited warranty expired ...

·         Our customer states the current engine failure was caused by a lack of maintenance on the vehicle before he purchased it Desired Resolution: ·         After review of our customer’s estimate, DriveTime has offered a 25/75 split, in which we would pay 25% of the repair costs, and our customer would be responsible for the remaining 75% ·         We offered our customer six payment deferments, should he pay for his portion of the repairs ·         Our customer declined this assistance and advised he would continue to pursue the matter

December 12, 2016   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. DriveTime had provided our customer with a credit of $25.00 towards her principal balance as a gesture of goodwill. This credit was not provided as a resolution of her concerns. At this time, DriveTime has received invoices for our customer’s repairs. The invoices that we received did not show as a paid receipt. On December 9, 2016, DriveTime spoke with our customer and informed her that we would need a paid receipt in order to review further for an amicable resolution. DriveTime will be reviewing our customer’s paid receipts once we receive them. We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].   Sincerely,   Jeremy R. Customer Relations Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On July 1, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2009 Dodge Avenger. Included you will find the Closed End Motor Vehicle...

contract for your reference. On September 16, 2014, we contacted our customer and came to an amicable resolution. DriveTime agreed to refund the repossession fees. We apologize for any inconvenience this may have caused. As a goodwill gesture, DriveTime has also credited our customer’s account $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

For full response, please see attached. On September 27, 2017, we contacted our customer to discuss the concerns of her complaint. We explained our customer’s vehicle has been towed back to the INRF and the repairs to the turbo charger are expected to be completed by September 28, 2017. We...

explained once the repairs are finished, we would have the vehicle towed back to the OEM to confirm completion at no cost to our customer. At this time, any recalls would also be able to be performed by the OEM. As a gesture of goodwill, we also offered to pay for the daily rate of a rental vehicle for our customer while the repairs are performed. Our customer expressed satisfaction with the outcome and the call was concluded on amicable terms. On October 2, 2017, we were able to confirm our customer’s vehicle had successfully been transported to the OEM. They have since confirmed the repairs to the turbo charger have been fully completed and the recalls would be completed by October 3, 2017. As a contracted vendor for DriveTime, we take complaints against third party repair facilities very seriously. We have internally addressed the issues with the repair facility and sent a $50.00 gift card to our customer’s home address.  We will continue to remain in contact with our customer to ensure all which has been promised is executed in a timely manner.

Re: Complaint # [redacted]Dear Ms. Mullens,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Toyota...

Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference.On June 6, 2015, a payment of $225.18 became due on our customer’s account. We contacted our customer on June 9, 2015 in regards to the payment being past due. Our customer advised us that she did not have the funds available but would be able to make her payment on June 20, 2015. We noted a promise to pay on her account for June 20th in the amount of $225.18.On June 9, 2015, A few hours following the previous conversation, our customer called DriveTime regarding a payment being drafted. She informed us that she received an email stating a payment was withdrawn from her bank account. We requested documented proof of the drafted payment as DriveTime’s records did not reflect this information.As of June 16, 2015, there is still no reflection of this payment being posted to her loan. If this payment was drafted from our customers account we encourage her to provide DriveTime with documentation so that we may look into this matter further.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to address her concerns.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

On August 23, 2017, DriveTime contacted our customer and began working toward an amicable resolution. We encouraged her to take the vehicle to an INRF for further diagnosis and to have a claim initiated with SilverRock. We advised that once a claim was on file, we would review options to assist....

  On August 24, 2017, an INRF initiated a claim with SilverRock for a full engine replacement. These repairs were approved under the terms of the VSC. We contacted our customer and advised her of the rental reimbursement terms for the SilverRock VSC: up to $25.99 a day for every 8 hours of approved labor time, up to 5 days. As a gesture of goodwill we advised we would provide rental reimbursement for a total of 8 days, from August 24 to August 31, 2017, to ensure she had transportation assistance for the entirety of the repair period. Our customer demonstrated satisfaction with this assistance, and we ended our correspondence on amicable terms.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 4, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2011 Chevrolet Impala. Included you will find the Closed End...

Motor Vehicle Lease Contract for your reference.At the time of lease, our customers agreed to make periodic payments of $241.95. The first payment was due on April 21, 2015, followed by 64 periodic payments of $241.95 due every other Tuesday. In addition, by signing and reviewing the included Simple Interest Retail Installment Contract, our customer agreed to finance $348.70 of the money due at lease signing. This agreement was to be paid back in the form of three bi-weekly payments of $87.18 and one final payment of $87.16 beginning on April 21, 2015.Our customer reviewed and signed the Return Anytime Lease document prior to leasing the vehicle. On page 3, Subtitle "Default, Repossession, and Other Remedies," it states:"The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it."For the next four weeks our customer made payments, many of which were reversed. During this time, our customer requested an extension to pay on her first payment, which we were unable to make available to her. Also during this time, we informed her that it could take one to three days for payments to post and explained she would be responsible if payments were reversed. We reminded our customer of the zero day grace period.On May 14, 2015, our customer contacted DriveTime about making a payment of $429.34. We informed our customer that with her intended payment of $429.34 the account would be current. We reminded our customer that if funds are returned she would be responsible for payment.Between May 14th and May 17th of 2015, our customer submitted two payments to her account. The first payment was made in the amount of $429.34 and the second payment was for $129. This caused our customers account to be paid ahead by $195.74.On May 19, 2015, a payment of $241.95 became due on our customer’s account and the previous payment of $429.34 was reversed. Our customer’s account was now past due by $475.55.Between May 22nd and June 1st of 2015, our customer submitted two payments to her account. The first payment was in the amount of $629.45 and the second payment was for $750. This paid the account ahead by $903.90.On June 1, 2015, the previous payment of $629.45 was reversed. On June 2, a payment of $241.95 became due on our customer’s account. On June 5, 2015, our customer’s previous payment of $750 was reversed causing the account to be $717.50 past due. On June 8, 2015, as a result of default, our customers account was placed as out for recovery.On June 9, 2015, our customer contacted DriveTime about payments that were made to her account. We requested our customer to send statements showing the payments submitted to DriveTime for review. We informed our customer that she would need to pay her past due amount in order to cease recovery activity.On June 10, 2015, the vehicle was recovered for default. Please refer to page 3 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies."If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…"At this time we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 17, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to address her concerns.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Awaiting reimbursement on the rental vehicle - I have submitted one of the two receipts for this. The vehicle can be brought to the transmission shop once the reimbursement is complete - as expressed to Carlos at Drivetime I don't have the funds to continue to rent a vehicle AND make payments on my loan when these issues should have been resolved long before the car was even listed for sale. The lack of concern for safety or financial obligation is saddening to me. The lack of replacement of a vehicle with safety issues is upsetting.

December 30, 2015   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]
* To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our non-customer’s concerns. On October 21st,...

2015, customer cancelled her layaway agreement. At the time of layaway, the customer used a credit card to place the vehicle on layaway. When a layaway deposit made by credit card is cancelled, the customer is to return to the dealership so the refund may be applied back to the same card.  Our customer had advised the dealership she no longer had that card, therefore, dealership personnel was to have submitted a check request. Due to unforeseen circumstances, the check request submitted by the dealership was delayed. At this time, the dealership had confirmed the customer’s check in the amount of $75.00 is ready for pick up. On December 29, 2015, we contacted our customer to address her concerns. She was advised that the check was, in fact, at the dealership ready for pick up and that as a gesture of goodwill, we would be sending a $25.00 gift card to her confirmed mailing address. At this time, we able to accommodate our customer’s request. We apologized for any inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.   Sincerely, Corina C. DriveTime Customer Relations     Tell us why here...

I reject their offer because this is a COVERED repair. They have never sent any written estimation as to why they denied a covered repair. It's beyond reprehensible what DriveTime is doing. I shouldn't be paying anything on a covered repair. They (DriveTime and Aeverex) feel they can deny any and all claims as they see fit. There are no che ks and balances so they are free to govern their own decisions. The non-covered part these people are talking about is a thermostat housing that was repaired in competent form by a qualified mechanic. It was subsequently driven wirhout issue for weeks up until this incident. The shop that my vehicle has been at for over two months has agreed that the housing had NOTHING to do with the engine failure. I've called their "Customer Relations" only to get the same programmed response time and again. Since they are unable to use common sense my only course of action is seeking legal counsel. To tell someone that "we can roll you into a new vehicle or you can pay for repairs to your current" is ridiculous. Their attachments only confirm this as a covered repair. On top of this I was paying on this vehicle while still unable to use it. But somehow they feel the best solution is to continue in a business relationship with a company I would prefer never to have dealt with. Their "take it or leave it" attitude doesn't work and nobody would accept those terms. They don't supply anything they said to me in writing because they know they're dead wrong. And if they are unwilling to fix this vehicle that is under warranty then we'll have this matter litigated in a court of law.