DriveTime

December 7, 2015[redacted]Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Complaint # 1[redacted]Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate
the opportunity to address our customer’s concerns.On August 12, 2015, our customer entered into a...

Simple Interest
Retail Installment Contract with DriveTime when he purchased a 2013 Ford Focus.
Attached you will find the Simple Interest Retail Installment Contract for your
reference. On November 12, 2015, our customer contacted DriveTime to advise
that the title and registration paperwork that was sent to his local Department
of Motor Vehicles for the vehicle had been rejected. DriveTime advised our
customer that we would research the matter as to why the paperwork had been
rejected. On November 13, 2015, DriveTime informed our customer that the
title for the vehicle could not be notarized because of a new Power of Attorney
form in the state of Colorado that needed to be signed by our customer to
finish the registration process. On that day, our customer returned to a
DriveTime dealership to sign the new Power of Attorney. DriveTime sent this
updated documentation to our third party vendor to complete the registration
process. In that state of Colorado, DriveTime utilizes a third party vendor
to complete the tiling and registration for our vehicles after sale. DriveTime
provides all the proper documentation to the third party vendor, whom in
return, are able to work with the Colorado Department of Motor Vehicles to
complete the registration process. On November 18, 2015, our customer contacted DriveTime to advise
that he had not yet received the permanent registration tags for the vehicle.
DriveTime apologized for the delay and advised the documentation had been sent
to the third party vendor and is being processed currently. As a good will
gesture, DriveTime sent a $25.00 American Express Gift Card to our customer for
the delay. On December 3, 2015, our customer contacted DriveTime to advise he
had received the plates and registration for his vehicle. As a result, our
customer’s concern had been resolved. As an additional good-will gesture, DriveTime has applied a $25
credit towards our customer’s principal balance. We
apologize for any inconvenience and confusion this matter may have caused. Should
you have any questions or concerns, please contact us by calling us at
[redacted] Sincerely, Justin M. DriveTime Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 06, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2010 Jeep Patriot. All lease vehicles come with a Life of Lease...

Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty contract for your reference.At the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states:"… Having driven it no more than 70 miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…"Attached you will find the Driver’s Seat Vehicle Return Agreement for your review.On May 07, 2015, our customer returned to the dealership where he leased the vehicle at, to express concerns of a noise on the vehicle. Our customer was then referred to utilize the limited warranty agreement and take the vehicle to be diagnosed at an in network repair facility.Later that day, DriveTime offered to waive the $200 dollar restocking fee, as outlined on the Driver’s Seat Vehicle Return Agreement, if our customer contracted into another leasevehicle with DriveTime. Our customer declined our offer and proceeded to terminate his Closed End Motor Vehicle Lease Contract with DriveTime.Our customer paid $1,045 to enter the Closed End Motor Vehicle Lease Contract with DriveTime. DriveTime retained the $200 restocking fee and $135 in over mileage fees from our customer’s down payment. DriveTime refunded $510 to our customer’s credit card at the dealership and will be refunding $210 via check, totaling $720.At this time, we are unable to accommodate our customer’s request to refund the full down payment. DriveTime attempted to make exceptions for our customer to remain in the Closed End Motor Lease Agreement, but our customer chose not to accept our offer.As a goodwill gesture, DriveTime will send an additional refund check of $45.00 to our customer for the miles he had to drive to return the vehicle to the dealership from his home.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,
[redacted].DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 2, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Volkswagen. Attached you will find the Simple...

Interest Retail Installment Contract for your reference. DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. We apologize for any inconvenience to our customer. The cease is due to required system enhancements. While going through the credit reporting enhancements there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased and purged to comply with the [redacted].  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. On March 19, 2015, we informed our customer about our system enhancements. We informed our customer we have begun to roll our updated credit reporting systems at this time. We emailed our customer a credit rating letter reflecting his payment history since initial purchase of his vehicle. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn December 13, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Honda CR-V. Attached you will find the Simple...

Interest Retail Installment Contract for your reference.At the time of sale, our customers agreed to make 147 bi-weekly payments of $226.50 and 1 final payment of $225.14, beginning January 10, 2015.On June 13, 2015, a payment of $226.50 became due on our customer’s account. On June 19, 2015, our customer called DriveTime’s Customer Service Department to request an extension on this past due payment. We advised her that she would not be eligible for a deferment as she was within the first 6 months of her loan.DriveTime has found that the first six months of payment is the most important in determining customer’s payment habits throughout the life of the loan. It is for this reason that DriveTime is unable to modify the original terms of payment within this time frame.On June 27, 2015 a second payment of $226.50 became due on our customer’s account. At this time our customer had accrued a past due balance of $453.00.On July 1, 2015, our customer contacted DriveTime Customer Service to request a payment deferment. We advised her that we were unable to proceed with a payment extension at that time. Our customer was ineligible for a payment deferment to suspend this past due balance on the grounds of not completing the first 6 months of payments.On July 8, 2015, our customer contacted DriveTime Customer Service in regards to a voicemail she received. We advised her she was still ineligible to receive thismodification to her account. Our customer advised us of her current financial hardship and made a payment arrangement to decrease her past due balance.On July 14, 2015, DriveTime’s Customer Relations Department reached out to our customer to discuss her concerns. We informed our customer that within the initial six months of a new loan we are unable to provide modification to the original terms of payment. We advised our customer that we would take her current financial hardship into consideration and review the situation further for possible assistance.We apologize for any confusion or inconvenience this matter may have caused. We are in contact with our customer and currently working towards an amicable resolution. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told, on July 3, 2014, by a member of the management team at Drive Time ([redacted]) that the title for this vehicle was ordered "about three weeks ago", then I'm told the title was just ordered (after I filed my complaint). I was told that the title "should arrive" by Friday, July, 18, 2014. I have given them three business days (Fri, Sat and Mon) and still nothing. I talked to the Manager ([redacted]) on Sat, July 12, 2014, because I had a problem with my account. He told me that he would check into the problem and call me back on Monday, July 14 and I never heard back from him. Throughout this entire process, other than my salesperson, ([redacted]) who I might add has been extremely professional and the Manager [redacted], (who was also extremely  professional) who works at the Drive Time [redacted], Texas location (talked to him when I couldn't get any direct answers from anyone at the [redacted] locale) this experience with Drive Time, [redacted], has been a nightmare. The vehicle should have never been sold to me without a Title and if the person/persons responsible for checking in inventory had followed protocol, I wouldn't be in this mess. If it was up to me, I would return the vehicle and buy one from the [redacted] location. Other than [redacted], I can't seem to trust anyone else (especially management) at the [redacted] locale.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 24, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a 2008 Chevrolet Cobalt. Attached you will find the Cancel Anytime Lease Contract for...

your reference. On November 13, 2014, our customer voluntarily returned her vehicle to terminate her lease contract. On November 18, 2014, our customer called in stating a payment of $192.66 was deducted from her bank account on November 15. Our customer’s account was setup on an automatic payment system that was not cancelled at the time of return. We advised our customer that we would send her a refund check for the amount withdrawn, contingent upon receiving a copy of the bank statement showing the payment had cleared. On November 20, 2014, we received the bank statement and advised our customer that a check for $215.66 would be mailed to her. This amount includes the $192.66 payment and the $23 overdraft fee incurred on her bank account. On November 26, 2014, we confirmed the check had been delivered to our customer’s residence via FedEx tracking system. Our Accounts Payable Department also verified the check had been cashed. On December 4, 2014, we got ahold of our customer’s husband, an authorized third party on the account, to discuss the matter. He advised they have received the check and everything has been taken care of. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

February 2, 2016 Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint #[redacted] To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. All DriveTime vehicles are thoroughly...

inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On October 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Jeep Patriot. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. On October 28, 2015, our customer contacted Aeverex with multiple vehicle concerns. Aeverex authorized the use of an out-of-network repair facility as an exception due to our customer’s low mileage at the time. On November 25, 2015, out-of-network repair facility filed a claim with Aeverex for the battery, an oil change, oil pan, rear upper control arm. As none of these items were covered under the Vehicle Service Contract, Aeverex denied the claim. Our customer contacted DriveTime for possible assistance. On November 30, 2015, the in network repair facility called Aeverex to add battery protection pads, oil pan bolts, sunroof assembly, and cross member. On December 3, 2015, our customer contacted DriveTime to discuss the repair concerns. At that time a Customer Relations agent advised that after review we would make a one-time exception to cover the repair of the cross member for $965.00. Our customer would be responsible for the remaining repairs. …CONTINUED IN FULL RESPONSE

July 30, 2014 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s...

concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

I do not accept this offer and Let me explain why.  in the letter sent to Drive time I stated that the settlement amount Drive time offered me it did not include the payments I made.  It did not even include the full amount of repairs I paid for during the seven months I had the car. ...

I read the response from and it was 5 pages of notes copied from my file.  I mean really look at this I had 5 pages of notes for a car I only had 7 months.  And, I paid $5146.35 including payments, repairs, deductibles, and towing and all they are trying to give me back is $3060.40?  Where is the rest of my money?  If Drive time is willing to take back my car and waive this loan off my Credit Report Why wont they give me the remainder of my money?  Drivetime has put me through hell these last 7 months.  And, I am not asking for anything I am not due.  This car had problems and will be fixed and sold again to the next consumer and they will try and pull this same bs again.  I wont $5146.35 refunded to me immediately.  I have proven and sent every receipt to show what I have paid Drive Time and I am owed exactly $5146.35.  Jeremy N[redacted] told me in his conversation We are gonna make it seem like this never happened.  Prove it!  When you say something like that to a consumer who has went through a living hell with one of your lemons then you need to do the right thing and give me my money back.  Because plain and simple: How can you make it seem as if it never happen and be left holding $2146.35 of my money?   I would like you to explain to me your reasoning for keeping the remainder of my money?  There is no way to explain all of the 5 pages repair after repair, breakdown after breakdown and the fact that I have been out of my car now for over a month.  My Response to the Settlement Offer and Jeremy N[redacted] of DrivetimeLetter sent concerning settlement offer

Please see the attached PDF for the full response In order for a proper assessment of coverage to be made, a repair facility must perform a diagnostic test to determine what repairs are needed. The repair facility would then need to contact Aeverex to file a repair claim. Once a repair facility files a claim with Aeverex regarding the repairs needed, Aeverex can assess if the repairs are covered under our customer’s Vehicle Service Contract. Likewise, some repair facilities will not immediately know the cause of the concerns that arise. This is because some mechanical concerns can be caused by a number of different issues. Since our correspondence on September 14, our customer has elected not to return to the OEM to have the approved repairs completed and an electrical diagnosis. On September 19, 2016, we spoke with our customer to address his concerns. We encouraged him to return to the OEM for further diagnosis of the vehicle and for a claim to be filed with Aeverex. In addition, we advised that we would request an itemized estimate from Aeverex for any non-covered components for review, and the option for possible assistance. As our customer is adamant that the OEM is aware of the electrical issues and has not reported them to Aeverex, DriveTime has taken the initiative to request for Aeverex to contact the OEM regarding the specifics of our customer’s electrical concerns. To DriveTime’s knowledge, all mechanical issues demonstrated by the vehicle and diagnosed by the repair facility have been approved by Aeverex. Should the OEM determine that the vehicle has severe electrical issues as our customer stated in his complaint, DriveTime is willing to re-assess any assistance available once a claim is filed with Aeverex. At this time, a repair facility has not confirmed nor indicated additional repair concerns.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At the time of sale, our customer signed and dated the attached Customer Delivery Checklist. Page one of the Customer Delivery Checklist under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle. While the interior, exterior, and paint condition of this vehicle meet DriveTime standards, any pre-owed vehicle may have minor cosmetic issues. We do not make cosmetic repairs. We also do not repair after sale damage such as body, tire, glass, or road hazard damage. Please insure you are comfortable with the condition of the vehicle prior to purchasing." On March 26, 2015, we spoke to our customer regarding the cosmetic issues on the vehicle. We requested our customer provided us with pictures and estimate to review to possible assistance. On April 3, 2015, we received the attached estimate from our customer to fix cosmetic issues on the vehicle for a total of $1,873.18. On April 6, 2015, we spoke to our customer and informed him that DriveTime would not be covering the cosmetic work to repaint the hood of the vehicle. We offered our customer the option to exchange vehicles. Our customer declined our offer and advised he would be obtaining an attorney. At this time, we have the following resolution for our customer: 1) The option to exchange vehicles. We encourage our customer to contact us, if he chooses to take advantage of this offer. This offer is good until April 30, 2015. 2) A Full Settlement and Release of Claims (required to sign): DriveTime agrees to: - Waive deficiency balance of $19,886.74 - Delete trade line from all three (3) major Credit Bureau reporting agencies - Payment/reimbursement to our customer in the amount of $800.00 In exchange, Customers agrees to: - Release possession of vehicle to DriveTime We encourage our customer to contact us at ###-###-####, if he chooses to take advantage of one these offers. These offers are good until April 30, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not acceptable $25 for 4 1/2 months of headache being pulled over 3 times. Being lies to repeatedly by drivetime in mechanicsville ,va. It's now been 13 days since customer relations said they would have an answer and have my plates to me. I want the last 3 months of my payments which equals $1461.00 credit to my account. I am a mitary spouse and cannot get on base thus asking a friend for theist 4 months this has been a huge inconvenience. I feel this amount is small considering the constant lying and rudeness of this company. Best regards[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Ford Focus. Attached you will find the Simple...

Interest Retail Installment Contract for your reference.We have made several unsuccessful attempts to contact our customer. On February 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact DriveTime at ###-###-####, to address his concerns.We have also reviewed our customers account and have found the following:- On June 11, 2014, DriveTime received notice that our customer’s vehicle was impounded. This impound was due to his girlfriend parking on a private property. Our customer was responsible to pay $2,154 to redeem his vehicle. This redemption fee equated from the impound company charges along with DriveTime’s recovery fees. Our customer paid the amount required and redeemed his vehicle.- The most recent impound from the police occurred on December 19, 2015, with our customer’s girlfriend who has had possession of the vehicle in another state.- Due to an arrest, our customer and DriveTime were not notified that the vehicle had been impounded. Therefore, up until February 2015, our customer was stating that the vehicle had been stolen or lost and wanted us to locate it. We advised our customer that if he provides a police report we could send the GPS location of the vehicle to the police.- Once the vehicle was located at an impound lot, DriveTime recovered it to prevent further storage fees. Our customer is responsible to pay $1,842.87 to redeem his vehicle. The redemption deadline is February 21, 2015.Our customer is stating DriveTime turned off the GPS tracking device to run a $2,000 bill as ransom. Our customer has the Skylink service to log-on and locate the vehicle at anytime. If our customers want DriveTime to locate the vehicle, a police report is needed and that location would then be sent to the police. The impounds and charges that occurred over the past year were valid and arose due to a third party having possession of the vehicle. Our customer is still responsible for the account balance regardless of any agreements made with a third party to take possession of the vehicle and payments. We are unable to accommodate our customer’s request to refund the amount he has paid into the loan due to the issues stemming from domestic matters.As a goodwill gesture, DriveTime has mailed a $25 American Express to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 20, 2016Revdex.com Ph. ([redacted]Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to re- address our customer’s concerns.On May 12, 2016, an in-network repair facility initiated a claim with Aeverex for an engine replacement.That same day, we offered two options to our customer. The first option, we would take back the vehicle and refund the $700 down payment. The second option, we would approve the engine replacement and offer rental reimbursement at $25.99 per day up to a max of 5 days. We informed her that if the engine replacement goes beyond the 5 days, we would review for an extension of the reimbursement period. Our customer expressed satisfaction with our second option. We will continue our correspondence until the engine replacement is completed and back in our customer’s possession.We apologize for any confusion or inconvenience this matter may have caused.We thank the Revdex.com’s Office for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at 800-965-8043.Sincerely, Carlos S.Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and...

review each of the following documents prior to purchasing:Buyer’s GuideRetail Purchase AgreementDriveTime’s DriveCare Limited WarrantyWhat You Need To Know About Financing A Vehicle With DriveTimeSimple Interest Retail Installment ContractIncluded you will find a copy of the above-referenced documents for your review.DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following benefits:Multi-point inspection3 year/36,000 mile limited warrantyRental reimbursement up to $25.99 per calendar day + applicable tax, on warranty-covered repairsRoadside assistance, up to $75 per incidentGPS device providing anti-theft servicesIn addition, several factors can affect the value of a vehicle over time, including the vehicle’s condition, mileage, age, and history. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate her Simple Interest Retail Installment Contract. To participate in the Vehicle Return Program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review, which outlines the details of the Vehicle Return Program. On December 18, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Ford Escape. Our customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.   On January 22, 2015, our customer contacted Aeverex regarding her mechanical concerns. Aeverex informed our customer that the tire light, wipers, and sprouts were not covered under her Vehicle Service Contract. Our customer never took her vehicle into a repair facility to verify these concerns. Once a repair facility files a claim with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract.On April 14, 2015, our customer contacted DriveTime’s Customer Relations Department regarding her mechanical concerns mentioned on January 22, 2015. Our customer explained her wishes to return the vehicle and receive a refund of her down payment. We advised our customer that a refund of down payment would not be an option. We encouraged our customer to take the vehicle to a repair facility to be diagnosed and file a repair claim with Aeverex. Once a claim is filed with Aeverex, we have the proper information to review for possible assistance. Our customer declined this option and voluntarily returned her vehicle to the dealership later that day, April 14, 2015.On April 16, 2015, DriveTime mailed a Notice of Intent letter to our customer which informed her of her voluntary repossession and the options available to redeem her vehicle. On April 22, 2015, we reached out to our customer to speak with her about her concerns. We offered her the ability to redeem the vehicle. If our customer chose to redeem, and took the vehicle in to a repair facility, we could review any non-covered items for possible assistance. Our customer advised us that in order for her to accept this offer, she would require a lower monthly payment. At this time, we are unable to accommodate our customer’s request. If our customer chooses to redeem her vehicle, DriveTime is offering to cover our customer’s diagnostic fees for her next repair facility visit.  We encourage our customer to contact our Customer Relations Department at ###-###-####. This offer is good until May 8, 2015.     As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 15, 2014
[redacted]
Revdex.com
[redacted]
[redacted]
Re: Complaint # [redacted]
Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 23,...

2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find the Simple Interest Retail Installment Contract for your reference.
On June 25, 2014, our customer informed us her vehicle had been involved in an accident and was deemed a total loss by her insurance company.
Our customer’s insurance company has relinquished a check for the fair market value of her vehicle in exchange for the vehicle’s title. After the check was applied, the remaining balance of our customer’s loan was $2,391.37.
On July 8, DriveTime contacted our customer to address her concerns. We informed her as a one-time courtesy, DriveTime would delete trade-line reporting to the three (3) major credit agencies. Drivetime also waived the delinquency balance of $2,391.37. Our customer agrees this course of action adequately addresses her issues, and we have come to an amicable resolution. Our customer was emailed the necessary documents, which detail the steps DriveTime has taken in regards to her credit reporting.
As a goodwill gesture, DriveTime has mailed our customer a $25 [redacted] gift card to her address on file.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations