Dropbox

Complaint: [redacted] I am rejecting this response because: The response stated that their customer support team already took care of my complaint They did not The reason I filed the complaint with the Revdex.com is because I could not get a satisfactory response from DropBox They still have not given me a satisfactory response Sincerely, [redacted] ***

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with themI found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request, and processed the refund alreadyIf you have have further questions or concerns, please reply directly to that message.Thank you for taking the time to reach out to us and the Revdex.com Regards,***

Hi there,My name is [redacted] I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] Dropbox Customer Experience Specialist

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request, providing a full refund and cancelling your subscriptionIf you have have further questions or concerns, please reply directly to that message Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Thanks for writing in and bringing this request to our attentionWe deeply value our customers and take these issues very seriously We have contacted the user directly and will discuss this issue with them Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) It's becoz they are not willing to refund me the charges and insist saying they renew the plan automaticallyI see this is a dishonest business as it doesn't make sense that I didn't click the automatic renew button and didn't use the service for that months but they can still charge me Frankly, this is obviously a trap to many peopleIf I wanna extent the services or need the services for a longer period, I will do it by my myself or buying a longer period of package at startAnd I trusted Dropbox so that I uploaded my credit card details but I don't see they are doing honest businessI do hope that there are not more victims like me and I truely believe that Revdex.com is they best place to change this poor business practice

Complaint: [redacted] I am rejecting this response because:that was nothing They took OVER A YEAR to respond to my complaint And in his response he says he sent me a message to dropbox? Well, that just isn't true; I just checked, I have no notifications or messages in my DropBox account and I have no emails regarding DropboxThis company stole money from me, then was not made available for customer service to fix the problem, then took well over a year to respond to a Revdex.com complaint, therefore, whatever it is, I reject it Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Hello [redacted] , I apologize for any confusion this process has caused, however, I have responded to every support ticket that you have submitted and had not received a direct response from you which contained the billing information that I had requestedI have requested that you resubmit this information so that I may look further into the charges associated with your Dropbox Pro subscriptions If you are not willing to provide this information, you can also manually cancel your Dropbox Pro subscriptions by signing in to the accounts in question and downgrading the account from the following https://www.dropbox.com/downgrade Please let me know if there's anything else I can assist you withYou can contact us at [redacted] @dropbox.com Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted the information he has asked for at least timesI have asked for a phone number so I can verbally give him the information which he will not provide Y [redacted] Final Business Response / [redacted] (4000, 10, 2015/08/17) */ Hi [redacted] , Thanks for your response! Unfortunately, we are not equipped to provide phone support at this timeI apologize for any inconvenience this may cause Additionally, as it happens, we have not received a response from you which contains the requested information required to verify the payments associated with your Dropbox accountsTherefore, in order to proceed, you will just need to resubmit the following information: Card type First six digits of the card Last four digits of the card Full name on the credit card charged Date of charge Amount charged Billing postal code You can contact us at [redacted] @dropbox.com or at the following https://www.dropbox.com/support Please let me know if you have any further questions Regards, [redacted] Final Consumer Response / [redacted] (3000, 13, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent the following information to GUY three times Card type First six digits of the card Last four digits of the card Full name on the credit card charged Date of charge Amount charged Billing postal code They just do not want to resolve this issueI am tired of repeating myselfIf he cannot call me by phone and take the info then I don't know what else to doI can provide EVERY email I have sent to him with the above information that they say they have not gottenHe sends me an email saying he has not gotten my info which I respond to with the info and he responds back to the same email saying he has not gotten my infoFrom the other complaints I have seen I take this as fraud and a way to take advantage of usLegal action should be taken against this company Y***

Complaint: [redacted] I am rejecting this response because: Hi ***, I've attached several screenshots that shows what happens when I try to contact them I've described them and listed a description below The chat is closed You have to click on the email link to email them, I did that and I asked for an update on my ticket number I submit the email and it takes me to another screen with no confirmation of the email Now, please keep in mind that I've let the business be well known that I did not wish to subscribe and I wanted it cancelled, and I wanted refunded in full They told me it was cancelled, it wasn't so I went in and cancelled it myself, and it was cancelled, but they've reactivated it! Billing still shows an active account It shows it will even be renewed on 5/18/2017!! Please do not let my case close until they have refunded my monies I want to continue my complaint and I will take this as far as necessary, even if I have to sue Dropbox for fraud I'm an IT admin for multiple law firms in my area and any one of them would love this case [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would prefer to maintain communication via Revdex.comI previously tried direct communication, not only did it not work but your staff member was pretty ill-manneredWe will continue to communicate via this means Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our team It appears from our records that you were billed for an annual Dropbox Plus subscription in October As explained by our agent, we do not currently offer paid plans less expensive than Dropbox Plus, however all Dropbox Basic accounts receive two free gigabytesWe were unable to provide a refund in this case, however have cancelled your subscription and you will not be billed further If you have have further questions or concerns, please reply directly to that message with our agent, and they will be glad to help you further Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request Please continue to work with our agent and respond to your open ticket with any additional questions you may have Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Though a member of our company has been in contact with Dropbox, Inc., the support they have provided has not been satisfactory We have received some clarity on why we were charged the amount we paid, but we still do not believe it is justifiable to charge our company for an entire year when we set up the initial trial to bill monthly I accept that we should pay Dropbox, Incfor one month of service, but charging us a full year is not acceptable Their policy for no refunds whatsoever is fraudulent and their customer support personnel are trained to not work with you in any way to handle monetary complaints Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received any response from the Dropbox agents that are working my case This leads me to believe that my case isn't being worked Please have them reach out directly to me via phone cal or email to discuss status and resolution I continued to believe that I was defrauded by Dropbox and that these are scam practices until proven otherwise or my money is refunded in full Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They have not resolved the problem Still just dancing around with no help I will contact them directly again They have all of my files and are well aware of our issue.Sincerely, [redacted]

Hi there,We received notice of the Revdex.com case that you filed.At this time, we see that the support ticket you opened with Dropbox has been reviewed and responded to by one of our Customer Experience specialistsPlease do not hesitate to reach out if you have any further questions or concerns by emailing us directly at [redacted] .com.Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist

Hi there, Thanks for your quick response As mentioned in our original response to your inquiry, we were able to locate the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted] Dropbox Customer Experience Specialist

Hi there,Thanks for your response!I see that one of our agents has reviewed and responded to your requestUnfortunately, our refund policies do not allow us to provide a refund in this casePlease do not hesitate to reach out with any future questions you may have.Regards, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamWe received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from the email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at [redacted] .Thanks for taking the time to reach out to the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist