Dropbox

Complaint: [redacted] The original complaint never appeared above I am rejecting this response because: Dropbox had no problem overcharging me for years for Dropbox Space that I never used....and now you can see from their response to you.......they actually said nothing to resolve the complaint My guess is they have abused other clients with overcharging Maybe a class action suit against the Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You have not provided a solutionNow you are stating that you have a policy on deleted accounts, in which you did not provide a copy of the policy to meCan Dropbox trace the last activity or events of the account belonging to my formerly used email? I want a copy of the history of events leading to the account being deleted Sincerely,Laverne Millar

The company has resolved this issueThank youSent from my iPhone

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Hi ***, Thanks for reaching out! I understand that your Dropbox account under [redacted] @gmail.com was on a $TB subscription to Dropbox Pro and you had requested to switch to the TB plan Additionally, you were instructed that you could cancel your current TB subscription before it renewed and then resubscribe to the TB plan Please note that the method to change your plan requires the user to wait until their current subscription period has ended before any changes will take effect, rather than the plans switching instantly However, our records show that per your request, you had received a full refund from our agent named [redacted] for the $yearly TB charge and your account was downgraded to our free Basic plan, and then you had successfully resubscribed to our $monthly TB Pro plan Please be aware that our Terms of Service state that Dropbox cannot provide refunds, however, in this case we were able to make an exception You can view the details of your transaction history at the following page in your account settings: https://www.dropbox.com/payments I hope this helps to clarifyPlease feel free to contact us directly at [redacted] @dropbox.com if you have any further questions regarding your account Regards, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply directly to this email Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been told many times that they would resolve issue but they never doit has been seven weeks Sincerely, [redacted]

Please close this complaintI have been issued a full refund from the business Thank you

Hi [redacted] Thanks for your response! It appears that you were able to resolve the issue working with our teamPlease feel free to reach out with any additional questions you may have Regards, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamWe received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from the email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at [redacted] .com.Thanks for taking the time to reach out to the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed, responded to your request, and refunded your accountIf you have have further questions or concerns, please reply directly to that message Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Hi [redacted] , Thanks for your message My name is [redacted] and I am a billing specialist for Dropbox I am unable to locate a support request that was written into Dropbox associated with your email address [redacted] @gmail.com Would you mind sending an email from the email address associated with your Dropbox account to [redacted] @dropbox.com or from the following https://www.dropbox.com/support Once you have done this, I will be happy to look further into your charge Thanks in advance for your response! Regards, ***

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] .com.Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist

Hi [redacted] Thank you for your response I reviewed your ticket and it appears that our team located your account and processed a refund for your subscription last week Please do not hesitate to reach out directly with any further questions you may have Regards, [redacted]

Hi there,My name is [redacted] I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] .com.Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] , Dropbox Customer Experience Specialist

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hi ***, Thanks for reaching out! I understand that you were charged after your trial for Dropbox for Business had expired and you're interested in cancelling your subscription It sounds like you've already contacted us via phone, however, if you could reach out to us using the email address that is associated with your Dropbox for Business account, I will be happy to look further into your charge You can contact us directly at [redacted] @dropbox.com or from the following https://www.dropbox.com/support Once we have received your email support request, I will be happy to review your charge Thanks for your response! Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */

Hi there,Thanks for your response!In order for us to help you further with your Revdex.com case, please reach out to us directly at [redacted] Our Customer Experience team will be happy to assist you.Thanks for taking the time to reach out to the Revdex.com.Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Hi [redacted] , Thanks for your feedback Our records show that on November 15th, 2015, you had written in a support request to Dropbox On November 16th, I had responded to your request and processed a full refund of $and cancelled your Dropbox Business subscription for your account under [redacted] @yahoo.com I hope this helps to clarifyPlease feel free to contact us again at [redacted] @dropbox.com if you have any further questions Regards, ***

Complaint: [redacted] I am rejecting this response because: ***, I read the response and I am unable to accept or reject the response My number on file as my complaint states is valid and has been for many yearsHowever, Dropbox is not abiding by their own policy and sending the code to the number on file to complete the two step verification process Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is clear that the business has not and will not attempt to resolve the issue so I request that you close the case but consider it "unresolved" Sincerely, [redacted] ***