Dropbox

Hi there, Thanks for your response! In order for us to help you further with your Revdex.com case, please continue to work with our Customer Experience team on the ticket that was openedOur agents will be able to provide you with the most accurate information associated with your ticket Regards, [redacted]

I continued to try and solve this problem after I submitted this complaint and I was finally successful Therefore, I would like to retract this complaint There is no need for you to continue working on it I sincerely thank you for your time [redacted] ***

Hi ***, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case and review with them I found the support ticket you opened with our team yesterday using the email address you provided the Revdex.com, however was not able to locate any previous requests to cancel your subscriptionI see that your request is currently be reviewed by our team and you should hear back shortly with additional informationAs our agent explained, we currently offer a minimum of three licenses for Business subscriptions, which is confirmed in the siprocess and why you were billed the $for an annual subscription both years Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The technical issue still persists and has not been resolved yet.Sincerely, [redacted]

Hi there, Thanks for your message At this time, your ticket has been reviewed by the Dropbox Customer Experience team and there are no additional actions that can be takenPlease do not hesitate to reach out to us with any future questions you may have Regards, [redacted]

Final Consumer Response / [redacted] (2000, 6, 2015/06/11) */ On 6/9/Dropbox has issued full refund for inapropriate charge against my credit card accountPlease consider my issue with this business to be resolvedThanks a lot for your support!

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Hi [redacted] , I'm sorry to hear that you are having issues recovering deleted files from your Dropbox folder We would be happy to look further into your issue and see if we're able to recover any accessible files from our serversHowever, please be aware that files are only recoverable for days after they have been deleted If you could please contact us at [redacted] @dropbox.com or at the following https://www.dropbox.com/support Once you have done this, we will be happy to assist you further Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already done what they are suggestingThis is how I have the information for this claimWe have emailed back and forth and when I asked them for specific proof of their claim their emails stoppedSo no they have not responded appropriately to this claim

Hi there, We received notice of the Revdex.com case that you filed At this time, we see that the support ticket you opened with Dropbox is being reviewed and responded to by one of our Customer Experience specialistsPlease do not hesitate to reach out if you have any further questions or concerns by responding directly to the ticket that you opened with us Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted] , Dropbox Customer Experience Specialist