Dropbox

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] Dropbox Customer Experience Specialist

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please feel free to reach out to us at [redacted] Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Hi there,My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your requestIf you have have further questions or concerns, please reply to that request or contact us again at [redacted] Thank you for taking the time to reach out to us and the Revdex.com.Regards, [redacted] Customer Experience Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution with the funds that were inappropriately taken from my account have been put back inI did contact the Revdex.com, my banking institution as well as DropboxFrom that and them expediting my funds to be out back into my checking account the issue has been handled.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I reached out to the support team already when this issue first arose They refused to acknowledge the issue and refused to give me a refund Drop Box support has all the relevant information to correct my concern Instead of refunding my money, they have decided to try to explain their policy in further detail That will not change my perspective on how DropBox is misleading customers Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Thanks for writing in and bringing this request to our attentionWe deeply value our customers and take these issues very seriously We have contacted the user directly and will discuss this issue with them Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) This is the response I have receivedAccording to them, I will not be receiving any refund at allI cannot accept this response since I have a product which I have not used and do not need and cannot affordAlthough their customer support is polite, they are very uncooperativeTo an enormous company like Dropbox, my $ is insignificant compared to the income they makeAdditionally, it would cost them almost dollars to discontinue my accountThere are no shipping fees, or restocking costs, it is simply a few clicks of a button to cancel my subscriptionI would expect them to be more accommodating and have better customer service "Due to the policies outlined in our Terms of Service, we're unable to provide a full or prorated refund for your purchase Our records show that on 10-04-2015, your account under [redacted] @gmail.com was signed up for a yearly subscription to Dropbox Business with a day free trial period that expired on 11-04- Please be aware that when you signed up for your Dropbox Business subscription, you entered your credit card information and agreed to the Dropbox Business Agreement and Terms The Agreement states that "If customer's account is set to auto renewal or is in a trial period, Dropbox may automatically charge at the end of the trial or for the renewal, unless customer notifies Dropbox that customer wants to cancel or disable auto renewal Response (via email): "The Terms state that "You may cancel your Dropbox Paid Account at any time but you won't be issued a refund unless it's legally required." You can find our terms for billing by following the link below: https://www.dropbox.com/terms#pricing_terms You can view the Dropbox Business Agreement here: https://www.dropbox.com/business_agreement Your Dropbox subscription will remain active until your current subscription expires at the end of your billing period Your feedback has been submitted to the appropriate team and is being taken into consideration for potential product adjustments in the futureAt this time, however, we are not able to offer recompense for this situation We do appreciate your candid response to this change as it assists us with keeping a pulse on our user communityThank you for taking the time to reach out to us and the Revdex.com Please feel free to contact us with any further questions Regards, "

Complaint: [redacted] I am rejecting this response because: You have not fixed the issueEvery update is the same "someone is working on it", but there is no proof of progressThe longer it takes, the more likely the news will pick this up as a story for their consumer fraud report Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was fraudulently charged $on my credit card without a reasonable method of cancelling the service I made a valiant effort to cancel the service and after I initially thought I was able to do so, I noticed that Dropbox charged my card regardless This is fraud and unacceptable I will only accept a full refund of $from Dropbox before I accept their response or remove the complaint Revdex.com, please keep my complaint open until this is resolved in an acceptable method.Sincerely, [redacted] ***

Hi there, Thanks for your response! It appears that our team has reached out to you explaining our policy regarding deleted accountsPlease respond to the message sent directly to you by Dropbox if you have any further questionsOur Customer Experience team will be happy to assist you Thanks for taking the time to reach out to the Revdex.com Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance and to the vendor for being diligent is listening to my complaint and delivering the outcome I expected Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Dropbox, has failed to meet a compromise in this situation and has failed to efficiently explain why they deleted my account.Dropbox did not warn me, ask me and indicated that they would delete my accountAdditionally, I indicated that I would take all the necessary steps to properly identify myself as the legal and true owner of the account so that there would be no concerns of privacy or security issuesYet again, Dropbox has not responded to this statement nor attempted to work with the solution I have proposedDropbox has completely dodged this matter entirely and has not made any attempt to resolve the situation fairlyI would like the opportunity to identify myself and have my account restored so that I can remove my files and data and then appropriately close down my accountI do not wish to have any business with Dropbox in future as I have been emotionally damaged by this entire situation where I have to be begging and pleading to regain access to my filesAdditionally, I indicated before that there are files within my account that I could not replaceI am truly upset and hurt by this entire nightmare, I would like nothing better but to resolve it, regain access my files and have nothing to do with Dropbox Please let us review the last responses on the matter via Dropbox Support, It represents a true and accurate response of the failure to compromise or assist me Barry Friday at 16:(Dropbox Support June 30, 2017) Hi Laverne, Unfortunately, Dropbox does not re-enable deleted accounts for security and privacy reasonsDropbox is just like any other folder on your computer, however, so any files in the deleted account should still be present on any linked computersIf you'd like to create a new account, you can do so here: https://www.dropbox.com/register You can then upload your existing files to the new account by following the instructions in this help article: https://www.dropbox.com/help/ However, if you were previously a member of a Dropbox Business team, please let us know and we can investigate this further If you have any additional questions, please let me know Regards, Barry Laverne Millar Monday at 07: Barry, what the hell are you tellingYou deleted my account without my permissionThis is a complete breach of my privacy and my rightsI gave no such instruction to delete my account Additionally, I can verify that I am the owner of the account by re-scanning a hard copy of one of documents that I had on the account, just ask me to provide the a documentso you statement about security and privacy reasons can be dealt withI am the owner of the account and I can verify this If you wish I would even sign up for the business account just so that I can retrieve my filesJust ensure me that I would be able to get my files againIf I can get back my files I will create the business account right now This is an absolute breach of my rights, and my privacy and I will seek legal action against thisHow could you say that you deleted my account when I did not delete it, I gave no instruction for it to be deletedand I still used my accountAdditionally, YOU DELETED MY ACCOUNT WITHOUT EVEN WARNING MENot message was sent to me indicating your intention to delete my accountIf I had known I would have downloaded all of my files and ensured that it was backed up on a device, had I have known , all of this would not be happening I do not have my files downloaded as a folder on any other devicePlease let me know if my files could be retrieved by creating a business accountI will create the account I just need my files, there are files present in that account that I cannot replace, I need my files Laverne Laverne MillarMonday at 07: I discovered that I could not access my account within week of the last activityOn what basis was the justification made to delete my accountI was actively using my dropbox via accessing my files onlineIf you were going to delete it for what ever the reason I should have been duly notified, and for this I will seek legal actionI received no warning, and I gave no such instruction Barry Monday at 21:(Dropbox Support July 2017) As noted in the previous email, Dropbox does not re-enable deleted accounts for security and privacy reasonsDropbox is just like any other folder on your computer, however, so any files in the deleted account should still be present on any linked computers Thank you for your understanding Regards, Barry Laverne Millar Tuesday at 07: Barry, I do not have my Dropbox downloaded unto any other device or computerI said this to you yesterday in my trail of messagesI sold my home computer some months ago and I had to remove the folder and rely on the online accountI hoped to get another computer by August so that I could re-download the informationNevertheless, this does not negate the fact that Dropbox, without my permission and knowledge deleted my account, thus removing all of my files and informationWhat was the basis and justification for this action? You have provided no answer to thisThings happen you know, and it is very unreasonable for the Dropbox company to assume or believe that every user has his/her files stored and downloaded on a device or computerThis is a ludacris assumption and very unreasonable, impractical and unfair to the userYou cannot treat someones' data like this by making wild judgments and harsh swift actionsI should have been duly warned and informed before doing so, your company has absolutely failed to inform meAnd what exactly are your security and privacy reasonsPlease tell me about these reasons I need to know, you keep referring to it yet not explainingI already told you that I could verify who I am by providing you with informationI can swear on an affidavits, I can give you a copy of my ID card, you and your team can skype chat with me or fb chat what ever you like and look at my ID card and look at me in the video and verify that I am who I say that I amUsing the blanket statement "for security and privacy" reasons should not apply if I can verify who I am, you just need to indicate the process for proper verificationWhy is this so difficult to doYou have not referred me to your managerI need this situation resolved Regards, Barry Sincerely,Laverne Millar

***, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request, providing a full refund for your subscriptionIf you have have further questions or concerns, please reply directly to that message Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request If you have have further questions or concerns, please reply directly to this email Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Hi ***, Thank you for your feedback and sorry to hear the frustration caused by this issue I can see in your support ticket that our agent confirmed your refund, taking into consideration the date your first contacted usIt also seems that you didn't receive several of our previous support requests where we were asking you for further details in order to be able to locate your account Now that we're received the information, we've been able to cancel your subscription and process a refund Regarding the cancellation of your account itself, as mentioned by our agent, for Privacy and Security reasons, we aren't allowed to delete accounts ourselvesKindly refer to the link send in your support ticket and you'll be able to delete your account Thanks for taking the time to reach out to the Revdex.com.Regards,***

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our team and can see that it is currently being reviewedIf you have any further questions or concerns in the meantime, please reply directly to that ticket Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Hi [redacted] , Thanks for reaching out! If you have a question regarding billing from Dropbox, please submit a support request to [redacted] @dropbox.com or at the following https://www.dropbox.com/support Once you have done this, a support agent will be happy to review your issue Thanks! Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not a response Can you have them respond? Final Business Response / [redacted] (4000, 9, 2015/07/09) */ Hi [redacted] , Thanks for your response Our support team would be happy to review your charge for your Dropbox for Business subscription However, in order to assist you further, we will first need for you to submit a request to [redacted] @dropbox.com or at the following https://www.dropbox.com/support Once you have done this, we can look further into your charge and assist you further Thanks! Regards, ***

Hi there,My name [redacted] and I’m a specialist on the Dropbox Customer Experience teamWe received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from the email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at [redacted] .com.Thanks for taking the time to reach out to the Revdex.com.Regards, [redacted] Dropbox Customer Experience Specialist

Complaint: [redacted] I am rejecting this response because: This is the fourth ticket that I have placedI have sent additional information but am told that they can not find the charge even after I have provided VERA with my email associated with the account and the Paypal transaction number.Sincerely, [redacted]

Hi there, My name is [redacted] and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request, requesting additional information from regarding the chargeOur team will be able to cancel your account if you provide the information requestedIf you have have further questions or concerns, please reply directly to that message Thank you for taking the time to reach out to us and the Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was finally told by PayPal that they are holding the $for what reason I can not figure outThey were passing blame on my discover card that is out of the pictureSo what do I do now PayPal is not informing me when they will release funds Sincerely, [redacted]