Duluth Trading Company

To keep this short, I was "ordered" out of the Kennesaw Georgia store because I refused to wear a mask. I am an old guy with some underlying issues which prohibit my wearing a mask, and attempted to explain this to the angry young lady with blue hair. I also attempted to explain that they are not a "Private Business" as she continued to tell me, but a "Place of Public Accommodations" as defined in Title II. I continued to shop and as I was about to leave she said she had called the police so I waited to explain to the officer my issue. He did have the knowledge to tell her that the store could be sued for refusing my use of the retail. She didn't care, just wanted me out. The officer told me outside that this store has had many of these issues, and he wouldn't shop there. I was a customer way before they ever had a brick and mortar store in Georgia, never again!

This company has the slowest shipping I’ve ever seen. I had to exchange an item for a different size that was a Christmas gift. I just received an email saying the correct size just Shipped. It’s literally been 4 weeks! The quality seems good but slow customer service/shipping. Guess as long as your not in a hurry this place is fine.

Thank you for reaching out regarding this matter and we apologize for any frustration or inconvenience we may have caused.A check in the amount of $was mailed on 2/9/and another check in the amount of $was mailed out on 2/16/18.If there are any other questions or concerns please don't hesitate to reach out!Thank you!?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to me? However, I will keep track of all catalogs and mailings I receive? As stated before, I have been contacting Duluth Trading Company since February and have not been successful in getting the mailings to stop? I am skeptical since I have been told before that the mailings would stop and they obviously did not? This issue will be revisited should I receive more than one (1) catalog or mailing Regards, [redacted]

We are refunding the customer for the shipping and the return shipping cost.? Customers can only use one promotion and she got 20% off the jacket and we normally do not combine that with free shipping.? We will accommodate this time

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Our returns department processed:Returns processed a credit for of those items for a total of $($original purchase price x 4)There was a 5th shirt that was returned that was either not included in the return OR returns missed when processingOur Contact Center agent processed a credit for that item of $back to the Visa card used on the original purchaseCustomer requested an exchange for these items to receive new shirts of item ***The cost of these items is $eachOn the customers return form, he notes a current price of these at $24.50, but there is a price break in place for multiple quantities which would reduce that to $and we would honor that lower price on the new purchase? The total order for the new shirts is $of which there is a $exchange credit pending on that order so total due by credit card is $(The additional shirt was refunded to the customer Visa card and that is why it is not part of the credit that was processed towards the pending order)? Item in various colors size x ?" Quantity of 3, purchased 04/29/2013These items were not being exchanged for the same item number, so they were processed as a returnA refund of $($original price? x 3) = $minus the return label fee of $that the customer used to return the packageTotal refund issued to the Visa card on file was $157.51.? The customer is requesting other items to order with this returnAt the time the form was completed the sale price on item [redacted] was $59.50, currently that price is $64.50.We will honor the $price and his pending order for that purchase has been updated to reflect the $Total price of this for the pairs requested = $178.50He had an additional item of [redacted] @ $which the customer agrees is the current priceTotal order pending for payment is $? Summary of Credits and Balance Due: Refunded to Visa ending in = $176.21Holding on Account for new order of item [redacted] = $74.80? We need a credit card pay method for these pending orders: New order for items [redacted] and [redacted] = $213.00Exchange order for item [redacted] is $minus $= $40.20? ? Tell us why here

Thank you for bringing this matter to our attention!On 6/7/2018, Mr [redacted] ? spoke with a member of our Contact Center leadership team (***) who informed him that a refund check was printed and would be mailed out that day.? We believe this satisfied Mr [redacted] as it was noted that he left the conversation satisfied.? The refund check should arrive to the customer later this week.Thank you for your time!***

The customer can return these for a full refund They will need to pay for the shipping cost to return the itemsThanks,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I continue to receive emails from Duluth Trading Company On July 25, at 6:am I received an email from Duluth Trading Company titled "Summer Clearance Sale - New Deals For The Dog Days!" The reply address is [email protected] I received two more on July 24, one on July 22, one on July 21, one on July 19, etc...What ever boxes Duluth Trading Company has checked, there are more boxes to check before this complaint will be closedRegards, [redacted]

The original order shows delivered and signed by “***” (the customers last name) and the customer acknowledges receiving the replacement orderCustomer sent items back for a return (from the replacement order)We received a charge back from the Credit Card Company for the original orderAt this point the charge back has been completed and the customer does not have any funds dueTell us why here

We apologize for the inconvenience We have given the customer a $gift card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to me However, I will keep track of all catalogs and mailings I receive As stated before, I have been contacting Duluth Trading Company since February and have not been successful in getting the mailings to stop I am skeptical since I have been told before that the mailings would stop and they obviously did not This issue will be revisited should I receive more than one (1) catalog or mailing Regards, [redacted]

We talked to this customer in our call center We have clearance items that are at the sale price and others that are at the higher priceThat is why there is a range listed We do not just list the sale price but have the range ans at times the clearance items sell out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I continue to receive emails from Duluth Trading Company? On July 25, at 6:am I received an email from Duluth Trading Company titled "Summer Clearance Sale - New Deals For The Dog Days!"? The reply address is? [email protected]? I received two more on July 24, one on July 22, one on July 21, one on July 19, etc...What ever boxes Duluth Trading Company has checked, there are more boxes to check before this complaint will be closed.? Regards, [redacted]

The original order shows delivered and signed by “***” (the customers last name) and the customer acknowledges receiving the replacement orderCustomer sent items back for a return (from the replacement order)We? received a charge back from the Credit Card Company for the original orderAt this point the charge back has been completed and the customer does not have any funds dueTell us why here

On 7/our Customer Service Associate removed the customer from our mailing list and flagged the account as DO NOT RENT. The associate also emailed the customer with this information. We also confirmed that we did not share his name with anyone. We have honored all the customer's requests. [redacted]

I would be happy to talk with the customer if they would leave their contact information I do have other colors and would like to help the customer find a pair of pants that work for them.***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not quite satisfactory to me However, I will keep track of all catalogs and mailings I receive As stated before, I have been contacting Duluth Trading Company since February and have not been successful in getting the mailings to stop I am skeptical since I have been told before that the mailings would stop and they obviously did not This issue will be revisited should I receive more than one (1) catalog or mailing
Regards,
*** ***

We have passed on the concern expressed above. At this point I'm not sure we are going to satisfy her request. Again, our intention is never to offend, rather entertain and engage our customers