Duluth Trading Company

I ordered over $500 of stuff from Duluth online. When they got here, all the shirts were gigantic. Easily two sizes too big. So I went to return them, relying on their "no bull" guarantee. It turns out I have to pay the entire shipping myself to send them back! This despite all their website says about it, that it's a flat rate of $7 taken off your returned items. We called, and they did not help one bit.

Review: I visited there web site once since November 2014 ever since I have been hounded by them emails two or three times a day, now I get catalogs in my wife name . She has never visited there web or requested and catalog from them . I have requested to be removed from there HOUNDING ME ,STALKING ME LIST MORE THAN ONCE . MY WIFE AND I HAVE HAD ENOUGHT AND DONT USE THERE PRODUCTSDesired Settlement: For them to leave me alone

Business

Response:

I have removed Mr. and Mrs. [redacted] from our catalog mailing list and our email list.

Review: I received an email for a 5 hour sale. I received the email at 4:10 pm. My wife called to make a purchase and was told the sale ended at 3:00 pm. A full hour before I received the email. She was the told that they were sold out in the first hour of the sale. She complained and was offered their stand sale price on all items. This is not only a bait and switch swindle it is very bad way to do business .Desired Settlement: I hope the this business will stop this kind of advertising and be a honest and truthful company.

Business

Response:

I apologize for the customer experience and will be sending a $20 gift card for the inconvenience we caused the customer.Regards,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

duluth trading company's web page falsely advertised Men's longtail mock turtleneck shirts for $19.99, but when added to cart it becomes $29.50. I thought, perhaps the sale was for a particular size or color. Nope. There is not one size or color available on the site for $19.99

Review: Placed an order and received the confirmation on Jan. 4, 2015. Next day I received an email stated that the pant I ordered was not available. I suggested them to give me the different color of the pant to show their effort to solve the issue. My suggestion was turned down. They don't seem care that there is a breach of contract.

Business

Response:

The customer odered a clearance color which sold very quickly in size 32/30. Because we did not have the product requested there was no money exchanged. We do have several colors at the regular price in the size required if the customer is interested. [redacted]

Business

Response:

I would be happy to talk with the customer if they would leave their contact information. I do have other colors and would like to help the customer find a pair of pants that work for them.[redacted]

Consumer

Response:

I bought a pair of overalls. the unbreakable buckle broke. So if it's unbreakable why do I need to pay more money to get them fixed or replaced?

Review: I am a first time buyer at Duluth and placed an online purchase the morning of April 2, 2015. I ordered an empty Man Can w/lid and a $75.00 gift card. (customer #[redacted], order #[redacted]). I paid an additional shipping fee of $14.95 for Second Day Air service. When I placed the order, I had no idea that the gift card was being sent separately. I received the Man Can on Friday, April 3rd and since the gift card was not included I called Duluth customer service. I was told that the gift card was shipping by itself and I would not be receiving it until Monday, April 6. I had no idea that this is the way my order was being processed and to make matters worse, the customer service rep told me the gift card was being sent USPS Priority Mail. Why was the card shipped Priority Mail when I paid for 2nd day air???????? Priority is a ground service that is very inexpensive especially when using a flat rate envelope to ship.

The customer service rep offered no restitution to my complaint. She simply stated you got the $5.00 can early and will be getting the gift card on the 6th. I explained that this purchase was for a gift for my son and I wanted to give it to him on Sunday, April 5th. Since I live in Illinois, I didn't expect and delay in shipping from [redacted] to [redacted].Desired Settlement: As a first time buyer, I am very unhappy with the mail order service, customers should be told upfront about delivery. I only received one follow up email with only one tracking number which was for the empty can. Spending $14.95 for delivery and ruining a special occasion for my family is very disappointing not to mention receiving NO satisfaction from the customer service phone call.

Business

Response:

We will be refunding the customer for the shipping charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: ordered items for christmas attempted delivery on dec13 [no noe home people have to work] supposedly sent to post office did not leave notice. post office didnt have. called and reported problem told all they could do was have me reorder with a guarantee delivery on dec 23[ of course they were out of what I originally ordered] called on dec 23 had not arrived , called duluth was told would b delivered on 24. still has not arrived!!!!!!!! this is false advertising, several seperate operators gave me their word it would be there christmas, I ordered from them last year and they left package at door why not this time they totally ruined my christmas!! No one has any idea where 1st package went I am on a fixed income and couldn't afford ordering twice and only did si because I was promised it would b there. he lives in a sub-division not the outbackDesired Settlement: they need to stop advertising guaranteed delivery by christmas that is an out and out lie, not to mention FALSE ADVERTISING if its a new policy not to leave at door change it or at least hire a company that leaves a message get my order there refund monies

Business

Response:

We will contact the customer and refund their shipping and offer a gift card.

Review: I purchased a jacket through Dulath and received it a few days ago. The order was made on January 27, 2014 through their website. The jacket was 79.99. On 2/4/14 I noticed the jacket was 59.70(at a lower price), so I purchased another jacket(a different color) and emailed the company asking if I can get credit on the previous jacket I bought since it was on sale cheaper now. The next day 02/04/2014 I called Duluth and talked to customer service asking if they could please credit the difference on the jacket to my credit card. Mind you this is only a few days since I ordered the jacket and got it in the mail, that it went about 20.00 cheaper than what I paid. Duluth stated that their was a glitch in their computer system, and I was lucky to have got the lower price on the second jacket..but they would not honor the lower price on the first jacket. They stated that the jacket was a computer error and not on sale and some how I was able to get it on sale through a computer glitch. I couldn't believe that they were telling me this. Glitch or not the jacket was at a discount price and I went through the whole system and purchased a second jacket at this price. But, to not honor a repeat customer coming back to get another coat(being happy with the first) and not giving a sale price that they just got on another coat(within days) is very poor customer service. I could understand if I came back 3 months later and demanded the sale price and they said no. But, it was a few days and they said if it was a normal sale they would have honored the difference in the price, but because it was a glitch in the computer they would not. Wow!! Well, after I talked to the customer service I went back on and acted like I was ordering another coat today and that glitch is still going on, as the price is still showing 57.50.Desired Settlement: Greed and poor customer service gets a company no where. Especially with this day and age. A good idea is to take a look at LL bean's fashion of customer service and why they are so good at what they do. And are they losing money or customers? I think not. I would like the difference credited back to my account. The glitch issue is not my problem, it is what it is. They offered that sale price before, so it's not like it was so cheap that they are losing money.

Business

Response:

·

Customer

contacted us again on 2/5 regarding the discount on the coat, [redacted] took

that email, adjusted her order to reduce the price of her jacket to $59.70 (40%

off of original price of $99.50) – please be aware that this jacket is now on

clearance on our website for $79.99. Noted on the order that she adjusted due

to the FEB25 promo. Credit was applied as requested for $20.29

Duluth Trading Company is a company that uses false advertising on their web pages, I found a product I wanted to purchase it was listed as being on sale it said mix and match multiple colors etc. when I clicked on the product it did not show the sale price so I thought it would recalculate when I check out however going all the way through the process except adding my payment information it never changed the price. I call customer service and after being on the phone for 30 minutes with different people trying to explain to me that was a sales price for a certain size and one color, even though the web page did not say that the sales price was in red along with the discretion of mix and match. I will never do business with them again and wanted anybody who check them out to know how deceptive they are. They did offer to sell them to my for that price however, they also had another promotion going that if your order was over a certain price they would take off another 20 % but they told me it was either or not both for my order so again false advertising and a very shady way to run a business...