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Dunkin' Brands, Inc.

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Reviews Dunkin' Brands, Inc.

Dunkin' Brands, Inc. Reviews (161)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy...

or resolve my issues and/or concerns in reference to complaint # [redacted].
I called the phone number in the voice message, [redacted], three times and every time it went to voice mail. I can be contacted via email anytime at: [redacted] if availability is an issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. WOW  WOW.   They never called me or responded to me.  I had to initiate the call to them TWICE.  I left a message and waited a week and had to recall them and when she found out who I was, she started talking in this fake southern drawl.    I guess this is the way this business responds to complaints.  I guess they do this quite often as they seem to get away with it.   They certainly don't need my business that is for sure.  I will recommend [redacted] and [redacted] to everyone especially in the area where they are at.  Very, very poor customer service, Dunkin Donuts and Baskin Robbins.  WOW.  
Regards,
[redacted]

To Whom It May Concern:The restaurants are independently owned and operated business.  We have notified the franchise owner of the location, via email on 4/14/2015, that this guest has reached out again.  This guest had been contact by this franchise this owner in March of 2015....

   ?

A representative from the Dunkin' Brands Loyalty Support team spoke with the guest via phone on 08/10/2017. The case was resolved at that time.

An e-mail was sent to the guest from the Guest Support Team of Dunkin' Brands with the information regarding the DD Perks Program and the Free Beverage Coupons.  400 points were added to guest's DD Perks Account, which will give the guest two Free Beverages on Dunkin' Brands.

Our Baskin-Robbins locations are independently owned and operated franchise businesses.  This guest had contacted Dunkin' Brands directly regarding this.  On 5/26/2015 we notified the guest via e-mail that we would request the franchise owner to contact the guest directly. ...

  Dunkin' Brands Guest support team has notified the franchise owner of this Baskin-Robbins via email again on 5/29/2015 of the guest's concern.  We have requested that the franchise owner reach out to the guest directly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

The Dunkin' Donuts locations are independently owned and operated franchised restaurants.  The Guest Support Team of Dunkin' Brands has spoken with this guest on Monday 5/22/2015, regarding this complaint.  At that time we had sent the guest's information to this particular Franchise...

owner requesting that he/she reach out to the guest directly.  We have sent additional information via e-mail to the Franchise Owner today (6/3) requesting that that Franchise Owner reach out to the guest directly.

The Dunkin' Brands Guest Support team has updated this case with the appropriate teams. This case has been resolved.

A representative of Dunkin' Brands' Loyalty Support Team has been in communications with guest with regards to this case.  The representative has been working with the guest to assist with answering all her questions and addressing her concerns.

This guest had sent an e-mail to Dunkin' Brands regarding this complaint.  Dunkin' Brands had responded to this guest via e-mail on 8/28/2015 letting guest know that out Mobile Development Team is looking into his concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I received an email around noon on Friday, 3/11, asking for yet another date and time in which [redacted] can call.  She did not call my phone any time prior to her email.  I asked her to escalate to her management team.  Also, knowing that I can be reached between 8-9:30am, she should have attempted more than once to call.  On average, I have waited over 30 minutes to speak with a representative.  I am very concerned that Dunkin has a lax security policy and cares very little about the breach on my account.  I am still out funds and rewards.  
Regards,
[redacted]

The franchise owner/representative of this location has reached out to this guest on multiple occasions with regarding the guest's complaints and or concerns.  The Guest Support Team of Dunkin' Brands considers this case to be closed, as the guest was contacted.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have not received any call from dunkin donut so far. I made all possible attempts to reach their customer service. They did not even consider me as a human. 
Regards,
[redacted]

Dunkin' Brands Guest Support team sent an email to the guest on 01/17/2017 requesting more information in regards to this issue. When we hear back from the guest, we will be notifying the appropriate teams and requesting that they reach out to the guest to address this complaint.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not trust a phone call I would like my money refunded that is remaining with them, and  after receiving it I will delete their APP and no longer or ever use it again or as I stated earlier I will not ever purchase one personally or gift one to any person.  That is their word to you as I don't  feel they will follow through, as their website which has the 800 number and no one never picks up to respond. 
Regards,
[redacted]

The guest's complaint as well as contact information was given the Loyalty Support Team at Dunkin' Brands, that handles any questions and or concerns that a guest has regarding his/her DD Perks Account.  This team has had extremely high call volumes in recent months due to various nation wide...

promotions and issues with the APP.  We have requested that someone from that team reach out to the guest directly regarding the concerns that the guest is having.

This case was brought to the attention of our Loyalty Support department. An email was sent to guest on 11/16/2017 acknowledging guest's request to delete account.

The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaint. The Guest Support Team has requested that a representative from the Loyalty Support Team reaches out to the guest personally in regards to this issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

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