Dunkin' Brands Loyalty Support Team has spoken to this guest in the past with regards to this. I have forward the message that the guest has sent to the Revdex.com to the Loyalty Support Team requesting that they reach back out to the guest with regards to this.
The Dunkin' Brands Loyalty Support Team has called the guest and left him a voicemail. The Loyalty Support Team is in need of additional information from the guest in order to assist him.
Revdex.com:
I have reviewed the response submitted by...
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I was sent an email to call the customer complaint line. I have attempted to call several times. The wait time has always been at least 25 minutes. I already played their game once and waited 37 minutes to not have a resolution. It just goes to show the value DD put in their customer service. How about they give me a direct number to call to a person without wasting another hour of my life?
Regards,
[redacted]
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/2015. Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card. Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/2017 and left a voicemail. The Loyalty Support team has updated the case with the franchise owner. The restaurants are independently owned and operated businesses. We have requested that the franchise...
A representative from the Dunkin' Brands Loyalty Support team called the guest on 07/31/2017 to address the guest's issue directly. The Dunkin' Brands Guest Support team has notified the Loyalty Support team of the guest's additional contact.
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Dunkin' Brands Loyalty Support team is working with the guest to resolve this case. The Dunkin' Brands Guest Support team has updated the Loyalty Support team with the guest's additional feedback.
A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/2017. The representative left a voicemail for the guest and requested that the guest call back to address the complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
THE BUSINESS HAS NOT RECTIFIED THE COMPLAINT. THE MANAGER CALLED ME A [redacted] ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEAT. HOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESS. THIS INDIVIDUAL [redacted] SHOULD AND MUST BE FIRED. I WAS HUMILATED BY THIS EMPLOYEE.
Regards,
[redacted]
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/8/18. The Loyalty Support representative was able to address the issue with the guest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' Donuts. Since I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay.
Regards,
[redacted]
The Dunkin' Brands Guest Support team has notified the franchise owner of the guest's experience. This restaurant is independently owned and operated. The Guest Support team has requested that the franchise owner reach out to the guest directly to resolve this issue.
A representative from the Guest Support team of Dunkin' Brands has sent the guest an email in order to get additional information regarding this case. Once we are which store guest had visited we will be sending the guest's feedback to the franchise owner. The stores are all...
independently owned and operated by individual franchise owners. Once know which franchise owner it is, we will be requesting that someone from the franchise team reach out to guest directly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dunkin' Brands Loyalty Support Team has spoken to this guest in the past with regards to this. I have forward the message that the guest has sent to the Revdex.com to the Loyalty Support Team requesting that they reach back out to the guest with regards to this.
The Dunkin' Brands Loyalty Support Team has called the guest and left him a voicemail. The Loyalty Support Team is in need of additional information from the guest in order to assist him.
Revdex.com:
I have reviewed the response submitted by...
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I was sent an email to call the customer complaint line. I have attempted to call several times. The wait time has always been at least 25 minutes. I already played their game once and waited 37 minutes to not have a resolution. It just goes to show the value DD put in their customer service. How about they give me a direct number to call to a person without wasting another hour of my life?
Regards,
[redacted]
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/2015. Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card. Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/2017 and left a voicemail. The Loyalty Support team has updated the case with the franchise owner. The restaurants are independently owned and operated businesses. We have requested that the franchise...
owner contact the guest directly.
A representative from the Dunkin' Brands Loyalty Support team called the guest on 07/31/2017 to address the guest's issue directly. The Dunkin' Brands Guest Support team has notified the Loyalty Support team of the guest's additional contact.
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Dunkin' Brands Loyalty Support team is working with the guest to resolve this case. The Dunkin' Brands Guest Support team has updated the Loyalty Support team with the guest's additional feedback.
A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/2017. The representative left a voicemail for the guest and requested that the guest call back to address the complaint.
The Loyalty Support Supervisor contacted guest by phone on 3/16/2018. Supervisor is working with guest to resolve the issue.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
THE BUSINESS HAS NOT RECTIFIED THE COMPLAINT. THE MANAGER CALLED ME A [redacted] ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEAT. HOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESS. THIS INDIVIDUAL [redacted] SHOULD AND MUST BE FIRED. I WAS HUMILATED BY THIS EMPLOYEE.
Regards,
[redacted]
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/8/18. The Loyalty Support representative was able to address the issue with the guest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' Donuts. Since I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay.
Regards,
[redacted]
The Dunkin' Brands Guest Support team has notified the franchise owner of the guest's experience. This restaurant is independently owned and operated. The Guest Support team has requested that the franchise owner reach out to the guest directly to resolve this issue.
A representative from the Guest Support team of Dunkin' Brands has sent the guest an email in order to get additional information regarding this case. Once we are which store guest had visited we will be sending the guest's feedback to the franchise owner. The stores are all...
independently owned and operated by individual franchise owners. Once know which franchise owner it is, we will be requesting that someone from the franchise team reach out to guest directly.
A supervisor from the Dunkin' Brands Guest Support team spoke with the guest on 02/03/2017. This complaint has been resolved.
A representative from the Dunkin' Brands Loyalty Support team spoke with the guest via phone on 08/09/2017. The case was resolved at that time.
The guest spoke with a representative of the Dunkin' Brands Loyalty Support Team on 11/15/2016. This complaint has been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]