Duty Free Store

I spoke to Marissa C [redacted] Area Rental Manager who oversees the office that Ms [redacted] rented from Marissa and the branch did a 3-way call last Friday 12/with the customer and the credit card company After advising the credit card company to release the hold, they didMarissa then called [redacted] 1/5/just to make sure everything was straightened out with the charges and she said it was This case should be closed

I want a free weekend of rental

I want to be reinstated to rent cars againAnd want Enterprise to remove the bogus deductible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I responded to the offer the business made and it was not acceptable To date - 10/1/I haven't heard a response from the business.They only offered to pay half of the total invoice amount - I want them to pay it in full.Just a note - the week they sent the offer I was out of the office on vacation Regards, [redacted]

On May 23rd, 2016, Area Rental Manager, Darrin W [redacted] reached out to Mr [redacted] At that time, Darrin apologized for the situation and the shortage of vans on 5/15/ He also discussed the factors of one way rentals and long term rentals, sometimes leaving branches short for the college moving season At the conclusion of the call, Darrin let him know that he would request the check to reimburse him for the rate difference of our competitor He thanked him for calling and remedying the situation A check has been issued in the amount of $ to the Mr [redacted]

A set of car mats were offered to Ms. [redacted] at the time of purchase, but Ms. [redacted] wanted a particular kind and they have been on back order. The new matts have arrived at the Campbells Run Road Enterprise Car Sale lot. Tiffany W [redacted] Area Car Sales Manager, tried... reaching out to Ms. ***e as of 10/18/16. Tiffany has not received a return call as of yet.

Enterprise has decided to refund the renter the $due to the miscommunication between the rental branch and Ms*** On May 2, 2016, Brittney F [redacted] , Branch Manager of the Turtle Creek Enterprise Rent-A-Car Branch where Ms [redacted] rented the car from, tried reaching out to Ms*** At that time, Brittney left a message apologizing for the confusion and explained that she had refunded the $ charge back to Ms [redacted] ’s credit card After no return call, Brittney then tried contacting Ms [redacted] again on 5/9/ To date, Enterprise has not received a response from Ms***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and I did talk to the manager and the guy did say Enterprise would refund me but the refund has not happened as of 4/9/8am Regards, [redacted]

Ryan C [redacted] - Area Rental Manager reached out to the customer and refunded her entire rental Ryan Followed up with Ms [redacted] again on 4/and she confirmed she did receive her money back and she is happy!! She also knows to reach out to Ryan further if she would have any questions This case can be closed

We sincerely apologize for the inconvenience We will be issuing a check in the amount of $made payable to [redacted] and will mail to the address we have in the email [redacted] ***.If you have any questions, please feel free to contact me at ###-###-#### X*** Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with the business because no one apologized for the conditions of that rental that was given to me! As I stated in my complaint my son birthday celebration was ruined because there was a hold on my card for the rental that I took back within a hour or two of picking it up! I choose not to rent from Enterprise anymore due to the fact that they do not care about customers that spend a lot of money with their company!!! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern: We did the research on this
rental and it looks like the customer did return the rental to the body shop on
8/3. We will be refunding the customer $which is $55.37/ day for
August 4-8th. Joe C***, Group Rental
Manager called a left a message for the
customer and apologized and told her that he would be refunding her The refund has now been complete

Carrie, I tried to talk to ***
and he basically said there is nothing we can do and he is just making
complaints via Revdex.com, attorney general and social media to shame our
business. He does not want any resolution and was not willing to talk
about the
situation. He asked that we do not call him back
Joe C***, Group Rental Manager that oversees the Turtle Creek office in which Mr*** rented from reached out to him on 11/28/2016. Joe tried talking to Mr***, but this customer refused to reason with Joe. Mr*** stated that there is nothing we can do for him and all he is doing is making complaints via Revdex.com, Social Media, and Attorney General just to shame our business. He does not want any resolution and is not even willing to talk about the situation. Mr*** asked that we do not contact him further

I have investigated this claim and apologize for the process that took place. I have instructed the Damage Recovery Unit (DRU) to please close down the claim and to NOT pursue Ms***. If you have any questions, please feel free to contact me at ###-###-#### X***

Kim K***, the Branch Manager that oversees the branch that Ms*** rented from spoke to her on 10/6 and refunded the credit card for $105.76. She also explained to Ms*** that the other charges she was seeing, were just authorizations on her credit card
and it takes a few days for those transactions to disappear from her statement. This matter has been cleared up

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon further review, we understand that we did not conduct a
thorough inspection of the vehicle when Ms*** received
it. We have decided to waive any responsibility for the damage and will
take care of the claim. Nate K*** Area Rental Manager that
oversees the
renting branch, tried reaching out to Ms*** on
5/9/16. Nate also emailed Ms*** apologizing for the
inconsistency on our part and explaining that there will be no further charge
to her. To date, Enterprise has not heard a response from Ms
***
-----Original
Message-----
From: K***, Nathan * ***
Received: Monday, May 2016, 7:56AM
To: *** ***
Subject: Enterprise
***
I
am contacting you in regards to the damaged rental car from our South Hills
location. I know we missed each others' phone calls last week but I
wanted to contact you about the issue. I understand we did not
conduct a thorough inspection of the vehicle when you received it and I
apologize for the inconsistency on our part. Because we value you
as a customer, I am relieving you of any responsibility for the damage and
we will take care of the claim. Again, I apologize for any
frustration or concern this matter has caused you. I will
address this issue with the Branch Manager at the South Hills location so he
can do some training with our team there
Please
contact me so that I know this resolution is satisfactory. Once again, I
apologize for the issue and hope you will continue to use Enterprise for all of
your car rental needs.
Sincerely,
Nate K***
Area Rental Manager
Enterprise Rent-A-Car Company of Pittsburgh
4489 Campbells Run Road
Pittsburgh, PA
***
O: ###-###-####
C: ###-###-####
F: ***
***

Velva, Area Rental Manager that oversees this renting branch has tried reaching out to this customer. Calls have gone unanswered. She sent an email this morning.
Ms***-
I am writing on behalf of Enterprise Rent a
Car. I received a email
about a rental experience you had at our DuBois
location. I have called and left you messages to call me back in regards
to this issue. I wanted to follow up with an email to you
It is our goal here at Enterprise Rent-a-Car to
make sure each customer is completely satisfied with their rental
experience. We pride ourselves on our excellent customer service
score. When we miss our mark and our customer is not completely satisfied,
we take it very seriously
I want to apologize about the issue at hand and
wanted to let you know that we have discussed it with our team and used this
experience as a training tool to make sure that this does not occur in the
future.
If you would like to discuss this with me please
feel free to reach out to me at (*** *** ***
Thank you for your loyalty and have a great day