Duty Free Store

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I resent my response to Enterprise - my records show it was sent 9/28/2015
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

Randall P[redacted] reached out to Mr. [redacted] on 12/2/16 at around 1:45pm.  Randall explained to the customer that 3 separate employees drove the car prior to him receiving it and none of them...

mentioned anything wrong with the car.  We picked the car up from the dealer (employee #1 drove it), we then cleaned it (employee #2 drove it), then a 3rd employee took the car to pick up Mr. [redacted] and drive him back to the rental branch where he completed his paperwork.  Mr. [redacted] then drove the car home.  It wasn't until 3 hours after taking the car, he called  to notify us of the damage.  Mr. [redacted] contacted the rental branch and said that he had hear d a noise, but didn't want to come in and switch out.  When he did come in, an Enterprise employee drove the car and immediately noticed something was wrong.  They then took it to the shop to get looked at.  Because this vehicle was driven prior to Mr. [redacted] renting the car by several people and no one noticed anything wrong, and the fact that Mr. [redacted] signed the rental agreement stating everything was ok, Mr. [redacted] will remain responsible.   Randal offered to waive Mr. [redacted]'s deductible owed for these damages.  He also stated that he would remove him from the Do Not Rent list, but Mr. [redacted] did not take Randall up on that offer.  Randall emailed the estimate and pictures over to Mr. [redacted] and the call ended.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I did talk to the manager and the guy did say Enterprise would refund me but the refund has not happened as of 4/9/16 8am.
Regards,
[redacted]

I want to be reinstated to rent cars again. And want Enterprise to remove the 500.00 bogus deductible.

I spoke to Marissa C[redacted] Area Rental Manager who oversees the office that Ms. [redacted] rented from.  Marissa and the branch did a 3-way
call last Friday 12/30 with the customer and the credit card company.
After advising the credit card company to release the hold, they...

did. Marissa then called
[redacted] 1/5/17 just to make sure everything was straightened out with the
charges and she said it was.  This case should be closed

Enterprise has decided to refund the renter the $18.86 due
to the miscommunication between the rental branch and Ms. [redacted].   On
May 2, 2016,  Brittney F[redacted] , Branch Manager of the Turtle Creek
Enterprise Rent-A-Car Branch where Ms. [redacted] rented the car from,...

tried
reaching out to Ms. [redacted].  At that time, Brittney left a message
apologizing for the confusion and explained that she had refunded the $18.86
charge back to Ms. [redacted]’s credit card.   After no return call,
Brittney then tried contacting Ms. [redacted] again on 5/9/16.  To date,
Enterprise has not received a response from Ms. [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I want a free weekend of rental.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the inconvenience.  We will be issuing a check in the amount of $129.00 made payable to [redacted] and will mail to the address we have in the email [redacted].If you have any questions, please feel free to contact me at ###-###-####...

X[redacted].  Thank you!

On May 23rd,
2016, Area Rental Manager, Darrin W[redacted] reached out to Mr. [redacted] 
At that time, Darrin apologized for the situation and
the shortage of vans on 5/15/16.  He also discussed the factors of one way
rentals and long term rentals, sometimes leaving branches short...

for the college
moving season.  At the conclusion of the call, Darrin let him know that he
would request the check to reimburse him for the rate difference of our
competitor.  He thanked him for calling and remedying
the situation. 
 
A
check has been issued in the amount of $21.65  to the Mr. [redacted]

Ryan C[redacted]- Area Rental Manager reached out to the customer and refunded her entire rental.  Ryan Followed up with Ms. [redacted] again on 4/20 and she confirmed she did receive her money back and she is happy!!  She also knows to reach out to Ryan further if she would have...

any questions.   This case can be closed.

Brad B[redacted], Area Rental Manager that oversees the rental branch where Mr. [redacted] rented spoke with Mr. [redacted] about this situation on 12/8/16.   He apologized for the delay in
charges and explained our billing process with our accounts. He understood and
agreed that [redacted]...

should have paid this for him through his insurance repair.
However, since the branch failed to reach out to him prior to charging his
card, Brad agreed to refund him and continue to pursue [redacted] for the charges. Mr. [redacted] appreciated the follow-up and was happy with the resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
 I responded to the offer the business made and it was not acceptable.  To date - 10/1/2015 I haven't heard a response from the business.They only offered to pay half of the total invoice amount - I want them to pay it in full.Just a note - the week they sent the offer I was out of the office on vacation.
Regards,
[redacted]

This claim was paid in full on July 2nd.

To whom it may concern~ The Area Rental Manager, Nate K[redacted], that overseas this renting branch has reached out to the potential renter himself. There was a miscommunication when she initially contacted the Bacbcock BLVD store. She needed two reservations, with returns on Sunday and...

the employee at the time, told her that she would have to pay until the next business day.  Nate apologized for confusion, set up two new reservations for a Sunday return plus added a 20% discount for the inconvenience.  She thanked him and is picking up today (9/2/16) !

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]