Duty Free Store

Alamo Rent A Car Damage Recovery Unit [redacted] Revdex.com – [redacted]   Re:  [redacted]               Alamo Rental A Car Claim Number:  [redacted]...

                                      We are in receipt of your email of May 23, 2016 in which Mr. [redacted] disputes responsibility for the damage caused to his rental vehicle.    This office handles damage claims for Alamo Rent A Car. We appreciate you giving us an opportunity to investigate this matter further.   Mr. Jacobs rented a 2015 Nissan Rogue on April 23, 2016 from the Alamo Rent A Car location at the Pittsburgh International Airport. Mr. [redacted] left the rental lot at 8:18pm and called our roadside service center at 8:50pm saying that the rental unit was smoking.     We brought Mr. [redacted] another rental and towed the Nissan Rogue back to our location. After inspecting the Nissan Rogue we discovered undercarriage damage, road debris and radiator damage. After repairing the radiator we discovered that the engine had seized due to overheating. Our unit suffered damage in the amount of $8653.05. As such we sent Mr. [redacted] a bill for the property damage.     The terms and conditions of Mr. [redacted]’ rental agreement (Section-6), specifically states “Renter accepts responsibility for damage to, loss or theft, of, Vehicle, Optional Accessories or any part or accessory…………….The Nissan Rogue was not damaged when Mr. [redacted] left our lot. And the damage occurred while he was operating the Nissan Rogue.   Therefore, we will continue to hold Mr. [redacted] responsible for the engine and radiator damage caused to our Nissan Rogue. Our claim remains unpaid.  We would appreciate an opportunity to discuss these fees directly with Mr. [redacted] and come to an amicable resolution.   Should you require any additional information, please do not hesitate to contact our office.     Sincerely, Tulsa Damage Recovery Unit ###-###-####