Dyson, Inc.

Initial Business Response /* (1000, 5, 2014/02/27) */
*** was contacted and has agreed to accept a new unitUnit has been shipped *** ***As of 2/27/the unit status is received

Complaint: ***
I am rejecting this response because: The company keeps telling me the same thingTroubleshoot the machine, call their support number, which when I do they cannot fix the machineThey need to take this machine back and replace itSimple.
Sincerely,
William ***

Hello, This complaint has been resolvedThe customer was contacted by a member of management and was sent the part to resolve this issue and offered discount on a future machine Best Regards, Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as what the company said about shipping a new cleaner head is trueI will follow up with Revdex.com if I do not receive the new cleaner head.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11606551, and
find that this resolution is satisfactory to meThank you!!
Sincerely,
Sandra ***

Hello, Upon investigation, this matter has been resolved. The customer was offered multiple options due to the delay to resolve this matter and he declinedPer the customers account, the order is processing and will ship outBest Regards, Dyson Quality Assurance Team

Dear
Jose,
Dyson
apologizes for the delay in your refundPlease be advised that as of October
28, 2015, you have been refundedAt
Dyson, we take our customer satisfaction seriously, and hope you are satisfied
with resolution of this matterRegards,
Revdex.com Response
Team

The refund for MrJohn *** *** was issued on 9-16-2016, we will contact the customer to ensure he has received it
face="Times New Roman" size="3">

I bought a Dyson animal vacuum cleaner 10/2010, after a year I started having problems with the power switch, I called technical support they told me how to reset the switch it worked for a while then I started having the same problems with power switch ,I tried to reset it but it would not work half the time & when it did it would turn itself off , I called technical support on 12/18/about the same issue I had a couple of yrs ago was told since it was out of warranty it will cost me $to ship it to a authorize repair center up front to look at it I have had trouble with it for & 1/yrs,, I would have hoped for something that cost me $would last longer than a $vacuum I would not recommend antone to purchase from Dyson Inc,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The Dyson tools arrived almost a month after I ordered the vacuum
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/03) */
We have checked the records of the customer and found that her replacement Unit is processing and being sent as originally informedThe replacement unit has a Pick Note #XXXXXXXXXX
(this number is the number generated before a
Tracking Number is generated.)
At this point in the process the unit is one step away from deliveryWe estimate she should receive her new unit next weekThe customer will get the tracking number emailed to her as wellWe see no issue or problem thus far

Initial Business Response /* (1000, 8, 2014/08/08) */
A shipment (***XXXXXXXXX) was delivered via UPS to Mr *** on 7/27/We were unable to reach Mr *** via phoneA message was left for him to return our calls if any additional help was needed after the new part was received

An exchange order was placed for this customer on 12/6, the customer may reference Exchange Order: if he needs to contact customer support again The order shipped out today 12/with FedEx tracking # *** Kind regardsDyson Quality Assurance

Attached is a file that shows that Mr*** has received his refund. We regret any delay that our customer experienced. We hope that this resolves the issue completely

Complaint: ***
I am rejecting this response because: I was left a voicemail that just
received today as I've been sick with food poisoning for a few days and cannot call a 1-# while at workHopefully I can call DYSON tomorrow on my breakThank you.
Sincerely,
Emily M***

I spoke with Mr***, we have made arrangements for him to pick up his unit on MondayHe agreed and is okay with this arrangementThe customer is aware there is no charge for the repair

Rob ***- I spoke with Mr*** today at approximately 12pm CSTHe informed me that he contacted us a few months ago but our records indicated that he last contacted us 3/23/I informed Mr*** what could possibly cause a loss in performanceWe will be replacing the Dyson DCAnimal
with a Dyson Ball AnimalThe customer is aware that he must return the old vacuum and he will be sent out a new vacuum but keep the same warranty which expires 8-21-

Complaint: ***
I am rejecting this response because: Dyson provided the same basic original response. I separately provided negative feedback to a customer service feedback e-mail I received from Dyson and I pasted below the response I received. Bottom line...this product is flawed that it has metal by the handle and I can get shocked performing the fundamental job of the vacuum (vacuuming carpet) and I want a refund or a complementary upgrade to the new model that doesn't have the issue. My child would also like to use the vacuum and I'm not going to take a chance that he'll get shocked. Using a dryer sheet (as suggested below) to ensure he won't get shocked is not a guaranteed and permanent fix. "Dyson's handheld/cord-free vacuums do not carry enough voltage power to create an electric shockIf you are noticing a shock while being used with a certain tool and when vacuuming a certain area such as certain couch, rug etc, this is an indication of static electricity being created with that surfaceThis can be caused by the machine going back and forth across the surface in which is being vacuumed A static charge can build up on the product when particles in the air stream move relative to the stationary parts of the machineThe level of the static charge can depend on several different factors including but not limited to the type of material being vacuumed, to how dry the atmosphere isIn addition, very dry atmospheres and fine dust can make the size of the discharge more apparent We would suggest taking a dryer sheet and wiping down the cleaner head and the outside of the machineDryer sheets will help to dissipate any static electricity buildup as the machine is being used."
Sincerely,
Matthew ***

This customer's parts and tools portion of her order has shipped with *** tracking ***, and are scheduled to be delivered on 12/16/Products in this shipment include: Stubborn Dirt Brush, Articulating Hard Floor Tool, and Up Top Tool. If the customer needs to
further consult with Customer Service regarding this transaction, her order number is ***.
Kind Regards,
Dyson Quality Assurance

Initial Business Response /* (1000, 5, 2014/01/31) */
Contact Name and Title: *** H - QA Special
Contact Phone: XXXXXXXXXX ext ***
Contact Email: ***@dyson.com
Ms*** *** received a Tangle free turbine tool from Dyson on January 31, The United States Postal
Service confirmed delivery of the Tangle free turbine tool per tracking number XXXXXXXXXXXXXXXXXXXXXX
Final Consumer Response /* (450, 6, 2014/01/31) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
After several calls between the store and Dyson, Dyson finally decided to send the part that was missingReceived it on 1-31-I'm betting that the Revdex.com complaint had something to do with their change of heart
My friend, who ordered the same thing, and had the same problem was sent the wrong part by DysonKeep your eyes open for her complaint