Dyson, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Christopher ***

Hello, Customer does not have a registered account with usCalled customer for more detailsLeft voicemailAwaiting a callback. Best Regards, Dyson Quality Assurance Team

Customer approved for replacement unit non 3/4/2016. Customer unit authorized for shipment on 3/7/Customer to receive a brand new *** hot +cool fanCustomer will be getting an email update (***@gmail.com) that will
provide her with a Tracking number so she may track the units travel. The customer should expect to have the unit in her possession within business days

Hello, This matter has been resolvedThe customer's vacuum has been replaced with an upgraded model Best Regards, Dyson Quality Assurance Team

Customer returned unit and is awaiting a refund

AVOIDTheir overpriced fan broke just a few months after it's yr warranty and it's extra yr warranty from my credit card expiredIt may be a fuse, but that fuse is not a standard size, is not available on line or at any local hardware stores, and when I asked Dyson service to send me one of the probably cent fuses, they refused and offered me 15% per cent off a replacement overpriced fanAVOID

Hello, We tried reaching out to the customer at the number they provided and there was no responseSent customer an email asking for a good time to speak with them, waiting to hear backCustomer can reach us at [email protected]. Best,Dyson Quality Assurance Team

Will contact Mr* *** to confirm refund has been processed

Hello, Reached out to MrBrown to resolve the issue with his ***Left a voicemail so that I can present him an optionHe can call us back at ###-###-####. AlexaDyson Quality Assurance Team

Hi there, thank you for the prompt responseYes, I walked into the *** store carrying the vacum and was able to ship the item todayIt was sent to the service center in Paramus, NJ My complain with the Revdex.com is regarding the marketing of this item (because it not easy to maintain, or easy to use) due to very complicated ball technology, that clogs very easily and is not simple to clean as advertised I would like to keep this complain open until I found out why the item stopped working as promised, and why even after I followed all the additional cleaning steps shown in the videos, the product was trowing dust back into the rug instead of taking dust into the proper dust binTherefore, I am still not fully satisfied, because I don't know why the item stopped working as advertised.
Thanks again for your cooperation!
Ana
Complaint:
I am rejecting this response because:
Sincerely,
Ana ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
The response is accepted but this company should send me a written apology for the aggravation and time delay for said refund, their customer service needs to be improved to say the least!!!!!

The refund for MrJohn *** *** was issued on 9-16-2016, we will contact the customer to ensure he has received it

My husband purchased the $DCin December Since that time, we have had parts break under useThe handle wand broke and Dyson replaced it promptlyThen a connection part of the hose broke, and they had it servicedNow, the canister release button has cracked and no longer holds the canister securelyUpon my call to their Customer Service, I spoke to DeborahShe informed me this was "user error" and wear and tear, and I would have to buy the entire section, as they expect that to break apart and need replaced under conditionsI asked for a supervisor and am now waiting for up to days before I should expect a call back
For an expensive vaccum to have parts break under conditions within years, this product isn't constructed to even last the year warranty period, that they claim is so great to protect their productIf just years after purchasing, I am having to buy whole sections of a vaccum to replace a part that isn't made to last, as their own employee informed me is expected to break from use, within their warranty period, then it is a manufacturing issue, and use of inferior parts

Initial Business Response /* (1000, 5, 2014/05/19) */
A message was left for the customer, and we have yet to hear back from Mr***We understand his concern and will be glad to extend him a refund for his aggravation in addition to the return of finished machine

Hello, We have set up an exchange for the customers machineIt is in stock now, customer should follow original steps and take original machine with order number to the *** storeAlso we are unable to provide a full refund of the machine since the customer wanted a replacement
But we are able to honor a $refund along with a new machine Best Regards,Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128353, and find that this resolution is satisfactory to me
Sincerely,
Philip ***

Hello Miss Amy ***, Our sincerest apologies on your frustrations regarding your refundAfter reaching out to my refund team, they were able to confirm for me that we issued the funds back to you on 6/20/Our advice is to contact your banking institution
next, regarding the status of your fundsWe hope this helps and thank you for choosing Dyson. Best, Dyson Quality Assurance Team

Spoke to Mr. [redacted] on July 17th, and we offered him a 50% off a new V6 motorhead or 50% off of the repair of his V6 motorhead, customer declined both and requested to have his machine returned to him. Tracking number for his unit is  [redacted].

Hello,  The replacement machine is scheduled for delivery today. We are unable to honor the customer's refund request. We consider this issue resolved. Best Regards,Dyson Quality Assurance Team

Hello,  We are willing to honor a partial refund in the amount of 10%, $18.65, since we currently do not have the original color the customer ordered available.  Best Regards, Dyson Quality Assurance Team