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Dyson, Inc.

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Reviews Dyson, Inc.

Dyson, Inc. Reviews (257)

Hello,  We still have not received a callback from the customer.  Best Regards, Dyson Quality Assurance Team

This issue has been resolved with the Customer on 6/29/17 with a credit being issued to her credit card. We received email confirmation from the customer that the refund was received.

Hello,  We understand and will make a note of the customer's feedback. We maintain our original offer presented to the customer. Should the customer choose to decline the offer, we consider this matter resolved.   Best Regards, Dyson Quality Assurance Team

Hello,  Customer received new replacement vacuum for the inconvenience. Customer purchased machine in 2/2017 we are unable to process a partial refund. We will extend warranty 6 months. We consider this issue resolved.  Best Regards, Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Anthony [redacted]

Spoke with customer & explained from a customer service perspective I could offer him 35% of our vacuum $299 price. The customer declined the offer.

Hello,  Customer was given the option to exchange her vacuum to ensure she has correct attachments. Customer declined stating that she is unhappy with the model. Our representatives sent her details for a lighter model for her to review for purchase to fit her needs.  Best Regards, Dyson...

Quality Assurance Team

Hello,    We apologize for the inconvenience of the 3 free tools not shipping out in a timely manner. They will be delivered today 1/22 by the end of business day, we had one of our service centers overnight them. Please see the tracking number below. Please let us know if we can be...

of further assistance.Tracking: [redacted]  Best,Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Casey [redacted]

We spoke with Mrs. [redacted] on April 11th concerning her interactions with two of our representatives. We apologized for the mishandling of the calls and advised her that we would send out the cyclone assembly to her as a courtesy. We also explained the warranty, maintenance and wear &...

tear items. The customer was satisfied with the resolution.

We attempted to have an agent contact this customer regarding a replacement. He may contact [redacted] in our support department at [redacted]@dyson.com to further discuss this matter.  Regards Dyson Quality Assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. We received the replacement vacuum this afternoon and we are extremely happy with how quickly Dyson handled this issue and made it right. I wish more businesses would back the quality of their product like they do. I wasn't looking to get money just to have a working vacuum and they acted so quickly and the representative was extremely helpful and extremely friendly over this matter. Thank you. 
Sincerely,
Jennifer H[redacted]

Hello,  This issue has been resolved. Customer has been issued a full refund.  Best Regards, Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11164811, and find that this resolution is satisfactory to me.
Sincerely,
Yasmin [redacted]

Initial Business Response /* (1000, 5, 2014/08/05) */
MRS [redacted] HAS AGREED TO LET US REPLACE HER FAN/HEATER WITH A NEW FAN/HEATER OF ANOTHER COLOR

I wanted to actually report this due to what I'd call bad business. I doubt I will get another Dyson product again after this billing fiasco. I received earlier this month a letter stating my account was in default due to an unpaid balance. It was only a small portion of my fault. That portion would be that I had got a new debit card and didn't realize that my old card was the one being charged. The problem is that Dyson failed to mention this. I never received a phone call or an email. They had both on record to my knowledge. Instead, they wait until the account goes into default before notifying me of this through a printed letter. This of course, did not make me happy and I promptly called them to fix this situation. My only positive thing I have to say at this moment is that the fellow I spoke to was very kind. If they do this to everyone I'd say that is bad for business. It gave me a rather bad taste in my mouth. Hurting your credit isn't a good thing. I'd have no real complaint if they would have only let me know as soon as the first payment was declined on the old card number.

Hello,  We reached out to the customer on 3/16 via phone and email correspondence. We have not heard back from the customer regarding this matter.  Regards,  Dyson Quality Assurance Team

it is very sad that it took one month and a complaint to the Revdex.com to receive any type of resolution.
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I purchased a Dyson cordless from [redacted] department store in April. When I opened the box, there was no charger included so therefore I was unable to use my vacuum. After several calls to Dyson, several lies told to me, finally almost 2 weeks later I received my charger. Now we are in the beginning of August and our vacuum is having issues. I called Dyson on Monday and was assured a supervisor would call me. Now it is Thursday and I had to call back (this seems standard with them) and am once again awaiting a phone call. It took 4 calls to get my vacuum registered and come to find out it was registered for the date it was shipped to [redacted], not the date I purchased from [redacted]. I would not recommend Dyson to anyone. Their customer service is the worst I have ever dealt with.

Hello,    We have spoken with the customer and we are going to go ahead and replace the cleaner head for her. Please let us know if we can be of further assistance.  Best,Dyson Quality Assurance Team

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Address: 600 W Chicago Ave Ste 275, Chicago, Illinois, United States, 60654-2813

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