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Dyson, Inc.

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Dyson, Inc. Reviews (257)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As recommended by Dyson, I have had the delivery changed from my address to the [redacted] office on [redacted] Avenue near my home. Upon receipt of said fan, I will find that this resolution is satisfactory to me.
Sincerely, 
[redacted]

Complaint: [redacted]
I am rejecting...

this response because: I was not offered like for like. We returned the vac they sent us, we reviewed the differences and the vac they sent is noting like the one we had. Tried too contact Dyson to make them aware, that we want the Dyson animal . 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i still have no refund.  Its been 4 months.  
Sincerely,
Brittany [redacted]

Purchased this DC-40 on 5. 13. 2013. I have called on 4 different times trying to solve the issue of the machine not having a lot of suction. Over 1 hour on the phone with one trying to step me through trouble shooting, taking piece by piece off & back on!!! I have talked to Bertha, Crystal, Colby, of all which were helpful replacing damaged or broken parts ~~~ but the last person on Dyson's payroll Arvil (I think) hard to understand foreign persons VERY RUDE , would not let me explain my concerns and was interrupting me every time I tried to explain...I have till 2018 until this warranty is up. within 1 year I have already called 4 times...all I want is a replacement or a better machine, Arvil explained to me that I am comparing one machine to the next, well that is what they do on their commercials, my 1986 model of one brand does better than this DC 40 / this is why we choose to spend over $400.00 on a vacuum cleaner ~ I asked to speak to a manager & he said within 24 hours one would get back with me, no response.. I also, before anyone answered excepted to do the phone survey after the call which was to happen a couple minutes after I hung up with Alvin. never was able to express my poor service , the phone never rang???? gee I wonder why .... All, we want is another model of a Dyson that will work properly and do what it's suppose to do. This is what I was trying to explain on my last phone call .

We spoke with Mrs. [redacted] on April 11th concerning her interactions with two of our representatives. We apologized for the mishandling of the...

calls and advised her that we would send out the cyclone assembly to her as a courtesy. We also explained the warranty, maintenance and wear & tear items. The customer was satisfied with the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11102775, and find that this resolution is satisfactory to me.
Sincerely,
Angela [redacted]

Complaint: [redacted]
I am rejecting this response because: Representative's...

commitment to "make it right" resulted in two phone calls that culminated in him trying to charge me MORE for the same product. I was very impressed with his professionalism but it became apparent he was trying to up sell me, not correct an issue I experienced as a customer.  Ultimately, this contact left me more rust rated and even less impressed with Dyson's ability to take care of issues.  As noted by the representative, I did FINALLY receive a refund but it took several phone calls and 4 emails over three weeks to get it.  Ultimately I feel like Dyson isn't interested in making this right. If they are, they would have honored the pricing if my original transaction  and made amends for the hassle. 
Sincerely,
Nevin [redacted]

I spoke with Mr. [redacted] regarding his concerns. We have agreed to ship the 3 free tools to him as a gesture of goodwill. I acknowledged the process breakdown and assured him that I am investigating it to ensure it does not happen to another consumer.

I have contacted the customer and we spoke about the incident. I will contact the customer tomorrow to discuss what type of unit he should purchase. The customer also has my direct phone number.

We reviewed the customer's account the tracking number is ...

1ZR0967V03376054550  and the order shows it was received by the customer on 9/19/2016.

Hello,    We attempted to reach out to the customer and received no response. We left a VM for them to please call us for further assistance.  Best,Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

One of our supervisors by the name of Tracy [redacted] spoke with our customer.  He has agreed to a [redacted] unit which is being processed for shipment today.

Hello,  We have done a thorough investigation of this matter. Upon our investigation, we consider this matter resolved. Although customer is under warranty, our manual states that routine maintenance and normal wear and tear is not covered under the warranty. We would not replace his machine nor refund him for the services done by the independent repair facility as they were warranted.   Best Regards, Dyson Quality Assurance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael [redacted]

This customer's parts and tools portion of her order has shipped with [redacted] tracking [redacted], and are scheduled to be delivered on 12/16/2016. Products in this shipment include: Stubborn Dirt Brush, Articulating Hard Floor Tool, and Up Top Tool. If the customer needs to further...

consult with Customer Service regarding this transaction, her order number is [redacted]. Kind Regards, Dyson Quality Assurance

Initial Business Response /* (1000, 5, 2014/09/17) */
We have contacted Mr. [redacted] to inform him that his new unit has been shipped via FedEx tracking number XXXXXXXXXXXXXXX.

We have researched this customer's complaint and determined that replacing the unit with an upgrade is best.  We have authorized such an upgrade and the customer has been informed.  The customer should receive the new unit within 5 business days.  We hope this resolves the...

issue completely.Exchange order [redacted] has been released for shipment tomorrow.

Hello,   Left a voicemail for the customer to let her know that I reached out to the store and they were able to confirm the refund and they gave me the receipt. Let her know that I would love to partner with her on this matter. I would also suggest that she reach out to her banking...

institution to have them release the funds as well. Please let us know if you have any questions. Best,Dyson Quality Assurance Team

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Address: 600 W Chicago Ave Ste 275, Chicago, Illinois, United States, 60654-2813

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