While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
My father has not yet received his $2,500.00 refund...
and an investigation by American Express has not even been looked into, although, he gave all the information needed to obtain a claim number. American Express knew about the claim of the lost or stolen travelers checks, back in August of 2014, however, they are stalling and making it extremely difficult to obtain a refund. I spoke to the American Express refund department and they advised that everything can be done over the telephone by my father. My father did call and gave them all the information required to start the claim for the refund. To date, American Express investigation department have proved themselves incompetent in that they claimed that they did not receive my [redacted] Certified mail which contained the signed questionaire by my father and a copy of my Power of Attorney. The fact is, that they did have the [redacted] Certified Mail and they found it only after I had to obtain the tracking number. Their operation is not acceptable, in that we are unable to obtain any information on the update of my father's refund claim because we are allowed to speak to only one person during their hours of operation. This one person, [redacted], was not there for two days in a row. although, I was advised that he would be there the next day. At the very start of my father's refund claim, I was advised to have my father call in the information required to obtain a claim number. With the claim number, the investigation could start and if the checks were not cashed by my father, the $2,500.00 would be refunded. Now, although, my father called in the information required and signed a questionaire, we are currently be advised to forward photo IDs, sign another claim form and sign a letter to have my father pay back any travelers checks are cashed after a refund was issued. The reason for the pay back, is that American Express does not cancel the travelers checks so anyone can cash it. This of course voids the whole purpose of getting travelers checks. Therefore, due to the fact that the American Express Investigation department is requiring more than what is required for a refund and is putting undue stress on my father, this matter is not considered resolved. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] cell ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted], The solution I...
got from the letter is the same as the one I got over the phone customer service, which cannot get me out from the trouble. I didn't receive my prepaid card because there's a mistake in my registered address, AND I can't update my address by myself because I don't have the card to activate every function in the online system. My request is to get someone manually update my address and get my card resent. My major complaint is that the customer service never gave me an effective solution. Every time I called American Express, I was asked to fax a proof of my residential address (such as driver's license) to them and then call them. I faxed the document FOUR times and tried to call them, but either was I told that they did not received the fax, or more frequently, I cannot get a representative talking with me after more than 20 minutes waiting online. In the response letter I received, they provided me the same solution: fax my driver's license and call the customer service. I did exactly what I should do but again I cannot get my problem solved for the same reason. I feel the customer service is very unprofessional and does not pay enough attention to my case. I wrote comments in the cover page of my fax every time and mentioned my problem, request, and contact information in the page, but never did I even get a confirmation of receipt. I hope someone in their prepaid resolution team can directly contact me by phone or email (but not plain mail) and follow up with my case. Otherwise, I don't see any possibility that my problem will get resolved. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive any...
correspondence from the business as stated. How did they try to contact me?Thanks,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
there is no way that it can be resolved, when I...
get 6 days to respond to the Revdex.com or my case will be closed but American Express response was, MESSAGE FROM BUSINESS:American Express mailed our response to the consumer today. Please allow 7-10 days for mailing time.How can I respond in time when American Express is taking 7 to 10 days to answer me ?Thanks in advance for your understanding, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Sir/Ma'am: I do have a question, the merchant response I read says that American Express has sent their response by mail directly to me, as of today I haven't received it, you require that I either accept or reject their proposed solution within 6 days, which expire on or about 5/**/15. What happens if I did not get their response by 5/**?? wouldn't be much better for all if they responded by email?? I'm just asking and hope to get an answer to my question from you, Thanks
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have not yet received a letter that...
American Express supposedly sent to my p.o. box]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]My card is still...
declined. I sent documents requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I faxed them the document they wanted but I...
haven't heard anything back. I left a message on [redacted]'s phone (contact person from AE) will wait for her call.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have not received any communication (e-mail, phone call, etc) from American Express in regards to this complaint. I rechecked my e-mails from November [redacted] and see nothing so am still waiting for a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After all my resources to explain the case (time, scanning), AMEX must assign a competent executive-level official (i.e., in house counsel) to contact me. I will not contact AMEX on the [redacted] number provided because these AMEX people may not have the authority to clarify the situation. AMEX is acting in bad faith because AMEX is refusing to take initiative to contact me. AMEX only responds to the complaint in a general way with broad claims that privacy laws protect a third party who does not live at the address -- and whom does not have a right of mail delivery at the address. To my knowledge, this AMEX reply is unprecedented and certainly unfavorable relative to other merchants.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept...
once I receive the response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
American Express has failed to rectify the situation. I have recently learned that the US Mail processing center was recently closed in [redacted]; resulting in all mail traveling for from the mid-west to [redacted] to be rerouted to another facility. I question whether or not this impacted American Express receiving my payment in a timely manner since my payment process has not changed since I became a member in 2008. The closing of this mail processing center coincidentally matches the late fees that I was charged by American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
I don't think that American Express has any type of customer service, horrible business etiquette. They should not allow [redacted] employees to sell there cards, they do not provide the terms of the card; instead they wrote the wrong terms on a paper and said I would receive it in the mail (Never happened). Because I cant find the person in the store; American Express holds me accountable as if the employee works for me.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[redacted] I have received an unacceptable and...
uncomprehensive response from American Express (AMEX). THe letter in question fails to state that the mail will stop at the address in question, [redacted]. Instead, AMEX is claiming that to offer any information about my complaint would violate the junk-mail addressee's privacy. It is unknown if [redacted] is sill alive; certainly, this individual is not a participant in this complaint. THis complaint pertains to AMEX's failure to follow our request and [redacted]'s guidance to cease and desist all junk mail to the address in question. Today, in addition to AMEX's reply to my Revdex.com complaint, another AMEX junk mail offering arrived in the name of [redacted]. The case in not resolved. I am asking that: 1) AMEX provide a letter of apology from AMEX executive office2) a postage paid large envelope to return AMEX marketing materials (including today's AMEX junk mail). Thank you. [redacted]
I trust that the Revdex.com will properly represent this issue to ensure that consumers' intentions to the following measures will be honored by merchants: 1) not have junk mail arrive at the address in question 2) adhere to the [redacted] preference registeration for zero marketing material to the address in question.3) help consumers to assist the environment by reducing wasteful paper usage (junk mail) and by cutting greenhouse gases to deliver the junk mail.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
What is the name and title of the AmEx representative working on my account? To this date, no attempt to resolve my claim has been made. Please advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on January **, 2015. The consumer's additional correspondence contains no new information to which American Express can respond, therefore, no written response will be sent to the consumer. For additional questions we respectfully request you contact our Customer Service Department at ###-###-####. Representatives are available 24 hours a day / 7 days a week to assist. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have not received anything...
from American Express except for a new card. I have filled out and submitted a statement of fraud to them, but have not heard back from them regarding this. They told me I should receive some sort of correspondence regarding my claim within 10 business days. Today, 11/*, is the tenth day. I called account protection services and the representative I spoke to had no answer for me regarding my claim other than someone had looked at it. I find this very disappointing. It has been over two weeks since I initially contacted American Express regarding my account being compromised and I still have no idea what's going on with my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
My father has not yet received his $2,500.00 refund...
and an investigation by American Express has not even been looked into, although, he gave all the information needed to obtain a claim number. American Express knew about the claim of the lost or stolen travelers checks, back in August of 2014, however, they are stalling and making it extremely difficult to obtain a refund. I spoke to the American Express refund department and they advised that everything can be done over the telephone by my father. My father did call and gave them all the information required to start the claim for the refund. To date, American Express investigation department have proved themselves incompetent in that they claimed that they did not receive my [redacted] Certified mail which contained the signed questionaire by my father and a copy of my Power of Attorney. The fact is, that they did have the [redacted] Certified Mail and they found it only after I had to obtain the tracking number. Their operation is not acceptable, in that we are unable to obtain any information on the update of my father's refund claim because we are allowed to speak to only one person during their hours of operation. This one person, [redacted], was not there for two days in a row. although, I was advised that he would be there the next day. At the very start of my father's refund claim, I was advised to have my father call in the information required to obtain a claim number. With the claim number, the investigation could start and if the checks were not cashed by my father, the $2,500.00 would be refunded. Now, although, my father called in the information required and signed a questionaire, we are currently be advised to forward photo IDs, sign another claim form and sign a letter to have my father pay back any travelers checks are cashed after a refund was issued. The reason for the pay back, is that American Express does not cancel the travelers checks so anyone can cash it. This of course voids the whole purpose of getting travelers checks. Therefore, due to the fact that the American Express Investigation department is requiring more than what is required for a refund and is putting undue stress on my father, this matter is not considered resolved. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] cell ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted], The solution I...
got from the letter is the same as the one I got over the phone customer service, which cannot get me out from the trouble. I didn't receive my prepaid card because there's a mistake in my registered address, AND I can't update my address by myself because I don't have the card to activate every function in the online system. My request is to get someone manually update my address and get my card resent. My major complaint is that the customer service never gave me an effective solution. Every time I called American Express, I was asked to fax a proof of my residential address (such as driver's license) to them and then call them. I faxed the document FOUR times and tried to call them, but either was I told that they did not received the fax, or more frequently, I cannot get a representative talking with me after more than 20 minutes waiting online. In the response letter I received, they provided me the same solution: fax my driver's license and call the customer service. I did exactly what I should do but again I cannot get my problem solved for the same reason. I feel the customer service is very unprofessional and does not pay enough attention to my case. I wrote comments in the cover page of my fax every time and mentioned my problem, request, and contact information in the page, but never did I even get a confirmation of receipt. I hope someone in their prepaid resolution team can directly contact me by phone or email (but not plain mail) and follow up with my case. Otherwise, I don't see any possibility that my problem will get resolved. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive any...
correspondence from the business as stated. How did they try to contact me?Thanks,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
there is no way that it can be resolved, when I...
get 6 days to respond to the Revdex.com or my case will be closed but American Express response was, MESSAGE FROM BUSINESS:American Express mailed our response to the consumer today. Please allow 7-10 days for mailing time.How can I respond in time when American Express is taking 7 to 10 days to answer me ?Thanks in advance for your understanding, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Sir/Ma'am: I do have a question, the merchant response I read says that American Express has sent their response by mail directly to me, as of today I haven't received it, you require that I either accept or reject their proposed solution within 6 days, which expire on or about 5/**/15. What happens if I did not get their response by 5/**?? wouldn't be much better for all if they responded by email?? I'm just asking and hope to get an answer to my question from you, Thanks
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have not yet received a letter that...
American Express supposedly sent to my p.o. box]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]My card is still...
declined. I sent documents requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I faxed them the document they wanted but I...
haven't heard anything back. I left a message on [redacted]'s phone (contact person from AE) will wait for her call.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have not received any communication (e-mail, phone call, etc) from American Express in regards to this complaint. I rechecked my e-mails from November [redacted] and see nothing so am still waiting for a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After all my resources to explain the case (time, scanning), AMEX must assign a competent executive-level official (i.e., in house counsel) to contact me. I will not contact AMEX on the [redacted] number provided because these AMEX people may not have the authority to clarify the situation. AMEX is acting in bad faith because AMEX is refusing to take initiative to contact me. AMEX only responds to the complaint in a general way with broad claims that privacy laws protect a third party who does not live at the address -- and whom does not have a right of mail delivery at the address. To my knowledge, this AMEX reply is unprecedented and certainly unfavorable relative to other merchants.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on March **, 2015. The consumer needs to allow 7 – 10 days for mailing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept...
once I receive the response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
American Express has failed to rectify the situation. I have recently learned that the US Mail processing center was recently closed in [redacted]; resulting in all mail traveling for from the mid-west to [redacted] to be rerouted to another facility. I question whether or not this impacted American Express receiving my payment in a timely manner since my payment process has not changed since I became a member in 2008. The closing of this mail processing center coincidentally matches the late fees that I was charged by American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
I don't think that American Express has any type of customer service, horrible business etiquette. They should not allow [redacted] employees to sell there cards, they do not provide the terms of the card; instead they wrote the wrong terms on a paper and said I would receive it in the mail (Never happened). Because I cant find the person in the store; American Express holds me accountable as if the employee works for me.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
[redacted] I have received an unacceptable and...
uncomprehensive response from American Express (AMEX). THe letter in question fails to state that the mail will stop at the address in question, [redacted]. Instead, AMEX is claiming that to offer any information about my complaint would violate the junk-mail addressee's privacy. It is unknown if [redacted] is sill alive; certainly, this individual is not a participant in this complaint. THis complaint pertains to AMEX's failure to follow our request and [redacted]'s guidance to cease and desist all junk mail to the address in question. Today, in addition to AMEX's reply to my Revdex.com complaint, another AMEX junk mail offering arrived in the name of [redacted]. The case in not resolved. I am asking that: 1) AMEX provide a letter of apology from AMEX executive office2) a postage paid large envelope to return AMEX marketing materials (including today's AMEX junk mail). Thank you. [redacted]
I trust that the Revdex.com will properly represent this issue to ensure that consumers' intentions to the following measures will be honored by merchants: 1) not have junk mail arrive at the address in question 2) adhere to the [redacted] preference registeration for zero marketing material to the address in question.3) help consumers to assist the environment by reducing wasteful paper usage (junk mail) and by cutting greenhouse gases to deliver the junk mail.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
What is the name and title of the AmEx representative working on my account? To this date, no attempt to resolve my claim has been made. Please advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on January **, 2015. The consumer's additional correspondence contains no new information to which American Express can respond, therefore, no written response will be sent to the consumer. For additional questions we respectfully request you contact our Customer Service Department at ###-###-####. Representatives are available 24 hours a day / 7 days a week to assist. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have not received anything...
from American Express except for a new card. I have filled out and submitted a statement of fraud to them, but have not heard back from them regarding this. They told me I should receive some sort of correspondence regarding my claim within 10 business days. Today, 11/*, is the tenth day. I called account protection services and the representative I spoke to had no answer for me regarding my claim other than someone had looked at it. I find this very disappointing. It has been over two weeks since I initially contacted American Express regarding my account being compromised and I still have no idea what's going on with my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]