American Express mailed our response to the consumer at the address provided on March **, 2015. The consumer needs to allow 7 – 10 business days for mailing time. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received the 25,000 rewards points and am satisfied...
with that portion of my complaint, but I am not satisfied with American Express' response. They still put blame on me the customer for not utilizing the RSVP code, and didn't address all the other "reasons" why they told me I was not eligible for my rewards, or that they denied there was any such deal. One of their excuses was that I applied using a 3rd party offer. Again, the offer that was mailed to my home address pointed to the website getamexgreen.com with the RSVP code, you can't navigate past the first screen without entering the code. I will not be doing business with American Express again and I think this offer/company ought to be looked at more closely for other discrepencies being offered to the public.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
Please keep issue open as American Express mailed...
a response today. Not sure when that will arrive or what it says.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The consumer's correspondence contains no new information to which American Express can respond. We must respectfully advise that American Express consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Although a woman called and told me she had the...
authority to correct my address without an additional fax from me and would also send me my card, I have not received any indication of the correction or the card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
The letter sent to me is no different than the two...
prior letters I have received in the past. I cannot believe the lengths American Express is going to defraud me out of close to $40 dollars!!! This service was CANCELED in early July after I used it for the one rental (which I am not disputing). It is the two rentals AFTER that which are under dispute. My next complaint is going to be with the [redacted] for credit card fraud and perhaps legal action if it comes to that if this does not get resolved soon. I was defrauded and billed for a service I canceled and this matter is as simple as that! Please see this is forwarded to someone who actually cares enough to call me and talk about this at the least. Form letters saying pretty much the same thing are an insult to my intelligence!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on December *, 2014. The consumer needs to allow 7 – 10 days for mailing time. Please be advised that American Express is unable to send replies via email at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
How on earth can American Express not only seriously consider the matter closed when this is a matter of their poor customer service skills, but also DEFEND THEIR ACTIONS in ALLOWING fraudulent transactions?I am so livid that I cannot even begin to express it. I am calling now to cancel my American Express card and will press charges in court tomorrow morning. I sincerely hope the Revdex.com will give American Express a big F on this case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,
I don't recive the...
response from american express. I notify the address is wrong, not [redacted]. My current mailling address is [redacted]
Thanks,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There was nothing sent to me therefore I was left with nothing to reply to. I have requested documents from Amex to prove that I signed for an account through them and I haven't received anything. As I have started before this account belongs to my father and he has written a letter to them as well staying that. There is no reason I should be attached to this account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted].
The information provided to us by [redacted] is not relevant to his complaint. Therefore, as no new information has been provided, we will not be sending a response.
American Express responded to the consumer by mail in correspondence dated February**, 2015. The consumer needs to allow 7-10 business days for mailing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Not acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
American Express mailed our written response to the consumer on November *, 2014 to the address provided in the complaint document. The consumer need to allow 7 to 10 mailing days for mailing time. Additionally, the consumer’s additional correspondence contains no new information to which American Express can respond at this time. The consumer may follow the instructions in our correspondence mailed November [redacted] to address this matter further. Thank You
We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer.Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
American Express mailed our response to the consumer at the address provided on March **, 2015. The consumer needs to allow 7 – 10 business days for mailing time. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on November **, 2014. The consumer needs to allow 7 – 10 days for mailing time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received the 25,000 rewards points and am satisfied...
with that portion of my complaint, but I am not satisfied with American Express' response. They still put blame on me the customer for not utilizing the RSVP code, and didn't address all the other "reasons" why they told me I was not eligible for my rewards, or that they denied there was any such deal. One of their excuses was that I applied using a 3rd party offer. Again, the offer that was mailed to my home address pointed to the website getamexgreen.com with the RSVP code, you can't navigate past the first screen without entering the code. I will not be doing business with American Express again and I think this offer/company ought to be looked at more closely for other discrepencies being offered to the public.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
Please keep issue open as American Express mailed...
a response today. Not sure when that will arrive or what it says.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The consumer's correspondence contains no new information to which American Express can respond. We must respectfully advise that American Express consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Although a woman called and told me she had the...
authority to correct my address without an additional fax from me and would also send me my card, I have not received any indication of the correction or the card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
The letter sent to me is no different than the two...
prior letters I have received in the past. I cannot believe the lengths American Express is going to defraud me out of close to $40 dollars!!! This service was CANCELED in early July after I used it for the one rental (which I am not disputing). It is the two rentals AFTER that which are under dispute. My next complaint is going to be with the [redacted] for credit card fraud and perhaps legal action if it comes to that if this does not get resolved soon. I was defrauded and billed for a service I canceled and this matter is as simple as that! Please see this is forwarded to someone who actually cares enough to call me and talk about this at the least. Form letters saying pretty much the same thing are an insult to my intelligence!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on December *, 2014. The consumer needs to allow 7 – 10 days for mailing time. Please be advised that American Express is unable to send replies via email at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
How on earth can American Express not only seriously consider the matter closed when this is a matter of their poor customer service skills, but also DEFEND THEIR ACTIONS in ALLOWING fraudulent transactions?I am so livid that I cannot even begin to express it. I am calling now to cancel my American Express card and will press charges in court tomorrow morning. I sincerely hope the Revdex.com will give American Express a big F on this case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,
I don't recive the...
response from american express. I notify the address is wrong, not [redacted]. My current mailling address is [redacted]
Thanks,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There was nothing sent to me therefore I was left with nothing to reply to. I have requested documents from Amex to prove that I signed for an account through them and I haven't received anything. As I have started before this account belongs to my father and he has written a letter to them as well staying that. There is no reason I should be attached to this account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted].
The information provided to us by [redacted] is not relevant to his complaint. Therefore, as no new information has been provided, we will not be sending a response.
American Express responded to the consumer by mail in correspondence dated February**, 2015. The consumer needs to allow 7-10 business days for mailing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Not acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the consumer via written correspondence on October **, 2014. The consumer needs to allow 7 – 10 days for mailing time
American Express mailed our written response to the consumer on November *, 2014 to the address provided in the complaint document. The consumer need to allow 7 to 10 mailing days for mailing time. Additionally, the consumer’s additional correspondence contains no new information to which American Express can respond at this time. The consumer may follow the instructions in our correspondence mailed November [redacted] to address this matter further. Thank You
We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer.Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]